Levy & Son Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 5,911 Reviews
richard W.
plano, texas
denise D.
dallas, texas
bob S.
dallas, texas
"Professional and on time service."
david M.
garland, texas
"Very timely and professional service"
william C.
denton, texas
"personable and professional"
robin P.
dallas, texas
"Very competent. Good communication."
carl D.
plano, texas
"Melvin was very polite and provided us with good information about our systems."
sally M.
richardson, texas
"Jared was on time and performed a thorough check on the heater."
donald T.
dallas, texas
"arrived on time and knew what to do to fix the problem"
greg K.
dallas, texas
"called that morning and someone was out that afternoon to replace a thermostat. had the repalcement thermostat, programmed it, connected it our phones via the app."
jamie H.
dallas, texas
"Bryan was friendly, professional and got the job done in a very timely manner"
ollie S.
farmers branch, texas
"Buddy was AWESOME! PROMPT WORK AND VERY PROFESSIONAL."
james C.
university park, texas
"Service was quickly and efficiently performed in a very pleasant manner."
godfrey C.
richardson, texas
masini R.
plano, texas
"The service tech was excellent. The only issue encountered was setting up the appointment, as it took a few attempts to get it right."
linda K.
richardson, texas
"Folks working for company r personable and efficient. Brent and David were good and Leo was very considerate, painstakingly explained everything in detail b"
larry K.
dallas, texas
"Started and finished on time and cleaned up."
mr david T.
seagoville, texas
"The service was good and did his job"
alan C.
irving, texas
grant G.
mckinney, texas
mr cooley C.
dallas, texas
"Actual work was great. Confusion with appointment required extra call and ended with two technicians at once."
tabitha G.
sachse, texas
"My system has been made worst and after 4 technicians, none are able to fix the air conditioner that was working and now is no longer working at all."
sally S.
dallas, texas
john R.
sachse, texas
susie M.
plano, texas
"Austin your Levy tech was thorough, really nice and answered all my questions! The best rep. from Levy in all my years of using your services."
charlotte K.
carrollton, texas
"He serviced heater asked if I had any questions. Took old filter with him."
pete D.
allen, texas
fernidan L.
allen, texas
jeff P.
dallas, texas
ms lett L.
dallas, texas
robert D.
dallas, texas
rene Z.
plano, texas
"The job took 3 days. 2nd day was wasted: I waited 6 hours and they keep postponing and finally nobody showed up. 3rd day two technicians arrived and they were determined to fix the problem so they apparently fixed the problem: 3 days and heat is working so far"
mary elizabeth M.
dallas, texas
"Last year 2020, 2 service technicians spend not more than 20 minutes in my home. All years prior to 2020, technicians spent close to one hour checking everything. This year 2021, EXCELLENT SERVICE. The technicians evaluated the heater AND the a/c unit. I am most pleased. And please know Machelle is an asset to Levy & Son."
william S.
dallas, texas
"Excellent service"
dudley R.
cedar hill, texas
"Excellent service and excellent customer service"
asta D.
farmers branch, texas
john Z.
dallas, texas
"Finally working properly"
ann S.
garland, texas
"Technician was very thorough and polite."
raquel S.
allen, texas
"Didnt appreciate the sales pitch seems every time a technician comes he is trying to sale me something, its extremely annoying."
bill W.
dallas, texas
"Greg clearly explained what needed to be done to our fireplace. He then worked very efficiently to get it done. We are very pleased with the result."
jeff E.
sachse, texas
fred Z.
mckinney, texas
"Great job"
ida zweig Z.
dallas, texas
"very courteous and knew his business"
mary I.
rockwall, texas
"Service man was courteous and thorough"
bill W.
plano, texas
"On time. Quick and thorough service."
krystyna A.
dallas, texas
"Reliable, prompt, honest"
john M.
rockwall, texas
michael A.
irving, texas
cynthia W.
dallas, texas
"The service tech was very nice. But I needed a plumber, not a furnace guy."
john G.
dallas, texas
"did na great job - will busing your service again"
mrs ferraro F.
dallas, texas
"Very pleasant, seemed very competent."
oneida K.
plano, texas
"Very polite n professional"
alexia R.
plano, texas
"Technician was on time and resolved the issue."
edward L.
richardson, texas
errol J.
dallas, texas
"Excellent service from a pleasant and qualified plumber , Thats why we have used Levy for the last 30 years. Thanks."
jeff H.
richardson, texas
"nice, friendly, timely"
mr hobbs H.
plano, texas
debra W.
lancaster, texas
"Tech was very knowledgeable"
thomas M.
dallas, texas
"Technicians work was fine. Levy & Son charging structure is ridiculous. Technician on site to replace toilet fill valve with a very substantial charge charged an additional $200 to clear a stopped up toilet, a 10 or 15 minute job."
paul E.
carrollton, texas
"Excellent Service"
christina N.
dallas, texas
"Luis and Matt were able to resolve the back up issue we were having."
erma H.
garland, texas
"Great job"
jane F.
dallas, texas
"The 4 young men who came to my home were efficient, polite, & seemed very skilled."
peter F.
farmers branch, texas
"No hard sell for extras. Quick and efficient service."
david B.
dallas, texas
"It was disappointing that. We waited several calendar days before we were up and running again. After all you installed the unit and now you do not keep any parts For repair? Seems like. A dropped ball to me."
mr donwen D.
dallas, texas
"Friendly. Knowledgable"
lindsey P.
allen, texas
"On a Sunday morning my thermostat gave me an error message telling me my HVAC System was not working properly & to call for service immediately. I have a Membership with Service Experts, so I called them, when I did I was pleasantly surprised to find Kursti, a customer service agent answered the phone vs receiving voicemail. Kursti was absolutely wonderful to work with & she scheduled a an appointment for a Service Tech to be at my home the next day. On Monday when Jared the Service Tech arrived he easily assessed the problem & had it fixed within 30 minutes. As is always true of each Levy & Son Service Expert employee Ive encountered, Jared was kind, respectful, & knowledgeable. Thanks again to the whole team for another great experience!"
joe S.
dallas, texas
"They did their work with no comments and did it in a short time,"
billy L.
plano, texas
katie L.
sachse, texas
"Overall decent job"
lee chase C.
dallas, texas
rao K.
dallas, texas
kathy A.
coppell, texas
"I was not told how much my repair would cost until the work was completed...and it was much more than i have ever oaid Levy before!!!"
dan S.
murphy, texas
"On time crew, efficient, professional."
james G.
dallas, texas
steve B.
plano, texas
anthony tobianski T.
dallas, texas
"The tech was courteous and informative."
diane F.
dallas, texas
don cord C.
dallas, texas
"He immediately diagnosed the problem and promptly completed the service. Commode flushes as expected. Thanks LEVY!"
howard R.
dallas, texas
"We were very satisfied with our plumber; however apparently there was a snafu with our order and/or dispatch and we had to reschedule when he did not come at the original time, and the second time he came out later than we were told. That part was a real mess, but we do not blame the plumber."
stan M.
garland, texas
"Brad was professional and arrived as expected. He diagnosed the problem and explained how it was corrected."
jim M.
dallas, texas
"Professional and friendly service."
johnny B.
desoto, texas
kerrie W.
dallas, texas
"Technician Daniel Garcia always does a good job making sure our hvac systems are in good shape."
rhonda G.
richardson, texas
"because I had to spend money on 10 year old units that should need no work, should be more dependable as I have them serviced by you regularly. And the upselling must stop. UV lights, geez"
nabeel S.
dallas, texas
mike E.
frisco, texas
"He has been here before, did a great job then and a great job now. Validated my system change the filter checked the drains checked everything and was in and out in under an hour"
steven &judith R.
dallas, texas
"Always can count on yall to send out techs that are able to tackle any problem, challenge!"
debbie N.
plano, texas
"Fast, effecient"
david reed R.
highland park, texas
"Quick. Knew his stuff"
aj R.
dallas, texas
sarah K.
plano, texas
linda S.
highland park, texas
michelle D.
dallas, texas
"Honesty, friendliness, and a job well done!"
pete D.
dallas, texas
"We've had Levy and Son for years and trust them."
maxine W.
frisco, texas
doug O.
dallas, texas
"Adebe was very polite and explained things well."
cindy H.
sachse, texas
jane J.
plano, texas
"Rad and Bernie were thorough and efficient! Great Guys!"
eric K.
carrollton, texas
"Here on time and thoroughly explained results and recommendations"
don W.
plano, texas
vernon L.
plano, texas
gary H.
dallas, texas
"He was professional, knowledgeable and courteous."
chris S.
coppell, texas
"Very professional and customer focused from beginning to end."
laura C.
dallas, texas
carolyn L.
dallas, texas
"Friendly,on time"
nancy B.
plano, texas
kathy T.
carrollton, texas
"He had expertise and knowledge from years of service and worked very hard in attic and outside"
sheila J.
plano, texas
"Technician was on time and explained things to me. Also, set my thermostat to where it was which most of the time is not done."
mr morton M.
plano, texas
"Arrived over 3 hours early. They called in advance to make sure it was ok. It was.."
monty W.
richardson, texas
"Fast- efficient"
willie Y.
dallas, texas
"Leo has returned for a second call on the washing machine drain perhaps indicating an expected annual repair but definitely a good repair by staff who knows our unit."
charles mcevoy M.
highland park, texas
mike M.
plano, texas
"Technician was knowledgeable and courteous."
jennifer G.
dallas, texas
"Shelby was professional, thorough, explained everything to me and next steps."
henrich H.
plano, texas
thomas J.
richardson, texas
ralph B.
murphy, texas
"Your team arrived with a mission to sell me over priced equipments."
sandra H.
dallas, texas
"The tech did a good job even thou I had to call 911 for him I hope he is doing well."
shawn W.
dallas, texas
"The technician was early and very professional."
steven B.
garland, texas
"Tech was proficient and competent"
pamela taylor T.
plano, texas
tobe G.
dallas, texas
"Technician was knowledgeable, efficient and nice."
dennis T.
dallas, texas
randy D.
dallas, texas
"Performed fall tuneup as expected, was very efficient, explained results and answered questions"
tommy L.
farmers branch, texas
john Z.
dallas, texas
"Did not work properly for many weeks"
cathy M.
irving, texas
"Great job"
michael A.
addison, texas
"Did a good job, but took 20-25 minutes to write report"
domenico P.
garland, texas
"Quick and smooth repair. Thank you!"
aaron Y.
lucas, texas
wayne H.
dallas, texas
"I will continue to get my HVAC service through Levy, since I have a ten year warrenty. However, I will look elsewhere for plumbing services. With your "New Pricing" system, you are charging at least 3 times more for the same job, compared to 10-12 years ago, when you did the same jobs at my house. In addition, we did not need two plumbers, since one plumber did these jobs 10-12 years ago."
douglas B.
dallas, texas
jeff D.
wylie, texas
"Very professional"
gerald T.
mckinney, texas
deanna P.
dallas, texas
"He did the job and completed with everything back in place as he left it. He also is ordering UV lights that need replacing."
don F.
wylie, texas
david V.
carrollton, texas
"My only issue was that they did show up 90 minutes before the time so I had to re-arrange my work schedule. Normally, being early is nice but when you're working and need to make time for something with little to no notice was my only issue. Everything else was perfect."
jim B.
dallas, texas
newton F.
rowlette, texas
"on time, professional service, direct to the point"
robert E.
mckinney, texas
"Mark & Alan were very profesional.. They had their booties on and they wore safety masks ."
mark T.
plano, texas
"Great guy, friendly and professional"
schmeka A.
red oak, texas
"I had 2 service calls. The ac guy fixed the problem but the plumbing guy took forever and tried to charge me for unneeded services."
steve H.
coppell, texas
scottie K.
dallas, texas
"Jared did an excellent job servicing all 3 of my units."
harvey G.
plano, texas
tabitha G.
sachse, texas
marvin F.
frisco, texas
marianne S.
plano, texas
joe C.
dallas, texas
"Well, the visit was great. Social, personable, charismatic...overall great guy. We did not however ever receive a quote on the propose work to be done."
omar T.
mesquite, texas
ann P.
dallas, texas
"I prefer to have sticky traps replaced regularly."
david H.
sachse, texas
"on time, worked fast, good service."
mr lewis L.
plano, texas
"Allen was on time, did his job fast and that was it."
richard R.
dallas, texas
"Very efficient; Great to work with!!"
carolyn W.
dallas, texas
"William was knowledgeable and professional. He was able to diagnose and fix the problem Unlike a few companies that I had previously consulted"
alfred Z.
dallas, texas
"Your HC tech tested and checked the system for problems."
wendell M.
melissa, texas
jason W.
carrollton, texas
james K.
farmers branch, texas
"Checked all plumbing features of the house which also included the condition of the old water heater"
gonzalo G.
irving, texas
"David and his helper already knew what they needed to do and did a great job."
matt K.
farmers branch, texas
"The technician was more than 3 hours late. Our window was 12pm - 2pm. The technician showed up at 5:30pm with no call or notice of delay."
susie K.
dallas, texas
"Chris was very professional and pleasant."
darla W.
glenn hights, texas
"The HVAC and plumbing personnel provided excellent service"
karon C.
allen, texas
robert B.
plano, texas
"We have been your customer for many years and have always been satisfied with your service. The few times we had questions they were answered and taken care of immediately"
brooks M.
richardson, texas
karen T.
sachse, texas
"The technician never looked at the outside unit."
bob S.
dallas, texas
dr charles B.
dallas, texas
"Service was expertly done, quickly and with attention to detail. Very pleasant experience."
ed G.
plano, texas
"Your technician did not replace the filter nor did he leave one once I said I had changed it on the first of the month. He also did not even look at the outside unit. I got the impression that, since I was not looking to replace the entire system, he was not interested in doing his job."
jorge A.
plano, texas
"Very friendly"
phyllis G.
dallas, texas
"Tyler was efficient and gave satisfactory explanations."
jo-anne J.
dallas, texas
"Courteous service. Thorough"
kenneth G.
frisco, texas
"Maintenance performed and explained. Problem - it took three phone calls to complete the process. Call me for an explanation."
harriet R.
dallas, texas
spectrasalon S.
dallas, texas
"On Time and Great Service. Sent the right man."
ariana C.
plano, texas
"Tech said he could not fix code091. He made the code go away for 48 hours and then the notification came back again. I dont have time to wait 4 hours for your guy to try to fix the notification again."
john C.
plano, texas
"the detailed information provided by the technician including a photo of my filters condition"
joyce B.
dallas, texas
"All went well -"
david reed R.
highland park, texas
john D.
dallas, texas
"The technician knew his job, and he solved our problem."
charles B.
plano, texas
"Brad called to give me advance notice, arrived promptly, was wearing a mask, completed inspection of our system, and was very courteous. I asked him to replace the filter if he thought it should be done. He told me the filter did not have to be replaced now but that it would probably need replacement before next spring, so I told him to do it now, which he did. Very professional job throughout."
neil H.
melissa, texas
"First of all, the Technician who arrived was very friendly and tried to help solve the problem. These bad marks DO NOT reflect on him or his technical agility. Levy & Sons has a problem with their iPhone app. It constantly throws off errors. The tech didn't write the app. It IS NOT his fault. Second problem: a different tech came by a month or so ago and changed out one of the 2 filters. He said he would come back and replace the other one. That never happened."
robert P.
denton, texas
"Technician let me know that it was a minor error code that I received. We reviewed the setting on the thermostat to see if anything needed to be changed due to error. They was nothing that needed to be changed."
joe S.
carrollton, texas
john C.
dallas, texas
"Juan wore his protective mask during his work visit. He was courteous and efficient in getting the semi-annual check-up done. He offered a discounted price on the air filter system. Overall, good job and friendly presentation. Thanks."
lenny C.
frisco, texas
linda H.
addison, texas
"timely, competent, neat, courteous"
brady L.
dallas, texas
mr stopani S.
garland, texas
"He was prompt and efficient. Did great job."
charles M.
highland park, texas
"quick and efficient"
mr crowley C.
richardson, texas
doug O.
dallas, texas
"Smart and Anthony were great. Polite, respectful, and professional. They engaged with me on a few questions and were willing to explain things very clearly."
betty R.
dallas, texas
"Tyler is professional and able to diagnose the issues quickly"
ellen F.
dallas, texas
"I was told I had a leak in my coil. The technician told me the price. I said thats high. I have replaced one before and it wasn't so expensive. He then told me, then you haven't used levy and sons before then. I said I will get another opinion. He said fine. He was not very nice to my husband and I when we asked what the issue was. I did get another opinion and a leak test and there was no leak in the coil."
louis A.
dallas, texas
rob F.
plano, texas
"Never again do I want a sales person to come when maintenance is being done. If there is an issue the tech can let me know, but a salesman being there is a conflict of interest. Please note, this issue makes my answers below split. Tech was fine (8) Dont need the salesman (1)."
jay W.
dallas, texas
"The young man was prompt and he got right to work. He worked steadily but seemed yo be complete in all he did."
gabriela C.
plano, texas
"Very punctual, friendly!"
jane H.
plano, texas
neil A.
dallas, texas
"On time, friendly, informative."
lowell H.
plano, texas
"The problem was diagnosed in the morning and was corrected by that same afternoon."
h michael Z.
dallas, texas
margo L.
carrollton, texas
john lauder L.
richardson, texas
wendy M.
little elm, texas
mrs arnold A.
dallas, texas
rosemary W.
dallas, texas
"Melvin was thorough and professional"
rene Z.
plano, texas
"It was fast and gave me details/options to resolve the issue"
thomas J.
richardson, texas
"He fixed the problem"
pete Q.
plano, texas
suzy J.
dallas, texas
david W.
plano, texas
"Great service."
herschel B.
mckinney, texas
"Took his time to check everything"
anne M.
garland, texas
"on time, professional, knowledgeable"
avery B.
desoto, texas
"These visits seem to be more of a "sales" pitch opposed to service calls. After review & comparison of the emailed visit recap & review of the description/recommended services, during the actual visit, I wasn't advised as to what was checked; I wasn't told of a weak capacitor or that the blower motor housing needed cleaning; it was not mentioned about the high limit not being connected (last persons in my attic were the Levy staff from the initial visit so I question if they disconnected it and failed to reconnect it back). What was said to me was I could use a new unit and you/Levy could offer an estimate."
ashston E.
lancaster, texas
"Very informative and kind."
sharon A.
dallas, texas
"Fast, professional, dependable"
jim M.
dallas, texas
"The consultants who came out were professional."
pamela taylor T.
plano, texas
"2 Diff tickets apparently were created. But, as I allowed NO One inside my house during Covid Lockdown, my External unit Should Also have been checked for Freon levels! It Was NOT! Only my Heat! And, I Had to Aak my tech to Wear a Mask! I was Assured He was Required by You to Wear One inside my house. What he had in his truck was a flimsy paper mask, which broke. I had to both Ask him to Wear a Mask Inside MY Home, but also ended up Providing Him with one of my own KN95 masks! I Am Over 65, and more than 6 months since my 2nd Pfizer vaccination! As you know, my 3rd shot has Only Just been Approved, late last week. That Mask Requirement IS An EXPECTATION during Delta!!!"
murray L.
plano, texas
charlotte B.
dallas, texas
"He knew exactly what to do and did a great job."
cathy M.
irving, texas
"He knew what he was doing"
leon M.
garland, texas
"Knowledgeable technician"
joe R.
dallas, texas
"Daniel is friendly, efficient, and thorough. Great service!"
natasha T.
dallas, texas
"Very sufficient, and got the job done in no time"
barry L.
plano, texas
peter S.
dallas, texas
charles J.
dallas, texas
suchin W.
dallas, texas
"clean and efficient, good personality"
karen B.
dallas, texas
"The guys did an excellent job replacing and repairing the gas lines. They were eager to do a good job. Tino was great at explaining everything that was done."
debbie facey F.
plano, texas
"Tech was very professional."
valerie D.
carrollton, texas
"I called at 2:00am when my digital thermostat said there was an indoor problem. Someone answered the phone and scheduled a technician to come out between 8:00am and 10:00 that day. Daniel came out promptly."
stan S.
richardson, texas
"Cleaned outside heat pump condenser coils."
mr wilson W.
carrollton, texas
"Professional, polite and took care of business...can't ask for more."
lalahdee C.
dallas, texas
"Very through on each unit. Explained everything he did."
denise H.
addison, texas
"excellent service by Christian; explained everything he did"
jean M.
dallas, texas
john Z.
dallas, texas
"Andy Bromberg is extremely responsive to any and all questions and issues that arise both during and after the installation of our new Systems!!"
sandra R.
richardson, texas
"Brad is always professional"
glen F.
plano, texas
"Robert and Jared helped us during the final few days work before putting our house up for sale. Suddenly with much work to do, the air conditioner stopped cooling. Robert came out and identified the problem; Jared followed the next day with a new thermostat. Robert and various others helped us obtain a warranty when we submitted documentation. Thank you, Levy and Sons, for helping us out."
patricia C.
richardson, texas
marisa S.
plano, texas
bill K.
carrollton, texas
reggie T.
plano, texas
"After tech completed his evaluation, his charge was quoted higher than the amount I was told over the phone when scheduling this appointment."
greg A.
coppell, texas
"Quick and professional"
katie H.
plano, texas
"competent hvac & plumber; i've had 2 service calls in last couple of weeks"
mark R.
parker, texas
"Outstanding technicians"
carolyn P.
dallas, texas
"I had a great experience with Sid Marrs he was professional, courteous and treated me with respect. The plumbers did a great job and was prompt."
janet C.
carrollton, texas
"quick response"
karon N.
plano, texas
"The two gentlemen that came out were friendly, professional and knowledgeable about the heating system I have...."
olga S.
dallas, texas
"Technician arrived on time and was very efficient."
dwight D.
dallas, texas
melissa F.
dallas, texas
susan G.
university park, texas
carolyn K.
dallas, texas
"All done well."
thetis H.
dallas, texas
jose G.
richardson, texas
"Dustin was most profession and communicative."
charles S.
farmers branch, texas
"Daniel is an exceptionally competent professional. He performs our biannual checkup with quiet efficiency. He is courteous, knowledge -- just generally a pleasure to work with. Thank you."
bonnie H.
dallas, texas
thomas M.
dallas, texas
"In late June I scheduled my semi-annual HVAC checkup for August 24. Levy was unable to come, so we rescheduled. Despite making about a half dozen unfulfilled appointments since August 24, Levy has yet to provide the service I paid for. The problem, I'm told by uniformly helpful employees, is that my units require a commercial tech, but the agreement does not reflect that fact and non-commercial techs are dispatched. About a half dozen appointments have been scheduled but not fulfilled. Each time it was because the tech was not commercial. One time the tech arrived too late to be admitted despite my specific notice to Levy of building policy. Most recently a tech was scheduled for Thursday 9/9 between noon and 2PM. About 3 PM called and was told I was next and the tech would call me. He did but never showed up. My last conversation was with Becky (?). She was clearly embarrassed and apologetic. She said that she would refund my payment and write a new contract to be service by your commercial side. She told me someone would call. They didn't. I chose Levy because I've lived in Dallas most of my life and know of Levy's long and outstanding reputation. Something isn't right. Below is what I infer from my business experience. I've never interacted in person or by phone with a Levy employee who was unhelpful or unpleasant. Your good frontline people are not being properly served by management. My case is a textbook example of management failure. Employees are making mistakes but they are largely not at fault. Management is failing to provide employees with policies and procedures that discourage error. Instead, your system seems to encourage it; how else to explain the persistence of the same job assignment error time and again. It is axiomatic that ~ 80% of employee errors are not the employee's fault, rather they result from poor systems that are error tolerant. The best systems make it difficult to err. But when errors occur the system detects them early and management corrects the weak spot so that they do not occur again. Sincerely yours, Thomas H. McConnell, MD, FCAP Former CEO AMLaboratories, Inc. PS: Please refund my contract payment. I will find another HVAC provider. However, my experience with the plumbing side of Levy has been favorable. If you are willing I will continue to call Levy for plumbing needs. Do I need a contract for plumbing? If so, please send one. I do not intend to make snarky comments on Facebook, Yelp, or any other venue on the net. It's too full of ill will as it is."
gerda B.
dallas, texas
"they were on time and the phone calls perfect"
scott B.
frisco, texas
lindsey P.
allen, texas
"Service Experts as a whole provided excellent service. The technicians that serviced my home and fixed two problems were efficient, kind, and respectful."
terry M.
dallas, texas
"He knew exactly what to do and how to fix it!!! Took 4 1/2 hours but all went well!"
tony B.
dallas, texas
"Repair of two toilets was fine. Sink repair was not - pop up assembly not properly installed. Sits too low in the drain so even in the up position does not drain unless plug removed. Also gets stuck in the down position. No idea how Bryan would not have noticed this. How do you want to handle this?"
jonathan C.
allen, texas
"Tech was very helpful and thorough."
ellen C.
addison, texas
"Professional, friendly, on time, went over and above"
larry R.
dallas, texas
"Did gods job as always"
mina B.
dallas, texas
"The AC was out for two days, but he got it fixed. He didn't have any filters of the right size in his truck. I bought some and got them yesterday. He also informed me that the air ducts going into both units were under-sized based on the power of the unit. I'm a bit frustrated that I wasn't told this when I spent $11k about 18 months ago. I don't know whether that needs to be fixed now or not. It's a bit troubling that the install technicians either didn't check or just didn't bother to tell me."
james kelly K.
plano, texas
gary B.
dallas, texas
"The technicians quickly located the problem with the compressor unit and replaced the capacitors. Parts were on the truck and we had the AC up and running before dark."
meryl N.
dallas, texas
"Appt was scheduled for 8-10. Received a call at 7:30 saying tech was on his way and would be here in 35 minutes. Tech did not ring door bell until 8:45 although he was outside earlier."
deb M.
flower mound, texas
"The person who came out told me the solution to my problem was a new air conditioner. Of course I was not Im going to do that because thats not what the problem was, and then he started backtracking a bit. In the end he told me I had two things that needed to be replaced for over $1000. I asked him why he told me I needed a new AC if they were repairs that could be done. He didnt really have an answer for that. Ive has the same problem before and knew it needed to be blown out - as it was clogged. He would not do that. When I asked again, he told me it didnt need that, but if he did it would be $300. Once he walked out the door, the other gentleman that was with him closed the door right behind him and stood inside and told me, my son, and my renter that he didnt think it was right that he told me I needed a new AC, but he did think that the repair should be done. I had someone come out the next day who blew out the air conditioner, charged me $95 for the service call and the repair. Good thing I didnt fall for theYou need a new Ac. The other problem we told him about is that one of the rooms upstairs is not getting cool. Your guy said its because I need a new AC. The guy that came out from another company said I bet when I go up there theres a Y duct. He was right. He is going to put in a new duct, add the component so that I can clean out the drain once a year if needed, and blew out the blocked AC all for $345. I am very disappointed that he tried to take advantage of me like that."
rita H.
plano, texas
"The technician Buddy was very courteous and explained what he was doing. Thorough and fast. Good work."
gary H.
richardson, texas
dorothy N.
dallas, texas
"The technician cked every thing and provided me with the results"
jason B.
dallas, texas
malia M.
plano, texas
ron P.
dallas, texas
"The Levi tecchnication, Juan Pineda, is exceptional. This AC visit is the annual AC technical review."
shane E.
irving, texas
"When I made the appointment I noted that the filters and the UV light needed to be changed. I called again the day before the appointment to verify changing the filters and UV light were noted in the appointment and the scheduling person confirmed. When the technician arrived - he said he wasnt aware of the filters or UV light needing to be replaced. He had to check his truck to see if he had filters but did not have a UV bulb so I had to call and schedule a second appointment just for the UV bulb to be replaced. Very frustrating especially since I called the day before to make sure it was noted for the service call."
elizabeth W.
dallas, texas
"Juan was knowledgeable, thorough, and on time. He explained what he found and what he did. He was excellent."
alex P.
celina, texas
carol W.
dallas, texas
"I called in and said the main unit, installed by your company 7 years ago was not cooling well. The technician arrived with a salesman. There was a hard sell for me to replace my entire system."
mr rose R.
university park, texas
"Garry and Leo are professional, efficient, deliver quality results, are customer oriented, and consistently exceed expectations!"
gerald T.
carrollton, texas
timothy D.
mesquite, texas
"Response time"
kenneth C.
dallas, texas
"Melvin was prompt, courteous, friendly, skilled, and a hard worker."
celeste M.
dallas, texas
"Knowledgeable and friendly technician"
linda S.
highland park, texas
janice T.
dallas, texas
dean A.
dallas, texas
"Friendly and helpful technician. Very stressful day for me and he was kind and helpful."
marcia A.
plano, texas
elizabeth nair N.
richardson, texas
"Hassle free, on time, easy to deal with."
willie Y.
dallas, texas
"I can't figure LEVY out. You are very responsive regarding potential service contract, but your follow up for customer service is astoundingly poor. I simply need a followup phone call from Rueben regarding the service that was provided. What is so hard about that. I chose Levy because you are the primary provider in our condo. I purchased a new HVAC and water heater which you installed in 2020. The skilled labor has been outstanding. ( Most recently, Harold noted the unit was overfilled with Freon from the last service call and I want to know why this happened with the previous Levy contractor.) Under maintenance agreement, we will continue to use LEVY. However, customer service is the one criteria that separates every vendor that I choose, to which I have years of loyalty and that receives my superlative Google and Facebook reviews."
linda A.
garland, texas
mr tobianski T.
dallas, texas
ashston E.
lancaster, texas
"Very informative"
nick S.
anna, texas
"Fast and efficient. Very professional"
robert S.
dallas, texas
sidney T.
princeton, texas
"Appreciated the technician taking the time to perform his tasks and explaining why they were required."
becky M.
dallas, texas
"Troubleshoot the problems and addressed it with knowledge and care."
michael H.
farmers branch, texas
"Robert was professional, courteous and thorough in every aspect of call."
ed B.
coppell, texas
"Would have been higher except for the delay in getting parts."
scott P.
irving, texas
"The technician was great. There was a little confusion over the free "Heros" package, but we got that resolved."
carolyn K.
dallas, texas
"Capable and nice technician."
harold D.
allen, texas
mr o'donnell O.
dallas, texas
ancizar jr J.
frisco, texas
pat R.
dallas, texas
"The installers were honest, efficient and polite."
peggy H.
dallas, texas
jim T.
dallas, texas
mark G.
dallas, texas
"Todd and his partner Cameron were very helpful and went the extra mile to get the job done ."
assembly inc I.
richardson, texas
robert Y.
dallas, texas
parmella M.
dallas, texas
"Jay was very pleasant and very professional. He was able to diagnose my A/C problems and presented me with options."
charlotte M.
allen, texas
betty L.
mckinney, texas
"arrived on time, did his job effectively and efficiently. Curteous."
andrew N.
heath, texas
"Friendly, knowledgeable and come back on time."
carlos H.
carrollton, texas
"It is not Levy's fault, but the evaporator coil I need is not available from Lennox. It is on back order. No idea when it will arrive. It may be a very hot August here in my home."
ken B.
frisco, texas
"Because they did a great job"
ida zweig Z.
dallas, texas
"There's something in one of the rooms that is emitting smells, but no one can find them. It's not from the return vent nor the a/c vent. We can't figure it out."
gary J.
frisco, texas
"He was very polite and efficient"
james T.
frisco, texas
shungo S.
plano, texas
"Quickly identified problem and resolved."
tarmara K.
rockwall, texas
"The 2 technicians were very professional and courteous. They were very patient and answered all my questions"
chris C.
forney, texas
"Tech was polite and knowledgeable."
harry D.
mckinney, texas
"On time and did the job."
kim K.
dallas, texas
thetis H.
dallas, texas
"Courteous and competent"
john S.
grand prarie, texas
"Cant remember his name. He changed the filter and that was it. Not finding fault with him. Our understanding is that he is a tech ( a trouble shooter) and not on the maintenance side of the house. Are we missing some service, as per the contractual agreement? We do ask that a set maintenance date be scheduled for the next year to preclude the previous years problems."
kevin M.
plano, texas
"Horrible, tried to upsell and overcharge as soon as he came to the door. Customer service agents dont even know whats listed or stated on the website. Told the technician to leave after trying to sell me 4-500% markup. Called another company who was out here in less than 30 minutes and completed repair quickly and at the price quoted."
thurman R.
dallas, texas
"Very friendly and polite and did a good job,"
koteshwar M.
frisco, texas
theresa W.
dallas, texas
"Very professional, polite, and answered all my extra questions."
everett C.
dallas, texas
howard R.
dallas, texas
"We thought our plumber was very knowledgeable and took the time to explain things to us. There was only one issue. We were told by the person who set up the job that we would be called about 30 minutes before the plumber arrived. Nobody called and we had to scramble with an unruly dog,"
thomas B.
lewisville, texas
marco L.
wylie, texas
"Quickly diagnosed problem, was able to obtain replacement part and install it all within a few hours."
michele G.
dallas, texas
jeff Y.
dallas, texas
"The work was done in a timely manner. HOWEVER, I FEEL I WAS OVERCHARGED FOR ONE OF THE REPAIRS."
jeff S.
dallas, texas
"The job was never completed. I have submitted a request in writing to refund my money and not heard back yet Jeff 469-693-3691"
david M.
dallas, texas
"This tech was very efficient and finished much quicker than normal. Unfortunately, he wasn't provided with all the info about our situation before he arrived. (He had to verify that both systems are on the advantage plan.)"
brenda B.
dallas, texas
"Very kind and outstanding professional"
nicholas C.
rockwall, texas
"Competent scheduling (and rescheduling) and the technician is no joke, he KNOWS his business."
carolyn C.
desoto, texas
"Because this young man was very kind and polite"
rui H.
mckinney, texas
charlene M.
wylie, texas
"Technician was very nice, very professional and helpful"
mark S.
dallas, texas
david T.
dallas, texas
"The actions of the tech"
roger C.
irving, texas
john S.
garland, texas
"He did the work that was not done on the last visit by Service Experts n my service agreement."
diana H.
wylie, texas
"The technician was very knowledgeable, courteous and explained everything to us."
james W.
little elm, texas
"Quick response"
richard M.
grand prairie, texas
charles L.
dallas, texas
steven P.
fairview, texas
"On time and professional"
william S.
dallas, texas
"Excellent service"
gerard D.
mckinney, texas
"No reminder email or SMS, no report sent after the visit, no understanding that this was for a rental property (you guys assume service address and home address is the same; you should consider the case of multiple properties associated to a single account)"
ms jones J.
plano, texas
"very professional and quick with his inspection"
greg L.
murphy, texas
"Thorough, professional"
mr scott S.
plano, texas
"On time and completed assignment with a good time frame"
tom J.
richardson, texas
david R.
dallas, texas
cathy M.
irving, texas
torena W.
wylie, texas
"I didn't interact with the technician"
grant G.
mckinney, texas
"After so confusion finding our king time account in your records once found your phone attendant scheduled our needed emergency service call and ur technical Brad arrived as scheduled and was able to promptly diagnose and resolve the issue returning the unit to service"
naomie R.
plano, texas
"Your agent never came on July 26, as scheduled! Due 12-2. Received call about one pm requesting reschedule to wed. July 28 12-2. I made original call, not you, for my six month inspection. On Wednesday, after 3 calls from at 1:20, 2:20, 3:30, I finally said I could not wait . Rescheduled for Monday August 2, 8am. Came at 8:35. Also on Monday July 26, the plumbing inspector arrived after the service date was moved to Wednesday! No communication and no scheduling professionalism. After 27 years with you, I am very disappointed."
linda S.
richardson, texas
"There are numerable reasons and we would like a manager to contact us. We have been your customer for over 10 years and you have installed a complete system and duct work to the tune of approx $20,000 just under 10 years ago. For that time we have been on YOUR maintenance contract the entirely. This past visit has completely eroded our trust."
mary M.
irving, texas
"We still trust your company. However, we have some concern about having more timely service (having to wait two months to late July for the annual AC tune up). Then to have to add 2 pounds of freon (declined a suggestion to add still another unless a leak could be discovered). No leak was discovered."
joan J.
dallas, texas
"Service efficient and timely. Issues explained well and all questions asked were addressed so I could understand clearly issues he found. AC doing well on the high side."
james C.
dallas, texas
peggy H.
dallas, texas
james stull S.
dallas, texas
"Tyler did a fine job with professional enthusiasm. However, he initially thought the house was plumbed incorrectly for hot and cold but we figured out that the shower cartridge was installed upside down so called to get it corrected. He came back and it was done nicely. Some sensitivity training might be helpful. Finger prints on wall around where drywall was cut out and caulk smudges on shower fixture/wall."
mark R.
carrollton, texas
"Everything was clean and quick"
ben M.
dallas, texas
"Chris and others were friendly, thoughtful and professional"
tim M.
wylie, texas
"The technician was very friendly and knowledgeable."
doug F.
richardson, texas
"very efficient"
marla S.
dallas, texas
"Our problem needed immediate help and Chris was available to help the next day after my request."
mr. dake D.
mesquite, texas
"Kept me informed while he was checking my unir"
susan B.
dallas, texas
johnpaul A.
addison, texas
"Masked, considerate and knowledgeable."
mr. matula M.
plano, texas
"Mark was not going to stop until he resolved the problem. He did! Outstanding tech. I will request him on future problems."
steve D.
dallas, texas
"kelvin was excellent"
mr hobbs H.
plano, texas
elizabeth E.
dallas, texas
"Technician talked through every concern and question I had."
connie M.
addison, texas
"Juan is the best - professional, polite and very knowledgeable"
rene Z.
plano, texas
"Fabian was very knowledgeable and attention to detail. He and his partner did a pretty good assessment of the problem"
stan R.
dallas, texas
al W.
plano, texas
"I was surprised to hear the coolant was $200 for 3 pounds, while other companies charge $68 per pound. That's a lot of difference."
brett C.
dallas, texas