Levy & Son Service Experts Reviews

Average Customer Rating
4.5/5 stars based on 4,421 Reviews
sam W.
plano, texas
"Raul(?) the tech left my house without notification or explanations on the state of my unit. Initially it took a longtime and after an hour, I had to call and ask him what was happening. All I heard was the air-con unit fan was left blowing. All he said was that he was checking on the condenser and it had to be left on. I was working upstairs and had my mobile phone with me. After another hour, the fan was still on full blast, I called him again twice but he never answered. I finally came downstairs to check and realized the Inspection sheet was stuck in the outside door handle and the front door was left unlocked. I also noticed the 2 trucks were gone (he had another technician with him). On the Performance Inspection sheet he left a whole lot of checks and some hard to decipher notes. In the past, the Levy tech would explain to me clearly the state of my unit and also required me to sign off on the inspection. Finally, I called your office inquiring as to what happened. A superviser intervened and Raul finally called me back. He claimed that before he left my house, he knocked on the door and called me twice but my mobile did not register any calls from him. Raul has an abrupt manner, never introduced himself or gave me his name (I had to look on the inspection sheet to find it) and displayed questionable customer etiquette. As a customer, Ive recommended your company to numerous friends and I am sorry to say that this is the only negative experience Ive ever had in all my years of dealing with Service Experts/Levy. Raul needs retraining or find another company that would hire him."
elizabeth B.
dallas, texas
"Johnny is one of the best techs Levy has sent to my house. Friendly, efficient, knowledgeable... willing to answer my questions and even inform me of things of which I hadnt been aware. He was honest about the filters not needing to be replaced yet. I appreciate the savings!"
mark B.
plano, texas
"Knowledgeable, good listener, fixed my issue, didn't take a lot of time"
eddy H.
dallas, texas
"courteous, wore mask, booties, efficient"
becky M.
dallas, texas
"Juan was very informative and helpful in determining my A/C issue."
heidi R.
plano, texas
jerry U.
dallas, texas
"Our air-conditioner went out on a Saturday afternoon. We called and were told a technician would be here between 4 & 6pm. We called again and were told that our order had been misplaced but someone would be out that evening, jay arrived at 10pm and had the AC working by11pm. He did a wonderful job and we were very impressed with him working that late,"
mary P.
dallas, texas
"Would have liked a cap to be put on non-working soap dispenser. Asked about it on the first visit and was told that all the new ones came with soap dispenser but when I asked about it once installed Oscar said he did not have a cap with him."
robert P.
denton, texas
torena W.
wylie, texas
"The appointment started out disappointing because i was told there would be a $75 charge for the filter when previously I was not made aware of this additional expense."
joe C.
dallas, texas
emily S.
grand prairie, texas
"Technician was professional and provided information on the status of my system."
alan M.
coppell, texas
"He was nice, neat and professional"
alan R.
university park, texas
"James was outstanding, but accidentally broke our hose nozzle. When I called Levy to have it replaced, I was given Steve Basdens number and have left two messages without a return call."
janie A.
dallas, texas
"Did not find the technician to be as professional and informative as previous Levy technicians. I had to do all the talking to find out anything."
dee W.
plano, texas
"Hes thorough explains everything and hard working"
andres K.
dallas, texas
"Always receive courtesy and professionalism from L&S"
dereje A.
plano, texas
"The guys did all needed to be done. They provided their professional suggestions. I am happy with them. 1. I was disappointed on the scheduling from Levy and Sons. 2. My home warranty insurance offer a much better value for the price."
clyde P.
dallas, texas
ruth M.
addison, texas
marc D.
mckinney, texas
"Provided great service. Was fast and knowledgeable of the systems."
scott B.
frisco, texas
"Alex always does a great job. Very knowledgeable."
mr wallis W.
plano, texas
"Excellent work. Finished quickly."
john H.
forney, texas
duke B.
dallas, texas
"Technician arrived on time and explained to me what she was doing"
brenda B.
dallas, texas
tommie F.
grand prairie, texas
"Representative was very informative"
leslie S.
dallas, texas
keresia S.
mckinney, texas
"Very pleasant and efficient"
steven B.
garland, texas
"Problem located quickly a repaired. Back in service before hottest part of the day."
ginger R.
plano, texas
"free tuneup was told AC amps running high due to age of my unit, compressor is hanging on, I have American Home Shield for whenever unit breaks, do not believe Levy & Son works with AHS"
terrence C.
plano, texas
judy B.
dallas, texas
"I was very pleased with Brad. Bernie came by at the end and gave me a quote for insullation. He was also very nice."
johnny B.
desoto, texas
"The whole process of checking out our unit seemed rushed. She never did scan the air vents for the coldness of the air coming out. I'm not even sure that the indoor blower capacitor was even needed. $275 That's quite a large sum of money. Since this was a free service provided by TXU Energy, I felt that something HAD to be found so that I would spend money for this visit. I asked the technician about possibly using Levy & Son as a possible yearly maintenance provider and didn't get much response out of that either. Two postponements and this weak visit left me thinking whether I should continue to use Levy & Son. Thank you."
carol B.
dallas, texas
"Very nice and polite."
paul E.
carrollton, texas
"Tech was very courteous and knowledgeable and time efficient."
maria S.
addison, texas
gaylan G.
rowlett, texas
"Brad was very thorough and informative."
manouchehr A.
dallas, texas
"Tech was knowledgeable"
patricia H.
plano, texas
"Same day service."
joe M.
bedford, texas
john K.
garland, texas
"The Tech was great and very thorough!!"
robert M.
mckinney, texas
"Provided excellent service and consult"
paulette F.
plano, texas
"Very courteous"
ralph L.
dallas, texas
"Harold was very professional"
richard M.
plano, texas
"Problem found problem solved."
bruce C.
keller, texas
"Very friendly tech, but tried to sell me unnecessary products. I assume you have your techs on some form of commission."
john D.
garland, texas
"They took there time to explain things, they tried to help us get financing so wr could use your services but play places denied it. They called a company called Dry Force to help us. Both were just great even though we got turned down for financing as we would have used your company"
raymond R.
irving, texas
michael A.
irving, texas
"He came prepared with PPE and went right to work."
frank R.
tx, texas
laurel F.
dallas, texas
darci C.
mckinney, texas
"Explained what they were fixing and why."
deborah A.
richardson, texas
"After waiting 3 months for appointment, the day BEFORE the tech was to arrive I get a vm from Levy & Son's having to re-schedule...this happened THE DAY BEFORE TECH WAS SCHEDULED TO ARRIVE! I waited 3 mos for that? At the "re-scheduled_ date (8-10am window) the tech arrived at 8:10am...to my front curb...did not knock on the door until 15 min later! Once inside and looking at unit in garage, that took about 15 minutes, while outside he took what sounded like a personal call, once done outside he went to his van where he stayed maybe another 15-20 minutes, then knocked on door and handed me paperwork. He spent more time in his van than actually looking at units."
mr fogel F.
dallas, texas
"Harold was great"
mr smith S.
carrollton, texas
"Technician did a good job."
kelly D.
nevada, texas
"The service man was very good the appt people sucked though. They rescheduled us 5 times before getting out here because it was free thru TXU as the service man reminded us"
james M.
plano, texas
"The tech was very polite and seemed to know what he was doing and fixed my problem."
dave K.
richardson, texas
"William quickly fixed dishwasher lines and sink fixture."
prince B.
dallas, texas
dave G.
dallas, texas
"Professional, quick, inexpensive"
kristen H.
sachse, texas
"Best price and respectful and pleasant to do business with ."
mitch M.
dallas, texas
patty L.
frisco, texas
john H.
forney, texas
charles J.
plano, texas
"Great service!"
raymond O.
dallas, texas
"2 prior appointments were canceled and I had to email the TXU rep as well as the Levy & Son office to get a third appointment scheduled. The communication about the appointment was poor. on the day of the appointment I received a call that the service guy was caught up at the previous call. (this was at 1PM my appointment was scheduled between 2-4PM) Dispatch said tech would call when on his way and it should be about 3PM. Never received call that tech was on his way and he also showed up at 4:50PM, I had another appointment so my neighbor was at my house for me, till my wife could get to the house. Once my wife got to the house and the tech said the Flux Capacitor was an issue she stated that she would wait and allow me to make the decision on who would fix it, the tech said good because we cant get that particular part for a couple of days any way."
desiree J.
mckinney, texas
gayle S.
richardson, texas
"Serviceman was prompt. He knew what the problem was and took care of it in a timely manner."
clayton A.
dallas, texas
ona C.
dallas, texas
"Mark made the process very easy for me and walked me through the entire process answering all my questions. Jeff and Jose went over and above during the installation in spite of the 108 degrees in my attic.."
charles N.
mckinney, texas
"Very knowledgeable rep. When he finally got here"
julie E.
dallas, texas
"Arrived at earliest part of appointment window, very polite team, face masks, shoe covers , gave an estimate, completed the work quickly."
carol S.
dallas, texas
"technlcian was VERY nice/professional but unfortunately the dishwasher is still not draining. he ran a cycle before he left and thought it drained out after he cleared out a line--but then i ran the dishwasher next day and it didn't drain."
jacquelyn H.
duncanville, texas
"Unfortunately, service was not received on the scheduled day because of extended time for the repairs on the call before mine, so it was moved to the next day. And I understood about that. The next day the tech came out but could not replace the filter because there was a difference in the size of the new one and the old one. On the third day the filter was finally replaced."
kim V.
wylie, texas
pat W.
sachse, texas
richard G.
richardson, texas
"Dustin and Tyler were just excellent. They provided quality service, explanations, answers and guidance. Despite being in the midst of a serious pandemic, they were careful, respectful and considerate in their engagements with us."
jason J.
plano, texas
raymond R.
irving, texas
rick T.
dallas, texas
christy M.
carrollton, texas
howard J.
carrollton, texas
"The fan is still not what was expected. Fan performance is erratic."
carol L.
garland, texas
"late"
patty E.
garland, texas
"Were forced to come into a disorganized home.7"
chris Z.
dallas, texas
linda S.
highland park, texas
"After about 7 trips to our house to repair our newish AC unit, they installed a new one under warranty."
kristi S.
frisco, texas
mayank P.
dallas, texas
"Daniel was very courteous and knowledgeable."
clayton A.
dallas, texas
"There is a new rattle in the system that wasn't there previously."
david H.
allen, texas
"Raul was vert professional, polite, listened to my concerns, and addressed them."
karen M.
dallas, texas
"I was surprised to learn that the 1" replacement filters were no longer being provided with the maintenance service, and that if I wanted one it would be around $90!!!!"
butch T.
dallas, texas
"The appointment was delayed a week from the original scheduled date but the tech came when scheduled and was clean, courteous and thorough."
pam C.
dallas, texas
"Luis repaired the leak on my washing machine in a way that showed he knew what to do. He was neat and cleaned up after finishing."
kathy A.
dallas, texas
bob G.
plano, texas
"Prompt service by Dustin"
john dorman D.
dallas, texas
"This was a third call back within 2 months for the same problem. I was glad that this new Levey exercised the same integrity over their work that the old Levey would have shown."
norma L.
lancaster, texas
"Technician was very good. Arrived on time and completed tune up in a timely manner."
margie G.
addison, texas
"Very quick response. Well done"
thomas J.
richardson, texas
"Didn't solve the problem."
sam E.
dallas, texas
"Serge was 100% professional. He is a good listener. After evaluating my two issues. On each of them, he explained each in brief/sufficient detail how to resolve and I understood."
mr b travis T.
seagoville, texas
"The prices were to HIGH for a retired man on fixed income"
alison B.
dallas, texas
"Good service"
loyce D.
plano, texas
"The young man was very friendly and knew right away the problem with my a/c and fixed it . Was very helpful in telling me about it. I appreciate him very much!"
doug B.
carrollton, texas
"Prompt attention to an emergency. Staff was very professional and helpful"
paul S.
dallas, texas
"Initial scheduling was difficult. Then once scheduled, had to call to check on when anyone was coming. Apparently, the appointment was cancelled or noted as complete internally.. Only reason for the score toward satisfied is because Daniel was excellent."
emma S.
wylie, texas
bonnie N.
frisco, texas
"They diagnosed and explained our problems and repaired them quickly and professionally"
patrick dunigan D.
dallas, texas
amos M.
mckinney, texas
"Alex is the best technician in the business, He has serviced my home for over 5 years. Always professional. Dedicated to the mission. Patient and understanding of customers concerns. A excellent representative of your company."
wendell M.
melissa, texas
dennis T.
frisco, texas
"Great info"
elizabeth G.
lewisville, texas
joseph M.
dallas, texas
"I didn't receive confirmation that the permit was pulled for the unit installed. The room where the HVAC was installed was left very dirty and may need to be repainted. There was very little orientating to the unit after installation."
kevin R.
allen, texas
"The technicians were on time, very nice, professional, and courteous."
debbie B.
richardson, texas
"He arrived on time, did the work quickly and was nice to work with."
bruce B.
dallas, texas
"job completed OK"
sherri G.
plano, texas
"Technician was courteous and professional."
bj L.
dallas, texas
"fixed all 3 issues - quickly and professionally"
renold B.
carrollton, texas
"I wish the piping could have been done through the original location and not against the outside house wall."
mr roman R.
carrollton, texas
"The problem was fixed but I waited 4 days for the replacement part. Also the wire nut covering was replaced and was never re-covered."
bob S.
dallas, texas
"I live in a high rise. Residential technician said you would have to send a commercial technician and that he would Notify the office. No technician, no follow up. My AC unit is out and needs replacing. Very dissatisfied."
ladean M.
coppell, texas
cleveland sr. S.
lancaster, texas
"Reps practiced social distance , covered shoes and wore masks. Very professional and efficient"
linda C.
plano, texas
"Arrived on time and wore mask gloves and shoe covers"
stan H.
dallas, texas
betty B.
rockwall, texas
"Peter was very nice and knowledgeable."
paul B.
plano, texas
"The gentlemen assigned to my work order completed the work a couple hours faster than was initially quoted to my family. Also they didnt leave until they knew I was completely satisfied with the operating status of my AC!"
dick A.
coppell, texas
"Raul paid attention to what I requested and took care of it."
bill K.
garland, texas
"tech did good work. on time"
chris A.
southlake, texas
"Thorough"
kathy K.
frisco, texas
"Peter was very professional, courteous and friendly. He did a great job servicing both of my a/c units in a timely manner and answered all of my questions to my satisfaction."
ed H.
plano, texas
mark K.
lewisville, texas
"On time. Quick service. Contactless payment."
vanessa J.
dallas, texas
carol M.
dallas, texas
"Efficient service."
jazmin M.
dallas, texas
"He was very knowledgable, polite, friendly. Using mask"
tom C.
plano, texas
louis H.
plano, texas
"The one thing that kept it from being a 10 was the filter door was not placed in securely and it fell off at 1:30 AM and scared my teens and myself who went to bed early for a change. We then woke up my husband and father trying to get it out back on. (The door to the filter is very hard to put on.) The technician was perfect on everything else. Scheduling our maintenance on our pre paid agreement is horrific. The technicians arrive as best they can, but not as scheduled by the company. You have good workers but horrible customer service policies to honor customers time.. Every time we have it cancelled or rescheduled without notification or with short notification 3-4 times. This costs us time off from work in the form of vacation time. I am rating high because the technician was great, not overall quality of companys customer service. That is a 3 at best."
laurie D.
plano, texas
"The technician was very nice and polite. Im not convinced he knew what he was doing though as the downstairs thermostat is no longer working at all and has the error message that the filter needs to be replaced, which I thought he did yesterday."
ana G.
mckinney, texas
"Very helpful service experts, took the time to explain my options"
maxine W.
frisco, texas
"Bradley (Brad) did an excellent job responding to my equipment breakdown and resolving this issue in a timely manner. He was very knowledgeable and explained the problem and actions needed very thoroughly."
brian S.
plano, texas
"- no contact prior to showing up - said he cleaned leaves out of condenser but did not"
mr mitchell M.
dallas, texas
donald H.
dallas, texas
"Dustin could not have been more helpful or more sensitive to our concerns about avoiding exposure to the virus. He's a real winner!"
clay G.
dallas, texas
"They quickly identified the problem and made the necessary repair. They were friendly, polite and communicated well."
nomoree P.
dallas, texas
jay tompkins T.
garland, texas
"When Levy cancels an appointment I'd prefer they would talk to me, leave a voicemail, or send an email. When they just call and hang up, it makes the cancellation more annoying. Since this maintenance appointment was cancelled in that way twice, a month apart, Levy is losing my respect."
h michael Z.
dallas, texas
"He knew exactly what was happening and fixed it in lightspeed. ??"
mike C.
forney, texas
"Said I had bacteria in system but didnt offer any solutions for the problem thought visit was a check and clean system all he did was look and take a few readings of testers no cleaning didnt check any duct work in attic in fact didnt even check in attic"
ruby G.
dallas, texas
"Mr Knapp was very pleasant, professional and knowledgeable about products and Advantage program and gave his best offer advice."
sandi V.
dallas, texas
marie M.
dallas, texas
gary K.
mckinney, texas
charlene B.
richardson, texas
mary P.
dallas, texas
"Technician was very polite. Of course, as usual your service is very expensive."
sam B.
dallas, texas
rubin B.
farmers branch, texas
sally S.
dallas, texas
"Steve was a very courteous, respectful , (wore mask!) knowledge technician who efficiently completed the check on my A/C."
nicholas L.
dallas, texas
david B.
dallas, texas
"Technician was not truthful"
don G.
allen, texas
"Service was performed in a timely manner. Plus, after asking what a homeowner can do about leaves getting into the outdoor AC units, the technician checked my two units and took the time to clean out the build-up of leaves that had accumulated inside those units."
steve M.
dallas, texas
"The young woman was very efficient, helpful and competent."
selena D.
farmersville, texas
"He did his best to get my AC fixed fast and was very nice to meet."
olga S.
dallas, texas
"They responded to my problem promptly."
becky M.
dallas, texas
"I had an appointment within 24 hours and the technicians got my unit fixed on the first trip."
william B.
plano, texas
frank A.
corinth, texas
"The initial install seemed to go ok. but just three weeks later I am experiencing issues and am told "we'll try to get someone scheduled to come out""
pat K.
dallas, texas
alfred Z.
dallas, texas
"your technixhian did a great job."
marla K.
wylie, texas
"Brad arrived very quickly when I called on a Sunday without an appointment ."
john E.
highland park, texas
"Polite, fairly prompt and problem solved"
stan R.
plano, texas
"Tiffany was very courteous and knowledgable."
erik I.
farmersville, texas
"Brad is always very good to provide any information I ask. He is professional and all precautions"
thomas C.
dallas, texas
george A.
dallas, texas
"Speed of service, courtesy of service"
tom M.
dallas, texas
kirstine R.
dallas, texas
"he did it the way I expected"
trisha B.
frisco, texas
"this visit was supposed to be my pre-summer tune up. My appointment was rescheduled by Service Experts (not me) twice because of "emergency calls" from May 19, to June 22 to July 9. I feel that since I pay monthly for my PM program, you can push me aside since you already have my money. You'll be reaching out to me for my fall visit less than 2 months from my summer visit. That kind of defeats the purpose of pre-season checks."
roger P.
dallas, texas
shirley I.
dallas, texas
ronald K.
dallas, texas
"person who came did excellent work"
doug B.
carrollton, texas
"Got quick emergency service. They were not able to fix the issue but explained what needed to be done and offered solution . It was a clogged condensate line that needed a plumber that would go on roof. On Monday called Levy and they got their plumber assigned. From that point it did not go smooth at all but after hours we talked to a woman who made it happen uncle she understood the situation . Cant remember her name but she has been with you since the beginning . Great customer service"
james O.
dallas, texas
"Shower clog was fixed"
kimberly R.
irving, texas
jim W.
grapevine, texas
"As usual, a free service turned into a several hundred dollar affair. $8.90 capacitor replaced for $140? Even though research suggest it was good for a couple more YEARS! I had just added 5 lbs Freon the week before so one more pound from your service tech oh and an offer to find the leak for just $225"
connie M.
addison, texas
"Juan is the VERY BEST - extremely professional, thorough, skilled, polite and compassionate"
chris R.
dallas, texas
"Great guys. Great service, but almost $400 for 20 minutes of work is too high in my opinion"
katy F.
mesquite, texas
"On time, polite"
nancy P.
dallas, texas
"Positives: The technician was very nice and also apologetic for being so late. It would have been a higher score 1) if the tech had arrived within the window 8-10 am window I was told and had set aside. 2) If I had received ANY communication about the delay. When no one arrived, I called the office to get info and THEN I found out there was a delay. She said the tech had left a message, but I received no voice mail. Levy is very expensive and I expect better service AND communication for that fee."
brett C.
dallas, texas
"Very nice and helpful"
robert H.
university park, texas
"Found the problem and fixed it"
elaine H.
lancaster, texas
howard J.
carrollton, texas
"it took over 10 hrs for installation and minor damage to home. clean up was not thorough. Filter section didn't fit had to use old filter section with 1 inch filter.(4 inch specified.. also wrong filter supplied) Both workers were conciderate and wore masks but were not given the proper equipment to fit in a tight space."
richard M.
plano, texas
"New unit installed and working well."
sang H.
plano, texas
"Excellent service especially Steve a technician is exceptional."
michael S.
carrollton, texas
janice B.
grand prairie, texas
"Very professional but friendly"
a burns B.
wylie, texas
"brad has always done a good job and answered any questions that I have."
raquel C.
cedar hill, texas
"I provided the rating of 10 because Technician Tiffany was very courteous and knowledgable"
shirley N.
irving, texas
"Jay explained what needed to be done. He was through and did an excellent job. I would request him again."
ronnie M.
frisco, texas
"The work was done quickly by the technician."
philip R.
plano, texas
sue S.
dallas, texas
"Technician was professional and friendly. He appeared to be knowledgeable. He provided a good summary of what potential problems are near-term and the overall health of my system."
delia S.
dallas, texas
"When tech checked breakers, he did not reset my dryer breaker 220 and my dryer would not heat. After several troubleshoots, we were able to figure out the problem."
yuji K.
coppell, texas
"They left all screws off after inspection and broke the part and AC just stopped working now. It needs to be fixed right away."
thomas M.
dallas, texas
"Tech on June 30 repaired wrong unit. We were not at home. Returned to find problem unsolved, requiring a second call. Both paid in full. Not good. But phone calls and responsiveness very good."
branson U.
addison, texas
"Fast and clean"
valerie B.
carrollton, texas
candy C.
frisco, texas
masini R.
plano, texas
"Professional level service n prompt time"
dwight D.
dallas, texas
ms. gill G.
dallas, texas
"Very efficient & professional"
joan H.
murphy, texas
"I was not at home, but my son was here. All appeared to go smoothly, so I consider that a good rating."
joyce S.
dallas, texas
"very efficient and answered ant questions we had"
chris S.
coppell, texas
"Tech Alex was customer friendly, on time and a subject matter expert. Scheduling the call was easy and was she able to send someone out within just a couple of hours!! This was a real plus!! If I had a negative it would be the part that went bad (installed by Levy) didn't even last a year but luckily it was under warranty."
julio L.
irving, texas
"Professional service"
allen B.
dallas, texas
"Prompt, courteous, knowledgeable. Called for assist when needed"
doris W.
dallas, texas
nancy N.
dallas, texas
"He quickly figured out the issue & got my faucet installed correctly!"
elizabeth nair N.
richardson, texas
"Easy to use, trustworthy, gets the job done!"
lisa H.
plano, texas
"The team that replaced our coils were terrific. They went above and beyond and were super nice, Also our thanks to Dewey for getting us on the schedule."
david L.
irving, texas
"Friendly, knowledgeable."
john C.
dallas, texas
"Mark was thorough in his assessments, taking the time to get it right. He discussed out potential risk for breakdown in future. He took the time to see AC temp go down and so didn't need to add Freon this time."
kimberley S.
dallas, texas
"The visit took over 30 minutes. Raul was training another staff member, however, it sounded like neither of them knew what they were doing. I asked questions if they could find out what was making a noise on my indoor unit (high pitched squeaking) and first they said, I don't hear it (when it is very obvious) and then they said there is no way to know. The noise is new and I was concerned it was the start of an issue. I'm not sure if there is new management but we had some great visits and service early on when we purhcased 3 years ago but lately the quality has been poor. I understand it is summer, however I was rescheduled twice the day before and previously this has been a brief 10 minute visit. You couldn't fit in a 10 minute visit to ensure my unit is working to prevent costly and timely major issues later on? I did not feel valued and my schedule was tossed around. As I still work I had to rearrange my schedule multiple times. They did not arrive within the timeframe, however I was given a call. They asked to reschedule days AGAIN (for the 3rd time) and I said no, it has to be today. I will be here all day if they have to come at 8pm that is fine. My window was from 12-2pm and they came around 3pm which was a lot earlier than I thought they would."
karl V.
richardson, texas
"I appreciate the accurate diagnosis, but the pricing was not appropriate."
henry W.
dallas, texas
"He left me with a very unsafe condition in my air-conditioning unit"
margie G.
addison, texas
"Very pleased once done but I had to reschedule original appointment made a month ahead as technician wasn't available when scheduled. Had to wait another 3 weeks for appointment."
clint D.
dallas, texas
karen R.
dallas, texas
"Technician arrived earlier than expected and completed the work efficiently, explaining what caused the leak."
marcia A.
plano, texas
"Alex quickly took care of my service"
harris C.
dallas, texas
"Came quickly (after hours) did the job in a timely manner and corrected the problem."
annalise S.
dallas, texas
"He did nothing but use hose to clean it out and charge me for diagnostic to tell me it was an old system. Air did no get cooler. 2 days later there was AC leakage and I had someone else come out - who cleaned out the drain pipe and fixed it."
gary C.
dallas, texas
"Quick diagnosis and repair"
edward S.
frisco, texas
"very professional, on time, explained system well"
johanna T.
dallas, texas
"This technician has been to my house several times and has great"
gloria R.
grand prairie, texas
"Very friendly"
yuji K.
coppell, texas
rankin C.
plano, texas
ellen B.
dallas, texas
"Technician arrived on time; worked quickly; was flexible enough to use a filter I bought that was 1" too big; removed side covers of outside condenser and hosed off inside. First time since installation I've seen a service technician do this."
dino Q.
garland, texas
anne P.
university park, texas
"Efficient. Polite. Knowledgeable. Same day service on a Sunday."
mrs evelen E.
duncanville, texas
"Jay did an excellent job for us. He fixed the problem and was very courteous and explained everything to usl."
jan H.
dallas, texas
"Knowledgeable re our problem. Explanation was understandable. Fixed the problem, we think."
caro S.
university park, texas
"He looked first at my problem which I had identified correctly as the thermostat. Turned out it needed new batteries which I had on hand. I was pleased that he also checked Freon in both units and that they were in good shape."
lisa Y.
mesquite, texas
linda&bobb A.
plano, texas
"Steve was professional and helpful"
olga S.
dallas, texas
"They repaired my AC unit very well. They arrived late but once here the work they did was very thorough and efficient! I was very pleased."
robert L.
garland, texas
lonnie B.
lake dallas, texas
"Determination to fix the problem (even at midnight). Problem fixed."
tito B.
carrollton, texas
"Technician is very neat and clean, courteous and professional."
fred B.
dallas, texas
sun H.
garland, texas
"He was very clean, covers his shoes, which is very important for us. But when I made an appointment cancelled twice by over scheduled, manager made a change to Saturday morning day before Fathers Day. Appointment was cancelled 3 hours prior to the appointment, which I have to have permission from my supervisor."
brian H.
grapevine, texas
"They answered all of my questions and provided the services I asked for"
donna H.
dallas, texas
"Tech was very professional, even the operator were very informative. Very helpful"
edward E.
carrollton, texas
"Nice guys, worked hard, installed HVAC as they were supposed to"
kathie P.
dallas, texas
"Came out and quickly assessed issue; then quickly fixed"
patti L.
richardson, texas
"knowledgeable and personable technician. Explained all clearly"
teresa W.
dallas, texas
"Never calls back and solution of cold water rocks in pipes and needed 2 hours to put insulation on after manager approved install of recirculation pumps"
jana A.
plano, texas
linda T.
dallas, texas
"It was late in the day when Mark got here. He went over everything and then did the repair and the system is working. Thank you so much."
david P.
dallas, texas
"They were knowledgeable and efficient in their work."
george A.
dallas, texas
"He got the job done"
christine A.
lucas, texas
jane D.
dallas, texas
"Andy, the technician, is a 10!!!, but he was due between 12-2, but arrived at 4:00. I had to call customer service twice to make sure he was coming."
reynolds T.
richardson, texas
tom M.
dallas, texas
"Joe solved the problem quickly and effectively."
pamela A.
dallas, texas
"There wasnt any cooling in our bedroom. The service man seemed to open it but said there was a damper issue. He said the dampers werent a Levy responsibility. When we paid $20,000 for what we thought was AC. Apparently not. The man said that Mr. Levy had nothing to do with it any more."
karen S.
plano, texas
"no complaints"
margaret S.
carrollton, texas
"The technician was very thorough and knowledgeable."
phil U.
dallas, texas
"Fixed my problem, did it quickly. Explained everything to me in terms I could understand. Gave me tips on other plumbing questions I had. Very courteous."
cathy M.
irving, texas
"They are all very professional and get right to work on the order"
rick B.
richardson, texas
"The tech cleaned the outside coils and did a thorough job overall. Im not pleased that he pulled out 3 clean air filters and replaced them. He damaged the filters he pulled so they are unusable."
harry D.
mckinney, texas
terri M.
dallas, texas
"They were very efficient and helpful."
cynthia M.
arlington, texas
"Tech was not wearing a face mask. This is the 3rd time I have had to call. This equipment was not new when installed, that is what I believe."
esther H.
cedar hill, texas
"Professional & personal."
brian L.
dallas, texas
diana L.
dallas, texas
"Juan was very nice, answered all our question and very provisional. Will ask for him next time."
mike C.
dalals, texas
"Sergey was very nice, polite. Unfortunately, like the other plumbers we had out previously, he was unable to precisely locate the leak. Also, the price quoted was far higher than the other quotes we received."
melissa J.
dallas, texas
charles L.
dallas, texas
"Technician was quick and communicated via social distancing as requested."
stan M.
garland, texas
"Had to reschedule twice because of cancellations from Levy"
russ P.
dallas, texas
"Very friendly; explained what he was going to do; performed maintenance and answered our questions. about water heater and other potential plumbing problems."
paul E.
carrollton, texas
"They told us we had to buy a new toilet. I think we need to clean it better and more often."
clyde S.
carrollton, texas
"Knowledgeable, competent, helpful"
mike F.
irving, texas
"Technician was polite, efficient, and thorough"
kathryn T.
dallas, texas
"Your service was quick and professional, technicians were great and very helpful thanks"
david R.
plano, texas
"Efficient, timely service. Technician was familiar with our account and the maintenance coverages we already gave."
ferman G.
plano, texas
amanda D.
dallas, texas
"He fixed the problem!"
jerry V.
dallas, texas
"Jay is always great--explains everything he does."
jeff H.
richardson, texas
marcia A.
plano, texas
"The technician explained to us a part we needed was unavailable. Couldn't understand him too well. I called the office to speak to a supervisor to call me back. That has been a week now!"
sandra M.
dallas, texas
troy W.
cedar hill, texas
"trch dod a good job, and gave me my options for a new unit."
robert Y.
plano, texas
"Only one minor problem. Tech turned down thermostat to check system and did not return it to its normal setting. These seems to happen almost every time we have a tuneup service. No big deal."
bryan B.
dallas, texas
"Quote provided for repair was 90% more than others."
dara M.
dallas, texas
"Within a minute of looking at our unit, the technician told us it was something that would need to be replaced for thousands of dollars. We had another technician come look at it, and the problem wasn't the unit at all and he was able to fix it for $100. Also, the technician was not very friendly and was complaining about working on a Saturday."
victoria S.
dallas, texas
"Please wear masks inside"
tami K.
carrollton, texas
"Great personality"
vernon L.
plano, texas
mrs doba D.
dallas, texas
natasha M.
farmersville, texas
"I was told there was a leak detected, I had another company come out and they couldn't find a leak. I watched the other company look for about 30 minutes, when your company came I watched as well and I didnt see or hear where the leak came from but was told there was one."
brad M.
dallas, texas
"Good diagnostic just far more expensive that I could've ever imagined for the work"
steve D.
dallas, texas
brian G.
frisco, texas
mrs wright W.
plano, texas
"Johnny made sure that my concerns were taken care of and very timely"
richard M.
dallas, texas
khang T.
plano, texas
joyce S.
dallas, texas
"He found a leak in the coil that has to be replaced which is scheduled for June 29."
les T.
dallas, texas
cecilia H.
little elm, texas
"He was Friendly and on point"
larry B.
murphy, texas
timothy R.
carrollton, texas
"Fast, courteous service!!!"
gayle S.
richardson, texas
"Steve was efficient. He also came in wearing mask and gloves which I did appreciate very much."
william W.
dallas, texas
mathew S.
plano, texas
joe B.
dallas, texas
"The technician did his work well. After that, and the problems discovered, I will never do business with Levy again."
lisa L.
mckinney, texas
marco L.
wylie, texas
masini R.
plano, texas
"Joe spent his time checking on all aspects of the HVAC system, inside and outside, to determine where a problem may exist. He was very thorough with no short cuts."
chris/deb D.
van alstyne, texas
"Joe explained the need repairs and scheduled timely replacement."
mary M.
sachse, texas
"We love Joe. Very knowledgeable."
elaine N.
dallas, texas
"Jay took the time to explain what was happening and why. He did not try to upsale me anything as well."
ancizar jr. J.
frisco, texas
nancy F.
irving, texas
"Tech was a good guy and did all he could to help us out"
steve O.
dallas, texas
"Mr. Johnigan prepared an offer to install a new unit into my home but there really was no room to negotiate and I really could not do as he proposed. And no one ever actually looked at the problem with my old A/C unit."
marilyn M.
flower mound, texas
"Jeremy was very courteous and found the issue with my AC right away."
sasha T.
richardson, texas
"William is great, and efficient"
denise H.
addison, texas
"Mark is very pleasant and gets the job done - very thorough."
susan G.
university park, texas
"I felt like I was working with a 5 star hotel concierge working with Jason. Tyler was very personable and Chris was great too. They were a perfect team."
sean H.
frisco, texas
"The problem was diagnosed and fixed, but the dual run capacitor that had gone bad (45/7.5uf) was replaced with two separate capacitors (40uf and 5uf) taped together, which is not an exact match of the original capacitor. I understand that they may not have every single type of capacitor available in the truck, and the solution works, but paying $170 for a sub-standard replacement is unreasonable given its literally a $15 part."
mike S.
frisco, texas
scott M.
dallas, texas
john B.
frisco, texas
"Call me and Ill explain. The techs doing the work were fine. The follow up call scheduled for next day never happened."
edward S.
frisco, texas
sharon T.
dallas, texas
rajen narayan N.
plano, texas
"Knew earlier Tech visit is delayed, explained the items of he did, sold me a Honeywell filter, and assisted me reset the INternal controller."
steve C.
rowlett, texas
merilen G.
round rock, texas
"The Service experts were kind polite and very professional."
carolyn S.
dallas, texas
larry M.
flowermound, texas
"Very mannerly tech"
bob S.
dallas, texas
"Technician took his time to due an efficient and thorough check of our new furnace/AC. He was pleasant and professional."
mr. matula M.
plano, texas
"Got her very quickley and fixed problem in a few minutes."
linda H.
dallas, texas
"The original technican replaced parts on two toilets and the one that was not having a problem is now having a problem. He came out on 06/01; 06/02; and another technican came yesterday 06/04, same problem is going on. I have had to schedule another appointment for today. Very frustrating, I spent $400 & no 'fix', additionally i just went back to work a couple weeks ago and have had to schedule time off for technicians. Unacceptable!!"
al H.
dallas, texas
"INABILITY TO GET SERVICE AT THE END OF THE DAY---5 PM"
laverne H.
oak point, texas
"It is always around 4-5 degrees hotter in bedroom than rest of house. You did some duct work in the winter. I was told it would help with the problem. It did not."
elise P.
heath, texas
"They were quick, fixed the problem, and were super friendly"
ethel A.
desoto, texas
"They was curtious, knowgable, told me what the problems were,my options, offered their services to correct any problems I might have."
richard W.
plano, texas
"Technician did a good job. I was home so no problem but arrival was about 2hours past window. I was kept informed of status."
james casey C.
plano, texas
"Technician very prompt professional and thorough! Takes time to inform what will be done, why and explain how the unit efficiency is to be maxed for cost savings!"
horace N.
dallas, texas
"Daniel was polite and efficient."
chase S.
plano, texas
leslie H.
dallas, texas
"explained work to be done and was on time with reasonable pricing"
scott M.
carrollton, texas
"Technician was 30+ minutes late and never called, I had to call and find out that he was on his way. He had a mask but no gloves, I gave him a pair. Once outside he was on his phone the whole time and I have NO confidence that he was paying attention to the job! He took forever sitting in his truck and just left the units running until I readjusted them to keep from freezing us out. We've had too many issues over the years to send a 5 month rookie to do our inspection. Please only send a veteran from now on and I can only hope everything is working right as we approach the hot of summer."
kc F.
dallas, texas
"Service was quick. Our technician notified us about the condition of our A/C unit and had a recommendation. He was able to install the part we needed on the same day."
warren W.
farmers branch, texas
"I had to have someone else come back to fix the issue."
jonathan S.
plano, texas
"I would like to speak to the owner about why I chose this. Please call me at 972-814-7998"
sally M.
richardson, texas
"Excellent service"
richard C.
garland, texas
carl D.
plano, texas
"Zachary and his partner were very courteous throughout. When there was an issue in getting the new unit through the gate (opening too small) into the back yard, they called their supervisor who came with another young man he called Hercules and the four of them manhandled the unit over the brick wall at the back of the house!"
cathy M.
irving, texas
"Great job"
susan R.
university park, texas
"Jay had wire dropped off for electricians in preparation for needed work. Jay made it to our house when we requested (late Fri afternoon) to reconnect our AC unit!"
kenneth W.
plano, texas
"The tech was on time and provided the service very quickly."
preston church of chri C.
university park, texas
"Great techs & do work right the first time."
helene R.
dallas, texas
eric F.
quinlan, texas
"Brad was timely, knowledgeable, on-task, and friendly. What more could you ask for? We LOVED working with Bernie, but Brad is an excellent replacement."
robert G.
plano, texas
melvin F.
wylie, texas
bill K.
garland, texas
"tech on time and did good work."
george L.
allen, texas
"He talked about a leak which was true based on numbers, but he didn't seem to test where it was. He immediately went to replacing an expensive part or the entire system to an upgrade without proving that was where the leak was. We were left with no AC still and being pushed to replace system."
james stull S.
dallas, texas
"So professional, patient, and knowledgeable about finding a leak of hot water line under a slab while explaining each step in the process. Gave us good options on which ways to proceed as needed."
rose teasley T.
dallas, texas
"Did not expect a salesman to be on the spot to try to start selling a new. Air conditioner."
patrick dunigan D.
dallas, texas
"very professional and courteous"
mildred E.
plano, texas
"Service was recommended to improve efficiency of air conditioning system. Starter kit was installed timely."
ms lett L.
dallas, texas
"Johnny was timely, polite and professional."
pat P.
forney, texas
"He saw the problem and fixed it quickly."
gonzalo G.
irving, texas
"Tech was able to figure out the issue and resolve it in a timely manner."
mark N.
dallas, texas
"You never showed up. I was told that you would call to reschedule but you have not."
curtis H.
dallas, texas
"Prompt, courteous, professional. Gave me plenty of info and answered all my questions"
warren W.
farmers branch, texas
"Representative was thoughtful, knowledgeable and quick."
harvey W.
dallas, texas
"Alex was ver patient and informative. I asked about a discount because I previously refused a free thermostat when I replaced my entire HVAC unit. I did not expect a freebee but I though something should be discounted.I paid $701.00 including FREE INSTALLATION. Checking on line the same thermostat range cost was $295.-340. Even at $340.00 a labor cost of over $360.00 is very high.Please send a response or follow up call."
susan B.
dallas, texas
mr fogel F.
dallas, texas
denise R.
plano, texas
"Technician was professional & friendly"
karla R.
plano, texas
"The minute this guy walked in, he was trying to sell me something. A simple job escalated to over $900 and I have no confidence that what de did was really necessary. I have been a customer for over 35 years and if someone doesnt contact me about this horrible experience, then you have lost my business and any referrals that I would have made. 214-280-2353."
phyllis G.
dallas, texas
"He was efficient and gave me information to my questions."
bob H.
plano, texas
lawrence muirhead M.
dallas, texas
"The technician, Sergey, did not wear a mask, made no effort to maintain social distance, and made the ludicrous statement that it was "up to the plumber's discretion" to wear one and that Dallas was now "in phase 3" of co-vid response"
rubin B.
farmers branch, texas
len B.
plano, texas
"Steve the technician very professional and efficient. He can and should be rated "EWQ", exceptionally well qualified."
michael M.
allen, texas
"The service tech came out yesterday and did the seasonal check on our A/C units. That service was great. What we are very disappointed about, is what happened later that same day. We noticed in the late afternoon, that the downstairs program panel unit stopped working. The screen is frozen and will not allow any updates. We called, and they said someone would be out today to see what happened. I called again late this morning to see if there was an ETA - and were told that someone would be out - they'd give us a call. It is now 6pm. No one has called, no one has come. We have been waiting at the house all day. We pay the monthly fee to be members of the Advantage program - but am now wondering if this special fee is worth it - not to mention, that the very very expensive units we paid for with "top of the line" control panels are on the blitz after two short years. Not a good customer experience. We realize that in the current environment juggling schedules is challenging. The least you could do is provide a courtesy call - to let us know that no one was coming. Is anyone ever going to come?"
gary S.
dallas, texas
"Jacob appears to be a quality minded tech, knowledgeable and skillful."
helen P.
plano, texas
richard B.
richardson, texas
louis M.
dallas, texas
"knowledgeable and polite. recommended a part to buy and why. good job. young man is an asset for your company"
christy M.
carrollton, texas
"I feel like this company and all of its employees are honest and operate with integrity."
mr bailey B.
richardson, texas
"Steve took the time to answer all questions in a professional manner."