Levy & Son Service Experts Reviews

"The 2 technicians worked fast & efficiently.²"

"Fast & efficient."

"They evaluated our system and let us know what needed to be addressed in a respectful and timely manner."

"Sheldon courteous, professional, and friendly. He did thorough work and answered my questions."

"Your technician was courteous and clearly explained the reason for repairs and left choice up to customer on how to proceed. No hard sell or scare tactics."

"arrived near the end of the expected service window"

"Great customer service"

"Very friendly, good work ( I hope) dont know much about it!"

"Very professional, he knew exactly what to do."

"Very professional. Detailed information and explanations."

"Daniel was professional, efficient and friendly."

"On time service and knowledgeable technician."

"The technician was not too concerned about physical distancing. He did seem thorough. He could not give a satisfactory explanation about the need for a uv light and filter on a unit installed in the fall of 2018. The fall technician said the filter was fine, Joe Muniz, and gave me no indication of future costs. The new billing was a complete surprise."

"Prompt and honest service."

"Jared did a very thorough job and cleaned up afterwards. He explained all that I should know."

"Prompt courteous professional friendly"

"he did very good work."

"He was prompt, efficient and did a great job."

"Very satisfied except for the service person did not arrive inside the designated time range. We had to call to find out the status. He finally arrived over an hour later than the time window designated. Also he did not have filters on his truck. He told us he would bring them first thing the next day. He finally brought them at the end of the day only after we called to check the status. He performed well in our home and was knowledgable and explained everything he did in a professional manner. Being late without calling and the handling of filters kept him from getting a perfect score."

"We ended up using another plumber, because the other firm cost was 1/2 of what your quote was."

"Tech Johnny & Bernie were very thorough on checking all units inside & out replacing old thermostat with new"

"He persevered when he had a problem and was successful with it."

"Very professional & knowledgeable. Extremely friendly & neat with install & clean up"

"Did a good job"

"Very thorough and polite"

"easy as usual"

"very professional service -- instilled confidence in their know how and execution of work done"

"great service provided"

"Service in Oct. '19. Latest service was for same problem. Seems in Oct steps should have been taken to keep from reoccurring. Ants in contactor said to have caused malfunction. ??"

"He was careful not to track in dirt. He checked both units inside and outside. He showed me how to program my thermostat I had questions about."

"Nassr was at his best as always. Arrived within the expected time frame, showed excellent customer service and provided the necessary updates on the work he was performing."

"Slow in getting here."

"Did not change our filters and did not share that with anyone. My wife had to call them afterwards. We changed the filters ourselves."

"On time, very through in explaining the system"

"The new technician knew exactly what he was talking about, very refresy"

"All questions were not answered."

"Very professional and very thorough"

"Great service in quick time during a very trying time for all of us."

"Joe was very thorough and explained his findings to my satisfaction."

"Your price is very high Service is excellent"

"Joe checked out our ac units but was unable to check the outside units due to the cool temperatures. He will come back Mar 25."

"Your technicians have always been knowledgeable and very nice."

"Professional, courteous, knowledgeable"

"The service provided by the technician was both professional and courteous. No issues with the tech or his skills. I do not like that a sales rep showed up unannounced to what seemed to me be an attempt to upsale services I did not inquire about. Many things are good about your services, but this one is not. I also feel the overall price increase that has occurred is too much as well. In addition, when I made my online appointment no one actually verified the appointment. In the past, a company spokesperson at least called the day before to re-verify the date and time."

"Employee fell through my ceiling and a manager has not contacted me regarding repair nor carpet cleaning. Very disappointing."

"Efficient and courteous service"

"My ceiling is still leaking"

"The technicians did a great job and were great to work with."

"Brad was very knowledgeable and kept me updated every step along the way."

"Complete analysis of problem and explanation of proper solution"

"Though I was not home, my wife thought the testing and inspection was well performed."

"His was professional!!!! The customer service was friendly and provided Great service."

"Jared was very professional, courteous, and a "good guy""

"Good job (as far as I can tell (I'm a musician....) Polite, efficient"

"He performed both winter and summer checkups on my inits!"

"professional, thorough, knowledgeable, personable"

"very helpful"

"Agent explained all the details"

"Excellent Service and quality job"

"Still waiting for plumber to repair front water faucet. What size air filters should I order?"

"Service was more than double what I have ever paid before for the same service from your company. Cost was over $400 to unclog a kitchen sink. I paid $145 to unclog low drains and only $250 for an unclog with a camera being used. This is in addition to the customer service rep who took my initial call being extremely rude. I have used your company for 10 years but can not say I will use your service again based off this experience and the rude rep who I was forced to deal with."

"Very efficient and professional installation. Overall Im very satisfied with my filter installation and would recommend Levy and Son."

"As always, Juan was excellent at taking care of my spring HVAC checkup and explaining everything to me. Hes also personable and thorough."

"So far as I know, the technician did everything that was expected in this service call. He was very pleasant and even answered a couple of questions regarding the programming of my new thermostats---which he was not expecting to be asked."

"Reliably consistent"

"Juan arrived when he said he would. He was courteous and professional and diagnosed the problem quickly and correctly. He was honest enough to recommend getting the air handler replaced by the original installer."

"This is what i expect from Levy and Sons. I have been a customer for 30+ years and have never been disappointed with their service."

"Was very professional"

"He did a very good job on making it work with the new parts"

"Technician Trey was thorough and well qualified. He was personable and great at explaining the problem and solution."

"Glad to see finally fixed issues. Although, I will not know for sure until summer hits and the A/C is running constantly."

"Always excellent service!"

"They both did a great job explaining what was wrong. Mark did a good job of explaining the way a different system would work."

"I needed replacement UV filters when Jay visited 2/4. There was quite a bit of confusion about the size. I waited. When Jay came back 2/20, the size ordered did not fit. It was a long day."

"They were on time, professional and efficient and very pleasant."

"Dustin Deweese/ great job"

"The work was completed to our expectations by the technician. What we are dissatisfied with are the deceptive scare tactics used in the name of safely by Elias. He attempted to scare us into purchasing a new system claiming that we had a unsafe level of carbon monoxide present in our house. As it is noted on the service ticket: CO detector picking up 4ppm!! Heat exchanger is damaged!! Health concern!!! Upgrade system!! Customer is aware of damaged exchanger and at this time has declined upgrade! We did some follow up research on acceptable CO levels and found 1 - 4 ppm to be a normal level in human tissues produced by the body. Further, according to ASHRAE, standard allowable CO from vented appliances, indoors, for 8 hours is 9 ppm. Our CO detector's memory reports -0- CO detected in our house. We found that the first alarm for UL2034 devices is at 70 ppm, but it is not until CO reaches 200 ppm that evacuation is necessary. At 400 - 800 ppm it becomes life threatening. We are appalled by these tactics used by Elias as he is aware that we have been planning an upgrade to our system. We find his behavior to be unethical and dishonest. It goes without saying we not consider purchasing a new system from Levy & Son. Our trust has been lost. We have been long time customers of the companies Kruger-Service Experts-Levy & Son and have always been satisfied with the service. We are reassessing that relationship as well."

"Arrived on time. Fabian answered all of our questions. Technicians were efficient and finished their installation in a timely manner."

"Brad was fast and thorough."

"He was polite, quick, and efficient."

"Super nice technician. He did not make a mess and was conscientious and thorough."

"Alex was friendly and kept me informed. He is a good representative for Levy."

"The technician was very thorough and knowledgable."

"The men were very professional and new their subject well."

"Waiting for some follow up work."

"Excellent work"

"Dustin and Tyler were very professional in their work. They were efficient and I am pleased with the job they did."

"He left dirt all over my tub and around the tub. He changed the air filter and left the dirty one leaned up against the wall and the wrapper from the new air filter wadded up and on the ground."

"Dustin and Tyler were excellent, very friendly explained all options"

"Arrived early and completed the inspection and maintenance ahead of schedule. Gave me details on new programs."

"On time. Quickly done. Technician was very nice"

"The technician was almost 2 hours late (1 hour and 45 minutes past the noon-2 pm service window) due to an emergency service call. I realize emergencies happen, but a call to let me know the technician would be late or to check if it's still ok to come later would have been appreciated. Just keep the customer in the loop. I didn't know the technician would be late until I called at 2:30 pm to check the status. Fortunately it was fine for the technician to arrive late, but on another occasion it may not have been ok. Otherwise, the service was great."

"He was on time for his scheduled appointment. Didn't feel that he took advantage of me by trying to sell something I don't need."

"technician communicated very well and let me know if there was any problems. there was none"

"William was very knowledgeable in fixing the toilet. He was very pleasant to work with."

"Very polite technicians. I told them about an issue I was having at the end of summer with the indoors unit dripping water and they promptly took care of it. They also had the correct filter size and didn't have to cut down a longer one to fit as has happened numerous times in the past (a real P.I.T.A. to remove as the cut edge gets caught)."

"He was good but I don't remember him saying what his name was."

"competent"

"Arrived on time and did the job quickly in spite of the rail!"

"Sid suggested a different way to solve our problem if it returns in the future, at a considerable savings and less disruption to our home, and us! Excellent job!"

"Very courteous and knowledgeable. He answered my doubts and questions on the maintenance work he was doing and explained what he was doing"

"Steve was very courteous and professional."

"Do not appreciate being sent a sales person with previous notice - it has happened twice"

"Prompt service"

"Technician could not communicate diagnosis."

"William was very patient attentive and cared"

"Darryl was pleasant as usual and quickly determined the cause of my leaking toilet. He also explained and showed me the problem and how he would fix it. Now, no more leaking toilet!"

"Overall great installation by Buddy. The reason its not A 10 is that Tim told us hed get the electrician out and never did. I waited two days for his follow up and the call never came so got an electrician out here myself and got the job finished. No one ever followed up from Service Experts"

"Polite, helpful & thorough"

"It took a few days to get the right people with the right parts to the house - but once here, it was repaired confidently and quickly."

"Jay has been coming to my house for 20 years. He knows my house and he knows my new a LENOX system."

"William completed a difficult job fairly quickly and was cheerful as he did it."

"Explained everything."

"On time and very professional"

"Tech provided detailed information to questions, including volunteering further insights."

"Friendly technician; seemed very knowledgeable"

"Excellent service person, timely and very courteous."

"They were friendly, on time, efficient with the service, and helpful with questions."

"Technician qing replaced my old iComfort thermostat with a S30 thermostat. He was very friendly, polite and professional. He preformed all necessary settings and explained all their functions.He displayed a good knowledge in his field of expertise.Terry, in my opinion is an asset to your company."

"The Office staff and Terry are awesome."

"He arrived on time, was courteous, and seemed to do a thorough job."

"Brad did a great job in a timely manner."

"I was a 10 - 2 appointment and he arrived at 2:15. Did not finish until 4:00. A whole day for a pm service"

"They seemed to have done a thorough job evaluating our equipment and provided pictures to show areas of concern. They had good communication skills, giving me opportunities to ask questions and was able to professionally able to provide answers."

"He was very professional and courteous."

"The estimate was not very specific as to why the price should be so high and the price seemed excessive for the amount of time spent on the repair"

"Very responsive"

"The technician was proactive in his prelim inspection and gave me a itemized break down of his findings. He was helpful in walking me through simple items like where the air filters were located all the way to the more complicated items."

"I think Levy is very expensive. The tech had to go get parts 2 or 3 times. He showed up without the snake to do the drains which was the first thing I said I needed when I called. I don't think you guys listen to the customers. Mainly you are too expensive."

"On-time, identified the problem, fixed it!"

"The technican was very nice new what the problem right away and how the door fell off. the technican has been to my home many times to check my unit i have always been very satisfied."

"Nice competent guys. Jay had a helper."

"Knowledgeable"

"He was on time, professional, courteous, and did his job completely and quickly, even going beyond to give me a new filter."

"Seemed to take a very long time and wasnt able to provide very many answers"

"I was insulted by his sales technique. He began pricing at one high point and then decreased it to almost 2000 less. This is insulting, and I hate this type of sales tactic. He also inquired my credit and did not tell me details of hard or soft inquiry or anything. He did it after I told him that my credit would probably not be veryhigh. This will affect my score now, and will be even more difficult to recover from because of him. The technician, joe, was extremely helpful and nice. He was courteous as well. The salesman Fabian was the problem."

"Mark was very thoughtful when giving me the quote and your installers were timely and efficient."

"On time, tech was courteous and helpful"

"Courteous, competent"

"Can't gothic to finish the job"

"Technician very knowledgeable. Courteous & professional."

"I knew more about the thermostat wiring than he did. I way over paid since all I needed was a wire connected to the AC unit which took about 10 minutes. I did not need help with the thermostat itself. Felt tricked into a service contract to avoid the trip charge and still overpaid."

"Very thorough and excellent follow up."

"Very satisfied."

"The technician is the best of the best."

"Timely"

"David G and his assistant were polite they understood what my problem was. They fixed it!"

"On time. Keep me posted and reminds me when check up is due"

"THEY did great, but it is hard for me to give anyone an perfect 10 since there is always a possibility of improvement."

"Very professional and knowledgeable"

"He gave me all the info. I needed."

"Although Terry could not check the outside units he seemed thorough on the inside. He was courteous and friendly."

"Technicians arrived on time, were efficient and thoroughly answered questions. Provided photo of pinched duct work and recommended a solution."

"Thought I had a wax ring leak in guest bath. Jacob indicated the plumbing needed to be completely repiped for 2 bathrooms and the kitchen. My insurance company sent Code Blue and American Leak detection to investigate and there was no issue with my plumbing and no leak even under pressure. Jacob quoted me $12.5K for work which did not need to be done. This is unacceptable behavior and has changed my opinion of Levy & Son. The Levys would be ashamed of this behavior."

"Joe Muniz very reliable and honest Bernie great guy to."

"The technician told me the CO levels were off the charts. Said I should stop using the furnace immediately. Turns out the furnace is old (which I knew), should be replaced at some point - but there was zero CO in the home. No emergency. Over the last few years, I have seen Levy devolve into a marketing company. Not the same company I have been doing business with for over 30 years."

"Sergei, was extremely knowledgeable and very professional."

"Timely, quick, got the job done. Explained well what was going on and what was done."

"Knowledgeable and helpful"

"On time, fast, and friendly!"

"We thought we paid $23,000 for a H/AC system. According to this service man we didnt."

"Dustin was knowledgable, thorough and very efficient with time. When he left, all was working well again."

"Very efficient and helpful"

"Very friendly and immediately found the problem."

"Very professional. Showed me everything I needed to know. Spent time explaining exactly where our clog was, what was clogging the sewer, pinpointed The exact location, And discussed the options."

"Very prompt. Identified the problem immediately and was finished fixing it within 20 minutes."

"Terry is extremely knowledgeable and was patient in answering all of our questions."

"brad was on time and he started working when he got there and he answered my questions."

"Efficient and answered my questions"

"Dan knows what hes doing. Hes also conscientious and thorough. And hes a nice guy."

"Tim did an awesome job"

"The technician fixed one problem and pointed out another problem that needs to be fixed."

"Jim is an outstanding sales rep and did all he could to meet our needs and expectations. He deserves a "10" rating. Reason doe "8" is based on our disappointment that we were not able to receive an additional 2-4% reduced final price on furnace/AC unit."

"The workers came in and efficiently installed our system. they cleaned up after themselves as well."

"Fast & efficient. Polite"

"Terry is an Aprilaire expert and was very thorough. I have been disappointed by your last two techs and Terry was a nice upgrade."

"Friendly, fast good service. Explained options"

"He came on Dec 24th. to fix our sink and stayed until it was done. Even though his sweet kids kept calling him to come home to celebrate Christmas Eve. He was very thorough. He came back on the 26th to finish the job with a new part. He was very personable and very professional."

"Tim was great! Just think your pricing is out of line, but desperation meant we had no choice! Thus the rating of 8"

"I did not find value in this service at all. If I could take off the plumbing portion and get a discount, that would be great. There was not much to this inspection and the write up (no fault of Brent) was to tell my that Service Experts would charge exorbitant amounts for a outdoor faucet and a water heater."

"The appointment took an excessive amount of time. It was obvious to me that the technician was spending excess time trying to find a reason to sell me something by finding a problem in my system. He also did not wear foot covering and left a lot of excess insulation from the attic on the floors of my home."

"Tech explained everything so I can understand it"

"On-time and efficient"

"efficient and timely"

"Was not an alarmist, took care of the issue and when it seemed like we were going to have to wait 24 hours to even start to get a new hot water heater, he moved spots around and made us a priority. Great service!"

"Knowledgable and thorough."

"Great as always"

"Because it took them forever to get back to me I'm taking forever to come down here and what time they didn't even show up and to make things worse that finally told me they couldn't do the work all that was within a 3 week."

"Mark did a great job."

"..."

"Terry was excellent. Got in and out and left the house clean."

"Brad was very pleasant, Efficient & professional...and, happily...early!"

"Steve took his time, took pictures and videos, explained thoroughly what he found and recommended."

"THEY WERE PROMPT, FOUND THE PROBLEM AND DID NOT ADVISE ME TO HAVE THEM DO THE REPAIR. (IT NEEDED A SPRINKLER COMPANY TO DO THE JOB) THEY WERE VERY HONEST.. THANK YOU."

"Jarred was prompt, efficient and explained future needs in detail. No wasted time."

"Very satisfied with service."

"We were happy to have Mark Jones for the semi annual tune up then Patrick for the plumbing question. Mark jones has done our check up many times until Wanda wouldnt let us have him for a while what a nice surprise to see him again. He is very smart and trustworthy! Patrick is working on what we need for the water heaters. Also the one I trust on the plumbing side."

"Prompt and quick."

"called ahead of time, arrived on-time, was neat and tidy, competent, efficient."

"Very polite and professional"

"did not tell me that replacement is same size or equvilant to old unit."

"Arrived on time and finished by discussing his report."

"Very courteous and skilled. Very customer service oriented! Joe is welcome back anytime!"

"Friendly and efficient but could have spent a couple of minutes discussing his comments on the review form."

"Brad is always nice, polite, helpful & answers all of my questions. When we got out new unit Anthony & Fabian were so nice & went over & above to help us thru the process."

"Jared arrived promptly & explained everything In detail"

"They were good"

"On time and knowledgeable"

"..."

"Technician arrived on time, was courteous and efficient. Explained findings and recommendations clearly."

"The leak was fixed in an expeditious manner."

"was on time, courteous and finished the job in a very short amount of time"

"The technician (Bud) is very professional, neat and clean."

"Because Jared did an excellent job replacing our faulty blower motor."

"Everything is always perfect when I get the same technician"

"After a heating tune-up, I was told that I had a leaky evaporator coil. When asked to confirm that with pressure readings, the tech said he could not do that. Calling for a leaky coil during a heating tune-up seems very suspicious. I called your office asking to speak to the Service Manager about sending a technician out to confirm. Note - I put on the A/C before the front hit yesterday and room temperature dropped 3 degrees within a few minutes. I was told the Service Manager would call me back. No one has called. Unless I hear back, I intend to bring this to the attention of the corporate offices - I know several of the VPs having worked at SEI in the past."

"Service was prompt and quick - but I was told once again the sky is falling and that I needed to replace a working heating system for $8,500."

"Mark was very thorough and found a gas leak in my attic"

"Over 2 hours late for the appointment."

"I had three services from your company lately, and they were satisfied to me , except last service for my heater. Technician, Jwan (?)sold the program to me and it was only on a scrape paper without any formal document. I have tried last few days to ask your company to provide this program information. However, It seems no one can help me. Can anyone let me know how can I obtain this information?"

"Prompt, courteous"

"technician on time, friendly, professional and likes dogs!!"

"Always seems to be at the end of the 2-hour window"

"I told the rep I initially spoke to, the age of my water heater and the issue. The tech got to my hose and said that my water heather is too old to repair and parts are not east to get. He said all he is able to do is replace the unit. He could have told me that over the phone without wasting my time and money. Additionally, parts were very easy to find. I watched 2 YouTube videos, got my part at Ferguson and fixed it myself."

"Very efficient. We really appreciate that especially because unit is in master bedroom."

"The only thing that was strange is that nobody called to set an appointment. The tech came by on 12/3/19, but we had to go to a meeting, He returned the next morning to take care of it."

"Appt was between 10 & 12 with a call 30 minutes prior to arrival. So I could get there from work. Door bell rung at 9:45 with Tech and sales associate ready to work. No call fortunately I was home sick for the day."

"The Tech was prompt, well prepared, pesonable, thorough, and courteous. I apologize for not recallng his name."

"Both technicians are fantastic!"

"Polite and professional"

"Always excellent service that went smoothly."

"very through and professional"

"Technicians are almost always awesome"

"Service was done quickly, accurately, and professional."

"I liked the fact that the technician had been to our home before; therefore he was familiar with the systems."

"very professional through and pleasant to work with"

"Technician was very respectful and easy to work with. Two things led to my rating. The technician arrived an hour later than our scheduled 8-10 a.m. time frame. After obtaining a second opinion, the diagnosis was that yes, the blower fan was in fact bad but the circuit board was not. All and all, a good experience with your company. Thank you for your help!"

"Leon was very polite. However, he really scared us when he did not answer us when we were in the attic calling his name. He was sitting on the attic floor and his back was to me and I heard heavy breathing; I wondered if he had passed out or fallen asleep! It was just very strange. Also, I had to go outside for something and saw that he parked the truck in the street but not close to the curb at all. It was just an unsettling experience."

"great work!"

"Technician did a great job and explained everything."

"Very helpful and has a lot of knowledge it what he does"

"Brad was courteous and efficient."

"I would have rated a 10 however we suspect the technician broke the lid on one of our storage containers while working in the attic. It was fine a few days earlier."

"Early for appointment window and thorough in assessment."

"They were to come the day I called but it got late so they were to come next day between 10am and 12 noon with a verification call by 9.30am both did not happen. Arrived at 2.30. First said the work was guaranteed for 30 days then they ran the camera on their own and when they discovered my sweet line had tree roots they would not guarantee it. I was not told until after the fact they run the camera so guess that's what they do so they won't have to guarantee it. Very disappointing since we pain 295.00!!"

"Terry did exceptional job letting me know state of the systems. He also noted roof air vent loose which needed attention. Also took pic of upstairs thermostat which I needed!"

"Punktuell and very polite and explained everything!"

"Brad worked on a very difficult problem that the previous technician could NOT solve. Brad worked until after dark to solve my problem."

"Dave was very professional and experienced in the installation of the toilet. My only complaint is the price that was charged for the installation of a shut off valve."

"He was on time, courteous, did his job right I presume."

"Juan is the perfect Technician ! Levy is very lucky to have Juan, as he is extremely knowledgeable and Customer Friendly. Dennis Nauman"

"Scheduled for 11/18. On 11/16 recvd call that technician was sick and couldnt make 11/18 appt. Called on 11/16 to reschedule but operator couldn't find my acct after searching for 15 minutes. I called on 11/18 to reschedule and was given 11/22 from 12-2. Never came. Called and was told was not on schedule. After much complaining was given 11/25 from 10-12. Technician arrived at 12:30 Using service since 2008. Also bought HVAC from you 2013. Not happy with your scheduling."

"Jared our technician has been to our home in the past and us a pleasure to work with"

"He did a great job and explained everything to me that needed to be done."

"The installation was good and response time to the situation was fantastic however the ball was dropped sending out the electrician to complete the work and providing the necessary paperwork for the city inspector"

"The technicians were very polite, fixed a minor drain problem at no additional charge, stayed at the job until they got the part and fixed the problem."

"Overall, the technicians were very good. Very personable and knowledgeable."

"inconsistent from one tech to the next on what needs to be done"

"right on time and quickly done."

"timely, efficient service call"

"Always a good job"

"He was very good"

"Unfortunately, nothing about this call was successful for your company. The dispatch either was not being truthful or tried to cover-up the tardiness of the service call. The tech who arrived at the property never left a message regarding the service."

"Had to make a special trip to Lowe's to get air filters, would have appreciated advanced notice"

"Professional, personable and thorough."

"Professional and on time"

"the technician was not thorough. never checked the thermostats for error codes. also kept trying to up sell me and charged me for filters that i was not supposed to be charged for as they were a part of my service plan."

"Very friendly and efficient..."

"Technician came promptly, worked efficiently and was professional."

"Still waiting for the auto be fully fixed."