Levy & Son Service Experts Reviews

"They always explain what is needed to be done before starting on any task"

"Juan was great. Professional snd showed me pictures of my ac unit. Cleaned the very filthy filters etc."

"The service expert was fantastic! Having to wait 3 hours for the right water heater when he volunteered to the supervisor to go get it is baffling. It was inconvinient & unnecessary. Supervisor needs help"

"On time and your technician had experience."

"Alex was AWESOME! from start to finish. I've been having issues with my sink and toilet and this was a quick fix that I was trying to do on my own for quite sometime now. Alex answered all of my questions and explained everything in detail about my plumbing issues. "why this happened and what I can do if this happens again. I've already told my friends about Levy & Son you guys are the best!"

"Complete job communicated well took appropriate covid method when in the house Disappointed with Levy as a company who Cancelled 3 appointments and offered to put us inn by to July for routine maintenance"

"The plumber was very polite. He went over everything with me."

"Because the technician who arrived to provide the service maintenance addressed my huge concern about the cost of the service. He contacted his manager prior to providing the service. Original / prior communications to me when the service was set up under the maintenance agreement, DID NOT include charging me for a flush in addition to the service maintenance costs. I have been very upset with the poor communications with anyone from Levy & Sons since using the service for AC/Heat and Tankless support."

"Explained the problem he was fixing fully."

"Very friendly, concise with detail"

"On time, respectful, informative, friendly"

"Only thing, we were expecting the a/c filter to be available and changed by the technician. Now, we know that we have to procure the filter"

"They were very professional and respectful, mineful of my property. and the work is very good."

"Representative was very friendly, respectful and knowledgeable."

"Believe the markup for Freon was excessive. Felt that my trust in your company was misplaced"

"very polite and knowledgable and was not offended by me looking over his shoulder."

"Steve was very nice!"

"The technician was polite and on time. He could have been a bit more thorough. I had to ask him to open the unit to check for mold, mildew or any other possible problems. I thought opening the unit was a standard practice."

"Although the technician was polite and professional, he did not fix the problem. I called you to get someone to come out to fix it Saturday but was told that no one could come until Monday or maybe on Sunday. I told the scheduler that I would not be home on Sunday but someone tried to come while I was at church. I tried to call when I got the message but no answer so I texted him. Asked that if he could not come back around today to make sure that I was on Mondays schedule which is when I thought I was scheduled. He said call the office. Office told me that Monday was full; it would be Tuesday. I have already paid to have this fixed & I shouldn't have to wait 4 days for it to remedied. This is not my fault. I purchased a service plan but now I wonder if it was a wise decision."

"Care and attention to my ac drainage lines. Blew it out to my satisfaction and fixed the problem"

"Professional individual and efficient"

"Same day service, arrived promptly, had parts on hand, completed process well"

"Great, friendly and knowledgeable technician. But all that was needed was lighting the pilot. The price was way too high, for such minimal work. I was certainly ripped off on price. I would NOT recommend them as a result. Given the minimal work, it should have cost $75 at most! It was more than double that price."

"Very poor communication and follow through."

"Easy to schedule. The technician arrived in a timely manner, and went about his work. Friendly."

"Alan was a very nice young man and very professional."

"Knowledgeable employee"

"Both service calls were handled proficiently and professionally."

"Knew exactly what was wrong"

"Service was done promptly with no problems"

"Very nice young man. Excellent service!"

"The tech left the door off the upstairs unit and the AC would not work. When I finally checked it myself at 10 at night, I saw the switch not depressed, when I depressed it, the unit came on. I reinstalled the door myself."

"Called to let me know when to expect his arrival. Tech was on time and very professional."

"Techs were very professional. Said we would get the quote for the job. Never received it had to call them was given a amount in a email with not a breakdown. Sent another email asking for a breakdown of cost for the repairs. Have not received it"

"Temp was 85 when service came and 77 going down after he left."

"Great work and communication. The tech did a great job!"

"The technician Joe and Bernie the customer sales consultant did a great job in explaining issues and recommendations. Would definitely recommend."

"He was on time, polite, helpful with our issues, and most importantly did not try to unnecessarily find some thing that needed replaced or repaired, just to get us to pay for something. We are most appreciative of the honesty."

"Very efficient service; good explanations of all topics and recommendations"

"Great service. Customer service oriented team."

"Jason was excellent!"

"They were vey helpful with all questions"

"The service attendant was very patient and telling me what he was doing as he looked at the system."

"Habebe was quick courteous answered my questions."

"He was fantastic and did exactly what he told me he was going to do and when parts would be in. He also arrived a half hour early for second appointment"

"Alan performed a spring tune-up on my system in an efficient manner. He answered all my questions in a outstanding manner. In my opinion he is an asset for your company. He was honest and polite."

"I never know how to grade you guys on this stuff. When I look at the marks he put down for my system, he marked them all green when techs in the past have marked them yellow. Additionally, the time he spent on the inside unit was far less than what others have spent. I just dont know if he did everything he was supposed to or he was hurrying to get out the door to finish his day."

"The rep responded to the call and educated me on how to adjust the meter. He changed the filter thus servicing machine. L&S is good in sending a reminder that it is time for maintenance."

"I am disappointed that the electronic filler you installed years ago and you dont stock bulbs and filters for it. I am still waiting on them."

"No"

"Great service"

"Excellent service."

"Abebe did a great job"

"Quick and they called ahead of time. Friendly and explained any issues"

"Good work by tech."

"I called and that very day a tech was at my house. He diagnosed and fixed my AC unit."

"Service rep did a good job of communicating with me."

"Alejandra is excellent"

"The service call was excellent. Scheduling not so great. Made appt on 3/14 for 4/14. Didnt come that day for whatever reason. Had to wait 2 weeks for next appt 4/29. Think we should have been next in line, not wait 2 more weeks. I was told a dispatcher would call me. Never heard from anyone."

"this is directed at tech"

"excellent customer service"

"The effort was 100%. A piece of equ9ipmennt broke. The dig crew couldn't get close enough. Ended up drilling through in the house and, consepently we had a layer of dust everywhere. Took almost a week to finish. But they were personable, explained everything, cleaned up very well, and it all works."

"Austyn was very polite and courteous He exlained everything carefully and answered my questions."

"easy"

"Fair price"

"Technician diagnosed and corrected the AC issue very quickly and was very conscientious of our home and the equipment."

"On time, professional, nice"

"Customer service and approach"

"Left his hose at another clients. I dug out a second for use."

"Steve did an outstanding job. Very pleased."

"Tech informed me he would call the next day ( Friday) to inform me as to a date when a blower motor would be replaced ( second time within 1 month). NEVER CALLED BACK. This seems to be a repeat pattern since this has been on going from Oct. 29, 2021."

"He did not try to sell something"

"As always, DANIEL GARCIA did an OUTSTANDING job!!!!"

"na"

"Gray technician!"

"Great Technician"

"Been taking care of me for years and I rely on that."

"Professionalism"

"Operator who called to schedule my service appointment was very accommodating. Tech arrived within allotted timeframe and was personable and professional. I also appreciated that the tech wore a face mask."

"Great service"

"Joe was very prompt--he arrived at my door at 8:10am with an appointment time of 8-10! Perfect!!!"

"Austyn did a great job. Very thorough nd informative."

"Good service"

"Was professional n courteous n if I had questions , answered them with perscision ."

"PROFESSIONALSM OF TECHNICIAN"

"Courteous young man who explained everything regarding things that needed to be done as well as suggested options."

"99$ advertisement false for drain cleaning paid 424$ to clean washer drain and given a 7 day warranty way to high not enough warranty"

"He was friendly, knowledgable and thorough."

"Technicians have always been so friendly and helpful to me."

"Someone was going to email us an estimate but we have not yet heard back from anyone."

"They were thorough and professional - except I did ask they to hook up my hose (next to the A/C) as they were going to clean the A/C but they forgot which makes me wonder if they clean it with the hose - they left before I could check it."

"Good quick service. a little difficulty in maintaining the scheduled time of arrival."

"he was courtesy and did the job well"

"I was well inform of time of arrival explained how the service was going to work. Very throual through out the visit"

"Efficient, friendly, and knowledgeable technician"

"The technician identified the problem very shortly and got it fixed."

"Glen was very professional and explained why the water heater needed flushing. He was very thorough and wasnt here but about an hour"

"Dustin and his partner were extremely thorough, polite and helpful."

"Every person from the first contact throughout was a pleasure to deal with. Alex and his assistant were very thorough in explaining our options and worked with us to get the result we wanted. After the excavation work we couldnt even tell the yard had been disturbed. Wed had Alex out previously for a clog. If the rest of your personnel are up to his and his crews level, youve got, hands down, the best in the area."

"Dependable service and expert knowledge makes this company and their employees stand out."

"Dustin & Kevin are so professional and courteous. Dustin explains what he finds and explains what needs to be done and the cost!"

"very gracious and thorough"

"From the first meeting to the final truck pulled away every interaction with Levy & Son was on time and professional."

"Thank you"

"Alfredo is extremely knowledgeable, particularly about the "river" running through my garage. He arrived on time, was friendly and worked quickly. His helper, Gustavo, helped greatly with the job. They left the area clean and gave me the problematic pipe for referral to previous plumber and/or foundation personnel who dug in the same area of the problem under the pier/beam portion of my home."

"Fast and efficient"

"My problem was a slow drain. The only remedy offered by the technician was a power snake treatment for $250."

"He was very knowledgeable and courteous. He gave me great advice and took care of the maintenance on both units."

"I felt like he was trying to over sell me."

"Arrived ahead of time. Performed work timely and efficiently."

"Very good technician, hopefully great job."

"Am still waiting for service man to call back to fix project. Have re[prted t tp upper office/"

"The service yesterday (installing the new coil) was excellent."

"Patrick was very thorough, courteous, and efficient"

"Brad , the technician is an asset to your copany."

"I think they were honest about the condition of our units."

"Prompt, courteous answered all questions effectively"

"Tech was excellent. I had one of your guys out in January and he wrote up an order to have some follow up work to be done. The Tech that came this last time said the repairs did not need to be done and Levys previous Tech was in error. I hope he show you the write up on work that did not need to be done."

"Did not come at specified time between 10 am and noon. Arrived at 4:30 pm."

"Great customer service."

"kept coming till repaired!"

"The plumber provided exceptional service and was very professional. He went above and beyond to help."

"Brad was our technician, a couple of times now at least. He is professional, courteous, expert, and explained each topic for each of our systems. He was excellent."

"On time. Respectful. Knowledgeable."

"Tech arrived within time slot and was very thorough"

"The hot water is now COLD!!! Friday morning it was warm, but Saturday it was COLD. I was nsot home Saturday afternoon or Sunday, so my intentions were to call in on Monday."

"Service was great"

"Unacceptable and incorrect information regarding air conditioning unit and coil. System has 10 year warranty, tech and invoice said 5 yr. I have all my original documents when this system was purchased 7 yrs. ago. Verified system is registered and under warranty. Not hearing back from management on how this situation will be resolved.Have had twice a year checkups with this company, since purchasing system. Unacceptable to not tell the truth on warranty to customer and give a $5000 plus estimate to repair system."

"Even though I am given a window of 2 hours for technician to arrive, Levy calls to let me know technician is on the way. If I do not answer or reply to this phone call within a prescribed time, then technician goes to their next call. Too me, this is a win/win for everyone."

"Our a.c. was out night..service guy is professional..but SOMEONE at levy could have helped him..we had no a.c. that night"

"Brent did an excellent job. He kept us informed during the service time and was very professional. We appreciated his excellent communication and professionalism. Even though Brent came later than expected, we know this was not his fault as a job prior to ours too more time. He kept us apprised of this which we appreciated."

"Timely, quickly accomplished, clean and courteous"

"They solve my problems fast and know what I need. Appreciate their excellent services!"

"Brad has always provided professional and courteous service. I ask for him by name when making appointments, and am comfortable dealing with the same service tech."

"Outstanding professional, explained his findings with our equipment. Always is friendly."

"Friendly, professional"

"He was good at his job."

"The HVAC consultant, Daniel, was polite, efficient, helpful and thorough. Unfortunately the equipment is getting older, which contributed to a less positive technical evaluation."

"Your gentleman that was here very efficient and knowledgeable. He did his job explained every phase of his job cleaned up and left. Very nice young gentleman."

"Juan has been doing my servicing for about 5 years now and he is wonderful, He tells me about special offers and up coming things that I am happy to know."

"Exceeded my expectation"

"Would make like to have Steve as our repeat technician. Very courteous and well informed."

"Service agent was very thorough"

"This unit was installed on 1/27/22. Today (4/12/22) makes the 6th time that I've had a Levy & Son technician come to evaluate. On 4/6/22, the same technician that came today evaluated the unit complete with video on the unit leaking. He checked the pressure on the compressor which was normal. Did not take the cover off the unit and shined a flashlight and theorized that the unit probably had been turned down too low which caused the coils to freeze. Now, 6 days later, the unit has started to profusely leak (gallons) of water on my hardwood floors which are now warped. Today, when the unit was more thoroughly evaluated, it is believed that the drainage system is obstructed causing the unit leak from the front. Had the unit been evaluated on the first visit, this would not have happened."

"My husband and I didn't like the sales pitch. We were uncomfortable with it all. They were just recommending, but just a little push for us."

"Quick and efficient. They showed me the condition and provided recommendations."

"Anthony and crew did great job."

"Didnt have any trouble booking GSM appointment. Technician arrived on time and was professional and helpful."

"The guys are always professional and knowledgeable."

"Very thorough check of my systems. Clear reporting of what was found. They called the plumber for me."

"finally you send me a good technician, which represent Levy &Son in the way I have been expected to have for service,"

"A blows motor on a Rheem system was replaced and after 3 visits it still makes a high pitched whining noise.NOT ACCEPTIBLE"

"Jason did not provide the usual paper "report card" on my A/C system because they were out of forms. I like to have these check lists for my records."

"Chris is great"

"Brad was very professional and thorough"

"Oscar always does a great job and I trust him"

"Timely and knowledgeable"

"Very eficiant. Bernie and Andru were very professionall at there jobs."

"He was very good at tracking down the problem & fixing it!"

"Nice tech"

"Abeb was very nice"

"On time arrival and clean."

"Very professional work by Anthony and the crew."

"I simply wanted yall to make sure my HVAC was ready for summer, and to change my filter. Thats exactly what happened."

"I have emailed the company twice now with no reply. The job is still not done I believe. I think a permit has to be done, nothing has been setup as of yet. I also believed I was over charged for the work I received. I asked for them to look at it and when the tech was showing my husband what was wrong, he was removing pieces of the water heater that didnt look like it could be put back. The wiring was bad he couldnt put together and suggested a new one. Which was fine. He quoted $2400 then I told him we were military. After everything was done he came back with a receipt telling me the price he quoted me was with military. But he told him after the fact. After researching the going price for a water heater is $1500-$2000. Not sure why mine was $2400 with a discount. Because the tech was removing things that look like it couldnt be put back I felt it needed to be replace that second. I will be putting this review on google about the over payment, my fault for not shopping around but I didnt like he was removing things."

"I was very satisfied with the on-site technician - Leo I think - and his assistant. They did a good job clearing everything out. However, for price I was expecting about the $99 we paid last time. When I was on the phone with your scheduler on Sunday morning, she convinced me to sign up for your membership program by telling me that the first visit would be completely free if I signed up. I signed up online, and then was a little bit taken aback to see the $250 bill. Service was A++ though!!!"

"Jason is personable and very knowledgeable."

"Brian was very efficient. The issues I had he was able to explain to me why it was needed."

"Prompt, nice, thorough"

"Jacob and Emery were wonderful anbaaaadors for the levy brand of service. They were polite, knowledgeable and helpful."

"Nice. Helpful. Answered questions."

"Friendly, thorough and patient. No pushy sales man vibe just informative and helpful."

"Glenn was so nice and helped me quickly solve my problem. I hope he comes again when I have plumbing issues."

"didn't do much to charge for what he did"

"Liked the tech's approach to the service and recommendations."

"they got it done"

"Was very professional"

"Because Tyler was very responsive and I was very satisfied. Great crew."

"Technician was on-time; Explained in detail everything that was done or needed to be done; Left no mess."

"Took 3 tries to get work done. Then technician arrived without a ladder. Technician more interested in selling new air conditioners than servicing."

"I don't need new toilet seats. He told me I did. Why do we not have the tools readily available to fix a simple aerator clog? Seems like this was a ploy to just charge me more labor."

"You fix the long standing issue with the filter."

"on time and finished on time"

"Excellent Feedback"

"Saturday evening service after our A/C stopped working. Tech was knowledgable and professional. Arranged for meeting on Sunday to discuss new unit. THANK YOU!"

"Service was ok. I was just getting a price for a new HVAC system. Your price is a bit more than $5k higher than competitors. Also, the person who came did not know about duct work. She said that if I needed to talk about airflow, returns, etc. Then I needed your expert out. I don't know why you didn't send him to start with. A#1Air sent the "comfort specialist" on the first trip, so I didn't need to make a second appointment. I don't know what the purpose of the first person you sent was. A#1Air was more expensive than Frymire, but they seem like a better group and agreed to match the price. You all were not in the conversation really."

"appointment was on time and went smoothly."

"Tech showed up during the appointment time scheduled. He was very professional."

"Answered questions, courteous, and completed the spring tune-up. On time."

"On time. Friendly Technician. Very thorough."

"Efficient and friendly"

"Great service, on time, did the job perfectly"

"On time and courteous."

"Tech was on time, very friendly and did the work in a timely manner."

"Was contacted that plumber would be arriving later than original appointment window and again when he was on his way. Prompt determination and resolution of the problem. Pleasant, courteous, and efficient service."

"The technician was efficient"

"I was not satisfied with the price of the parts that have been installed in my AC units - it was too high"

"Jason was very friendly. He asked us if we had any questions which he answered thoroughly. Very responsive."

"Call was quick and I was never asked for the key to unlock power box on outside unit. When I realized that I wondered how through check was."

"They made it simple and easy for me and communicating"

"Jason took the time to explain each item on our report and was most patient."

"easy to schedule, on time, no mess"

"The technician was knowledgeable and informative."

"He did a good job."

"Great service as always"

"Very professional and knowledgeable tech. Very thorough checkup."

"Initial phone contact person and technician who did the work were both outstanding in every respect, both deserve comendations"

"On time - took care of business- did all the right things - pleasant and knowledgeable!!"

"The water took about 7 minutes to heat up. .they should have said first time using after this might take time. I thought they had messed it up."

"Brian did not seal new pvc and it leaked. Oscar came after waiting 6 hours and fixed it correctly"

"Timely response and fixed issue"

"Each of the men listened to any concerns I had. They went about their work in a timely and professional manner. They shared results of their findings in photos and conversation. They were detailed in their responses."

"Juan is very knowledgable and helpful. Explains well."

"On time, efficient"

"Abebe was very thorough and professional."

"Very friendly, punctual, explained everything! The only thing I didnt like was the Price for the new Filter, normally I buy them, forgot and had to pay 4 times?!"

"Did a comprehensive check to my systems and identified areas of concern."

"Excellent service. Answered all my questions."

"The 2 young men who came to my house and replaced my toilet were very helpful, polite and nice. I always use Levy and Son for my plumbing needs and problems. Thank you for always being prompt and efficient!"

"Service technician was terrific"

"Excellent customer service and knowledgeable techs"

"Great staff and on time."

"Bryan has been to my home before. He is knowledgeable and efficient. Please send him again -- when I need services."

"I have had a slow leak since the upstairs unit was installed. They did a repair shortly after installation that didnt completely fix the issue."

"Jared does the best job. I always request him for my service and maintenance."

"The service technician we was courteous, informative & professional."

"Jared provided excellent service."

"Fast service. Well informed employees"

"I felt the charges were excessive for what I had done."

"All the Levy team were awesome! Polite, efficient knowledgeable and helpful."

"The technicians provided great customer service and answered all of our quest."

"Did good job"

"Knew their stuff and were very helpful with multiple suggestions keeping cost and efficiency in mind."

"Technician worked very hard to fix the problem"

"The technician came to my house quickly so that was great but, the fox was something you could have told me over the phone and the tech then double charged my credit card. That could be easily corrected by posting a credit but I was told the policy is to issue a manual check which will take a couple of weeks. So the net is great onsite service but overall, not a great service experience."

"Detected problem quickly."

"The technician was Alan and he was Very professional, polite, respectful and informative."

"The two plumbers, Tyler and Cameron, were EXCELLENT!. They explained what they were going to do and how they would go about fixing my problem. They cleaned-up the area before they left. Just a great overall experience. I would highly recommend both plumbers."

"They answered quickly"