Levy & Son Service Experts Reviews

"He was efficient and gave me information to my questions."

"The technician, Sergey, did not wear a mask, made no effort to maintain social distance, and made the ludicrous statement that it was "up to the plumber's discretion" to wear one and that Dallas was now "in phase 3" of co-vid response"

"Steve the technician very professional and efficient. He can and should be rated "EWQ", exceptionally well qualified."

"The service tech came out yesterday and did the seasonal check on our A/C units. That service was great. What we are very disappointed about, is what happened later that same day. We noticed in the late afternoon, that the downstairs program panel unit stopped working. The screen is frozen and will not allow any updates. We called, and they said someone would be out today to see what happened. I called again late this morning to see if there was an ETA - and were told that someone would be out - they'd give us a call. It is now 6pm. No one has called, no one has come. We have been waiting at the house all day. We pay the monthly fee to be members of the Advantage program - but am now wondering if this special fee is worth it - not to mention, that the very very expensive units we paid for with "top of the line" control panels are on the blitz after two short years. Not a good customer experience. We realize that in the current environment juggling schedules is challenging. The least you could do is provide a courtesy call - to let us know that no one was coming. Is anyone ever going to come?"

"Jacob appears to be a quality minded tech, knowledgeable and skillful."

"knowledgeable and polite. recommended a part to buy and why. good job. young man is an asset for your company"

"I feel like this company and all of its employees are honest and operate with integrity."

"Steve took the time to answer all questions in a professional manner."

"They were great"

"Awesome service from Joe Muniz."

"Excellent job with minimal distractions. Completed inspection thoroughly both inside and outside house."

"Perfect. Did a thorough check. Answered my Qs"

"Nice, courteous and efficient."

"Nice guy, on time, explained why I needed replacement parts for AC unit"

"Great service. Great technician"

"Technician arrived on time, she was professional, followed no contact procedures, and completed the service in quickly."

"fast service"

"Both agents were extremely polite, professional and knowledgeable about aspects of water heater."

"Johnny and Ricky understood my concerns about safety and were very respectful. Timely in addressing the inspection and very thorough. Very courteous and knowledgeable. Responded to all my quest and recommended UV light. Which Johnny installed"

"Very personable and nice"

"Jared has been to our home to do work over the past few years and he knows what he is doing and is very pleasant and goes about his work in a timely fashion"

"The service was on time (actually early) with a courteous service man, no wasted time and very safe and clean."

"Highest levels if professionalism and careful attention to current health ptoyocols"

"Everything went well"

"These techs have great skills and are creative workers."

"He was very friendly and fast"

"On time, thorough and explained what was done."

"LIKED THE SERVICE, TECHNICIAN WAS KNOWLEDGE AND ATTENTIVE"

"Real professional"

"To many sales pitches."

"The technician Harold was very professional and provided excellent service."

"Wanted 275.00 to open up wall and when we asked if that was to fix said no. Then tell him no thank you then gets an attitude and wants to charge more for initial call out fee. Then ask him where leak was tells us he doesnt know. I then question him how were you going to open wall if you didnt know. Then he said because thats where we heard it and rudely says whats your card number"

"Thorough"

"Confused scheduling. Failure to share with plumber the photos I sent. Otherwise, highly satisfied."

"As always the technician was courteous and helpful. Took great COVID precautions too!"

"Technician was very thorough, although my unit is only a year old."

"Knowledgeable and professional"

"Everyone was very professional and honest, I did not feel pressured to do anything or make a decision, and it was super easy."

"Alex did a great job of finding the problem and fixing it."

"Professional, friendly, knew what she was doing. Technicians overall are well-trained and provide very good service.. I wish I could say the same for the "back office.""

"The technicians were excellent. Dustin D is VERY well-spoken, a great communicator. Both he and Tyler were very tidy and took me seriously when I briefed them when they arrived. (I wanted them to be very careful with the floor tile, and not set tools or tool bags down on it, etc). I would have given them a 10 but they had to cut THREE holes in my walls to get this fixed, and the leak was not where he said it was originally. I'm not sure what the point is for a $ 425 leak detection if its wrong. I am assuming the leak was indeed fixed and the new line is not leaking in between the walls, now that it is in the attic. SO in sum, I thought these guys did a fabulous job and were SO pleasant and nice to work with."

"They left garbage on the floor."

"Brad did an excellent job of replacing my fan motor on my outside unit for my AC."

"The service after the sale is important to me. The guy who comes to do that work must be professional and detail oriented so the system continues to function well for a long time to come."

"This is the 2nd time filling this survey out! I finished it once & said it would not submit, to try later. 2 guys showed up in 2 diff company vehicles. I asked why & was given a reason other than cannot be within 6 ft of the other. Only 1 of the 2 wore gloves & a mask in my house. Very disrespectful during the in house lock down. For that reason alone, they are getting a low grade."

"Service seems to have been adequate, but am disappointed with quality/longevity of the heating/AC unit your company installed less than 10 years ago. Even though the unit has been covered by your bi-annual service agreement for the entire time, the technician recommended replacement."

"Seemed to cover all aspect of the air conditioner system to include cleaning"

"The first appointment was missed by over 2 hours. There was no communication between the technician and the dispatcher. The technician was fantastic; your answering and customer service needs HELP. A lot of it. It is not enough to have great technicians. I can find those at other full service companies."

"Brad is always thorough. When I have questions, he explains things in a clear manner."

"Both tech and Maurice were excellent. Very timely, knowledgeable, friendly and professional."

"The problem was resolved at my satisfaction."

"Competent, timely service"

"Arrived on time. Wore a mask. Wore booties to protect carpet. Fast and efficient."

"Jay arrived prepared to tackle the project. His work was neat, and he explained to me the various steps of his work. Project was accomplished without a glitsche."

"quick and efficient"

"Just an excellent, to the point, and friendly assessment of the condition of may unit. No BS at all."

"Steve is very courteous and performs a very thorough inspection of our system."

"Punctual and hard working. Process completed with perfection."

"Did a great job"

"Daniel did his job checking my air conditioner in a timely manner."

"Dispatcher/scheduler had promised a call 20-39 before expected arrival but I was not called until technician arrived at the property. Wasted his time waiting for me to arrive."

"Great service provided at the of a long day for your technicians."

"Technician didnt come when they were supposed to and didnt call, then came when we werent expecting them. They disconnected the vent to upstairs, so there is no AC there. They were supposed to come fix it today and we never heard from anyone."

"Prompt response"

"Technician didn't arrive within the scheduled time"

"Discovered much to my surprise that the monthly fee no longer covers the replacement of filters. I am very unhappy with this change and do not remember being informed about it."

"Raul, the technician, and Rickie the sales consultant, both were very friendly and professional. Each took the time to explain information to me about what they saw and what they recommended. Raul performed a great A/C spring tune up."

"Daniel Garcia has been our technician for many years, and he is OUTSTANDING. We cannot say enough about Daniel. He's capable, conscientious, thorough and kind."

"Tech was very nice and very knowledgeable about his work. Very very nice young man"

"Jay came prepared with the gear to fix the problem. Ken, your tech troubleshooter was also very responsive. And finally, my salesperson, Ted, is always Superman when I call him! ??"

"Fast, polite, thorough, clear, honest"

"Tech wa knowledge and courteous. Very thorough also."

"Johnny seemed to be know his way around the system. He was quick and courteous. Wore his protective footwear. We did wonder why he didn't wear a face mask what with all the Covid-19 stuff going on, but we kept our distance as much as possible."

"Excellent workers who are well trained and fix the problems."

"Juan was great! I told him I was expecting a conference call in a little bit when he arrived. We went over everything we needed to before my call so that he wouldn't have to bother me. Smart guy! VERY helpful. He knows his stuff."

"Excellent work."

"Jacob and his assistant solved my problem immediately - they were both very nice and knowledgeable."

"Overall very satisfied, however we're experiencing same problem next day, so we're questioning whether problem was resolved. Also, for the brief time they were here the fixed price of $300 seemed high, but we recognize your pricing model has changed from years past."

"Technician was here only an hour to check out both systems. One system is not a year old, other system is about 10 years old. I guess he checked everything. He did change air filters and was able to do all work without entering home."

"Gal did not check compressor amps ,only looked at furnace upstairs did not check any thing, only 7 to 9 minutes at location, I watch all the time when they service unit,she did not check other than the Freon pressure, did not check electric behind the panel on outside unit. Ellis a.c. removed screws and checked electric circuit."

"Steve did a great job. Very friendly and thorough."

"Professional service."

"The Technician trainee spilled blue glue on our upstairs carpet - at the top of the stairs The technicians came within the time frame but a day early"

"Steve did a great job. Very knowledgeable, very thorough in his work. Made us feel very comfortable and will request Steve again for fall."

"Harold was considerate and knowledgeable and gave me good advice."

"The service technician was great once he got here. My appointment was forgotten. And then they promised a new time. But nobody showed up for an hour and 1/2 after the promised time. So I spent six hours waiting for a technician. Very frustrating."

"Did not show up on time. they did call. instructions on the new thermostat lacking. second day ok. cleanup ok alot of my opinion was that the decision to make a 20K$ purchase i was really not ready to make. sort of left me out on a limb with no comparison shopping."

"Was told they arrived late and it took a little long for fixing a drain and putting the pipe back on."

"very professional and detailed."

"Terry is very polite,courteous and respectful. I also believe he takes pride in doing his work properly."

"The plumbers were very nice, polite, and respectful of my property. However I thought the bill would be lower as was told on the phone we would receive a 15% discount. When I asked the guys they said it was reflected in the bill. The bill was 520.00 to replace the cartridges in my faucets and the ball cock in my toilet. I think a handyman would have done the job for a fraction of the price."

"Prompt and professional"

"Alex is always very thorough."

"Tech was early. Very friendly, professional and checked everything."

"Levy tech's and office staff have always take good care of us, never a dissatisfaction. THANKS"

"Very professional and provide good information."

"Juan was extremely professional and trustworthy and that was the main reason we let Levy & Son fix our broken sewer pipes."

"Oscar & his assistant was very professional & knowledgeable of my situation and a total sweetheart!!!"

"Very nice tech who answered our questions."

"Mr. Garcia did a splendid job and explained everything he did."

"he was ok but a little arrogant"

"Steve provided excellent service to our ac ewuipment, showed us some trouble soots, helped us secure a way to enhance our dystem, especially while we are self-isolating during this COVID-19 pandemic."

"We have relied on this company for many years and trust that they provide vital, needed repairs."

"Once Juan arrived (I don't believe Juan was my originally scheduled technician), he did a great job! However, my appointment window was from 10 -12. A technician did not arrive until 2:40. That was after MULTIPLE phone calls by me. There was no problem solving by the operators. I offered up rescheduling and the next appointment time offered was on May 21st. So I was just left hanging waiting for an unknown arrival time. Then as soon as the technician arrived, I received two separate phone calls from a sales person. I wish the actual technician was as prompt as the sales person but I guess they just virtually travel with the technician. I have to say that I'm not crazy about that tactic. That being said, the rating would be much lower if not for Juan. I have been a customer since 2002 so I am pretty frustrated that with size, I believe that some sense of customer service is being lost. Also, I did not initiate this appointment, Levy and Sons did. I have a UV light system which needed a new bulb. Again, no bulb. Yet, here I am a long standing valued customer who YOU initiated my appointment. I have the sales rep calling me a couple times yet the very thing that I need replaced, you don't have. However, I was getting a new hot water heater pushed fairly strongly."

"He came as scheduled and did the checkup work as prescribed."

"Tech did not wear booties on his shoes on my new carpet. He disconnected my hose to use it and didnt reconnect it. Also didnt call before he came."

"Plumbers arrived at last available time. Dispatch had them arriving an hour earlier. Did not coordinate with Gas Company who needed them present to turn on the gas. No phone calls by HVAC or Plumbers prior to arriving."

"The HVAC service was fine. Steven (would prefer a non-smoker next time) performed service and cleared a clog in the A/C drain, resulting in a back-up in the bathroom sink. Hand-off from Service Experts (HVAC) and Levy & Son (Plumbing) was terrible (no-show later that day, as promised). It took 4 subsequent trips to clear the clog. Alex (dont know last name) made a ridiculous $2,300 recommendation to replace pipes in the wall, when it actually only took someone who knew how to run a snake to clear the pipes. Responses to following questions are based on the TOTAL experience (not just Steven). We have active service agreements on 4 different properties, and feel obligated to continue...at this point."

"Daniel was prompt, courteous, professional, knowledgeable, and respectful--what more could you ask for."

"On time. Polite.Efficient. Cared about what he was doing and kept me in the loop."

"Overall...customer Service made promises they could not back up with action. This 24/7 is a joke. And I thought your price for service was ridiculously expensive."

"Steve Byson, our Tech who came to do the spring tune up was Great!!!!!! He was very complete, courteous, answered all of our questions. We would request he be our Tech on any future needs that we have. I called y our office today to let them know what a great job he did. My daughter will be calling for a spring tune up and will request Steve Byson."

"The technician was very considerate of the fact that he could not come in the house. He fixed the compressor in a matter of less than an hour. I was very pleased"

"The technician slammed the attic door when exiting - it now does not completely close"

"Excellent quiet business like. Protective gear in place."

"Professional, provided clear explanations, and overall pleasant person."

"The tech was wearing a mask and was careful to perform the service with the least risk possible regarding the transmission of the virus."

"Brad did a thorough inspection"

"The technician was vey professional and couterous. Did a great job. Thanks"

"They were on time and quick, courteous and wore appropriate protective gear."

"Service tech was on time and efficiently handled the repair."

"He came out at 7 pm when we discovered our water heater was not working."

"He came, introduced himself and proceed to do his job. Kept his distance and was very polite about it."

"I had a visit from 2 representatives of Levy: Juan who handled the regular maintenance service and Mark who came to the house to discuss options for the future. My maintenance issue was addressed very quickly. Juan is knowledgeable, and he diagnosed / explained potential problems. Mark was also knowledgeable, and he presented a plan of action which I accepted."

"Call distributer was friendly and followed up as she said she would. Efficient, competent, professional, and customer oriented technician."

"the tech. was very sharp, polite and seemed to know what he was doing."

"Jay was very efficient, very helpful in explaining what was serviced, general info, etc."

"Steve and Bernie were very helpful and efficient."

"Everything went pretty well. Had one small callback issue but it was resolved promptly."

"Matthew Jacob is a stellar plumber. The best we have ever had. Hes personable, respectful and very knowledgeable."

"Good results, fast, clean, friendly, informative"

"The technicians are professional and very well mannered."

"Great job and very helpful"

"Alex was great and was able to get our thermostat failure fixed on Easter Sunday!"

"The tech, Sheldon, was very kind. I told him I couldn't let him I and he understood. He completed his work and returned to the door to tell me I could close the garage door."

"The technician knew what he was doing, worked quickly and inobtrusively."

"Both gentlemen were absolutely wonderful. Did their work very fast and efficient."

"I feel like every tme your technicians do the semi annual check,they try to sell me something, e.g.$30 for tablet to keep drain line open(why not use bleach?).$200 a lb.for refrigerant is ridiculous.Also was surprised the technician did not wear a mask or gloves."

"THE TECHNICIAN DID A VERY GOOD JOB - FOUND A LEAK IN THE COIL THAT NEEDED TO BE WELDED-SCHEDULED ANOTHER TECH FOR THAT- HE DID NOT HAVE PROPER EQUIPMENT-SCHEDULED ANOTHER THAT WAS TO BE HERE AT 4 PM DID NOT SHOW CALLED THE PLAO NEXT DAY FOR AN EXPLANATION - TOLD THE SERVICE DEPT WOULD NOTIFY ME WHEN THEY WOULD COME NOW FRIDAY 745PM & STILL HANE NOT HEARD FROM ANYONE!!!!!!!"

"The technician fixed the problem and explained the cause of the problem."

"Joe has been to our house many times he is best!!!!"

"Bobby, Anthony and Bernie were fabulous! They were kind, considerate and professional in every way"

"Prompt response to my request. Solved problem by installing needed part In my AC."

"Professional, courteous, knowledgeable service."

"Brad has serviced both my and my daughter's system previously, and always does so in a professional and cheerful manner. Bernie has been to my new place previously, and is equally gracious, knowledgeable, and professional. My original appointment was for 4/8 but the tech was stung by wasps on the previous job. I worked with Brenda and Veronica from the office to become informed and reschedule the original job. On 4/9, Brad arrived on time, and took care of a recommendation from his fall visit--drain pan coating. I've used Kruger/Service Experts/Levy & Son since 1981 and highly recommend the business and its representatives."

"Brad arrived when he said he would. He performed the service check efficiently and explained the results and recommendations to me."

"Brad was very courteous! He performed his job with total respect for Social Distancing. Send him back any time!"

"Joe arrived on time, listened to what was going on with our systems, then proceeded to check all the systems out, he reported back on findings and consult on what needed to be done, got our okay, and started working. He was very thorough knowledgeable. We needed a few parts so he will be back on Friday to complete the service, but we have every confidence it will be done accurately and professionally."

"He did not have a mask as I was told he would."

"Sheldon was communicative of the activities he came to do and what he did."

"Service Experts believe in making their customers high priority especially if youre part of the advantage plan."

"The 2 technicians worked fast & efficiently.²"

"Fast & efficient."

"They evaluated our system and let us know what needed to be addressed in a respectful and timely manner."

"Sheldon courteous, professional, and friendly. He did thorough work and answered my questions."

"Your technician was courteous and clearly explained the reason for repairs and left choice up to customer on how to proceed. No hard sell or scare tactics."

"arrived near the end of the expected service window"

"Great customer service"

"Very friendly, good work ( I hope) dont know much about it!"

"Very professional, he knew exactly what to do."

"Very professional. Detailed information and explanations."

"Daniel was professional, efficient and friendly."

"On time service and knowledgeable technician."

"The technician was not too concerned about physical distancing. He did seem thorough. He could not give a satisfactory explanation about the need for a uv light and filter on a unit installed in the fall of 2018. The fall technician said the filter was fine, Joe Muniz, and gave me no indication of future costs. The new billing was a complete surprise."

"Prompt and honest service."

"Jared did a very thorough job and cleaned up afterwards. He explained all that I should know."

"Prompt courteous professional friendly"

"he did very good work."

"He was prompt, efficient and did a great job."

"Very satisfied except for the service person did not arrive inside the designated time range. We had to call to find out the status. He finally arrived over an hour later than the time window designated. Also he did not have filters on his truck. He told us he would bring them first thing the next day. He finally brought them at the end of the day only after we called to check the status. He performed well in our home and was knowledgable and explained everything he did in a professional manner. Being late without calling and the handling of filters kept him from getting a perfect score."

"We ended up using another plumber, because the other firm cost was 1/2 of what your quote was."

"Tech Johnny & Bernie were very thorough on checking all units inside & out replacing old thermostat with new"

"He persevered when he had a problem and was successful with it."

"Very professional & knowledgeable. Extremely friendly & neat with install & clean up"

"Did a good job"

"Very thorough and polite"

"easy as usual"

"very professional service -- instilled confidence in their know how and execution of work done"

"great service provided"

"Service in Oct. '19. Latest service was for same problem. Seems in Oct steps should have been taken to keep from reoccurring. Ants in contactor said to have caused malfunction. ??"

"He was careful not to track in dirt. He checked both units inside and outside. He showed me how to program my thermostat I had questions about."

"Nassr was at his best as always. Arrived within the expected time frame, showed excellent customer service and provided the necessary updates on the work he was performing."

"Slow in getting here."

"Did not change our filters and did not share that with anyone. My wife had to call them afterwards. We changed the filters ourselves."

"On time, very through in explaining the system"

"The new technician knew exactly what he was talking about, very refresy"

"All questions were not answered."

"Very professional and very thorough"

"Great service in quick time during a very trying time for all of us."

"Joe was very thorough and explained his findings to my satisfaction."

"Your price is very high Service is excellent"

"Joe checked out our ac units but was unable to check the outside units due to the cool temperatures. He will come back Mar 25."

"Your technicians have always been knowledgeable and very nice."

"Professional, courteous, knowledgeable"

"The service provided by the technician was both professional and courteous. No issues with the tech or his skills. I do not like that a sales rep showed up unannounced to what seemed to me be an attempt to upsale services I did not inquire about. Many things are good about your services, but this one is not. I also feel the overall price increase that has occurred is too much as well. In addition, when I made my online appointment no one actually verified the appointment. In the past, a company spokesperson at least called the day before to re-verify the date and time."

"Employee fell through my ceiling and a manager has not contacted me regarding repair nor carpet cleaning. Very disappointing."

"Efficient and courteous service"

"My ceiling is still leaking"

"The technicians did a great job and were great to work with."

"Brad was very knowledgeable and kept me updated every step along the way."

"Complete analysis of problem and explanation of proper solution"

"Though I was not home, my wife thought the testing and inspection was well performed."

"His was professional!!!! The customer service was friendly and provided Great service."

"Jared was very professional, courteous, and a "good guy""

"Good job (as far as I can tell (I'm a musician....) Polite, efficient"

"He performed both winter and summer checkups on my inits!"

"professional, thorough, knowledgeable, personable"

"very helpful"

"Agent explained all the details"

"Excellent Service and quality job"

"Still waiting for plumber to repair front water faucet. What size air filters should I order?"

"Service was more than double what I have ever paid before for the same service from your company. Cost was over $400 to unclog a kitchen sink. I paid $145 to unclog low drains and only $250 for an unclog with a camera being used. This is in addition to the customer service rep who took my initial call being extremely rude. I have used your company for 10 years but can not say I will use your service again based off this experience and the rude rep who I was forced to deal with."

"Very efficient and professional installation. Overall Im very satisfied with my filter installation and would recommend Levy and Son."

"As always, Juan was excellent at taking care of my spring HVAC checkup and explaining everything to me. Hes also personable and thorough."

"So far as I know, the technician did everything that was expected in this service call. He was very pleasant and even answered a couple of questions regarding the programming of my new thermostats---which he was not expecting to be asked."

"Reliably consistent"

"Juan arrived when he said he would. He was courteous and professional and diagnosed the problem quickly and correctly. He was honest enough to recommend getting the air handler replaced by the original installer."

"This is what i expect from Levy and Sons. I have been a customer for 30+ years and have never been disappointed with their service."

"Was very professional"

"He did a very good job on making it work with the new parts"

"Technician Trey was thorough and well qualified. He was personable and great at explaining the problem and solution."

"Glad to see finally fixed issues. Although, I will not know for sure until summer hits and the A/C is running constantly."

"Always excellent service!"

"They both did a great job explaining what was wrong. Mark did a good job of explaining the way a different system would work."

"I needed replacement UV filters when Jay visited 2/4. There was quite a bit of confusion about the size. I waited. When Jay came back 2/20, the size ordered did not fit. It was a long day."

"They were on time, professional and efficient and very pleasant."

"Dustin Deweese/ great job"

"The work was completed to our expectations by the technician. What we are dissatisfied with are the deceptive scare tactics used in the name of safely by Elias. He attempted to scare us into purchasing a new system claiming that we had a unsafe level of carbon monoxide present in our house. As it is noted on the service ticket: CO detector picking up 4ppm!! Heat exchanger is damaged!! Health concern!!! Upgrade system!! Customer is aware of damaged exchanger and at this time has declined upgrade! We did some follow up research on acceptable CO levels and found 1 - 4 ppm to be a normal level in human tissues produced by the body. Further, according to ASHRAE, standard allowable CO from vented appliances, indoors, for 8 hours is 9 ppm. Our CO detector's memory reports -0- CO detected in our house. We found that the first alarm for UL2034 devices is at 70 ppm, but it is not until CO reaches 200 ppm that evacuation is necessary. At 400 - 800 ppm it becomes life threatening. We are appalled by these tactics used by Elias as he is aware that we have been planning an upgrade to our system. We find his behavior to be unethical and dishonest. It goes without saying we not consider purchasing a new system from Levy & Son. Our trust has been lost. We have been long time customers of the companies Kruger-Service Experts-Levy & Son and have always been satisfied with the service. We are reassessing that relationship as well."

"Arrived on time. Fabian answered all of our questions. Technicians were efficient and finished their installation in a timely manner."

"Brad was fast and thorough."

"He was polite, quick, and efficient."

"Super nice technician. He did not make a mess and was conscientious and thorough."

"Alex was friendly and kept me informed. He is a good representative for Levy."

"The technician was very thorough and knowledgable."

"The men were very professional and new their subject well."

"Waiting for some follow up work."

"Excellent work"

"Dustin and Tyler were very professional in their work. They were efficient and I am pleased with the job they did."

"He left dirt all over my tub and around the tub. He changed the air filter and left the dirty one leaned up against the wall and the wrapper from the new air filter wadded up and on the ground."

"Dustin and Tyler were excellent, very friendly explained all options"

"Arrived early and completed the inspection and maintenance ahead of schedule. Gave me details on new programs."

"On time. Quickly done. Technician was very nice"

"The technician was almost 2 hours late (1 hour and 45 minutes past the noon-2 pm service window) due to an emergency service call. I realize emergencies happen, but a call to let me know the technician would be late or to check if it's still ok to come later would have been appreciated. Just keep the customer in the loop. I didn't know the technician would be late until I called at 2:30 pm to check the status. Fortunately it was fine for the technician to arrive late, but on another occasion it may not have been ok. Otherwise, the service was great."

"He was on time for his scheduled appointment. Didn't feel that he took advantage of me by trying to sell something I don't need."

"technician communicated very well and let me know if there was any problems. there was none"

"William was very knowledgeable in fixing the toilet. He was very pleasant to work with."

"Very polite technicians. I told them about an issue I was having at the end of summer with the indoors unit dripping water and they promptly took care of it. They also had the correct filter size and didn't have to cut down a longer one to fit as has happened numerous times in the past (a real P.I.T.A. to remove as the cut edge gets caught)."

"He was good but I don't remember him saying what his name was."

"competent"

"Arrived on time and did the job quickly in spite of the rail!"

"Sid suggested a different way to solve our problem if it returns in the future, at a considerable savings and less disruption to our home, and us! Excellent job!"

"Very courteous and knowledgeable. He answered my doubts and questions on the maintenance work he was doing and explained what he was doing"

"Steve was very courteous and professional."

"Do not appreciate being sent a sales person with previous notice - it has happened twice"

"Prompt service"

"Technician could not communicate diagnosis."

"William was very patient attentive and cared"

"Darryl was pleasant as usual and quickly determined the cause of my leaking toilet. He also explained and showed me the problem and how he would fix it. Now, no more leaking toilet!"

"Overall great installation by Buddy. The reason its not A 10 is that Tim told us hed get the electrician out and never did. I waited two days for his follow up and the call never came so got an electrician out here myself and got the job finished. No one ever followed up from Service Experts"

"Polite, helpful & thorough"

"It took a few days to get the right people with the right parts to the house - but once here, it was repaired confidently and quickly."

"Jay has been coming to my house for 20 years. He knows my house and he knows my new a LENOX system."

"William completed a difficult job fairly quickly and was cheerful as he did it."

"Explained everything."

"On time and very professional"

"Tech provided detailed information to questions, including volunteering further insights."

"Friendly technician; seemed very knowledgeable"

"Excellent service person, timely and very courteous."