"Levy and Son in Dallas, Texas owned by SE Holdco, LLC parent company of Service Experts, which Enercare, Inc. acquired in 2016.
Do Not Use Them!! Why? Keep Reading Keep in mind we have used them several times over the years, No More! We initially had Levy and Sons Service Experts of Dallas, Texas to come out and repair a water leak under our pier and beam house. They also then fix the water line to the refrigerator off the hot line to cold and run the A/C condensation line that was dripping under the house out the house through the brick outside. Randy did a great job with all of these repairs. Since they were here, I asked about out gas line setup on the exterior of the house. Randy agreed with me the best plan would be to replace the main gas line that runs from the meter in the ally to the side of the house where the gas line enters the home. At the initial visit he tested the gas line and it held pressure, no leaks.
The Problems. Initially I was told it would take 1 to 2 days to complete. They started the gas line job on Monday Sept 16th. Monday & Tuesday (2 days) it took the excavation subcontractors to dig the trench. Wednesday the plumbers installed the new line. Then on Thursday, day 4, the plumber thought they were all complete and had the City of Garland Inspector out to verify that all the gas lines are holding with a pressure test. The City Inspector approves the inspection. I then get home that afternoon and the plumber assistant is wanting on me so he can relight the water heater. We both walk into the house and there is a strong smell of gas throughout the home. My question how did it pass the city inspection? The plumber looks around testing for leaks and finds one at the gas compression tee fitting they installed under the house. Sets up for another pressure test and there is a noticeable drop in pressure on the gauge. He works all evening with no luck of finding the leaks. He tells me they can meet me the next day, Friday, day 5, at 10:30am to work finding the leak. I get home to let them in from leaving work and no one is here as they said they would be. I call the main number and ask for the Supervisor named Alex. It is a big run around to be able to reach anyone in the company, they have purposefully set it up this way. They gave me a lot of excuses but not answers. There was a family emergency with the plumber, so he could not come I was told, BUT this was not communicated to me. Alex was no help what so ever on the phone, and he would not even give me his supervisor to talk to, saying it was only him, knowing that everyone has a boss. Just send out another plumber, as told him as they are not a mom and shop! Obviously, he is trying to coverup all the issues we are having to his supervisors. They finally send a different plumber, Alfredo and two assistants, around 3pm Friday to find the gas leaks, of which he found multiple and repaired including the gas lines that they had just installed. He did a great job working to get all the leaks corrected. Now on Saturday I check my sprinkler system to make sure nothing was damaged, only 2 of the 8 zones works! Then on Monday 9/23 the Licensed Master Plumber finally calls after I asked for multiple times for him to come out, because of all the issues with the gas leaks. He is now going to have a Sprinkler company come out to repair the damage to the sprinkler system. Finally, on Thursday, day 10, the sprinkler company comes out to repair all the damages to our sprinkler systems, which took them almost two hours to repair.
They, Levy and Son, were obviously in a rush to get the job done and move on to the next one. Keep in mind not even one time was it communicated to me when they would be out to work any of the days; I would call the main number and they would tell me oh yes, they are scheduled to come out today, but yet never informed the customer. Did not take the time to seal the new openings around the gas line where it enters the house through the brick, did not paint the new black pipe on the exterior of the house to prevent rusting. The smeared their hands all over the painted brick of the house where they were working, I had to repaint the side of the house, and they wiped their hands off on my cedar fence by the meter with gas pipe dope all over it and left a mess of parts in the hot water pan. Dripped PVC Primer and Glue on our nice solid Oak wood floors. Did not clean up our wood floors from all the dirt that was tracked into the house. A Huge Mess, No Care Given about the Customers Property, other than hurry up and get the job done.
Once again Do Not Use Levy And Sons in Dallas, Texas area or any of its other its subsidiaries of Service Experts which are located through the country. Their website states we want your experience with Levy & Son in Dallas to be one of the Best Service Experiences youve ever had. Ever. This has been the WORST experience Ever!! Also their website states Quality Service Every Visit this di"