Levy & Son Service Experts Reviews

"parts needed to get my air conditioner working. No one has given me a call yet to have an idea of when that will happen. He came last thursday. I have no air conditioning downstairs for all of that time"

"Jacob communicated very well, was helpful, and on time. Worked quickly but not rushed, explained everything well, and did quality work. Very satisfied, will continue to use Levy in the future."

"The technician was very quick, efficient, friendly and respectful"

"The problem was identified and a practical solution was provided."

"very Cordial, very friendly and most courteous!!!"

"Woke up early for tech(s) to arrive! Nobody showed up, no phone calls, NADA!"

"We actually had a functioning AC AND HEAT UNIT THAT WORK JUST FINE YES OLD COULD BE REPLACED BUT FUNCTIONING WELL TXU RECOMMENDED THIS COMOANY TO US FOR WHAT I THOUGHT WAS A flush and maybe a filter change and ok to check what we .may need etc etc well they checked what we needed only and gave a list of items and cost but when they left the unit all of sudden didn't work at all and we called complained they sent another tech that also said our unit was working fine which was a bold face lie and very unethical well we called our long time AC TECH AND GUESS WHAT NOT ONLY WAS THE FAN GOING BACKWARDS BUT A WIRE WAS ALSO CONNECTED INCORRECTLY ALL THE DOING OF THE UNETHICAL TECHS OF LEVY AND SON"

"replaced part free of charge with stronger one than put in a month ago by Levy."

"Johny and his assistant (in training) were efficient, knew what to do, and they were very courteous."

"Plumber was fine. Office communication with client was horrible, beginning with the fact that every time we called, the address was tied to the former house owner from over 3 years ago.....even tho we have been a "valued" client of yours for many years."

"On time service."

"Chris was very helpful and answered all my questions. He was professional and courteous."

"Polite and helpful"

"The Tech was very professional, very thorough and communicated what was being done."

"Still having issues with equipment"

"Levy @ son is a very good company !!!!!!"

"Very professional staff and knowledge."

"He was professional"

"Courteous efficient, and patient"

"Always professional"

"Answered all questions"

"Job well done."

"THOUGHT PRICE OF CHANGING OUTSIDE DFAUCET WAS ON THE HIGH SIDE"

"Very professional, courteous, patient and high quality service by all 4 people."

"Service"

"on time, friendly, good information."

"Harold (A/C and Heating) AND Manuel (Plumbing) listened to our questions. They made sure we understood what they told us, were patient if we didn't understand something and if we sought clarification, and were very pleasant to us. Harold said to ask for him specifically if we call the office and he will help us."

"The tech went out his way to make sure I was satisfied and if everything was working"

"Thank you for hard work by Oscar and Jae"

"tino was very good pleasant and qualified thanks"

"Manuel was very helpful and thorough"

"Patrick was professional and polite. He quickly spotted the problem and fixed it. Patrick is the reason I have stayed with Levy & Son as my plumber for so many years. Gary is another one of your plumbers I have used and would recommend."

"Jason is the best service technician we have ever had. He was polite and knowledgeable, and efficient."

"Technician told us the problem and the solution. Sales representative gave an estimate that was shockingly high and they stayd more than 3 hours through the dinner hour. You said youd beherer between 2 & 4 and it was past 4 when you arrived."

"The tech was very nice and informed us of some problems with our system and explained it very well. He made some recomendations."

"Work performed quickly and efficiently."

"Service techs tried to upsell me on equipment I didn't want. They claimed they could not run new thermostat wire when it turned out to be a very simple job. It would be better to actually provide service and work with customers to fix things instead of upselling, trying to sell maintenance contracts, and asking for high ratings before the work is even done."

"Juan has been great for the last few years -could not ask for better service!"

"Returned calls, showed up, completed rather quickly"

"Appointment kept as made. Brad was very professional."

"Great knowledge of the product!"

"Jason was helpful - knowing - built our confidence. And he kept our carpets clean by covering his shoes."

"Johnny R thoroughly explained many aspects of my AC and furnace units, and his concerns and recommendations. Also, Devon, my dispatcher, kept me up to date on when Johnny would arrive."

"Outstanding srvice"

"Juan was professional and took his time inspecting and tuning up my AC unit and furnace."

"Juan was on time and very professional and efficient. Did a great job. Thanks."

"Mr. Dunigan was very pleased with Christopher's service. He was knowledgeable of the issue."

"courteous, clean, safe (with mask and booties), explained everything, gave me up-front pricing."

"The service expert was courteous, pleasant and did his job."

"Levy and sons didn't do all the maintenance and cleaning as in the contract even on showing the contract: Maintenance service includes: 35-point inspection on each heating or cooling unit Safety inspection Tightening electrical connections Examining system controls Home health report on each visit Biocide cleaning Lubricating parts Cleaning the condensate drain line Cleaning the condenser coil and evaporator coil Straightening coil fins Examining system controls Up to 30% energy savings boost on heating and cooling bills 15% discount on air quality products 15% discount on service repairs No trip charges ever No overtime/weekend charges Guaranteed 24/7/365 priority service 100% 1 year guarantee on repairs"

"My husband and I always sign up for the early timeframe for our appointment. Brad is always on time or a few minutes early and has completed his inspection in a timely manner for us to carry on with our day's plans. He is knowledgeable, efficient, and thorough. In addition to these qualities, he is nice and friendly which is a real plus to us. He provides us with an excellent experience when he comes! Keep up the great work, Brad!"

"They were on time and very informative and helpful in finding a solution to the air flow problem we had been experiencing for years and being told by others there was nothing that could be done."

"The team arrived to help out in our urgent request for plumbing assistance in a very professional manner."

"You all owe me $50. Technician did NOT honor website special for garbage disposal even after I showed him my phone with the discount off your website. He said he knew nothing about it despite it was on your website. Been waiting for billing manager to call me back for three days now and credit me $50."

"The service person was very knowledgeable, helpful, and professional."

"Manuel was great, price was high"

"Technicians went above and beyond what needed to be done. Even cleaned up the mess from the problem"

"The plumber came out and did the assessment and said we would receive a quote. Paid $99 for the trip charge. Sid Marrs provided the quote for estimated time and materials for multiple projects. I responded to the email on 3/18 and asked for a time estimate for just one of the projects. Did not receive a response. Sent a follow-up on 3/19 and still have not received a response. I was supposed to be able to apply the $99 trip charge towards the work that would have been done. No one will reply so Levy & Sons has taken my money but not given me the chance to accept or deny the work. If you choose not to do the work, you should not charge the trip charge. I should be refunded."

"Oscar has been to our house multiple times. He was persistent in finding the pipes that broke and flooded part of our house. He then returned to do the repairs with the least amount of interruption. I trust his knowledge and his customer service is above reproach. Thanks."

"David and Eduardo represented Levy & Son with courtesy and professionalism. They worked hard to complete the job satisfactorily."

"The job was performed in a expedited and professional manner"

"The technician, Alfredo was fabulous. He was thorough and meticulous. Once again, your dispatch procedures need a LOT of work! He was called off the job to go elsewhere and instead of completing the job after it started, he did not reappear until 6:30 pm. The dispatch is my continued complaint with Levy. If my family moves its business, it will the the customer service from dispatch and scheduling- you dont show up when you say you will, often there is not call and service is postponed. This was happening prior to the recent winter storm."

"Leo did what needed to be done and told what the next steps are. He was friendly and very professional."

"Great customer service! Tech very professional."

"Manuel was the best: friendly, knowledgeable and efficient."

"Darryl and his assistant worked quickly. Darryl was able to find the problem right away."

"He was efficient and kept me aware of the work being done."

"Brad is consistently prompt, neat, friendly, knowledgeable and reliable."

"Friendly and knowledgable"

"William did a very fine job, and referred me to a countertop specialist who could fix the sink problem, for which I was deeply grateful."

"Extremely professional & respectful. Good listener & responded thoroughly to a couple of questions. On time. Called ahead to let know was on the way."

"Alfredo was on time, polite, and solved all the problems in an expeditious manner. Very happy with the experience."

"Courteous, professional, efficient"

"Promptness, informative, courteous"

"Friendly and efficient technician. Clean."

"the tech did not leave me with paperwork and I forgot to ask."

"Leo competently cleared the drain, willingly helped me with another problem I was having, courteously acted throughout his visit, and cheerfully answered all my questions."

"Tech late. $200 for a FREE 2nd opinion"

"I had a verified appointment time of 8 to 10. I called at 11 am and was told my ticket had been put in the wrong bucket. Time was reset to 2 to 4. Technician arrived promptly at 2 and this was not his fault. But I got to send the day getting this done."

"They arrived promptly at 8 and worked non-stop and steadily for 6.5 hours doing the installation. They also cleaned up meticulously after themselves."

"Daniel was very professional and arrived on time. Price was affordable."

"Spent a good deal of time checking things out."

"Knowledgeable, all business (a good trait), well spoken and patiently listed to our input."

"no problems"

"Excellent Service. Harold was most professional, explained the issues clearly,"

"Quick friendly services. Didnt over charge and although it was a very simple fix was patient and made sure there werent any other problems."

"They did the work just fine"

"I would have rated a 10 but did not based on the fact the technician told me that the UV light the is supposed to be part of my system was never installed (this is no fault of Jared). But he did say that he would get it ordered and you would call me to schedule the installation."

"Sergey and Alex were outstanding"

"I was pleased by the prompt service I got. But the plumbers installed a pex line above ground, when I had asked them to bury it 18" deep. I will now have to build a ramp to protect it in one area. When they had finished laying the line, they tried to protect it from future freezes by covering it with foam tubes of insulation. But they ran out about 6-8 feet short of the end of the line. I asked them to drop off a piece of that insulation if the company has any, but I have not gotten a reply. The job cost $12K. I expected better service for that price."

"Very professional, responsive, great to follow up, and excellent knowledge and skills."

"Overall impression of 'Levy & Son' for the past few years."

"Efficient!"

"very Professional, explained what was done, Years of experience, great representative for your company"

"Still have a small leak where a handle was replaced"

"They worked diligently to get everything running"

"We are waiting for the rest of the parts to repair our units. We got part of it last week and I would like to know when we will be getting the units finished and the area cleaned up. Harold did a good job on what has been done. I will give him a 10 When the job is finished."

"Serge made sure to take his time to make certain that the job was done properly. He also explained to me what he was going to do. After he completed the work, he allowed me an opportunity to test everything and ask any questions."

"Luis and David were absolutely GREAT!"

"Johnny Rivera was polite and professional. He explained in detail the A/C inspection process. Devon in dispatch provided the correct date / time of the appointment. Technician was on time."

"Shelby was AMAZING. Explained his process and what he'd be doing. He was efficient and extremely professional."

"Matthew did good work and was easy to work with."

"Jesse did a very thorough job and explained everything to me. very polite and wore a mask!"

"I believe my technician's name is Chris. He was respectful, a good communicator, and very professional"

"I was satisfied with the maintenance"

"Daniel was very professional and efficient I. His work. Hes been to my house before and is always great."

"Juan is extremely informative, kind and always goes out of his way to do the right thing with his job. Levy and Son is lucky to have him."

"Knowledge, professionalism, great ethics Goes beyond costumer service Bravo Juan and thank you!!"

"Everything went smoothly, as usual."

"Came shortly after I called. Friendly. Seemed to know what he was doing. Fixed the problem."

"Pipes still gurgling."

"The technician was on time, knowledgeable, well-organized and explained what he did and found out about my problem and fixed it."

"was in and out in 1 hour. He knew wat to do and how to do it. Wonderful plumber.(and he was from NY.)"

"Came promptly...took care of problem that has been ongoing. Great follow thru"

"probably a follow-up call is warranted... Shelby the technician did a FANTASTIC job repairing the hot water tank pipes.... PROBLEM is that i am on a maintenance contract and as far as I know - nobody told me that we needed the shut-off valve/levers replaced DESPITE the fact that one of the two levers (we have a dual tank) was broken and sitting on top of one of the water tanks... so - due to the freeze/storm a few weeks ago when we needed to turn off the hot water b/c the shower hot water was running non-stop, we couldn't because one lever was already broken and the 2nd one broke off immediately after i attempted to turn it... isn't this something that should have been known/communicated to me as part of the maintenance plan?"

"Quality work, friendly, nice attitude"

"Took time to explain/answer any questions we had."

"Hopefully after going on 5 years this system will work properly. Dewey seems to know what he is doing as compared to Michael and Trey who always just gave me lip service and never fixed/solved issues. I will not know for sure until we get into the heat of the summer."

"It took Stan less than a minute to resolve the problem and fix it."

"Great service"

"The plumber and his assistant knew exactly what they were doing and very efficient in doing it. These guys are real, real pros."

"Left a message, never got a return call(waited a week). Tech found no problem eventhough power continues to short out"

"the technician was helpful and kind"

"Chris seemed to know exactly what he was doing. I had several questions to ask and he check things out and was able to answer those questions. I had to answer "would not use" to one question because I will be moving out of town at the end of the month. All else was perfect."

"Excellent communication by the plumber team with updates that I was next stop, they were in their way, they were outside my house, etc. and this was at 1-2am and we were so happy to get their calls!"

"Continued to keep in contact with me until was able to keep appointment. Was also first plumber to show up. Work met expectations."

"Technician was friendly and professional and quick."

"Ok so let me preface this by saying I am a business owner and I would value this input. First I was VERY impressed that you all were able to help me (and my tenants) during this recent Winter storm we had here in Texas. You all got someone out quickly and were very efficient in that respect. At that point I had decided...OK, these guys got my business from now on. Initially there was scheduling error and I agreed to wait until the next morning. Let me also say that the house is sold and everything was fully inspected less than one week prior to the outage. The techs arrived and first told me I needed a new furnace. $4500. When I pushed back they said they could get it running with a new thermostat which would be $647. The same EXACT thermostat on Amazon was $158. The whole experience with the techs made me feel like they were trying desperately to rip me off. If they had said....the thermostat is $200 but our trip and service fee was $450...then that would have made sense given the situation and I didn't even mind paying more due to the emergency situation. Now, I have by no means, ruled you all out but I will have to have a few more experiences with you before I am giving you a 10 and I am generally very easy to give 10s."

"I am grateful for the fast response to my service request. Tyler exhibits excellent customer skills! Very courteous and helpful as well as a true gentleman. The other Technician was asked by a neighbor to help with their pipe break so he assisted them, while Tyler worked on my issue."

"Very Professional and efficient"

"They were very professional ,& performed excellent service in a timely manner"

"I don't think flushing for Ac drain was performed. it needs to be performed each time since we have blockage in the past due to joint came loose. This damaged the content and the wall in the closet where the drain pipe is routed."

"Knowledgeable and professional"

"We needed your services during the 2021 epic freeze. We shut off our water Thursday night and on Saturday night we had water. Outstanding service."

"Have water. Also need to redo insulation so both inside and outside walls are closed amd secure. Currently the insulation juts off the bricks amd off the wall board."

"Mark Jones was very professional. Had a great knowledge of what he was doing. He had a great sence for the value of providing outstanding customer service."

"Very professional, polite, performed as promised."

"He was very good & kind."

"The heat conditioning did not appear to be heating as it should compared to before the extreme cold weather, and when the power came back on it would heat up only about 5 degrees after 10 hours of continuous running. Technician work almost an hour until he found a loose wire causing the the second heating element to inoperative. Fixed connection and good strong heat started blowing through the ducts."

"Very Professional."

"Someone came to check our furnace and said they had identified the problem, but soon after they left the problem/error code showed up again. Then the freezing temperatures started and we had to move to a hotel for lack of power. Finally had a technician come last week who said the blower motor was bad and needed to be replaced. This was not identified during the first visit. Part had to be ordered and now it has been 4 days more with no heater in our upstairs and no part to fix it. I am certain I could have had a part here today, if I had known which motor to order. Lots of part available online. We also have had an issue that when we bought our last two systems, we were not given the same 10 year warranty that came with our system we replaced the year before (we have 3 systems) and now have had to replace coils on all three systems and one replaced twice. Just waiting for the coils to go out again on the two newer systems. Didn't notice the difference in the warranty at the time of the purchase. Had a different salesman that time. Very disappointing."

"plumber was great but it was difficult to get information on scheduling. I scheduled on Tuesday 2/16 and was not given a date except likely thursday, on thursday 2/18, I called 3 times to verify they were coming and was told three times that yes they were still coming even after 6pm. they never came. I called again on Friday and Saturday and was told I was in the que and I would be called when they were coming. Well Sunday morning came and the plumber showed up and I was never told about the appt time. the office called me when the plumber came and said they confirmed the appt which they did not. I assume this was all due to be very overloaded with calls."

"Great service, thank you!"

"Was on point with assessment and professional"

"Jared thoroughly checked systems and explained how they were working properly."

"diagnosed problems. identified solutions. ordered part. communicated clearly"

"Mathew Jacobs and Andrew did a fantastic job!"

"They came to fix our garbage disposal, they supposedly fixed it the first trip, as soon as they left it malfunctioned again...so they need to return, seems like we also need a new one.....I was going to go ahead and have them install one, as they had one on the truck....but $600 for a garbage disposal?? I called my decorator, and we ordered one for $138....what is wrong with this picture?"

"Great communication and solved the problems quickly and efficiently. Thank you Dustin and Tyler!"

"Tech states on invoice "unable to unclog stoppage", yet shows job status as "completed" and I was charged $99.0 for incomplete job."

"Tina found our problem, worked with us to find a solution, and got us taken care of! He was diligent, knowledgeable, courteous and professional! Wonderful plumber!"

"He took care of the problem. Seemed to do a very good job."

"Answered all of my questions"

"over a week and no repair"

"prompt, efficient & nice."

"Addressed the problem"

"SAME DAY SERVICE. JOE, THE TECH., WAS GREAT."

"Quick response to my service request call to Levy's office, even in midst of major weather crisis that no doubt has caused overwhelming number of emergency service calls."

"Satisfied with the AC/Heating Techs who came promptly and were lovely. Not at all satisfied with the plumbers who turned off the furnace and then *did not relight it* leaving my 96-year-old disabled mother (Nellie Currarino) without heat for 12 hours. NOT GOOD. The next morning a tech came quickly (thank you!) and turned the furnace back on (at the furnace to be clear, not at the thermostat instide)"

"Brad was courteous, knowledgeable, proficient, and fully explained the problem and the fix."

"The tech went over and above to correct the condensation drain line, including several trips under the house. He couldn't guarantee the heater would continue to run if the line refroze, but with the assistance of my son and some ingenuity, I have had heat ever since."

"Normally it is a 10. After buying a new heater yall installation on the 11th. The fan motor went out on Feb 15 at the beginning of a record snow storm. You did not have another fan and had to get one from Lennox. My 76 year old wife and I had no heater until this afternoon when Jarred I installed it. We got very cold but had the manage our temp to not bust our pipes. Miserable circumstances for old couple. All past techs and Jarred are excellent."

"he cared and went beyond making furnace work"

"Daniel checked my entire system and said it was working as efficiently as possible in the extreme cold. He also gave me tips on the best things to do to keep the house warmer."

"The technician is very knowledgeable and courteous."

"I made an appt on line since we lost our heater at night and was concerned about waiting until the morning to call. You were able to repair it & we were only without heat about 24 hrs. Thank you..."

"Joe Jones provided repair that he explained in detail, and was done with respect to the cleanliness of the area."

"I was disappointed in the last visit, several months ago, snd was prepared to drop this company. This time the inspection was carefully done and I felt good about it."

"excellent work"

"We asked to have the temperature differential checked. Jason checked things, saw no problems, gave a tune up. Then he said small hole in heat differential which would fix at a cost of $10000. Wouldn't help heat. We passed."

"Very professional & knowledgeable"

"Plumber did not fix the commode properly. It now runs constantly. Im waiting until you can send another plumber to my home to fix it."

"Luis and his helpers did an excellent job of digging up a portion of my old broken and leaking sewer line and replacing it in a single 10-hour day in spite of very cold and damp weather. He and others who assisted were very pleasant throughout and explained everything very well at every stage of the job. Luis I would rate as exemplary and say that Levy & Son is fortunate to have Luis as an employee."

"Job well done"

"Speedy response to our plumbing urgency with shower that wouldnt turn off. The technician Tino came on time, he was very polite, professional, and competent."

"I hope Chris? gets accolades as I don't know if your technician's know you will ask us for survey's. Chris was great, cordial and knowledgeable. Give him a raise!"

"On time , polite, knowledgeable , patient, thorough explanations"

"Good service"

"Johnny was very professional and personable."

"I think everything went well. Daniel is a very intense professional worker. He identified and completed the inspection, and did not take a whole lot of time."

"First let me start off saying that just this year I had signed up for American Residential Warranty this is suppose to be a the top home warranty. When I called the American Residential Warranty I explained my emergency to the customer service that the toilet had over flown and water was everywhere and I could not turn the end side or the outside water off. The customer service agent said I am sorry we cannot get anyone to you for 2 to three days. The customer service agent said find a 24 hour plumber and we will reimburse what money you spend on it. At this point I was pissed and my French was working overtime . I proceeded to call 24 hour plumbers in Allen Texas and was told we can get someone to your home on Monday or Tuesday but not today. After I had exhausted all my resources looking for a 24 hour plumber service I decided to call the last one on my list which was LEVY & SON and they promptly answered the phone and very professional. I explained my emergency to the customer service rep and I was told we can get someone to your home in 2 hours or possibly sooner. The customer service rep did not hang up on but did take all the important information from me to provide service. The customer service rep set up the appointment for me and very shortly after that I received a call from the plumber /OSCAR. I explained to the plumber that my bathroom was turning into a swimming pool and that I was trying to turn off the main water value out side of the house he then stayed on the phone with me making sure that the water was turned off. I got a neighbor of mine to turn off the water for me. Ocsar called again to confirm that he and Jae were on the way and would arrive in 20 minutes. When the plumbers arrive at my home they were already wearing their protective mask and introduced themselves. Now here is the good part it only took Oscar and Jae about fifteen to access the problem and fix the problem and they were on their way. I applaud LEVY & SON plumbers for providing excellent customer service when other plumbers said no. Bduke I loved that Levy & Son plumbing showed up"

"Staff is always courteous and knowledgeable."

"Technicians were courteous and professional. The only reason for low marks below are the on-line appointment setter did not set appointment correctly. I waited an entire afternoon for the originally scheduled time."

"12-2 pm: All I needed was a new filter put into my unit; didnt show, no call. I called your office @ 2:15 pm: The 1st tech was still on his 8 a m job; 2nd tech, Johnny, was assigned & worked me into his schedule. He was at my house by 3-ish. The young lady in your office who answered my call efficiently reassigned Johnny to install my filter. Many thanks to her; Im sorry to say Im not sure of her name. Michelle?"

"Manner care knowledge"

"Garry did excellent work. He took his time to do some delicate work under the sink. The parts were polished brass and he was careful not to damage the finish. He is excellent."

"Juan and mark were very polite. And professional"

"The service was very good. The people were very knowledgeable"

"Steve was polite and friendly. He was knowledgeable and explained everything he did, and let us know what we should expect on our next service date."

"Courteous, knowledgeable, showed me the up light/fan setting that filters out covid19"

"competent, knowlegeable, courteous, on time, clear explanation, friendly"

"Very professional and courteous. Called before coming and showed up at the given time."

"He turn on my very quickly but there was a big misunderstanding on the price."

"Mark answered all my questions and was very helpful."

"Always timely and courteous"

"Arrived on time and was very efficient."

"Everything was done well and they did not "leave" until everything was working"

"Patrick is the main reason I have stayed with Levy for so long. He is very knowledgeable and very professional. He is also very polite and very personable."

"Very fast schedule support! Technician was On time, friendly, fast, knowledgeable"

"The person did what he was supposed to do w/o any hassle."

"Our scheduled appointment was for 12-2, but the plumber did not arrive until 6:00. While we did get updates that he would be late, and he did a great job once he arrived, it would have been better if he could have arrived closer to the scheduled time. That being said, we were able to have the water heater installed the day after placing a call for service. The plumber was professional and courteous."

"the technician answer all my questions and found the problem is less than 10 minutes"

"Excellent work. Great follow up with issue."

"Feel like they did a good job in checking our system. They were observant in looking for things that needed to be done."

"Oscar and jay so corteous and work so hard"

"very informative and professional"

"Joe seemed knowledgeable about the required service and explained what he did. Only time will tell if I am still satisfied."

"We now have session three (3) scheduled for L3 support person to come out to troubleshoot the issues. L1 = Installers - not configured correctly, L2 = Installer Manager who worked to confirm all my points about it not working/being configured correctly. L3 = Guru scheduled for next Saturday, 1/6 to troubleshoot and hopefully resolve. This will be 3 Saturdays in a row after taking a vacation day on Jan 22 to accommodate."

"Technician took his time, was thoroughly professional and seemed knowledgeable. He has worked for Levy for 31 years."

"excellent customer service"

"Everything was explained well"

"Jared was very thorough in evaluating the source of my issue and solved my problem in a timely fashion."

"Very respectful of the property and took care of all possible issues"

"issue was resolved quickly and professionally."

"Mark was careful and seemed thorough."

"I was very satisfied"

"The technician called before coming & was very prompt. He was very nice!"

"Very professional and helpful"

"My wife & I have been using Levy for 17 years and have always been happy with their work when we need to do something they suggest during bi-annual maintenance visits. Tiffany gave me her assessment and had $2900+ worth of repair/replacement which means total furnace replacement. What?? That same day we paid our AHS contractor $100, he evaluated what Tiffany said was wrong, fixed what needed fixing, and left our furnace in good working condition."

"They were efficient and courteous."

"Luis very efficient and answered all my questions and concerns thoroughly."

"Efficient and nice"

"tech was outstanding and helpful and courteous"

"He was responsive to my needs."

"Very professional attitude"

"Prompt service, knowledgeable"

"Juan is the very best! Extremely knowledgeable, trustworthyand professional."

"Came in a timely manner. The service man was very helpful"

"Plumber very knowledgeable"

"This a mixed review. Scheduling was done with a very friendly and helpful person. Our problem was waking up and noticing that the thermostat was displaying an error code - blower motor would not start. We received a call that there was a technician closer than the originally scheduled person. The thermostat error code had cleared itself. The scheduler encouraged us to have the technician come anyway to determine what had happened. The technician arrived and spent 20-30 minutes checking and reported that no cause could be found. Going back to his truck he said he would prepare the paperwork. When he returned he reported that there was no charge for the service call, but we would owe him $66 for "diagnostics." I questioned the charge and felt an error had been made since we thought we had the same coverage agreement we had had for several years. He said we were not covered for "diagnostics." Still objecting, he said if we refused to pay we would hear from his supervisor. We would like to hear if our plan does not cover what was done by the technician. The review is based on the lack of discovery of the cause of the failure and then the surprise of a $66 dollar charge."

"He did not the thermostat correctly, the time was not set correctly causing it to continually come on at the wrong time and left the on permanent hold. This directly affect the electric bill. He didnt seem knowledgeable about how to set it."

"Still do not know why the compressor froze."

"I always trusted your service people this Something was not right"

"Sergey knew plumbing, explained the problem and the fix, listened/answered my questions, fixed the problem quickly, and wore a mask."

"Clean and efficient"

"On time. Very courteous and explained everything that was being done."

"Adrian was on time and very respectful. He answered our questions ."

"Juan is an experienced tech who is polite, shows up on time and takes a personal interest in his work."

"It would've been nice if someone had called to say the plumber was running very late. We were scheduled for 8-10am, and he arrived just before 11am. I took off of work 2 hours before I needed to."

"Technician was very thorough. Once he finished with the job, he cleaned-up the area where he was working, provided a written inspection report, and made sure I had no further questions."

"They were on time, friendly, fast"

"Reliable, dependable, always on time...explains everything."

"He identified the problem and fixed it quickly."

"Discovered possible leak in condenser. Unit still under warranty. 03/20. Have not heard back about possible testing or contacting Lennox. Signed up for an additional year's service contract."

"The technician was very nice and informative. Polite and got the job done."

"Alex was great & very thorough!"

"She arrived as scheduled did a very thorough job"

"Five hours late"

"oscar and Jay were so courteous and worked hard and stayed long hours trying to help me get my gas able to be turned back on, i was without heat/hot water/stove for 8 days. they were amazing!!!!!!!"

"Very professional"

"Johnny was very great at his job!!!"

"Oscar is terrific! He identified the problem, clearly explained the problem to me, got the part, and our faucet is now working great. He has helped us before when our water heater went out. When he says something needs replaced, I trust his judgement. You're fortunate to have him on the Levy Team."

"Jared has been here several times and knows his way around, is very attentive, very professional, very knowledgeable and always a pleasure to be around."

"Provided adequate information as requested. Also repaired and serviced outdoor faucet and tankless water system. The appointment was only for water softener estimate."

"80"

"I am still worried that I may have to take some special action if my unit ices up again without it automatically clearing it for me."

"Polite and knowledgeable plumber (William) and HVAC tech (Jason) came out for leak problem. Both explained things so that I could understand."

"Daniel was very professional."

"Very professional"

"It took a while for us to get this to someone who was responsive. The weekend team told us they were sending someone on Saturday night. No one came for hours. We then rescheduled for the week, at a particular time. That time came and went, with no one arriving. When we spoke to the office about why, they told us that they had not actually put into your system a particular time, so didn't know that we'd been waiting for hours. Eventually, someone did come. Once he did, he was great, scheduled to come back with additional help the next day, did so timely, and accomplished what was hoped for promptly, respectfully, reasonably, and comprehensively. He was great. The back-room team? It was not."

"Matthew was very courteous, respectful, professional and efficient."

"CAME PROPTLY AND STAYED UNTIL FINISHED."

"Very friendly, on time and good work!"

"Shelby was very professional."

"Not sure they were as comfortable dealing with a gas fireplace as I would have expected from a company such as yours!"

"Prompt, courteous, knowledgeble, and professional service representative."

"Good information on how my appliance was working and how I could lower my electric bill."

"Tech was friendly and knew what he was doing."

"Very courteous and professional."

"Accomplished work quickly and quietly."

"The entire crew was very professional and Covid conscious. Joe Jones, Zack and Amar"

"Harold is awesome tech"

"timely, professional, and courteous"

"We've had a lot of issues with home repair companies. So far we have not had a better experience in the first 2 visits from your technicians. Everything has been well detailed, explained, priced up front with no sales tactics or BS that we've experienced in the past. Will continue not only to use your service but also shout to our friends and everyone we can."

"Very friendly"

"Daniel and Tyler explained exactly what needed to be done. They were informative, helpful and personable."

"Juan is efficient and knowledgeable"

"Joe was on time, did his work, informed me of the situation."