Levy & Son Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 3,601 Reviews
ronald K.
dallas, texas
"THEY did great, but it is hard for me to give anyone an perfect 10 since there is always a possibility of improvement."
albert S.
lewisville, texas
"Very professional and knowledgeable"
allan N.
dallas, texas
"He gave me all the info. I needed."
leonard M.
irving, texas
"Although Terry could not check the outside units he seemed thorough on the inside. He was courteous and friendly."
mark H.
richardson, texas
don F.
wylie, texas
ellen B.
dallas, texas
"Technicians arrived on time, were efficient and thoroughly answered questions. Provided photo of pinched duct work and recommended a solution."
kathleen C.
dallas, texas
"Thought I had a wax ring leak in guest bath. Jacob indicated the plumbing needed to be completely repiped for 2 bathrooms and the kitchen. My insurance company sent Code Blue and American Leak detection to investigate and there was no issue with my plumbing and no leak even under pressure. Jacob quoted me $12.5K for work which did not need to be done. This is unacceptable behavior and has changed my opinion of Levy & Son. The Levys would be ashamed of this behavior."
mr meder M.
mckinney, texas
tim P.
dallas, texas
"Joe Muniz very reliable and honest Bernie great guy to."
stephen C.
university park, texas
"The technician told me the CO levels were off the charts. Said I should stop using the furnace immediately. Turns out the furnace is old (which I knew), should be replaced at some point - but there was zero CO in the home. No emergency. Over the last few years, I have seen Levy devolve into a marketing company. Not the same company I have been doing business with for over 30 years."
brenda R.
plano, texas
"Sergei, was extremely knowledgeable and very professional."
darren P.
richardson, texas
mr benson B.
richardson, texas
"Timely, quick, got the job done. Explained well what was going on and what was done."
sharon B.
garland, texas
"Knowledgeable and helpful"
darren B.
allen, texas
"On time, fast, and friendly!"
gary C.
dallas, texas
pamela A.
dallas, texas
"We thought we paid $23,000 for a H/AC system. According to this service man we didnt."
cherry M.
university park, texas
"Dustin was knowledgable, thorough and very efficient with time. When he left, all was working well again."
carly B.
dallas, texas
"Very efficient and helpful"
doug P.
lewisville, texas
paulette F.
plano, texas
"Very friendly and immediately found the problem."
steve C.
garland, texas
"Very professional. Showed me everything I needed to know. Spent time explaining exactly where our clog was, what was clogging the sewer, pinpointed The exact location, And discussed the options."
richard L.
dallas, texas
"Very prompt. Identified the problem immediately and was finished fixing it within 20 minutes."
lisa santos S.
wylie, texas
"Terry is extremely knowledgeable and was patient in answering all of our questions."
ken B.
frisco, texas
larry M.
dallas, texas
bo B.
wylie, texas
"brad was on time and he started working when he got there and he answered my questions."
chris K.
carrollton, texas
"Efficient and answered my questions"
betty Y.
irving, texas
patricia R.
dallas, texas
"Dan knows what hes doing. Hes also conscientious and thorough. And hes a nice guy."
jean M.
highland park, texas
fred G.
dallas, texas
sarah & tom harris H.
dallas, texas
"Tim did an awesome job"
duane R.
plano, texas
margaret S.
carrollton, texas
"The technician fixed one problem and pointed out another problem that needs to be fixed."
kim S.
forney, texas
bob S.
dallas, texas
"Jim is an outstanding sales rep and did all he could to meet our needs and expectations. He deserves a "10" rating. Reason doe "8" is based on our disappointment that we were not able to receive an additional 2-4% reduced final price on furnace/AC unit."
megan K.
frisco, texas
michelle H.
coppell, texas
"The workers came in and efficiently installed our system. they cleaned up after themselves as well."
mark B.
plano, texas
"Fast & efficient. Polite"
gary S.
frisco, texas
"Terry is an Aprilaire expert and was very thorough. I have been disappointed by your last two techs and Terry was a nice upgrade."
john L.
plano, texas
"Friendly, fast good service. Explained options"
julia B.
dallas, texas
"He came on Dec 24th. to fix our sink and stayed until it was done. Even though his sweet kids kept calling him to come home to celebrate Christmas Eve. He was very thorough. He came back on the 26th to finish the job with a new part. He was very personable and very professional."
lance L.
plano, texas
"Tim was great! Just think your pricing is out of line, but desperation meant we had no choice! Thus the rating of 8"
juanita D.
plano, texas
"I did not find value in this service at all. If I could take off the plumbing portion and get a discount, that would be great. There was not much to this inspection and the write up (no fault of Brent) was to tell my that Service Experts would charge exorbitant amounts for a outdoor faucet and a water heater."
kelli D.
dallas, texas
"The appointment took an excessive amount of time. It was obvious to me that the technician was spending excess time trying to find a reason to sell me something by finding a problem in my system. He also did not wear foot covering and left a lot of excess insulation from the attic on the floors of my home."
mr gallegos G.
dallas, texas
"Tech explained everything so I can understand it"
linda C.
plano, texas
"On-time and efficient"
heidi R.
plano, texas
"efficient and timely"
stephanie D.
dallas, texas
"Was not an alarmist, took care of the issue and when it seemed like we were going to have to wait 24 hours to even start to get a new hot water heater, he moved spots around and made us a priority. Great service!"
dorothy P.
dallas, texas
"Knowledgable and thorough."
jerry V.
dallas, texas
"Great as always"
paul O.
grand praire, texas
"Because it took them forever to get back to me I'm taking forever to come down here and what time they didn't even show up and to make things worse that finally told me they couldn't do the work all that was within a 3 week."
donald K.
dallas, texas
russ W.
dallas, texas
matt A.
dallas, texas
"Mark did a great job."
marvin G.
richardson, texas
nancy kelly K.
addison, texas
joe G.
balch springs, texas
billy H.
mesquite, texas
"..."
buzz B.
irving, texas
philip R.
plano, texas
"Terry was excellent. Got in and out and left the house clean."
phyllis W.
dallas, texas
"Brad was very pleasant, Efficient & professional...and, happily...early!"
jeff S.
plano, texas
"Steve took his time, took pictures and videos, explained thoroughly what he found and recommended."
wolfgang R.
dallas, texas
anne T.
dallas, texas
"THEY WERE PROMPT, FOUND THE PROBLEM AND DID NOT ADVISE ME TO HAVE THEM DO THE REPAIR. (IT NEEDED A SPRINKLER COMPANY TO DO THE JOB) THEY WERE VERY HONEST.. THANK YOU."
john P.
carrollton, texas
"Jarred was prompt, efficient and explained future needs in detail. No wasted time."
mr reconnu R.
sachse, texas
"Very satisfied with service."
ellen S.
dallas, texas
"We were happy to have Mark Jones for the semi annual tune up then Patrick for the plumbing question. Mark jones has done our check up many times until Wanda wouldnt let us have him for a while what a nice surprise to see him again. He is very smart and trustworthy! Patrick is working on what we need for the water heaters. Also the one I trust on the plumbing side."
mr hasler H.
dallas, texas
"Prompt and quick."
scott W.
dallas, texas
"called ahead of time, arrived on-time, was neat and tidy, competent, efficient."
larry R.
dallas, texas
"Very polite and professional"
ed D.
dallas, texas
jack S.
dallas, texas
"did not tell me that replacement is same size or equvilant to old unit."
joe S.
dallas, texas
"Arrived on time and finished by discussing his report."
dominick C.
dallas, texas
larry O.
sachse, texas
"Very courteous and skilled. Very customer service oriented! Joe is welcome back anytime!"
mazin A.
frisco, texas
harry D.
mckinney, texas
"Friendly and efficient but could have spent a couple of minutes discussing his comments on the review form."
ed H.
plano, texas
jodee F.
rockwall, texas
"Brad is always nice, polite, helpful & answers all of my questions. When we got out new unit Anthony & Fabian were so nice & went over & above to help us thru the process."
mr gallegos G.
dallas, texas
"Jared arrived promptly & explained everything In detail"
polo R.
dallas, texas
"They were good"
laurence S.
dallas, texas
william N.
plano, texas
"On time and knowledgeable"
robert Q.
dallas, texas
ladean M.
coppell, texas
lance M.
dallas, texas
billy H.
mesquite, texas
"..."
glynn B.
plano, texas
"Technician arrived on time, was courteous and efficient. Explained findings and recommendations clearly."
james O.
dallas, texas
"The leak was fixed in an expeditious manner."
paul S.
dallas, texas
"was on time, courteous and finished the job in a very short amount of time"
tito B.
carrollton, texas
"The technician (Bud) is very professional, neat and clean."
mike H.
plano, texas
"Because Jared did an excellent job replacing our faulty blower motor."
mr mager M.
dallas, texas
"Everything is always perfect when I get the same technician"
mr O.
plano, texas
"After a heating tune-up, I was told that I had a leaky evaporator coil. When asked to confirm that with pressure readings, the tech said he could not do that. Calling for a leaky coil during a heating tune-up seems very suspicious. I called your office asking to speak to the Service Manager about sending a technician out to confirm. Note - I put on the A/C before the front hit yesterday and room temperature dropped 3 degrees within a few minutes. I was told the Service Manager would call me back. No one has called. Unless I hear back, I intend to bring this to the attention of the corporate offices - I know several of the VPs having worked at SEI in the past."
nancy B.
murphy, texas
"Service was prompt and quick - but I was told once again the sky is falling and that I needed to replace a working heating system for $8,500."
denise H.
addison, texas
"Mark was very thorough and found a gas leak in my attic"
timothy W.
dallas, texas
"Over 2 hours late for the appointment."
pearl T.
dallas, texas
"I had three services from your company lately, and they were satisfied to me , except last service for my heater. Technician, Jwan (?)sold the program to me and it was only on a scrape paper without any formal document. I have tried last few days to ask your company to provide this program information. However, It seems no one can help me. Can anyone let me know how can I obtain this information?"
jordan R.
murphy, texas
"Prompt, courteous"
sarah K.
plano, texas
linda C.
dallas, texas
"technician on time, friendly, professional and likes dogs!!"
thomas D.
plano, texas
"Always seems to be at the end of the 2-hour window"
ernest M.
dallas, texas
mr walker W.
mckinney, texas
"I told the rep I initially spoke to, the age of my water heater and the issue. The tech got to my hose and said that my water heather is too old to repair and parts are not east to get. He said all he is able to do is replace the unit. He could have told me that over the phone without wasting my time and money. Additionally, parts were very easy to find. I watched 2 YouTube videos, got my part at Ferguson and fixed it myself."
kevin A.
dallas, texas
ms. gill G.
dallas, texas
"Very efficient. We really appreciate that especially because unit is in master bedroom."
assembly inc I.
richardson, texas
"The only thing that was strange is that nobody called to set an appointment. The tech came by on 12/3/19, but we had to go to a meeting, He returned the next morning to take care of it."
john S.
garland, texas
"Appt was between 10 & 12 with a call 30 minutes prior to arrival. So I could get there from work. Door bell rung at 9:45 with Tech and sales associate ready to work. No call fortunately I was home sick for the day."
durward R.
richardson, texas
"The Tech was prompt, well prepared, pesonable, thorough, and courteous. I apologize for not recallng his name."
connie M.
addison, texas
"Both technicians are fantastic!"
terry J.
coppell, texas
"Polite and professional"
john W.
irving, texas
james stull S.
dallas, texas
"Always excellent service that went smoothly."
david S.
dallas, texas
sally S.
dallas, texas
"very through and professional"
sylvia F.
dallas, texas
"Technicians are almost always awesome"
paul E.
carrollton, texas
"Service was done quickly, accurately, and professional."
mr. york Y.
dallas, texas
"I liked the fact that the technician had been to our home before; therefore he was familiar with the systems."
william C.
denton, texas
"very professional through and pleasant to work with"
jackie M.
melissa, texas
"Technician was very respectful and easy to work with. Two things led to my rating. The technician arrived an hour later than our scheduled 8-10 a.m. time frame. After obtaining a second opinion, the diagnosis was that yes, the blower fan was in fact bad but the circuit board was not. All and all, a good experience with your company. Thank you for your help!"
susan A.
dallas, texas
"Leon was very polite. However, he really scared us when he did not answer us when we were in the attic calling his name. He was sitting on the attic floor and his back was to me and I heard heavy breathing; I wondered if he had passed out or fallen asleep! It was just very strange. Also, I had to go outside for something and saw that he parked the truck in the street but not close to the curb at all. It was just an unsettling experience."
pat M.
carrollton, texas
"great work!"
patrick M.
allen, texas
"Technician did a great job and explained everything."
susana C.
niagara falls, ontario
"Very helpful and has a lot of knowledge it what he does"
jon S.
richardson, texas
carl D.
plano, texas
"Brad was courteous and efficient."
joe D.
the colony, texas
"I would have rated a 10 however we suspect the technician broke the lid on one of our storage containers while working in the attic. It was fine a few days earlier."
steve S.
dallas, texas
"Early for appointment window and thorough in assessment."
kathy D.
mesquite, texas
"They were to come the day I called but it got late so they were to come next day between 10am and 12 noon with a verification call by 9.30am both did not happen. Arrived at 2.30. First said the work was guaranteed for 30 days then they ran the camera on their own and when they discovered my sweet line had tree roots they would not guarantee it. I was not told until after the fact they run the camera so guess that's what they do so they won't have to guarantee it. Very disappointing since we pain 295.00!!"
allan Y.
frisco, texas
"Terry did exceptional job letting me know state of the systems. He also noted roof air vent loose which needed attention. Also took pic of upstairs thermostat which I needed!"
gabriele C.
plano, texas
"Punktuell and very polite and explained everything!"
bonnie H.
dallas, texas
"Brad worked on a very difficult problem that the previous technician could NOT solve. Brad worked until after dark to solve my problem."
stephen W.
dallas, texas
karen R.
carrollton, texas
"Dave was very professional and experienced in the installation of the toilet. My only complaint is the price that was charged for the installation of a shut off valve."
aj M.
dallas, texas
"He was on time, courteous, did his job right I presume."
dennis N.
dallas, texas
"Juan is the perfect Technician ! Levy is very lucky to have Juan, as he is extremely knowledgeable and Customer Friendly. Dennis Nauman"
susan H.
dallas, texas
"Scheduled for 11/18. On 11/16 recvd call that technician was sick and couldnt make 11/18 appt. Called on 11/16 to reschedule but operator couldn't find my acct after searching for 15 minutes. I called on 11/18 to reschedule and was given 11/22 from 12-2. Never came. Called and was told was not on schedule. After much complaining was given 11/25 from 10-12. Technician arrived at 12:30 Using service since 2008. Also bought HVAC from you 2013. Not happy with your scheduling."
linda M.
frisco, texas
"Jared our technician has been to our home in the past and us a pleasure to work with"
george L.
allen, texas
"He did a great job and explained everything to me that needed to be done."
rankin C.
plano, texas
mike K.
richardson, texas
"The installation was good and response time to the situation was fantastic however the ball was dropped sending out the electrician to complete the work and providing the necessary paperwork for the city inspector"
betsy K.
dallas, texas
marjorie S.
dallas, texas
"The technicians were very polite, fixed a minor drain problem at no additional charge, stayed at the job until they got the part and fixed the problem."
masini R.
plano, texas
"Overall, the technicians were very good. Very personable and knowledgeable."
nate D.
dallas, texas
"inconsistent from one tech to the next on what needs to be done"
victor K.
dallas, texas
"right on time and quickly done."
randy D.
dallas, texas
"timely, efficient service call"
margie G.
addison, texas
john lauder L.
richardson, texas
"Always a good job"
mr d travis T.
seagoville, texas
"He was very good"
chris E.
coppell, texas
"Unfortunately, nothing about this call was successful for your company. The dispatch either was not being truthful or tried to cover-up the tardiness of the service call. The tech who arrived at the property never left a message regarding the service."
mr. powell P.
murphy, texas
"Had to make a special trip to Lowe's to get air filters, would have appreciated advanced notice"
ron S.
plano, texas
"Professional, personable and thorough."
freeman H.
glen heights, texas
carol W.
mckinney, texas
josh M.
dallas, texas
"Professional and on time"
ja H.
sachse, texas
helaine T.
dallas, texas
subbarao D.
frisco, texas
"the technician was not thorough. never checked the thermostats for error codes. also kept trying to up sell me and charged me for filters that i was not supposed to be charged for as they were a part of my service plan."
sylvain Q.
plano, texas
jon C.
plano, texas
"Very friendly and efficient..."
larry C.
mckinney, texas
elaine N.
dallas, texas
"Technician came promptly, worked efficiently and was professional."
mrs weirich W.
dallas, texas
"Still waiting for the auto be fully fixed."
richard R.
carrollton, texas
"They didn't have my MERV16 filter. I need to get one, immediately, for free. I wasted several hours and didn't get the filter replaced. I even called ahead and made sure they would have my filter, but they still didn't have it on the truck."
ron C.
wylie, texas
"Jamel, I think his name was, was very informative and answered all my many questions."
ms ann stahel S.
plano, texas
"Steve reported any findings on each unit and suggestions for remedies and their costs."
dino G.
frisco, texas
sharon A.
dallas, texas
"Professional and caring about my situation. Had every confidence in their work."
robert Y.
dallas, texas
collin pulmonary P.
plano, texas
"FAILED APPT THE FIRST TIME - WE HAD TO CALL TO RESCHEDULE A LATER DATE"
dick R.
dallas, texas
"My appointment was set for five days from the day I called."
mickey K.
dallas, texas
mary M.
irving, texas
"While the actual service was good, there were issues with the scheduling. We scheduled an appt 10 days in advance only to have it cancelled the night before because of a meeting of the technicians. We had to wait another 10 days for the next appointment and we were asked to reschedule that because you were so busy fixing broken heaters. We declined and asked that we still receive service as scheduled. Our window was from 8 - 10. Jared arrived at 11 - an hour late and no one called to tell us he would be late. We had another appointment at 11:45 so we asked him to hurry. I know you're busy but so are we and we expect appointments to be honored."
jeff S.
carrollton, texas
"David did an excellent job diagnosing the faucet plumbing problem, was very careful and neat in his installation of the new faucet and cleaned up completely after the installation. He was pretty fast too!"
candace B.
plano, texas
mr hollers H.
plano, texas
"outstanding work"
kevin B.
dallas, texas
william C.
denton, texas
"Orig appt was 4 pm. Tech did not arrive until next day. High vol of calls"
marjorie M.
lavon, texas
joe B.
dallas, texas
"Simple: they did what they said they were going to do, within the timeframe stated,."
gary J.
frisco, texas
"Richard was polite and friendly."
pablo S.
dallas, texas
rubin B.
farmers branch, texas
james B.
dallas, texas
lucile F.
highland park, texas
"Device technician was prompt, courteous, efficient and clean."
william W.
dallas, texas
dan H.
dallas, texas
"Your techs were very helpful with any questions and did great job"
ryan B.
dallas, texas
"Told me nothing about the service he did. Charged me double after the fact because I had 2 systems. Not friendly at all and spend a total of 30 min checking my heating. Half of which was spent sitting on my stairs doing paper work"
dudley R.
cedar hill, texas
"He was excellent"
mr slipko S.
plano, texas
"Satisfied"
anthony P.
wylie, texas
"He found the problem quickly and was able to fix it quickly on the coldest night of the year!"
mr stopani S.
garland, texas
mechell C.
plano, texas
rao K.
dallas, texas
"On time arrival ,excellent service"
mr ferraro F.
dallas, texas
"Excellent service as always. Technician prompt courteous and explained everything in detail."
john M.
plano, texas
"knowledge"
karen C.
garland, texas
"It was necessary to reschedule the original appt. as the technician was 45 min. past the latest time scheduled and I could not wait any longer.. The second appt. was between 12 and 2 and by 2:00 I had not heard from anyone. I called and talked with a supervisor and a tech. came out in the next 30 min. He was polite and efficient, but I did notice he did not spend as much time checking the heating unit as previous techs had done. Not sure that is relevant. He did mention some rust on the gas burners and heat exchanger which I assume led to a 'fair' rating on four items under Gas Furnace. He indicated it was nothing to be concerned about and should be watched. We have had a contract with Service Experts for at least 15+ years and have had good response and experience. This last time has been the most disappointing experience."
janet G.
frisco, texas
"On time, courteous and did good job"
carl G.
dallas, texas
"Efficient, courtesy, competent."
katy K.
dallas, texas
charles S.
dallas, texas
joe mondragon M.
richardson, texas
"Called to say when he was coming and arrived at exactly that time. Courteous, friendly, explained what needed to be done now and in the future, and took the old filter with him. Great service!"
mr gatton G.
wylie, texas
david E.
rockwall, texas
"service was on time and Brad was very efficient and nice."
ferman G.
plano, texas
steve E.
flower mound, texas
"Service was good"
leonard S.
plano, texas
"Excellent service"
tony J.
allen, texas
edwin C.
mckinney, texas
"Jered the tec. was very polite."
trisha M.
lewisville, texas
"Technician was very thorough. Very friendly."
bob O.
dallas, texas
sandra R.
richardson, texas
"Jared was just perfect"
barbara B.
grapevine, texas
"Very knowledgeable"
linda M.
dallas, texas
"Kept cancelling my appt"
steve W.
dallas, texas
"I think the technician was barely competent. He could not answer basic questions about my thermostat. He did not know the correct UV bulb. He did not check or change my filters. I did not get a status report for my unit at the end. I am very unhappy with this so-called service. He also tracked insulation from the attic throughout my house so I had to clean up after him. I think it is time to look for a different company."
linda S.
highland park, texas
jeanette W.
dallas, texas
doris S.
frisco, texas
"Very polite and explained everything very well"
joan B.
plano, texas
bob F.
plano, texas
mr hobbs H.
plano, texas
betsy K.
dallas, texas
mrs osborn O.
dallas, texas
"Levy & Son was very professional and knowledgeable. Better than any other company Ive dealt with."
susie K.
dallas, texas
"prompt. Clean. Cleaned up after. pleasant"
philip E.
dallas, texas
"The HVAC technician explained what was needed and the next steps very well. He was efficient and timely. This survey is only for the HVAC work and not the plumbing, that was done at the same time."
harold E.
desoto, texas
"Our technician was courteous, answered all my concerns and offered advice to keep our system running smoothly."
mike S.
dallas, texas
"I always receive good and courteous service."
mr crowley C.
richardson, texas
joyce A.
sachse, texas
"The tech was very informative and thorough, and solved the problem"
leon M.
garland, texas
"Tech didnt do the tuneup correctly."
barbara B.
garland, texas
roswitha W.
dallas, texas
"This Technician finally solved the issue. I was without heat for 2 weeks because the previous one said it was the circuit breaker that was bad and that I had to call an electrician to install a new one. I did that, but the new circuit breaker did the same thing and kept flipping off. To make a long story short it was something ref. the heat strips and the one that came out yesterday figured it out right away. So now the header is working fine."
natalie P.
dallas, texas
helen D.
frisco, texas
"Tech was helpful, friendly and efficient"
lowell H.
plano, texas
"ON TIME, PROFESSIONAL, PERFORMED THE SERVICE, OFFERED SUGGESTIONS FOR THE FUTURE."
janet H.
garland, texas
"Fast efficient service and pleasant attitude."
bruce F.
plano, texas
"The technicians were on time, fast, and did their work well! Our AC and heat has been perfect! They were friendly too, which is always nice!"
barbara B.
garland, texas
"Leon was very good at explaining why he did what he did, but in the inspection process he had to mess with what the installation guys had done. You need to fix it so installation doesn't interfere with inspection!"
glynn B.
plano, texas
"Problem was resolved on first visit. Technician showed up on time."
mr self S.
plano, texas
linda H.
addison, texas
michael S.
irving, texas
"I've been a customer of Service Experts for years. On this visit, which was for a fall furnace checkup, Steven called me in advance to let me know how soon he would be at my home. He was very polite, professional, and friendly. He conducted the checkup as expected and offered recommendations. He listened to a concern I had and followed through with a change. This service appointment with Steven was one of the best Ive had from Service Experts!"
joshua B.
plano, texas
"Excellent service .skilled and well trained techs"
charlotte K.
carrollton, texas
"He everything on his list and in a timely manner. He answered all my concerns and I was satisfied with the answers.Thank for the great service."
bart W.
mckinney, texas
"Timely (and good service)."
michael A.
addison, texas
robert M.
dallas, texas
"He was very curtious and professional."
leslie S.
garland, texas
"Bernie was very helpful and efficient."
deborah S.
plano, texas
"tech was awesome- CS scheduling was not"
joyce W.
allen, texas
"The labor cost was very excessive for the time taken to install two items"
mr. kaellner K.
dallas, texas
"Very knowledgeable and willing to share his knowledge."
mark P.
mckinney, texas
"Professional, pleasant, courteous, knowledgeable"
richard P.
dallas, texas
"I AM STILL WAITING 5 DAYS FOR SUPERVISOR STEVE TO RESPOND TO LEVY FAILURE TO PROVIDE CONTACTED SERVICES THE TECH BROKE SERVERAL AC PARTS AND NEVER TOLD ME HE WAS 5 HOURS LATE HE ADMITTED HE COULDNT FIX IT AND HAD ANOTHER TECH TRY TO HELP HE HAD DISAPPEARED FOR 1 AND 1/2 HOURS TO CHECK THE HEATER AND NEVER SAID THE TEMP WAS 86. WRONG THE TEMP WAS 74 BEFORE HE ARRIVED AT 530 HE WAS SUPPODE 2 CALL HIS SUPERVISOR FOR PARTS INSTEAD TOO BUSY CALLING HIS GIRL FRIEND. $6800 IN PARTS HAD 2 BE REPLACED B/C LEON BROKE HE. KEPT HITTING THE WRONG BREAKER. HE DEMANDED I SIGN THE PAPERWORK BEFORE WE REVIEWB BUT REFUSED 2 REVIEW IT. AS REQUESTED THIS. HAS NEVER HAPPENED BEFORE ALL OTHER LEVY TECH. THEY REVIEW PARTS NEEDED PRICING AND RECOMMENDATIONS LEON NEVER EVEN READ HIS PAPERWORK JUST SAID U NEED A NEW UNIT AND RUSHED OUT THE DOOR TO HIS GIRL FRIEND."
john P.
flower mound, texas
"Excellent courteous service"
jean P.
plano, texas
"Jerod is very knowledgeable, professional and personable. He is familiar with our equipment and its history from a prior visit and provided excellent service."
billye J.
dallas, texas
"took time to explain what was done looks like great work on faucet and drain"
kathleen E.
plano, texas
"Satisfied with your service agent."
mrs nysewander N.
dallas, texas
"Levy responded quickly and got the job done very well! Terry deserves a 10! Yet, the administration part of my request to get a paid invoice documenting work done for an Real Estate inspection is very poor. I have called for this paperwork 6 times (one time I learned my email was not accurate) and as of yet, I have still not received this paid invoice documenting work performed. This has diminished my view of your company. Cathleen"
eric K.
carrollton, texas
charlene G.
mckinney, texas
jason F.
dallas, texas
"very thorough and professional"
jay G.
frisco, texas
julie M.
university park, texas
mark S.
dallas, texas
sheri R.
carrollton, texas
margie G.
addison, texas
"Did exactly what I asked for and quickly. Arrived on time"
pam K.
wylie, texas
"Brad knew what he was doing. He explained everything that he did."
pamela A.
dallas, texas
"the sales person said that it would be $425 to rebuild our tank. He later said we could get a new tank for (I believe he said $475) - I considered getting three new tanks - then he said the new tank was $875. I also was confused about paying a $99 service fee on top - thinking that that was a 'minimum' fee. The work was good - but I'll have Baker quote the same and see what they say."
theresa W.
dallas, texas
"Very professional, helpful, polite Fixed my issue"
bob H.
plano, texas
"price too high. technician not experienced and concerned about work proposed."
faye R.
dallas, texas
"They didnt get back to me as to when they would finish job"
david M.
garland, texas
"Mr. Aguilera was professional, polite, focused."
tricia L.
garland, texas
"Dustin and Buddy came after hours on a Friday. They found the problem and went to work."
trisha F.
richardson, texas
don L.
rowlett, texas
len B.
plano, texas
"The service we have received over the years, (at least 30) has always been exceptional. Excellent and competent technicians."
mike B.
richardson, texas
"It seemed like more of a sales pitch instead of a service."
robert K.
dallas, texas
"Tim was very pleasant and very knowledgeable. He explained to me what he was doing."
phyllis G.
dallas, texas
"The technician was efficient and gave good explanations."
susan B.
dallas, texas
"The service technician is great, his scheduling by dispatch was not. He had 2 appts in the 8-10 window, one in Frisco and one in Dallas. By the time he arrived about noon and finished about 2:00, my day's schedule was wrecked."
sharon H.
plano, texas
"Brad was very courteous."
scott D.
dallas, texas
"I was not pleased with the tech. Probably my least favorite of all the people that have come here. Please don't repeat the tech with my future appts. if I should decide to stay with you."
chris/deb D.
van alstyne, texas
"I gave the rating, because of all the issues we have had in the past, not necessarily the service provided today! We have one unit that has had three year history of not being dependable. We're hoping that this issue is behind us."
donald K.
dallas, texas
jim S.
dallas, texas
andrew C.
allen, texas
"I felt like the tech do a good job."
william F.
garland, texas
"very competent and informative service tech"
gerald T.
carrollton, texas
ralph herring H.
dallas, texas
"Steve did all the checks and reported all the results to me. He was cordial, curteous and prompt. I would enjoy having Steve back for each check-up."
matt R.
dallas, texas
"Receipt for service has not been provide despite two phone calls and two days since service provided."
terri T.
wylie, texas
"City failed the install for a few reasons that I believe your installers should have caught."
mr donwen D.
dallas, texas
"Have a complex recirculating system and David knew how to install new heater."
joette L.
carrollton, texas
larry M.
flowermound, texas
"Jerel was polite, on time, knowledgeable and didnt pressure me into buying things I didnt want. He was genuinely interested in helping keep costs down which, being retired and on fixed income, I really appreciated."
christine g. H.
roanoke, virginia
"Chris always is courteous and does a very good job."
kennith O.
irving, texas
"Always does a good job"
deanna P.
dallas, texas
"Joe knows our systems and even asked about a dog that died last summer. He called when he was in bad traffic to let me know he was still on his way."
tommy T.
frisco, texas
"Steve was great and explained everything he would be doing. Provided an overview of everything at the end."
barbara G.
mckinney, texas
"Good service"
kathy M.
frisco, texas
"The technician was very nice and polite."
taysir M.
little elm, texas
"TECHNICIAN VERY PROFESSIONAL,POLITE AND VERY QUITE. HE EXPLAINED ALL ASPECTS OF HIS FINDINGS AND OFFERED SOLUTIONS."
kenneth G.
irving, texas
gary T.
dallas, texas
"they came on time did the work quickly were polite and friendy."
richard R.
dallas, texas
"Jack was great to work with.......A very skilled technician!!"
mike K.
richardson, texas
"It did a good job and seemed very knowledgeable"
gayle S.
richardson, texas
"Professional"
juan R.
dallas, texas
stacy D.
allen, texas
"Brad was very professional"
mrs king K.
dallas, texas
bonnie M.
dallas, texas
"Me appointment was scheduled between 10 and 12. We were notified the tech would be arriving closer to noon. After that, we heard nothing more until I called the company at 2:00 pm to say I was not willing to wait any longer, and wanted to reschedule for a first appointment on another day. Then I was told the technician was 10 minutes away, so I consented to him coming. He did not apologize for running late, and there was no quickness to perform the work. After inspecting the two furnaces, it took a long time for him to complete the form. Then when I questioned the insulation score, he went back into each attic to reassess and then changed the score. I believe he left at 4:00."
jeff S.
dallas, texas
"Experienced and well trained"
tim S.
prosper, texas
marie A.
richardson, texas
toby S.
dallas, texas
kenneth C.
plano, texas
"It took three visits to fix a problem with new Advantage program equipment. Obviously the heating had not been tested during the initial installation."
mr burg B.
richardson, texas
"Good & professional."
nancy M.
dallas, texas
"WILLIAM - you worked him over 18 hours in a row - no sleep WHATSOEVER- against the LAW SERVICE PRO- you certainly are NO LONGER LEVY&SON. WE just gave him 1 bit of coffee. WHAT A LOVELY EMPLOYEE- it was EASY but also AWFUL- PLEASE WARN CLIENTS about all of these WIPES even at ADULTS houses. DALLAS PIPES cannot take this!!!!"
anthony W.
dallas, texas
robert C.
plano, texas
"There is little or no way for me to QC the work completed. Therefore any judgement by me would be purely subjective. The above 6 is subjective."
bruce B.
plano, texas
"Very knowlegable, professional"
dick R.
dallas, texas
"I was disappointed to learn that the technician doesn't regularly work on Carrier Infinity systems, but he sure did a good job that day."
mr. doss D.
dallas, texas
mr austin A.
dallas, texas
gene D.
frisco, texas
"The technician was very knowledgeable. He was very friendly and answered all of our questions."
stan M.
garland, texas
"Tech was professional and informative"
brent K.
plano, texas
lauri P.
dallas, texas
ellen B.
richardson, texas
"Excellent service"
mr robicheaux R.
plano, texas
"Was not as impressed with "Levy & Son" technician as I have been with all other previous "Service Experts" technicians. I miss Lapp!"
alfred Z.
dallas, texas
"The technician performed s professional job."
david R.
plano, texas
"Efficient, professional service. The Advantage program appears to be a worry-free, cost efficient maintenance program."
john G.
plano, texas
"Leon is a very personable and professional man. He's easy to talk to and always answers my questions very thoroughly."
mike H.
plano, texas
"Because Terry ALWAYS does an excellent job. Very polite, helpful suggestions and professional performance."
steve B.
dallas, texas
"The technician told me my compressor was out. My compressor was not out. I had a second company come out that removed your start kit and my unit is working perfectly. I was upsold to do over $2,000 worth of pre-summer preventive work. I no longer believe it was necessary work. I sick of CONSTANTLY being fed a sales routine. It wasnt this bed before you became Levy and Sons."
kaye W.
plano, texas
"the technician was very thorough and did the job right. He was very courteous"
joe A.
mesquite, texas
"Always great service and friendly techs."
dwight D.
dallas, texas
neel A.
dallas, texas
"Technician was timely, professional, polite, and efficient - so much better than the last bozo you sent who was late, unprofessional, impolite, and inefficient. I had been thinking of canceling my contract but this guy saved you!"
mrs. stephanie B.
dallas, texas
"The issue was resolved temporarily but didn't experience each technician as having an overall understanding of my issue. Seemed like each are highly specialized rather than having any overlapping knowledge."
talitha P.
palm coast, florida
"I rated him 10 because of his kindness, professionalism and proficiency."
carolyn S.
dallas, texas
alice G.
dallas, texas
"October 10, 2019 - SURVEY From: Dan C/o: 8110 Greenspan Ave Dallas, TX 75232 After noon, ALEX, Levy & Son In REPLY to your email dated Oct 1, 2019, 12:23 PM with the statement below; "I understand, if we do work for you , as the person who authorizes the work to be done. It is your responsibility to satisfy the documents at the time of service. We do not work for or wait for the insurance company to reimburse or for them to cut checks. Please dont be offended by this, it is just a Business decision based on the fact that we have to write of items throughout the year because of an invoice not paid by 3rd party". Potential Customer's (DAN) RESPONSE Alex: It appears that you ALEX and I (DAN) have communication problem. The REQUESTED ITEMIZED ESTIMATE IS SIMPLE, IT PROVIDES ME, (DAN) and the BILLING PERSON A SECURED WAY OF RETRIEVING ALL MONIES PAID DIRECTLY TO ANY CONTRACTOR HIRED, SUCH AS LEVY & SON without COMMUNICATING BACK AND FORTH. Such as you (ALEX) and I (DAN) are doing since my REQUEST FOR THE ITEMIZED ESTIMATE (INVOICE) on September 27 with ALFREDO, and NOW with you (ALEX) and PRIOR due to your initial email error. In Conclusion, due to the continuing breakdown in Communication, delays, and undelivered ITEMIZED ESTIMATE. I Decline Levy & Son services. Maybe going DYI with supplies from the local Plumbing Supply, or Hardware retailer, who provide itemized receipts, and satisfy our way of doing business, will TOP Levy & Son, Please don't be offended. Accept this Response as Positive FEED BACK based from our experience with LEVY & SON ????????. NOTICE: Please REMOVE from: Levy & Son Data Base, ALL CONTACT INFORMATION as email(s), phones number and the RESIDENTS Address of 8110 Greenspan Ave., in Dallas, TX 75232. Sincerely, Dannie Neal (DAN) The Garner Residence"
mrs renouf R.
plano, texas
"quality service for 35 years. Joe was very knowledgeable, helpful, and courteous"
mediatech E.
farmers branch, texas
patricia J.
rowlett, texas
"Items that were found this time should have been found previously. The item that needs replacing should have been replaced when the units were installed. Every time a tech comes out they never find the same thing always something different. Just I acceptable for the amount of money paid for the units only 6 yrs ago."
mr. waldrep W.
allen, texas
"This is the third time we have had to have someone come out and it is for the same reason. Its very clear any work being done on our system isnt a per min any fix. The people coming out to our house are very nice and professional, but the most recent technician told us to call Levy and Son to set up another appointment for a specialist to come out. My husband has called twice and left two voicemails yet we cannot get someone to call us back so we can finally get to the bottom of our issue. Im not pleased with the lack of follow through."
james S.
plano, texas
"WTF? $3,600 to fix a nothing leak? I thought your dumb ass technician was just being a wise ass. I'm not paying that. He was total asshole."
michelle B.
dallas, texas
henry H.
plano, texas
durward R.
richardson, texas
"Richard was extremely thouyghtful, knowledgeab;e, organized.and helpful. All your folks are good, but Richard is at the to of our list ! He's always welcome to work our system."
ron C.
plano, texas
"Service experts has been my choice for over 20 years and I have always had great service and attentive care. As long as y'all stay in business I will be a customer"
rick R.
wylie, texas
wolfgang R.
dallas, texas
martha B.
irving, texas
"Got the job done."
linda C.
dallas, texas
"Leo was professional, knew what he was doing, kind, pleasant to be with, honest."
david C.
richardson, texas
micheal S.
royce city, texas
carol S.
university park, texas
"Brad did what he could. The condenser wasnt making the clicking noise while he was here."
phillip S.
dallas, texas
"Knowledgeable and friendly personel"
edward A.
university park, texas
"I was annoyed that I did not geet the promised call 20 minutes before the technician arrived at the house."
kenneth T.
dallas, texas
"Enjoyed working with Technician Scott Hull. He was very knowledgeable, professional and friendly. Did not appreciate Sales Rep showing up uninvited."
steve R.
plano, texas
"Terry was very professional and explained everything in detail. Very courteous.."
christina N.
dallas, texas
"Our technician was extremely knowledgeable and helpful."
ladean M.
coppell, texas
dereje A.
plano, texas
caroline W.
dallas, texas
"Yall have NEVER come here on first visit with the correct ladder to do my work. Why is Joe the ONLY person with an extension ladder? It has now become a joke to me, bc I know the first visit will ALWAYS have to be rescheduled. Its extremely frustrating when I have spent a lot of money with Service Experts/Levy. The technitions Joe and Brad are good."
mina B.
dallas, texas
dave B.
plano, texas
"First of all Steve was on time and very polite. He keep me informed all along the inspection process."
vaughn K.
plano, texas
"good communication; however the ball has been dropped. I requested and Fabian agreed to email me the price quote for a $8,000 dollar install. One week later, I have not received that email. I guess my business is not valued or appreciated. I will be looking elsewhere now as I have been left hanging."
chris G.
allen, texas
janeterik F.
dallas, texas
"On time, professional and informative."
mildred E.
plano, texas
"Terry arrived on time and completed his maintenance extremely well. Love your new monthly maintenance agreement. We have been your customer for 39 years."
frank C.
plano, texas
"CALLED AHEAD TO LET KNOW ARRIVAL TIME, ARRIVED ON TIME & DID INSPECTION, EXPLAINED WHAT HE DID & LEFT"
lori donald D.
dallas, texas
bonnie H.
dallas, texas
"The office did not answer the phone initially, although the number was supposed to work 24 hours/day."
ryan B.
richardson, texas
"Tim R, tech #228 was very helpful, knowledgeable, and very customer focused to address our needs."
fritz J.
frisco, texas
pat G.
dallas, texas
tamara P.
dallas, texas
"1) We were told that our filters would be replaced as part of signing on w/ Levy & Son. But the tech said its not for our filters bc ours is smaller. This is NOT what we were told. 2) tech did not put on booties and we had to re-mop the floor."
patricia R.
dallas, texas
"Juan did my fall checkup and answered all my system questions."
jim S.
dallas, texas
mary B.
dallas, texas
"David is a fine young man and represents you well"
brandon M.
garland, texas
"Levy and Son in Dallas, Texas owned by SE Holdco, LLC parent company of Service Experts, which Enercare, Inc. acquired in 2016. Do Not Use Them!! Why? Keep Reading Keep in mind we have used them several times over the years, No More! We initially had Levy and Sons Service Experts of Dallas, Texas to come out and repair a water leak under our pier and beam house. They also then fix the water line to the refrigerator off the hot line to cold and run the A/C condensation line that was dripping under the house out the house through the brick outside. Randy did a great job with all of these repairs. Since they were here, I asked about out gas line setup on the exterior of the house. Randy agreed with me the best plan would be to replace the main gas line that runs from the meter in the ally to the side of the house where the gas line enters the home. At the initial visit he tested the gas line and it held pressure, no leaks. The Problems. Initially I was told it would take 1 to 2 days to complete. They started the gas line job on Monday Sept 16th. Monday & Tuesday (2 days) it took the excavation subcontractors to dig the trench. Wednesday the plumbers installed the new line. Then on Thursday, day 4, the plumber thought they were all complete and had the City of Garland Inspector out to verify that all the gas lines are holding with a pressure test. The City Inspector approves the inspection. I then get home that afternoon and the plumber assistant is wanting on me so he can relight the water heater. We both walk into the house and there is a strong smell of gas throughout the home. My question how did it pass the city inspection? The plumber looks around testing for leaks and finds one at the gas compression tee fitting they installed under the house. Sets up for another pressure test and there is a noticeable drop in pressure on the gauge. He works all evening with no luck of finding the leaks. He tells me they can meet me the next day, Friday, day 5, at 10:30am to work finding the leak. I get home to let them in from leaving work and no one is here as they said they would be. I call the main number and ask for the Supervisor named Alex. It is a big run around to be able to reach anyone in the company, they have purposefully set it up this way. They gave me a lot of excuses but not answers. There was a family emergency with the plumber, so he could not come I was told, BUT this was not communicated to me. Alex was no help what so ever on the phone, and he would not even give me his supervisor to talk to, saying it was only him, knowing that everyone has a boss. Just send out another plumber, as told him as they are not a mom and shop! Obviously, he is trying to coverup all the issues we are having to his supervisors. They finally send a different plumber, Alfredo and two assistants, around 3pm Friday to find the gas leaks, of which he found multiple and repaired including the gas lines that they had just installed. He did a great job working to get all the leaks corrected. Now on Saturday I check my sprinkler system to make sure nothing was damaged, only 2 of the 8 zones works! Then on Monday 9/23 the Licensed Master Plumber finally calls after I asked for multiple times for him to come out, because of all the issues with the gas leaks. He is now going to have a Sprinkler company come out to repair the damage to the sprinkler system. Finally, on Thursday, day 10, the sprinkler company comes out to repair all the damages to our sprinkler systems, which took them almost two hours to repair. They, Levy and Son, were obviously in a rush to get the job done and move on to the next one. Keep in mind not even one time was it communicated to me when they would be out to work any of the days; I would call the main number and they would tell me oh yes, they are scheduled to come out today, but yet never informed the customer. Did not take the time to seal the new openings around the gas line where it enters the house through the brick, did not paint the new black pipe on the exterior of the house to prevent rusting. The smeared their hands all over the painted brick of the house where they were working, I had to repaint the side of the house, and they wiped their hands off on my cedar fence by the meter with gas pipe dope all over it and left a mess of parts in the hot water pan. Dripped PVC Primer and Glue on our nice solid Oak wood floors. Did not clean up our wood floors from all the dirt that was tracked into the house. A Huge Mess, No Care Given about the Customers Property, other than hurry up and get the job done. Once again Do Not Use Levy And Sons in Dallas, Texas area or any of its other its subsidiaries of Service Experts which are located through the country. Their website states we want your experience with Levy & Son in Dallas to be one of the Best Service Experiences youve ever had. Ever. This has been the WORST experience Ever!! Also their website states Quality Service Every Visit this di"
kenneth W.
plano, texas
"The tech was on time and completed the tune up in one hour.."
darren M.
flower mound, texas
"Wasnt as thorough as I hoped. First words were we dont usually service Trane but we can."
marie S.
plano, texas
"William did a great job and answered all my questions."
lori V.
allen, texas
"I recently posted a negative review for this service. Within hours of posting that review I received a phone call from Junior. He apologized for the experience I had and offered to come to my home to inspect the work that had been done by the previous technician that provided the negative experience. This updated review is a response to the follow-up visits I received from Junior and his team as resolution for the first visit. Junior and Terry came to my home and performed a complete inspection of my units. A few needed improvements were noted with the drain line and the manner in which some duct work had been installed. These were not work performed by the previous technician. Terry, under the guidance of Junior, replaced the drain trap from the main pan to improve the drainage to the main drain line. Junior stayed on site the whole time to inspect the work which I greatly appreciated. An additional visit was scheduled to deal with the ducts that needed improvement. This time Junior arrived with Bobby and Joe. They repositioned the ducts that were originally routed in such a way that they're positions were obstructive. Again, Junior stayed on site the whole time overseeing the work being done. I greatly appreciate all that Junior did to ensure my experience was satisfactory. Service Experts is a company dedicated to customer satisfaction and excellence and that was definitely apparent to me in the way this whole situation was handled. Thank you Junior and team."
tim W.
dallas, texas
"technician clearly explained any issues I was having"
sally H.
dallas, texas
"Prompt, efficient, professional"