Levy & Son Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 4,828 Reviews
mr j bynum B.
irving, texas
"Adrian was on time and very respectful. He answered our questions ."
steve M.
richardson, texas
fred L.
dallas, texas
"Juan is an experienced tech who is polite, shows up on time and takes a personal interest in his work."
susan A.
dallas, texas
"It would've been nice if someone had called to say the plumber was running very late. We were scheduled for 8-10am, and he arrived just before 11am. I took off of work 2 hours before I needed to."
mike K.
richardson, texas
ron E.
dallas, texas
"Technician was very thorough. Once he finished with the job, he cleaned-up the area where he was working, provided a written inspection report, and made sure I had no further questions."
julie E.
dallas, texas
"They were on time, friendly, fast"
trisha M.
lewisville, texas
"Reliable, dependable, always on time...explains everything."
katherine B.
dallas, texas
lisa H.
colleyville, texas
"He identified the problem and fixed it quickly."
robert Y.
plano, texas
"Discovered possible leak in condenser. Unit still under warranty. 03/20. Have not heard back about possible testing or contacting Lennox. Signed up for an additional year's service contract."
larry W.
dallas, texas
"The technician was very nice and informative. Polite and got the job done."
eric K.
dallas, texas
"Alex was great & very thorough!"
daniel L.
dallas, texas
"She arrived as scheduled did a very thorough job"
william W.
dallas, texas
"Five hours late"
carol S.
dallas, texas
"oscar and Jay were so courteous and worked hard and stayed long hours trying to help me get my gas able to be turned back on, i was without heat/hot water/stove for 8 days. they were amazing!!!!!!!"
margie W.
seagoville, texas
"Very professional"
brent K.
plano, texas
caryn G.
irving, texas
shawn H.
royce city, texas
"Johnny was very great at his job!!!"
john K.
heath, texas
ronald F.
dallas, texas
"Oscar is terrific! He identified the problem, clearly explained the problem to me, got the part, and our faucet is now working great. He has helped us before when our water heater went out. When he says something needs replaced, I trust his judgement. You're fortunate to have him on the Levy Team."
larry H.
plano, texas
"Jared has been here several times and knows his way around, is very attentive, very professional, very knowledgeable and always a pleasure to be around."
sam A.
farmers branch, texas
"Provided adequate information as requested. Also repaired and serviced outdoor faucet and tankless water system. The appointment was only for water softener estimate."
tom P.
dallas, texas
leonard B.
ovilla, texas
"80"
leonard B.
ovilla, texas
"I am still worried that I may have to take some special action if my unit ices up again without it automatically clearing it for me."
allison L.
plano, texas
"Polite and knowledgeable plumber (William) and HVAC tech (Jason) came out for leak problem. Both explained things so that I could understand."
raquel S.
allen, texas
"Daniel was very professional."
alan B.
sachse, texas
david B.
irving, texas
john G.
dallas, texas
"Very professional"
gabriella B.
dallas, texas
dan M.
dallas, texas
"It took a while for us to get this to someone who was responsive. The weekend team told us they were sending someone on Saturday night. No one came for hours. We then rescheduled for the week, at a particular time. That time came and went, with no one arriving. When we spoke to the office about why, they told us that they had not actually put into your system a particular time, so didn't know that we'd been waiting for hours. Eventually, someone did come. Once he did, he was great, scheduled to come back with additional help the next day, did so timely, and accomplished what was hoped for promptly, respectfully, reasonably, and comprehensively. He was great. The back-room team? It was not."
denise D.
dallas, texas
"Matthew was very courteous, respectful, professional and efficient."
janet P.
garland, texas
john E.
highland park, texas
"CAME PROPTLY AND STAYED UNTIL FINISHED."
gabriela C.
plano, texas
"Very friendly, on time and good work!"
scott P.
plano, texas
reynolds T.
richardson, texas
charles J.
dallas, texas
sally M.
richardson, texas
"Shelby was very professional."
kemal M.
garland, texas
jeff R.
frisco, texas
thomas B.
dallas, texas
mrs rank R.
dallas, texas
"Not sure they were as comfortable dealing with a gas fireplace as I would have expected from a company such as yours!"
david S.
dallas, texas
"Prompt, courteous, knowledgeble, and professional service representative."
patricia W.
lancaster, texas
"Good information on how my appliance was working and how I could lower my electric bill."
stephen C.
dallas, texas
"Tech was friendly and knew what he was doing."
julianne L.
mckinney, texas
"Very courteous and professional."
carolyn K.
dallas, texas
mitch M.
dallas, texas
janet F.
dallas, texas
"Accomplished work quickly and quietly."
carol G.
plano, texas
"The entire crew was very professional and Covid conscious. Joe Jones, Zack and Amar"
mr fogel F.
dallas, texas
"Harold is awesome tech"
william C.
denton, texas
"timely, professional, and courteous"
david V.
carrollton, texas
"We've had a lot of issues with home repair companies. So far we have not had a better experience in the first 2 visits from your technicians. Everything has been well detailed, explained, priced up front with no sales tactics or BS that we've experienced in the past. Will continue not only to use your service but also shout to our friends and everyone we can."
clint D.
dallas, texas
"Very friendly"
donny P.
dallas, texas
"Daniel and Tyler explained exactly what needed to be done. They were informative, helpful and personable."
mary weiss W.
dallas, texas
"Juan is efficient and knowledgeable"
jack L.
plano, texas
"Joe was on time, did his work, informed me of the situation."
sam E.
dallas, texas
"Professional approach and thorough work. Corrected and fixed issue."
carleen S.
rowlett, texas
rob H.
dallas, texas
"Tiffany was fast, has excellent customer service and was great during our check-up."
pamela A.
dallas, texas
"They scheduled a time and no one came. First man a week before said we have wrong system for heat."
charles J.
dallas, texas
"expertise of techinician Juan Padilla and Mark Johnigan"
mr lucido L.
dallas, texas
mary W.
forney, texas
"Technicians spent time explaining all issues to me."
jim M.
dallas, texas
"Professional"
jeff H.
richardson, texas
brenda B.
dallas, texas
"Outstanding service as always. Extremely polite and trained well by Levy. Took time to explain what required repaired. Ive used Levy & Sons for many years and have always received excellent service."
scott M.
dallas, texas
"Outstanding service"
mary ann H.
mckinney, texas
"He was polite & helpfuk."
grace C.
duncanville, texas
"It was excellent service"
dave K.
richardson, texas
"Prompt and efficient!"
emily M.
farmers branch, texas
"Great scheduling and keeping me informed of arrival. Great covid precautions"
mr taylor T.
plano, texas
ariana C.
plano, texas
doug W.
addison, texas
"Mark Jones was very professional with the work performed , followed health safety protocols, and responsive to questions asked."
dick R.
dallas, texas
"The guy was competent and answered all our questions."
richard D.
duncanville, texas
"prompt ,efficient, took necessary pandemic precautions."
gabriele C.
plano, texas
"Very friendly, explained everything!"
carlyn H.
balch springs, texas
"Adrian was very professional, thorough, knowledgeable, and timely."
loyce D.
plano, texas
"He was a very nice young man I appreciate the kind of work he did and his friendliness also!"
consilium S.
irving, texas
stacy D.
allen, texas
"Brad is awesome he has been here before very thoughtful and knowledgeable"
natasha T.
dallas, texas
"Quick response"
julie C.
dallas, texas
"Now that the job is done, I am satisfied. However; there were things done incorrectly back in August - gas wasnt turned back on for heat and the damper motor wasnt fixed correctly the first time. This caused three visits in a week in December from a tech or techs. It is now fixed and works as I expected."
suzanne R.
plano, texas
"Laura was fantastic in explaining my options and very enjoyable to work with in arranging to get my new furnace. Zach and ( forgot his name-sorry) was very helpful in the installation and even went the extra mile in coming back to replace my horribly old flue pipe. This service is why continue to come back to your company."
joseph M.
dallas, texas
bob S.
dallas, texas
"Professional technologist. If he couldn't answer our questions, he said so and directed us to call Levy to connect with our furnace installer."
dwight H.
plano, texas
"Communication on arrival time was great. Very courteous and professional."
toby S.
dallas, texas
sally S.
dallas, texas
patti C.
wylie, texas
"They were polite, showed up as they stated, did the job quickly and were neat and professional. I felt the price was a little high especially since we live on social security and my husband is fully disabled. Having a discount rate for folks like us might profit you because we all share info like that"
leonard B.
ovilla, texas
"Quick, efficient service."
evelyn W.
forney, texas
"Technicians were very helpful and infomative."
alan H.
dallas, texas
mark M.
plano, texas
"Mark has been to my house for scheduled maintenance previously. Solid work. Methodical, thorough, trustworthy, informative, pleasant."
howard T.
plano, texas
"They were on time and did a good job."
kenny M.
carrollton, texas
"David was very professional and efficient. We discussed plumbing issues and within 1/2 hr problem solved. We will request David for future service calls."
harvey W.
dallas, texas
"He was polite and thorough. No pressure."
mr bell B.
plano, texas
donald H.
dallas, texas
"Everything was fine until he asked me to watch the video about the uv light, which meant standing too close to him."
becky M.
dallas, texas
"Adrian was professional and polite."
jan W.
richardson, texas
angela S.
plano, texas
rankin C.
plano, texas
bob T.
dallas, texas
"Thats a probing question. How does the tech feel about me? Last survey I will respond to from Levy"
richard I.
mckinney, texas
"I recently submitted a survey, but I entered the wrong technician's name. I entered Jimmy R. It should read Johnny R."
richard I.
mckinney, texas
"Jimmy arrived on time, explained the work he was about to perform, and explained in detail the results of his work when he finished. He was very thorough and very professional. I feel confident that our system is in good hands with Levy."
steve D.
dallas, texas
"Daniel was the best. We would like to have him as our permanent technician ??"
omair Z.
mckinney, texas
"Tino did a fantastic job. He was courteous and respectful. He informed us of what the problems were and explained how he was going to fix the problems."
mr burkhardt B.
garland, texas
cherry M.
university park, texas
"The service was excellent, but I was unhappy to hear the price had increased so much over last year for de-scaling hot water heaters!"
carlos H.
carrollton, texas
"Very thorough and efficient."
marcia A.
plano, texas
"Prompt attention to my matter"
michael A.
addison, texas
"On time, thorough."
alexei T.
frisco, texas
vashiti C.
cedar hill, texas
carlotta R.
addison, texas
"Very well versed in my need"
mrs blanks B.
garland, texas
"Jared was great. Checked everything he was supposed to, followed CDC protocol."
mr wilson W.
plano, texas
"the quote was a form letter with no price quotation"
laura S.
dallas, texas
"On time and prepared"
penn B.
dallas, texas
"Installing a new HVAC system is major. Overall, the job done by Levy was timely and efficient."
mary K.
dallas, texas
"Matthew is very professional and communicative. His work is detailed and clean."
edward A.
university park, texas
"Right on time. Very courteous & efficient. But he didn't know that he was supposed to supply new filters and had to call the office to confirm."
linda M.
dallas, texas
"Prompt, patient with me, articulate,"
jeannie J.
prosper, texas
"Good service"
william B.
richardson, texas
john C.
dallas, texas
"Both service experts worked efficiently and answered our questions with respect and to our satisfaction."
andrew M.
dallas, texas
"He worked very hard on our issue."
donald T.
dallas, texas
"this went better than i expected jacob took the time and effort to fix unexpected problems and to install the water heater so that it looks good and i hope will work well for a long time"
rocky H.
dallas, texas
ron S.
plano, texas
cheryl M.
richardson, texas
"Friendly, polite, professional, and efficient technicians"
mike C.
plano, texas
"The price quoted was totally out of line. Who ever came up with the pricing is out of their mind. Sorry, wont waste each others time in the future."
allan Y.
frisco, texas
"Raul showed pics and gave supporting info! Have not received invoiceYET."
mary F.
dallas, texas
"I would give Steve at 12 if that number were available!"
robbi D.
plano, texas
"4 technicians came to my house in 6 days to fix the critical code on my thermostat-it is still not working properly as the critical code continues to appear several times a day"
carol B.
dallas, texas
helen W.
dallas, texas
"He seemed to be the most knowledgable of all the technicians I have seen from Levy and son."
mike G.
allen, texas
rick D.
dallas, texas
"Plumber arrived within an hour of my call and he was efficient and left no mess following completion of the task."
timothy C.
dallas, texas
"On time polite and very respectful of my home."
sara L.
dallas, texas
larry M.
dallas, texas
"We have the best service with our regular technician"
david G.
dallas, texas
larry L.
dallas, texas
martin M.
carrollton, texas
"Knowledgable, intelligent, professional and great work done in record time."
ms. gill G.
dallas, texas
jim guire G.
dallas, texas
"Juan is excellent. He is thorough, quick and knowledgeable."
carolyn H.
dallas, texas
"Professional and efficient"
charlotte B.
dallas, texas
"Harold did a good job! Very efficient and knowledgeable."
marla S.
dallas, texas
"Professional"
kaye W.
plano, texas
"Jared was on time and very thorough and informed me of everything he did and how the equipment was"
paul E.
carrollton, texas
jay tompkins T.
garland, texas
"Technician was engaged and informative"
john L.
plano, texas
"Prompt friendly excellent service"
michaux N.
dallas, texas
"Very efficient"
jim M.
dallas, texas
"Professional service technician"
nancy C.
dallas, texas
"Arrived on time. Wore appropriate COVID protection & observed social distancing. Worked quickly. Left work site clean. However, did not check outdoor equipment."
kay S.
dallas, texas
"Levy & Son has provided my HVAC and plumbing services for the past 20+ years. Every employee that I've been associated with over the years, from office to field technicians, has always without fail provided exceptional and excellent service in a very prompt, professional, knowledgable, reliable, diligent, helpful, friendly and most courteous manner.....and this year with its trying and challenging circumstances has been no different. Service extraordinaire......thank you!"
jere H.
dallas, texas
"Timely, courteous, competent service"
neil H.
plano, texas
"Steve was the technician for the fall health report. Steve found multiple weakness within both the condenser and coils of my aging system. He recommended the advantage program and Elias showed which system would be best. And was installed on oct 14th. Both Steve and Elias were very professional and appreciate their service."
william W.
dallas, texas
marilyn K.
dallas, texas
"Juan is very professional and does a great job."
jose R.
dallas, texas
"You were able to prove Service on a weekend."
janice M.
dallas, texas
"Oscar did the diagnostic tests that I expected"
mr hollers H.
plano, texas
paulette L.
dallas, texas
anthony F.
rowlett, texas
david E.
rockwall, texas
frank C.
plano, texas
linda K.
dallas, texas
"Excellent"
linda H.
addison, texas
"Professional experienced performance & demeanor"
denise D.
dallas, texas
"Juan is an AMZING professional!"
kerrie W.
dallas, texas
"the service was fine - the technicians were good. BUT - the price for filter replacement, $75 per filter totalling $150 for the job, was excessive. I already have the maintenance agreement - threre should be a better price given that I have paid for service agreement."
marc K.
plano, texas
gary S.
frisco, texas
"Steve was very helpful and gave me good tips."
gary C.
dallas, texas
"The tech that checked out my heater inadvertently broke a wire that powered my a/c condenser. He turned the a/c when he was finished, but did not make sue it was working. I called and another tech responded, located the problem and fixed it."
philip R.
dallas, texas
charles mcevoy M.
highland park, texas
mrs evelen E.
duncanville, texas
"This was the second time Daniel came and he was very professional and thorough. He has always found the problem and got it fixed."
patty F.
dallas, texas
"Peter did a good job and was efficient and explained what he was doing ."
neel A.
dallas, texas
"points out that you and I both wasted time and money due to poor job previously"
paul W.
wylie, texas
"Great salesman Mark and installers"
mr. fisher F.
dallas, texas
"Technician Daniel was friendly and explained everything fully."
christine F.
dallas, texas
leonard M.
irving, texas
"They were on time, and friendly!"
joette L.
carrollton, texas
sally B.
dallas, texas
"Friendly professional"
david R.
plano, texas
"Efficient, on time service"
erikka H.
university park, texas
"Took time to talk to me"
janie P.
mckinney, texas
"Brad was timely and thorough. Also answered questions and very professional. I feel he really knows what he's doing."
jason M.
plano, texas
"Tech did not show when scheduled."
henry H.
plano, texas
"Everything was professionally done."
carol D.
irving, texas
"Raul came out to do fall maintenance and he was professional and friendly. He also helped me solve a problem with my thermostat."
sue F.
dallas, texas
"Installation process seemed to go smoothly (as far as I know) and the techs seemed to do a thorough job."
kathryn G.
dallas, texas
"efficient, knowledgable, friendly service"
pete B.
dallas, texas
"have not heard back om Coil replacement"
phyllis G.
dallas, texas
"The a/c tech was very efficient and finished quickly."
jane H.
plano, texas
robert B.
plano, texas
"Although "Joe" our technician was very polite, on-time, he did not have new filter in his truck. We are "grandfathered" in this program, according to a manager in your office, when we had the "summer tuneup", regarding new filters. I gave him a spare filter we had to install and he said he would drop one off to me the next day. That was a week ago and have not seen the filter yet. In addition, there were items on the report he left in the mail box that should have been dicussed/explained to us before he left. I called your office and was told a mgr.Mr. Russell, would contact me about this. that has not happened either. We have bought two new systms from your company over the years and paid for the maintenance plan every month. We expect a call very soon from someone at your company about this situation."
mr burnside B.
sachse, texas
"Good people, worked hard, equipment installed quickly and great solution to my old system"
jim W.
murphy, texas
"The service was done on time and all questions were answered"
sandy C.
allen, texas
"Very informative. Great job!!"
mr b travis T.
seagoville, texas
christine L.
dallas, texas
"Great service for the past several years."
phillip S.
dallas, texas
john brunt B.
frisco, texas
"serviceman was prompt,professional did his job."
james D.
dallas, texas
"After some confusing test results on an A/C unit they called in specialist Juan Pineda the following day to do a more indepth analysis. It was a tricky problem and not one we are 100% confident that we have it corrected, but I think I received Levy's best efforts on all this."
victoria S.
dallas, texas
steve W.
plano, texas
charlie C.
cedar hill, texas
"Fast diagnosis"
barbra T.
grand prairie, texas
john G.
plano, texas
"Peter was extremely professional, friendly and answered my many questions about our heat pumps."
bill K.
carrollton, texas
"tino was the best there is...He is wonderful he really knows what he Is doing and takes pride in his work...did a GREAT job. as always you should give him a raise for doing such a good job."
edward S.
frisco, texas
"I did not like the scheduling of our service. We bought three new heating units. A large crew came out the first day, and then left at 1pm They returned the next day and finished the job in about three hours. I run a business, and it our other ac/heat vendors did a job like this in one day. The appointment was scheduled in advance. Elias did a good job and the installers were professional and not require any attention."
donald B.
plano, texas
"Never showed or called when due here!"
alda M.
dallas, texas
"I have spoken to Mr Jesse Moreno regarding my situation. The part for the repair was not ordered to 3-4 days later prolonging the repairs, So I was out of hot water for 1. And a half weeks."
mildred E.
plano, texas
carol S.
dallas, texas
"Leo explained thoroughly what needed to be done and how much it would cost etc. very professional"
brian D.
dallas, texas
jerry C.
carrollton, texas
"Peter was very professional and knowledgeable about his work."
pat P.
forney, texas
tommy T.
frisco, texas
"Johnny K did a great job. He went over everything that was done as well as asked if I had any questions or issues."
beth C.
little elm, texas
"Johnny was great! He was thorough, very friendly and explained everything. He even took some bleach up and cleaned the AC drain and explained why it is important to do this. Will definitely request him for future needs."
steven S.
dallas, texas
"Very professional. Thorough explanation of what was being performed. Very attentive to keeping work area clean."
lalahdee C.
dallas, texas
"He was on time. Very thorough in checking all equipment & answered all my questions"
christiana O.
garland, texas
sandra R.
richardson, texas
kenneth W.
plano, texas
"Showed up on time & completed work in about an hour and a half."
stan M.
garland, texas
"Arrived on time and went about the job quickly and effeciently"
laura V.
irving, texas
"Technician repaired leak of outdoor faucet well. But second problem of slow drain line was not handled well and is not improved since his visit."
sam T.
dallas, texas
"Jacob was conscientious and capable"
nicole B.
dallas, texas
"It was a very professional visit"
janet P.
garland, texas
"Was on time, quick, friendly & explained what he did."
terry W.
dallas, texas
"professional and business like"
otis D.
mckinney, texas
isabel B.
dallas, texas
"On time and service was done efficiently."
jay tompkins T.
garland, texas
susie K.
dallas, texas
"He was on time and thorough"
maureen R.
dallas, texas
"Juan is a knowledgeable, thorough and experienced technician who I trust to take care of my HVAC system. He is also very reliable , dependable and competent."
kim G.
dallas, texas
michael A.
irving, texas
"A fairly large issue came up. the drain lines were blocked which he repaired at a cost. Curious as to why this was not caught during the last two visits in the past 45 days,"
charles N.
mckinney, texas
ivan R.
richardson, texas
"They were on time fixed my problem and they were very professional"
tiffany W.
dallas, texas
"It is a joke to buy the membership because the service price is just increased to cover the service. I paid for the service upfront $165 for a year and the service agent on the phone wanted to say there was a service charge."
elaine N.
dallas, texas
"The plumbers, Oscar and his co-plumber were very professional and knowledgeable."
charles J.
dallas, texas
"Courteous, on time and talked in plain English. They seemed really concerned to solve my problem."
ron C.
plano, texas
don M.
irving, texas
"The technician arrived quickly to determine the problem and the installers were equally prompt. The work was done well and quickly."
liz J.
dallas, texas
"Charged me for filters that were included in my service contract and didnt turn off 3 lights or close 2 doors (including the attic). I called and questioned the charge but the check was deposited within hours."
j fracchia F.
plano, texas
"On-time, efficient, courteous, and covid-19 ready."
david A.
plano, texas
"They were pleasant and worked quickly. Its a new system, 2 months old, so not much necessary"
camilla C.
dallas, texas
dan M.
mckinney, texas
"Explained everything very well. Knew his job."
pam K.
wylie, texas
"This Tech was the same Tech that did my maintenance last season. He explained everything that he did. He was on time and explained what he did."
rex S.
carrollton, texas
"He was on time and did his work quickly and professionally and was very protective on our home. I really appreciate those qualities in a tech and the company he or she works for."
pablo S.
dallas, texas
"Over all Joe, Anthony, Bobby are excellent worker their priority was for me to be satisfy with the installation. And Fabian who help us with the contract explain everything to us. Wonderful staff."
vernon L.
plano, texas
pete Q.
plano, texas
scottie K.
dallas, texas
"Did an excellent job of describing my problem and how to correct it. No real plumbing problem existed and I was not charged, since he checked and I was "a member"."
tom T.
allen, texas
chase S.
plano, texas
neel A.
dallas, texas
"your tech messed up one of the overhead compartment covers in the master bath and worse yet failed to notify us of the problem - we noticed it a day later. It is a certainty that he caused the problem as no one else accesses the hatch"
mickey K.
dallas, texas
"Service call made on 9/17/2020 due to A/C not cooling, replacement converter needed. Part is under warranty (I have 10 yr warranty on this Lennox system purchased from Service Experts). I have also purchased annual maintenance agreement with Service Experts, so labor charge does not apply. However ROGER insisted a CHARGE of $116 be paid to cover backroom costs for warranty paperwork and restocking of the converter. I was NOT PROVIDED A RECEIPT. I have been requesting a detailed receipt (Roger, Sue, Andrea and Crystal and Holly) during the 5 following days since service, with NO RESOLVE. Raul (tech) was polite & quick to diagnose the cooling problem. But upon replacing the converter & closing the outside panel cover to the A/C, I pointed out to Raul the loud rattle that occurs when the system kicks on. Raul shrugged and left. -- PLEASE PROVIDE: DETAILED RECEIPT, RECONSIDERATION and REVERSE IMPROPER $116 CHARGE AND FIX OF RATTLE."
anthony W.
dallas, texas
"Requested tech did not come. ??? Only inspected furnace but in previous years also checked a/c. Has there been a change in service provided??"
doug B.
carrollton, texas
"To be kind the tech was in need of some more training. We have been very happy with Levy and assume this was a one of"
david C.
richardson, texas
"On time and friendly."
glynn B.
plano, texas
"Arrived on time, explained the work to be done, explained findings, courteous and respectful of the property."
david H.
sachse, texas
"Everything went smoothly and I got all the agreed on items"
philip R.
dallas, texas
mrs evelen S.
duncanville, texas
"He was very courteous and explained everything to me."
test t.
columbus, alaska
"test"
test T.
dallas, texas
"TEST"
shikhar C.
plano, texas
"Daniel did an excellent job."
vicki H.
dallas, texas
"Excellent service, and Harold was very knowledgeable ."
lisa l.
dallas, texas
"Tiffany was polite and efficient"
mary K.
dallas, texas
shari M.
frisco, texas
"Alex was very nice, professional and did a great job."
tom P.
dallas, texas
allen B.
dallas, texas
"WorkmaN ship was fine. Communication was vary poor"
mr crowley C.
richardson, texas
"brad was very knowledgeable & professional in addenening to our account. He is trustworthy and knows our account very well. I will ask for him on our next service call. Bil Crowley Home owner."
robert B.
dallas, texas
kaye B.
dallas, texas
"He was fast and eficient"
john lauder L.
richardson, texas
"Always reliable"
lloyd F.
dallas, texas
mary weiss W.
dallas, texas
"The 2 installers who came to my home were efficient and knowledgeable. They were also considerate of me and my needs while they worked."
venkatesh N.
richardson, texas
"Issues was resolved quickly and effectively"
john H.
coppell, texas
"Once technicians finally arrived they were ok. It just days & times kept changing."
elizabeth M.
richardson, texas
"On time, did work, all good"
eugene P.
dallas, texas
larry H.
dallas, texas
"WAS VERY INFORMATIVE AND WANT HIM TO DO MY NEXT FALL MAINTENCE AND OTHER SERVICES SCHEDULED FOR OCT .2020"
dwight D.
dallas, texas
"Left cover panel on heater unit off, left cover off Honeywell zone control box and left some job debris in attic."
justin A.
dallas, texas
"It took three trips but the guy that finally showed up this last time seemed to understand what needed to be fixed. It was expensive, but I'd rather pay for it to get fixed than have it break down every few weeks."
don W.
farmers branch, texas
"tecniicions were very professional very polite"
sridhar K.
plano, texas
pat T.
red oak, texas
"Juan was very helpful in all ways. He listened to what we had to say and provided answers that were beneficial to us."
chris B.
plano, texas
"nice/thorough"
john C.
dallas, texas
"Technicians were friendly, competent, provided helpful information, wore face masks appropriately."
rohan P.
plano, texas
"Service was average , the plumber was more focused on selling then fixing. Will not use service again."
donna H.
dallas, texas
"Very Very rude Tech. One thing I didn't like he talked like the $12 a month I pay is nothing. Annd I thought to myself if its nothing why do you have promos like that if it was not helpful. If I pay $12 a mont times the other million people you have I feel like it's especially paying his salary. I had so much problem with this company from day 1 I will never use you again. It took your corporate office to straighten out your mess. This includes your office staff and technician"
roy C.
garland, texas
"very professional and pleasant"
john J.
irving, texas
mike B.
frisco, texas
"Honesty"
chris G.
allen, texas
"on time professional detailed"
josh C.
dallas, texas
"why didn't the technician test the system in heat mode since fall is here and that is reason for the fall/winter checkup?"
kirsten W.
frisco, texas
steven P.
fairview, texas
"Enthusiastic service person fixed the problem and taught me what to look for if it occurs again."
joe B.
dallas, texas
"They did their job, there was no sales pitch, They explained what they were hoped to accomplish. On completion, they were courteous, polite, and efficient. I could not as for more. ...."
roslyn C.
dallas, texas
"My house is cool."
ray P.
dallas, texas
"Great job performance. Also, tech was professional and courteous."
philip H.
plano, texas
john L.
plano, texas
"Prompt, courteous service"
jim S.
dallas, texas
tonia J.
richardson, texas
"Brad, arrived earlier in the time range. Was very polite, courteous and professional."
duane P.
dallas, texas
"They were professional, friendly and fixed the problem ..within the last year your company has serviced a plumbing problem and despite three problems, Levy and Son were great.."
abbygail S.
dallas, texas
carolyn S.
dallas, texas
"He came in did his job and was friendly and went over everything with me"
bob S.
dallas, texas
dana S.
dallas, texas
"Plumbing was placed in the wrong location and getting a manager to call back to rectify the problem took hours"
brenda P.
garland, texas
"Your technicians have come out five times in less than a year for stopped up toilets and they are stopped today! Very frustrated with a lack of improvement with our issues. You came out: 12/30/19 1/9/20 1/22/20 5/30/20 8/21/20 *****9/6/20 toilets filling up"
suzy J.
dallas, texas
"He was punctual, neat and clean, efficient, courteous. Did the job."
mary C.
dallas, texas
"Nice guy ,did a good job"
shayne B.
carrollton, texas
steve M.
richardson, texas
sasi N.
coppell, texas
sang-hee P.
dallas, texas
"He was very professional and never pushy. Took his time to explain how the thing works. Very friendly too."
mr kayaalp K.
plano, texas
"On time and professional job."
jake H.
dallas, texas
"The technician visited my home on a Sunday to diagnose an AC problem. His entire visit was maybe 30 minutes to make the assessment. He quickly determined that the blower motor needed to be replaced. He DEMANDED immediate payment with the explanation that he would order the parts which would be received on Monday and the repair could be made that day. (He did not ask for payment, request payment, explain that payment was due then, he DEMANDED payment.) Then, the tech couldn't get out of my house fast enough. In fact, he was leaving through my front door as I was shouting questions at him. He took no extra time to answer questions or make sure I was comfortable. On the following Monday, I heard nothing from Levy & Sons, so about 11.30, I called. I spoke with Machelle, who was FANTASTIC. She chased down my order and explained that while my parts had been ordered, they weren't expected until Tuesday, and hopefully the repair could be done then. I equally explained that I had been without AC for 2 days, with daytime temps in the 100-104 range, and a heat advisory in place. I said I wanted to know exactly when those parts would arrive, because there is a difference between a part arriving at 8-10a, or 5-6p. She chased this down and called me back and said she had spoken with her manager and the parts would actually be in on Monday evening, and my installation would be first thing Tuesday. Machelle was FANTASTIC! On Tuesday, the same tech came out to do the install. It took him about an hour to remove the old blower motor and install the new one. When finished, he simply gave me a paper asking for a 5-start Google review and again was going out the door when I said I wanted to double-check that everything was working properly. (I don't think he appreciated that, and I didn't care.) After double-checking that everything did seem to be working properly, I thanked him. After he quickly exited my front door, I heard him say "WHEW!" loudly because he was hot. In total, the tech had been in my house for 30 mins for the initial diagnosis, and about an hour to do the install. I had been living in my house for 3 DAYS without AC...I knew it was hot. I was not impressed with him being uncomfortable for an hour and a half. Machelle was AMAZING...my tech left a lot to be desired."
julie C.
wylie, texas
"1 They were punctual 2 They were courteous 3 They installed my unit to precision 4 They reoresented Service Experts well and I highly recommend this team"
terese F.
university park, texas
lawrence muirhead M.
dallas, texas
daniel B.
dallas, texas
margaret C.
dallas, texas
"I was very satisfied with the tech guys explained all that was serviced."
john S.
dallas, texas
"professional"
gary C.
dallas, texas
leonora W.
dallas, texas
"we asked for a new filter to be installed...which we have changed every time we have unit serviced...tech advised filter was not needed...so didn't change it ... we have d2 dogs and 3 cat which is reason we have it changed every time... we asked for a filter to be on truck for that reason..."
kristie C.
frisco, texas
"The service man came into the house first without a mask and did not put one one the entire time, then came in the house and put on his foot covers. I dont feel safety was his #1 concern. I really felt the opinion provided was not our only option and after getting a second opinion from another service company his suggestion worked & our issue was resolved."
jacklynn H.
seagoville, texas
"Because each time Joe has been out here, he has gone above and beyond. He even took the time to call back today and make sure everything was working properly."
leonard M.
irving, texas
"We feel save with Service Experts Levy & Sons. These men were very professional and helpful."
susan M.
dallas, texas
"Communicated well"
mark S.
dallas, texas
uland H.
cedar hill, texas
"Very helpful and letting us know what was going on with the unit that we have."
pat P.
forney, texas
mr pearson P.
dallas, texas
ron C.
plano, texas
"The gentleman were prompt informative friendly and very efficient. They did a great job and I love my new toilets. They cleaned up any messes and left the work areas neat and clean."
patrick M.
allen, texas
"Good job checking the equipment."
carle G.
dallas, texas
martha V.
waxahachie, texas
"The tech seemed completely knowledgeable and was able to answer my questions. He was diligent even in the hot miserable weather. Very professional."
mr. dake D.
mesquite, texas
"On time and professional"
phil U.
dallas, texas
"Tiffany was courteous and conscientious. She did a great job"
mike M.
sachse, texas
judson H.
farmers branch, texas
"Because the air conditioner is not fix it still runs most of the"
steve W.
plano, texas
ernest F.
garland, texas
"Brad was very thorough when checking out the equipment and explained to me as he wentt along the results of his testing. He is a very friendly and professional person."
mr meder M.
mckinney, texas
william D.
dallas, texas
"There are quite a few issues with the technician. His work ethic was not strong. He was there to assess a gurgling noise noted from the bath tub drain. He was hesitant to do anything other than look at it. It didn't back up so he didn't think anything needed to be done. I had to convince him it needed to be done. He did one drain; we have two sinks in that vanity. When I saw the charge was $289, I confirmed he had done only one sink. I then asked him to do the other. Not at all my previous experience with Levy. Very disappointing."
tom P.
dallas, texas
kirk P.
irving, texas
kashayla M.
lewisville, texas
"The company would not keep to their scheduled appointments. Took months to finally get some one to come out. They would cancel a day before the scheduled visit."
anthony B.
plano, texas
"not clear on suggestion they wanted to repair, and fact of work not being warrantied."
linda A.
allen, texas
mary weiss W.
dallas, texas
"Sergio was very courteous. He also considerately wore a face mask. He was thorough in his work; he diagnosed the problem, and he completed job in reasonable time."
desiree S.
dallas, texas
"Fast and knowledgeable helpful and understanding"
patricia C.
richardson, texas
fred B.
dallas, texas
howard J.
carrollton, texas
willie M.
mesquite, texas
janice S.
dallas, texas
"Came in, did his job, was pleasant and efficient, then left. Perfect."
mary C.
dallas, texas
"With the service provided I was expecting the air filter to be replaced. I have extra filters on hand and would have allowed the tech to replace using one of mine. He saw that I had some extra. I'm not sure if he looked at the vent where the filter goes."
kandice B.
dallas, texas
gayle F.
grapevine, texas
"She was very professional, did an outstanding job on an extraordinarily hot day! I thought it would be a pressured upsell since it was thru TXU deal. It wasn't! What a pleasant surprise!"
allen B.
dallas, texas
"Explained problem very well Efficient, quiet"
uvet M.
dallas, texas
matt G.
princeton, texas
"Cost me over $700 to put in a new fan motor and the technician said "you're a bit low on freon, but it should be fine, it costs $150 per lbs anyway". A/C still didn't work. Called out another A/C company and they said my unit needed 3 or 4 lbs of freon but they weren't going to charge us anything because their was no reason we should have been charged over $700 for a generic fan motor and then the A/C not even work when the tech left! When it came time (a month or two later) for a whole new system guess who I called to replace it? Not Levy and Son!"
nicholas L.
dallas, texas
"Pleasant, professional"
fouad B.
dallas, texas
eldon C.
murphy, texas
"He fixed the problem and deserve a 10 but that never should have occurred if the a/c maintenance in March was for a/c instead of heating. That was nuts. I asked for the service manager twice to call me but have not heard back. Probably doesnt want to talk to an irate customer. As a 20 year customer, that is insulting."
marylin C.
fairview, texas
lois W.
mesquite, texas
"I had my air conditioner summer check done, Monday. Technician , Peter Moseti did an outstanding job. He was polite, wearing his mask and shoes covering. Hes very knowledgeable in this field of air conditioning. As completing his inspection steps, he informed me of his process and answered all of my questions. Should I ever need air conditioner service again, I most certainly will contact Levy & Son and request technician, Peter Moseti. Thank you!"
john lauder L.
richardson, texas
tripp C.
rockwall, texas
"the tech's assessment was good, he was knowledgeable and polite, I was expecting the indoor and outside units to be cleaned per the TXU claim, they were not, all else was good"
laura S.
dallas, texas
"plumber was able to answer additional questions from my husband"
steven P.
fairview, texas
"Efficient and caring work."
thua N.
grand prairie, texas
"Technician was on time, friendly, doing good work"
barbara D.
dallas, texas
jack S.
dallas, texas
"Did not complete job"
marie B.
dallas, texas
"Tech was very knowledgeable and accommodating."
jens M.
dallas, texas
"We called at 8AM on a Sunday and we were back up and running by 11:30AM same day. Harold was great. We appreciated the prompt service."
janet F.
dallas, texas
"There was a service problem at the outset which they promptly resolved"
steve B.
carrollton, texas
"was given honest assessment of situation and possible solutions."