Levy & Son Service Experts Reviews

"Quick and professional"

"competent hvac & plumber; i've had 2 service calls in last couple of weeks"

"Outstanding technicians"

"I had a great experience with Sid Marrs he was professional, courteous and treated me with respect. The plumbers did a great job and was prompt."

"quick response"

"The two gentlemen that came out were friendly, professional and knowledgeable about the heating system I have...."

"Technician arrived on time and was very efficient."

"All done well."

"Dustin was most profession and communicative."

"Daniel is an exceptionally competent professional. He performs our biannual checkup with quiet efficiency. He is courteous, knowledge -- just generally a pleasure to work with. Thank you."

"In late June I scheduled my semi-annual HVAC checkup for August 24. Levy was unable to come, so we rescheduled. Despite making about a half dozen unfulfilled appointments since August 24, Levy has yet to provide the service I paid for. The problem, I'm told by uniformly helpful employees, is that my units require a commercial tech, but the agreement does not reflect that fact and non-commercial techs are dispatched. About a half dozen appointments have been scheduled but not fulfilled. Each time it was because the tech was not commercial. One time the tech arrived too late to be admitted despite my specific notice to Levy of building policy. Most recently a tech was scheduled for Thursday 9/9 between noon and 2PM. About 3 PM called and was told I was next and the tech would call me. He did but never showed up. My last conversation was with Becky (?). She was clearly embarrassed and apologetic. She said that she would refund my payment and write a new contract to be service by your commercial side. She told me someone would call. They didn't. I chose Levy because I've lived in Dallas most of my life and know of Levy's long and outstanding reputation. Something isn't right. Below is what I infer from my business experience. I've never interacted in person or by phone with a Levy employee who was unhelpful or unpleasant. Your good frontline people are not being properly served by management. My case is a textbook example of management failure. Employees are making mistakes but they are largely not at fault. Management is failing to provide employees with policies and procedures that discourage error. Instead, your system seems to encourage it; how else to explain the persistence of the same job assignment error time and again. It is axiomatic that ~ 80% of employee errors are not the employee's fault, rather they result from poor systems that are error tolerant. The best systems make it difficult to err. But when errors occur the system detects them early and management corrects the weak spot so that they do not occur again. Sincerely yours, Thomas H. McConnell, MD, FCAP Former CEO AMLaboratories, Inc. PS: Please refund my contract payment. I will find another HVAC provider. However, my experience with the plumbing side of Levy has been favorable. If you are willing I will continue to call Levy for plumbing needs. Do I need a contract for plumbing? If so, please send one. I do not intend to make snarky comments on Facebook, Yelp, or any other venue on the net. It's too full of ill will as it is."

"they were on time and the phone calls perfect"

"Service Experts as a whole provided excellent service. The technicians that serviced my home and fixed two problems were efficient, kind, and respectful."

"He knew exactly what to do and how to fix it!!! Took 4 1/2 hours but all went well!"

"Repair of two toilets was fine. Sink repair was not - pop up assembly not properly installed. Sits too low in the drain so even in the up position does not drain unless plug removed. Also gets stuck in the down position. No idea how Bryan would not have noticed this. How do you want to handle this?"

"Tech was very helpful and thorough."

"Professional, friendly, on time, went over and above"

"Did gods job as always"

"The AC was out for two days, but he got it fixed. He didn't have any filters of the right size in his truck. I bought some and got them yesterday. He also informed me that the air ducts going into both units were under-sized based on the power of the unit. I'm a bit frustrated that I wasn't told this when I spent $11k about 18 months ago. I don't know whether that needs to be fixed now or not. It's a bit troubling that the install technicians either didn't check or just didn't bother to tell me."

"The technicians quickly located the problem with the compressor unit and replaced the capacitors. Parts were on the truck and we had the AC up and running before dark."

"Appt was scheduled for 8-10. Received a call at 7:30 saying tech was on his way and would be here in 35 minutes. Tech did not ring door bell until 8:45 although he was outside earlier."

"The person who came out told me the solution to my problem was a new air conditioner. Of course I was not Im going to do that because thats not what the problem was, and then he started backtracking a bit. In the end he told me I had two things that needed to be replaced for over $1000. I asked him why he told me I needed a new AC if they were repairs that could be done. He didnt really have an answer for that. Ive has the same problem before and knew it needed to be blown out - as it was clogged. He would not do that. When I asked again, he told me it didnt need that, but if he did it would be $300. Once he walked out the door, the other gentleman that was with him closed the door right behind him and stood inside and told me, my son, and my renter that he didnt think it was right that he told me I needed a new AC, but he did think that the repair should be done. I had someone come out the next day who blew out the air conditioner, charged me $95 for the service call and the repair. Good thing I didnt fall for theYou need a new Ac. The other problem we told him about is that one of the rooms upstairs is not getting cool. Your guy said its because I need a new AC. The guy that came out from another company said I bet when I go up there theres a Y duct. He was right. He is going to put in a new duct, add the component so that I can clean out the drain once a year if needed, and blew out the blocked AC all for $345. I am very disappointed that he tried to take advantage of me like that."

"The technician Buddy was very courteous and explained what he was doing. Thorough and fast. Good work."

"The technician cked every thing and provided me with the results"

"The Levi tecchnication, Juan Pineda, is exceptional. This AC visit is the annual AC technical review."

"When I made the appointment I noted that the filters and the UV light needed to be changed. I called again the day before the appointment to verify changing the filters and UV light were noted in the appointment and the scheduling person confirmed. When the technician arrived - he said he wasnt aware of the filters or UV light needing to be replaced. He had to check his truck to see if he had filters but did not have a UV bulb so I had to call and schedule a second appointment just for the UV bulb to be replaced. Very frustrating especially since I called the day before to make sure it was noted for the service call."

"Juan was knowledgeable, thorough, and on time. He explained what he found and what he did. He was excellent."

"I called in and said the main unit, installed by your company 7 years ago was not cooling well. The technician arrived with a salesman. There was a hard sell for me to replace my entire system."

"Garry and Leo are professional, efficient, deliver quality results, are customer oriented, and consistently exceed expectations!"

"Response time"

"Melvin was prompt, courteous, friendly, skilled, and a hard worker."

"Knowledgeable and friendly technician"

"Friendly and helpful technician. Very stressful day for me and he was kind and helpful."

"Hassle free, on time, easy to deal with."

"I can't figure LEVY out. You are very responsive regarding potential service contract, but your follow up for customer service is astoundingly poor. I simply need a followup phone call from Rueben regarding the service that was provided. What is so hard about that. I chose Levy because you are the primary provider in our condo. I purchased a new HVAC and water heater which you installed in 2020. The skilled labor has been outstanding. ( Most recently, Harold noted the unit was overfilled with Freon from the last service call and I want to know why this happened with the previous Levy contractor.) Under maintenance agreement, we will continue to use LEVY. However, customer service is the one criteria that separates every vendor that I choose, to which I have years of loyalty and that receives my superlative Google and Facebook reviews."

"Very informative"

"Fast and efficient. Very professional"

"Appreciated the technician taking the time to perform his tasks and explaining why they were required."

"Troubleshoot the problems and addressed it with knowledge and care."

"Robert was professional, courteous and thorough in every aspect of call."

"Would have been higher except for the delay in getting parts."

"The technician was great. There was a little confusion over the free "Heros" package, but we got that resolved."

"Capable and nice technician."

"The installers were honest, efficient and polite."

"Todd and his partner Cameron were very helpful and went the extra mile to get the job done ."

"Jay was very pleasant and very professional. He was able to diagnose my A/C problems and presented me with options."

"arrived on time, did his job effectively and efficiently. Curteous."

"Friendly, knowledgeable and come back on time."

"It is not Levy's fault, but the evaporator coil I need is not available from Lennox. It is on back order. No idea when it will arrive. It may be a very hot August here in my home."

"Because they did a great job"

"There's something in one of the rooms that is emitting smells, but no one can find them. It's not from the return vent nor the a/c vent. We can't figure it out."

"He was very polite and efficient"

"Quickly identified problem and resolved."

"The 2 technicians were very professional and courteous. They were very patient and answered all my questions"

"Tech was polite and knowledgeable."

"On time and did the job."

"Courteous and competent"

"Cant remember his name. He changed the filter and that was it. Not finding fault with him. Our understanding is that he is a tech ( a trouble shooter) and not on the maintenance side of the house. Are we missing some service, as per the contractual agreement? We do ask that a set maintenance date be scheduled for the next year to preclude the previous years problems."

"Horrible, tried to upsell and overcharge as soon as he came to the door. Customer service agents dont even know whats listed or stated on the website. Told the technician to leave after trying to sell me 4-500% markup. Called another company who was out here in less than 30 minutes and completed repair quickly and at the price quoted."

"Very friendly and polite and did a good job,"

"Very professional, polite, and answered all my extra questions."

"We thought our plumber was very knowledgeable and took the time to explain things to us. There was only one issue. We were told by the person who set up the job that we would be called about 30 minutes before the plumber arrived. Nobody called and we had to scramble with an unruly dog,"

"Quickly diagnosed problem, was able to obtain replacement part and install it all within a few hours."

"The work was done in a timely manner. HOWEVER, I FEEL I WAS OVERCHARGED FOR ONE OF THE REPAIRS."

"The job was never completed. I have submitted a request in writing to refund my money and not heard back yet Jeff 469-693-3691"

"This tech was very efficient and finished much quicker than normal. Unfortunately, he wasn't provided with all the info about our situation before he arrived. (He had to verify that both systems are on the advantage plan.)"

"Very kind and outstanding professional"

"Competent scheduling (and rescheduling) and the technician is no joke, he KNOWS his business."

"Because this young man was very kind and polite"

"Technician was very nice, very professional and helpful"

"The actions of the tech"

"He did the work that was not done on the last visit by Service Experts n my service agreement."

"The technician was very knowledgeable, courteous and explained everything to us."

"Quick response"

"On time and professional"

"Excellent service"

"No reminder email or SMS, no report sent after the visit, no understanding that this was for a rental property (you guys assume service address and home address is the same; you should consider the case of multiple properties associated to a single account)"

"very professional and quick with his inspection"

"Thorough, professional"

"On time and completed assignment with a good time frame"

"I didn't interact with the technician"

"After so confusion finding our king time account in your records once found your phone attendant scheduled our needed emergency service call and ur technical Brad arrived as scheduled and was able to promptly diagnose and resolve the issue returning the unit to service"

"Your agent never came on July 26, as scheduled! Due 12-2. Received call about one pm requesting reschedule to wed. July 28 12-2. I made original call, not you, for my six month inspection. On Wednesday, after 3 calls from at 1:20, 2:20, 3:30, I finally said I could not wait . Rescheduled for Monday August 2, 8am. Came at 8:35. Also on Monday July 26, the plumbing inspector arrived after the service date was moved to Wednesday! No communication and no scheduling professionalism. After 27 years with you, I am very disappointed."

"There are numerable reasons and we would like a manager to contact us. We have been your customer for over 10 years and you have installed a complete system and duct work to the tune of approx $20,000 just under 10 years ago. For that time we have been on YOUR maintenance contract the entirely. This past visit has completely eroded our trust."

"We still trust your company. However, we have some concern about having more timely service (having to wait two months to late July for the annual AC tune up). Then to have to add 2 pounds of freon (declined a suggestion to add still another unless a leak could be discovered). No leak was discovered."

"Service efficient and timely. Issues explained well and all questions asked were addressed so I could understand clearly issues he found. AC doing well on the high side."

"Tyler did a fine job with professional enthusiasm. However, he initially thought the house was plumbed incorrectly for hot and cold but we figured out that the shower cartridge was installed upside down so called to get it corrected. He came back and it was done nicely. Some sensitivity training might be helpful. Finger prints on wall around where drywall was cut out and caulk smudges on shower fixture/wall."

"Everything was clean and quick"

"Chris and others were friendly, thoughtful and professional"

"The technician was very friendly and knowledgeable."

"very efficient"

"Our problem needed immediate help and Chris was available to help the next day after my request."

"Kept me informed while he was checking my unir"

"Masked, considerate and knowledgeable."

"Mark was not going to stop until he resolved the problem. He did! Outstanding tech. I will request him on future problems."

"kelvin was excellent"

"Technician talked through every concern and question I had."

"Juan is the best - professional, polite and very knowledgeable"

"Fabian was very knowledgeable and attention to detail. He and his partner did a pretty good assessment of the problem"

"I was surprised to hear the coolant was $200 for 3 pounds, while other companies charge $68 per pound. That's a lot of difference."

"The technician was here for an hour and a half/ two hours before he second worker could get here to do the heavy lifting. To remove and replace the old water heater."

"The ducts were replaced but there must be an obstruction somewhere because a few vents that are close to the unit (with new ducts) are still not blowing much air."

"Very knowledgeable and courteous technician"

"He needs more on the job training. Bent the filter covering door, did not change filter, afraid he would break pipe. Fastest maintenance & inspection I have had in the past."

"Very polite and professional techs."

"Communication between Levy & Son and us has been horrible. Promised callbacks with updates havent happened. Management of subcontractors has been negligent. Excavators no-showed for a full day because the plumber didnt schedule them properly and failed to follow up when we informed the office they werent here. One problem (at least) has been misdiagnosed so far - the plumber said it was fixed, and its actually worse, and hes unaware of it because hes waiting for the excavators to be done, and he hasnt called us back despite our repeated requests."

"My previous AC repairman retired. You guys were the second company I called to address the problem. First company could not diagnose the issue. Daniel arrived and was determined to figure it out. He was professional, friendly and persistent. He fixed it and we are now cool as a cucumber! Thanks so much. You have a new satisfied customer."

"Scooter was very polite and explained everything as he went along. He even provided helpful hints."

"I had trouble making myself understood to the woman who took my call. She thought I was calling about an AC leak instead of a plumbing leak. (This may be because your web pages list different numbers for AC and plumbing and I had called the wrong one. In any case, when that was straightened our, your men showed up promptly--on a night call. No problem was found, but as usual, your lead man did a very good job of explaining it to me."

"Very helpful on the phone plus technician came to my house right away same day and ready to help"

"I usually request Daniel. I trust him."

"Melvin, the technician that serviced my AC did an outstanding job. He was right on time, he was very professional, courteous, and knowledgeable. Based on his overall performance, I would highly recommend Levy & Son to anyone that needs service for their HVAC."

"The driver was supposed to call me before he arrived, but I never received a call. The other issue was the fact that he didnt even know that I was on the Advantage Plan, I had to tell him. Why did he not know?"

"All reps were prompt, professional & helpful."

"He was helpful and succeeded in solving our issue."

"Completely satisfied."

"Technician was professional, worked quickly, and explained the issue very well."

"great product and Levy/Lennox did everything exactly as originally explained. Very satisfied with the units and glad to have the service plan."

"The fact it was Saturday afternoon and someone got to our house so quickly, then fixed the problem even faster was Awesome!!!"

"Despite the hour of the evening, he was patient, efficient, thorough, and detail oriented through the repair."

"Chris was very professional."

"He was very respectful of wearing a mask, was very patient and clear when explaining his findings and was not pushy at all."

"when the technician arrived he was fine. Disappointed that Levy cancelled the appointment twice. The second time, during the window you were scheduled to show up. I had to rearrange my schedule twice to accommodate you. i had already paid for the service, the least you can do is show up when scheduled."

"The technician was helpful and honest."

"Quickly diagnosed and remedied noisy compressor by tightening panels"

"great job!"

"Chris called and I spoke with him, but he never showed up. Then, when I called back he didn't answer nor did he return my call. When I called Customer Service, they said he was on his way, but when I called back they were not very helpful."

"I thought a tune-up include cleaning the outside unit removing any debris inside and cleaning the coils."

"Bryan was friendly, knowledgeable, efficient, and fixed the problem."

"Needed to reschedule"

"It took 7 or 8 visits to complete the work successfully."

"Excellent prompt, courteous and professional service from all, as always."

"Quick service."

"I had to reschedule three times"

"Juan is everything you want in a technician. He's punctual and friendly and very competent. You always know the work has been done right when it's Juan Pineda."

"Juan came by unit frozen. Returned in time to fix before big party that night. Thanks"

"They came in, assessed the problem and fixed it."

"Each of 2 pressure assisted flush toilets had new bladders installed. Today I discovered that BOTH TOILETS ARE LEAKING ONTO THR FLOORS!!!!! When I tried to make an appointment for service to repair the problem Levy created I was cut off and put into a voice mail that was full!"

"Brad very quickly diagnosed the real cause of an ongoing problem and presented me all the details of what will be required to solve it."

"If the resident have 2 units then 2 units should be included in TXU service. Something that should be worked out with energy company!"

"very knowledgable and helpful."

"New what he was doing and real easy to get along with."

"Technician wanted to get repair done well & in timely manner. Was very kind & diligent."

"you said you would come out on Sunday at a given time - I called. no one ever called back. no one called or offered an explanation."

"There is no question in my mind that I was royally cheated on my last service call on June 29. I was in a hurry to make sure all was in good shape for visiting family over the July 4 weekend and didnt really think much about the service call until after they left. My experience has been that every few years my one A/C gets a little low on freon and the coils in the attic will tend to freeze up. It usually takes about 2 lbs. every 2 or 3 years. This year when the coils froze a bit on one particularly cool day a couple of weeks ago, I didnt waste any time calling for service to make sure that there would be no problems during a family visit over the holiday weekend. Prior to the service call, the A/C was cooling pretty much as normally during the 90-degree days we had been having. The last few service calls were by the same technician but this one was someone else and the service process was totally different. This technician didnt perform any checks at all on the coils in the attic as was normal. He just went to adding freon as per what I was expecting based on prior years and the freezing up of the coils. Typically, the tech would weigh the freon container before and after the charging to determine how much freon was used. This year the technician didnt weigh the freon before but after charging just pointed to a number marked on the container for the current weight before charging. After the charging, he weighed the container and said we used five pounds and that now, instead of the $200 per pound in recent years, the price had gone up to $400 a pound. I understand R22 is being phased out but that is really ridiculously high. After the weekend, I really started to question this latest service call. I went and checked the compressor label and it specified a charging amount of 7 pounds. I may not be a trained A/C tech but no system is going to cool anywhere near properly as mine was with 5 out of 7 pounds of freon missing. I also checked the invoice and all it specified was R22 for $2,000. Nowhere did it indicate how much freon was used and how much the charge was per pound. Maybe you should see if this tech has charged for more freon that he actually has in his truck. But if he is not specifying how much freon he is using on the invoices, it is not clear how you can do that and verify he is not overcharging. Is he on commission? He really pushed me to buy new units. Ive never had a problem to spend a few hundred dollars every few years instead of buying a new unit, especially when the source of the slow leak is unknown. I dont think this is necessarily representative of my experiences with Levy over the years but this has not been acceptable. I really should get a significant portion of that $2,000 back if you ever expect me to use Levy again. Thank you, Larry Shawn"

"Joe is awesome and very knowledgeable"

"He found problem immediately. Had parts to replace it ."

"Mark Jones came on Thursday to diagnose the problem with a major leak due to an error in the installation of the ductwork when our new furnaces were installed. No one has called to setup an appointment to rectify the problem The temperature in the closet where the furnaces are is registering 57 degrees!!!! We need this repaired ASAP!!!!!"

"Luis is great!"

"Did a great job of fixing the issue and gave us his number if we had an issue."

"fixed problem quickly and correctly"

"Excellent Service"

"Efficient, friendly, informative"

"Late - arrived more than an hour outside my 2 hour scheduled appointment window."

"The installation is not complete. I talked to the technicians who were here and was told they would tell their boss and someone would call. Three days later I called Bernie and told him about the problem. He said someone would call and come out. It's been three weeks."

"lied about returning Monday to replace filters"

"Skooter did an amazing job explaining what he was checking for regarding the AC unit."

"He was on time, worked without ceasing, explained what he did and why, very professional"

"Levy had to reschedule the appointment, but otherwise everything was fine"

"Austyne was courteous and explained what he was doing and what the results were. Suggested tips for the systems."

"problem was fixed, but Very Expensive. $455 to replace a $40 part. I have checked around and the average price is closer to $275 I will not use Levy for plumbing problems again."

"Professional and honest and very knowledgeable."

"Greatly appreciated their service"

"Professional and polite service answer all my questions and concerns"

"The tech who showed up actually did the work as expected. Normally the people who show up do minimal work."

"Danny was thorough explaining the possible issues and my options"

"It was pleasant and thorough."

"Good evaluation of cooling unit. Good explanation of services and program."

"Bryan arrived promptly, did an assessment my found the problem and went on to check out my hot water heater as a prevention. He is a skilled technician, friendly & a good communicator."

"identified issue"

"I thought he was very knowledgeable and professional."

"Problem has not been fixed. Icomfort thermostat was reading Code 31 - Not Communicating. After several minutes, it would correct itself. This has gone on for 1 1/2 weeks. As of today, thermostat has completely stopped communicating and A/C has stopped completely. Have call in for service, but I was told they were not sure when we would get serviced."

"Harold was prompt, efficient and knowledgeable"

"Chris did a great job, and pretty quickly!"

"Technician seemed very knowledgeable"

"Very considerate"

"Was honest and thorough"

"Harold was knowledgeable- however he had to fix the mistake made by the original installers of not tightening the top panel which was making large vibration sound"

"No one ever showed up to look at my problem. And no effort was made to reschedule."

"Professional"

"Technician performed a Tune up on Sat afternoon. Everything was working great. Sunday morning we woke up to no AC. Called and requested a Tech come back. Tech arrived about 4:00 PM. Said to turn off system for 2 hours and turn it back on. If it didn't cool, call back on Monday at 7:30Am and request a Teck come out immediately. He would discuss problem with his supervisor. I asked to speak to a supervisor and was told a request was put in for Management to call me. No one ever did. Tech came back our late Sunday afternoon and said refrigerant was leaking from evaporator coil. Its amazing that the system work fine and less than 8 hours after the original Tech left we had a major problem"

"Adam (think that is his name) was awesome!"

"Tyler was great, he was not able to fix the problem but he tried, he recommended certain things to do but at the end I felt he cared and tried to help"

"The Tech did a thorough evaluation and explained everything."

"Professional, knowledgeable."

"Very great service and informative."

"The technician Brad was very prompt, professional, knowledgeable, and thorough. In the past I have had bad experiences with some of your technicians telling me I needed to spend thousands of dollars on an AC\Heat system that is admittedly old but works well. Brad has restored my trust in your company. You need more employees like Brad."

"Very professional. Explained all options. Technicians knowledgeable and efficient. Appreciated a thorough cleanup when installation completed."

"Issue resolved"

"Oscar did excellent work."

"He was very personable and honest and that means a lot"

"Very happy with the explanation and help with our air conditioning system. Thank you so much!!"

"He did his work quickly and correctly."

"On time and polite."

"Technician arrived on time; worked efficiently; made good recommendations; replaced air filter."

"4 different techs came over 2 weeks and couldn't fix the problem. The first 3 weren't even close to correctly diagnosing the problem. I finally had a different company fix the problem."

"Every time you have come out I have supplied the new AC filter and your Tech installed my filter. I had a new one waiting for your Tech to install and he said you all furnish the new filter as part of my program. He installed your filter."

"While calling after hours, we were placed on hold for over an hour each time. We were then not able to have someone to assist us with our problem. The next day we were able to get in touch with someone to help us. Technition Harold did a fine job."

"Ahmad Was very knowledgeable about my system, answered all my questions and had a great attitude."

"Justin failed to turn the water heater on. Bryan came out the next day and turned it on."

"No wasted motion. He knew exactly what he was doing."

"My service appointment was canceled twice before. The last one was cancelled less than 2 hour before they were to show up and after confirming the previous day. Also after my daughter took off work to be here for that appointment, Ill only continue my service because I have a 10 year warranty on my equipment with you."

"Appreciated the fact that Ruben Vera agreed to absorb the cost for replacing sanitary drain line from kitchen sink, which was broken off during snaking operation, at cost to me."

"We had requested a morning time and they did not show up until close to 6 p.m. He had no idea what he was doing and did not understand what I was trying to tell him about the ac system. Noting was done and my day was wasted."

"The plumber knew what he was doing - said he was a week away from being a 9 year plumber!!! He was very pleasant and knowledgeable - I was grateful!"

"I have a broken line. I called yesterday and was told they were on the way. I said no one told me they were coming I cant be home. Then they said oh they are not coming because the part is at ware house. I called back today about 3 pm. I was told. Oh they are coming tomorrow Friday. Well no one has called me. Text me emailed mr when they are coming. I work. I have to make arrangements. I have already paid up front nearly $1000 dollars and no one will communicate with me unless I call. Not happy. The technician Harold ??? Is wonderful and knows his business. He is an asset"

"No contact after initial consult. Im confused why I got the survey to be honest."

"It took six visits and two weeks to solve the problem."

"on time and professional"

"Did a very thorough and timely job servicing/checking a three of my units."

"The tech Juan was very professional And so nice and understanding. Tried to give me the options that your company had for me. I couldnt afford anything you had to offer. The prices are too high. 400 dollars for 1 can of refrigerant cooler,"

"Was told by the person on the phone that I could sign up for their plan when the technician comes out this way the fee would be waived. When the technician came out, he told me that he can't sign me up, that I would have to call it in and that I will have to pay the full fee for that visit."

"Mark Jones did a very good job in checking over the system. He was very courteous and professional."

"On time, left everything pretty clean, explained all, including the Cost and it looks very good!"

"Johnny was very knowledgeable!"

"Tech was very informative and explained every step."

"called 30 minutes before arrival= heads up! Arrived on time. Very courteous and efficient. Explained an issue he fixed."

"Na"

"Happy to explain in the phone."

"Steve is great, very knowedgable and let us know if there are problems."

"I felt that he did a thorough job and provided good feedback."

"Harold was very helpful and considerate"

"He was professional, friendly & fixed the problem"

"Knowledge, fixed the problem."

"Was supposed to do just an inspection. When the techs lest, the AC unit has not been working at all. Maybe accidentally they did something that created an issue. I called the company and they were supposed to send another tech but nobody showed up"

"Bob Nolan was so easy to work with and the techs - especially David, were professional and neat!"

"good"

"He arrived on time and was careful in our home."

"Very friendly and professional."

"He was very thorough!"

"Both Juan and Jacob have been assisting us with new equipment and routine maintenance issues. They are both EXCELLENT professionals. Top Quality and respectful technicians and people. 5 Star!"

"The price quoted was very disappointing. I was prepared for maybe $300 but when I was quoted $1000 I didn't feel like a valued long term customer. I Bought $56 in parts and did the same repair in 45 minutes. I don't mind paying for service but this felt like the plumber either didn't want to do the work or prices are just taking advantage of people who don't know better. I also bought a new ac unit form you and took 4 service calls to make it right this spring. I now wonder how much I over paid for that as I didn't get quotes. This makes me question my monthly agreement and if it worth the cost."

"Everyone was very nice and worked very efficiently. Cleaned up well when finished also."

"Very polite $ explained all questions I had."

"Alex was on time and fixed the problem."

"The tech and his supervisor tried to sell me $1800 of service that I did not need. He said there was only a 2 degree differential between the intake and outtake on the unit but could confirm why the difference (coil leak, compressor, etc.). I told him I would get the company who installed it to check it out since it was under warranty. The unit was checked by the company who installed it and there is a 20 degree differential. This guy was trying to meet his sales goals. I blame the supervisor guy who came to my house to push the sale of something I don't need. Please call me to discuss 972-741-4561."

"I was satisfied with his job performance"

"Brad was very friendly, helpful and thorough in his work and report."

"Very thorough check up and explanation."

"Juan has done our semi-annual for the past few years. We trust him and it is not an easy one to do as we have 5 units."

"On time, courteous, and efficient"

"Jay knows his stuff!"

"David did the job he came to do (so I would assign him personally an '8'). Left two messages for Ruben, requesting a call back, was assured both times that he would call back, and did not receive the call."

"All the technicians were professional, courteous and kept me informed along the entire path from broken A/C unit through the complete replacement of two units."

"I was told that we needed a new capacitor which I agreed to only to find out that it was only 3 years old and the 2nd replacement capacitor installed in a system that was less than 9 years old. Also shredded the cardboard on our old filter while removing it from the system. Also in the last year they have cancelled 2 appointments on the day of the appointment."

"Helpful, courteous"

"Brad was incredibly helpful. He explained everything, listened to what I was saying and was not pushy. He arrived on time, and he was so polite. I had a lot of questions and was concerned and he again was super helpful and patient with me."

"You don't keep your word"

"On time and efficient"

"Approached with Courtesy and professional behavior by the tech and sales pro. Really didnt expect the sales side on this visit . It was my first experience"

"The technician from the company came out to my home and diagnosed the issue. When scheduling the appointment I indicated what needed to be replaced and confirmed prior to the technician came to the home. The technician stated that he did not have the part and would need to order it and that even if the part is order the entire unit would need to be replaced. It was a complete waste of the technician and my time going through this process when it could have been handled during the confirmation call."

"No one showed up or called"

"Mark suggested a board to prevent falls from the attic access."

"I was told "x" was possibly bad, but technician couldn't tell me how it compared the last time your company serviced my unit."

"Very professional and friendly demeanor"

"I have one rent house remaining. Plan to sell it within the next two years."

"Tech Guy was prompt and great communication concerning the job. Will need y'all in the future."

"Sergey and Alec worked tirelessly helping to resolve our problems, but also went above and beyond by finding other issues and explaining all issues in a manner that we could understand."

"I had no problems. My 9 is a 10."

"Problem was solved quickly"

"Johnny told me what repairs/replacements I might need in the future. He was very professional."

"Very satisfied but still waiting for an estimate for a new unit a week later."

"Jay has been servicing the heating and cooling equipment in my home for years. He is professional and knowledgeable. He and Mark keep me Levy and Son customer."

"Tech never showed"

"Tech was on time, friendly, told us what he was doing, and did the inspection throughly and reported results to us."

"Bernie spent time with me and actually looked at the unit with the technician before describing my options."

"This is about the overall experience. This took 2 days and 2 visits to unclog a toilet. The first tech was on time but could not do the job due to the fact he need help getting on the roof. He said he would be back the next day between 10 to 12pm. The next day no show between that time. Find out it was moved, without informing me, to between 2 to 4pm. Yet again no show during that time. Call and was told should be here shortly and was running late when I called at 4:30. Was called an hour later and told... he is running behind and no clue if they could make it out today and wanted to reschedule. Told the agent the ongoing issue. Finally made it to where they were still going to come out but no time frame. About 90 mins later the plumber called and apologized to say he would be here in 5 mins and forgot to call ahead of time and he would start looking into the issue. Asked if he knew what the issue was (since a plumber had already been out) and he said no. Told him the issue and about climbing on the roof and was told he didn't have help but it would be no issue since he had done it several times already that day. He was great. I could tell he was exhausted for the long day but he was also confused why the previous plumber could not get on the roof. He took care of it in the end. He was great. I really want to put down a 1 for my entire experience with your company. This multi-visit and change/late for appointment BS has happened 3 times now since we started using your service. The first plumber has even been out here 2 other times for fixes. Overall I am fed up with your service. If I find another service that offers the "wave a trip fee service" I will more than likely change at this point. We are spending over $300 per trip and know due to issues with our pipes that we will more than likely need more visits until we can get them replaced. At 6 or 7 visits now at more than $300 a pop, we are spending quite a bit of money. The stress is not worth it."

"I was told to pay for a line that needed to be flushed for water to flow from the air condition outside"

"Always within the timeframe window. Always courteous and knowledgeable."

"He thoroughly explained the age of my unit and its issues"

"Chris knew what he was doing and answered all of my questions"

"He took care of business very well."

"very professional and knowledeable"