Levy & Son Service Experts Reviews

"Prompt and professional"

"The main interest was about selling a furnace. Did not offer information on changing the filter."

"Prompt service"

"Kevin and Mark are very professional, knowledgeable"

"Good service, prompt, call prior to coming to the house, nice people, excellent understanding of the situation we called about, overall excellence."

"System was working before the technician came and during the clean-up/ maintenace something has been broken and I end up with no heating for 4 days.... Instead of telling that they made a mistake.... they started to tel me that it broke because thermostat screen was not working... that result in replacing the mother board..... of the unit.... really?? transparency is critical...."

"Did a great job. Alfredo was very professional and very nice"

"The service has been ok for me, but I will probably look elsewhere when I need to install a new system. Yall have given my brother the run around on the system yall installed for him and hes had nothing but issues with it."

"Technician called ahead of visit and asked to advance time for his visit; we both agreed on an earlier time, and he showed up at the door at PREICSELY that exact time!! I admire punctuality a lot!!"

"A neighbor recommended you to me, and I see why. Very fast, friendly and efficient service."

"It was a perfect service call. I was very pleased with the service persons attention to detail ..his politeness..his thoroughness Couldnt have been better. Thanks to you all!"

"We called for service and the technician came the same day.. Actually, the original problem was solved, and then we developed another one, so you made two trips to our home on the same day. We were very pleased with the prompt and courteous service."

"I had two service calls regarding my problem and the first plumber actually did not resolve the issue so when I called a second service that plumber did resolve the issue. What I appreciated was that I was not charged for a second service call in. Resulting in my giving Libyan sons tens in this survey"

"Prompt and courteous"

"MNy years of great service experience."

"Courtesy and knowledgeable."

"Very efficient delivery men"

"I have the advantage plan and was told when purchased that I would be getting two service visits free, with no hassles on my part, an appointment would automatically be set up That does not happen I get it free but I always have to call for an appointment"

"Great service"

"My service man was polite, knowledgeable and efficient."

"Juan, the technician was very professional and informative."

"Tyler was awesome."

"I think its a little odd that a salesperson has to accompany the tech."

"Very professional technician, friendly and thorough Timely service, decent pricing"

"Always do a good job."

"Knowledgeable, professional"

"Was on time and fixed it quickly"

"I feel totally ripped off. $350.00 to fix a cartridge? Shame on you"

"Tyler was originally scheduled to replace the stems in my shower stall yesterday morning. He didn't, and when I called him to ask why, he said someone sent him on another job and told him they'd call me to let me know. No one ever bothered to contact me. The asshole who pulled him off my job should be fired. If anyone ever pulls that shit on me again, I promise you I'll never use this firm again."

"Please see Q 8 below - service technician asked me if I lived at my home alone - that was none of his business and frankly it was Creepy. Maybe he was just making conversation - but it was out of bounds."

"Easy to schedule --on time -good work"

"Good tech."

"Dependable and reliable ant thorough. Trust them. That is for the inspection. The "tag along" person that tries to sell you additional services is sometimes a nuisance. He suggested expanding a part of my attic duct work which was exact opposite of what the Levy experts recommended at the time I did the sustem upgrade a couple years back. So that was a little frustrating. Also, for doing the annual maintenance program inspection, it would be preferable to allow me to schedule an afternoon appointment even though I have three zones. The inspection only takes an hour in total, so why can't I also have the afternoon time slots to use for scheduling purposes?"

"edgar was great"

"Reliable, trustworthy and dependable. Willing to work with customers to resolve maintenance issues to personal satisfaction."

"experience with service"

"I think the technician did a good job, but feel the labor charged was high. I scheduled a 6 month check, plus needed the A/C looked at because it was not cooling. A part needed to be replaced and it was under warranty but the labor charge was $260 in addition to the $79 charge for 6 month check. The replacement of the part took about 5 minutes. I think the labor charge was high."

"Great customer service, dependable and always helpful and knowledgable"

"Never been with a heating or cooling issue in the past, installations have been timely and explanations of equipment use provided. We did only receive only a wall control booklet. We usually receive information on the compressor and furnace."

"Because they did very good work."

"The sales team (Randy) and the techs (Jeff and Jose) did an outstanding job."

"We are always treated great!"

"Did a thorough job. On time."

"Excellent service and on time."

"Technician was knowledgeable, efficient, and pleasant"

"Good service and friendly staff"

"Service was quick and fairly priced. Appointment opened up one day sooner than expected."

"Professional good service"

"Everyone I worked with was incredibly professional."

"Glenn was very helpful and thorough to take care of issue with tankless water heaters."

"The job was done to my satisfaction."

"Professional"

"Levy is the best! I have depended on them for timely honest work for years and they never disappoint. The two gentlemen who were here on my seasonal heating check up were thorough and friendly. I had to drive from work to let them in I was a few minutes behind but they kindly waited on me!"

"We will be with Levy as long as Juan is there. He is our trusted and wonderful service technician. We also really like the Dallas office staff. They are kind and efficient, and we truly appreciate them. The corporate side is pushing too hard on selling. Please do not send people I have not requested to give me bids on equipment I do not yet need. Customers who are not as loyal as we are will start looking for other sales and service rather than be subjected to all this up-selling. Levi never used to do this before the corporate buyouts."

"on time service, qualified technicians"

"Prompt, knowledgeable and responsible techs."

"I had heating maintenance appointment scheduled for weeks between 2:00-4:00 and was called that day at 1:00 to say the appointment would have to be rescheduled. I was not pleased as this had also happened previously for my AC maintenance. However, after explaining the situation to the caller I was told they would try and get someone out."

"Hassle free"

"Very reliable professional technicians, friendly providing great service."

"The techs have always been totally professional"

"Guy ( joe)came in went in attic was there about 20-30mi I could hear his phone? Like he was watching something on it. He came down said all is good. I asked if he replaced the filter. He said no it looks good we will do in spring. Told him they have always done spring & fall . He got a filer from van & replaced. Never went outside to check unit which they always do. I will continue since Im under contract"

"Good service, dependable"

"The guys let me know they were far away and itd be a long drive. Not my responsibility. I have No way t know if work was qualityor even done properly. He signed for credit card himself.NOT my signature!!!!-found after they were gone."

"Fast and good service"

"Tech quickly diagnosed issue ( loose wire nut left by last Levy & Son repair tech first week of October ) and fixed issue , double checking his work ."

"I am not sure which visit this refers to. We had a routine semi annual check. While the technicians were here we received a high pressure message which was to be addressed. The first time the heat went on we received the same message and the system shut down. Fixed promptly but disappointed with first encounter"

"They are on time and always do a good job."

"Service is never provided during the window that was scheduled. This was the second time that the technician came late. My window was 10am-noon and he arrived around 2pm."

"Extremely polite and helpful technician. Very mindful of any potential mess made during installation. His assistant was quiet and worked. Excellent team."

"He was genuine and professional. He was knowledgeable in what he was doing."

"Quality service"

"service quality and customer service"

"Always thorough checkups on my units"

"I don't like that your techs push products when they come to do my 2 check-ups."

"overall experiences."

"On time and knew what he was doing"

"We are happy with the service. But the fact that we had this failure just after a service visit make us wonder"

"professional service"

"Juan and his partner were very professional and courteous and explained everything they were doing. We would like to continue to use Ley and Son and signed a year contract."

"Routine Seasonal Inspection 3 men arrive at my home "Training Tech" Quite aggressive when I didn't except recommendations on suggested repairs and maintenance."

"Alex was courteous, friendly and able to answer all my concerns. He was very respectful."

"Good service and reasonable prices"

"You have always been prompt and very reliable. Do good work It has been a good relationship but, unfortunately we are moving into a Senior Living establishment that will supply all these needs. However, I will tell my buyer to contact you since he will have all my records on my system."

"I assume technician knows what he is doing."

"Professional, thorough and timely providing maintenance to A/C and heating system."

"Very smooth"

"...."

"I've always been pleased with the service provided and the courtesy of the technicians."

"I like the service"

"Representative showed up on time and did a good job. He was very efficient and answered all our questioons."

"Knowledable, efficient, timely"

"Continually find something to bill me for outside of my contract with you"

"I have real doubts about Lenox reliability after a few early years of bad experiences."

"Experience, professional, good communication skills, always good cleanup after the work is completed, and very dependable."

"Technician called prior to his arrival, very friendly and great customer service."

"Tech was very knowledgeable"

"Quality and dependable service."

"Prompt and very professional technician"

"Quick and easy and no charge!"

"I appreciated the old filter being put in the trash bin rather than leaving on the garage floor. First time this was done, cleaned up after they were done, appreciated it. Sorry, can't remember the name of the second guy."

"Jerod was fabulous and very knowledgeable"

"professional, experienced, attention to detail, good communication"

"Great service and technicians"

"efficient, professional and polite"

"Service has been excellent"

"Edgar did a good job"

"Easy to do business with; technicians appear knowledgeable and qualified/capable; technicians are always friendly and courteous."

"Technician took his time and was very courteous."

"I don't know what I don't know. No one is perfect. No job is perfect. Time will tell."

"availability"

"Juan our Service Professional is the best."

"awesome service and Alfrado and Kevin were the best."

"Andrew was great - he patiently explained things to me"

"Good service."

"Knowledgeable, prompt, courteous"

"fast response to our tankless heater replacement. Great job by Manuel on the install and your office staff for the quick reply to get the new water heater installed."

"Professional treatment"

"he came very late"

"Very professional, efficient."

"All is working well."

"Great technicians, professional and courteous."

"Good technicians"

"I have called 3 times asking to get a report that did not contain any future sales pitches, but I have not gotten any response"

"Levy & Son has a reputation to be expensive."

"all went smoothly and efficiently with the appointment for service."

"They were very professional, and fast and the work was done perfectly; nice people."

"The technician was personable and performed the check up without any problems, but your prices are now exorbitant and after 25 years as a customer I add n seriously considering using another service company in the future."

"I always have been pleased with your service."

"Very courteous and helpful."

"On time. Courteous and professional. Did not push an additional service on us."

"Tech was 45 min late, no communication. Tried to charge $1500 for a job that took 15 min to complete. Tech was not knowledgeable. Told me the water to the house was on when it wasnt. Overall terrible experience"

"Quick response, knowledgeable technicians, reasonable prices"

"You have responded rapidly and completed the work."

"Professional staffing."

"I would never spect your company charge me almost $300 for install me a kitchen faucet."

"they always do a good job"

"Crew that came was very professional ."

"Knowledgable, professional, outgoing."

"I was encouraged to buy a new furnace but was not given a written proposal and description of the equipment. This makes comparison shopping difficult. See your question 10. It's hard to tell if Levy is a good value with competitive pricing when all you are told is you need a new furnace and the cost is $6,000. I had to ask for a description of the furnace and was emailed a picture. I have been a Levy customer for over 33 years. But the company has changed. The focus is clearly sales and marketing. Years ago, if Levy said I needed a new furnace, then I'd get a new furnace. I don't feel that way anymore."

"Sometimes I get good service and sometimes I don't."

"I have not had a problem with you. Most of you know your job and how to do it satisfying. Good technicians."

"Always room for improvement"

"Tech was more interested in up selling than addressing the issues that were pointed out in an inspection report."

"Very thorough tuneup"

"Excellent service. Very professional. Friendly guys."

"Penny wise pound foolish."

"Their technicians are thorough and polite."

"Everyone we have met has been very nice an extremely knowligable."

"Courteous, friendly and didnt try to upswell a bunch of extras"

"Technicians were very accommodating. Found problem with the newly installed system quickly and repaired."

"You did the job"

"Service was very thorough and professional."

"Levy is responsive to our needs. We have had our needs met in a timely manner."

"The technician team were efficient, thorough, helpful and courteous"

"Always good service, good people. Giving a 9 leaves room for improvement"

"professional timely friendly"

"Too expensive."

"Alfredo"

"The service was complete and timely."

"The technician solved a problem that I would not have discovered until needing to switch from AC to Heating."

"Was very satisfied, now less so."

"Great company to deal with."

"I cannot believe this company offered me a survey. No way will I ever go through this company for plumbing or anything for that matter. But I will tell everyone I know to steer clear and beware. Called for a problem. Plumber didnt do his due diligence. $6875 (some badgering from the plumber, a TRIP to the office to see the management, another plumber coming out and putting a band aid on the ORIGINAL issue) later and the problem still exists. But hey, like the original plumber said they did a fantastic job on the half job. Im super surprised I received a survey. Very funny. Plumber kept telling me the COMPANY was very upset that he didnt charge me more. The plumber only showed up after I called the office to report him. The plumber ALWAYS told me he was busy with other clients. The plumber didnt look at both outlets. Blamed it on the roots, but isnt it his job to check both outlets since I told him I couldnt flush tissue down the toilet? Even ASKED him if I could flush tissue down the toilet after he was done with the job and he said YES. I had to go to the office to ask that someone come out and cut the pipes sticking up out of my driveway. A joke. They left the front yard dug up with dirt and a safety hazard wide open for 4 days! They came to dig up the yard and was done on Friday. Plumber didnt come back out until Tuesday. I was told by management that I needed to keep pressing when asking to speak to a manager. When I called and asked to speak to a manager, the office personnel wouldnt transfer me but instead told the plumber. The plumber then calls me and says I heard you called the office. How scary is that? If the plumber would have looked at the other outlet, I would have been able to assess if I wanted to continue services. I felt like he charged me $6875, then wanted to charge me the same amount for the same problem, to make up for what he said as not charging me enough . Like I said. A joke. I doubt if my comments make it any further, but I will still tell my side. If the plumber argues, I have proof. Video and pictures."

"Fast response an tech perform services in an efficient manner"

"Professional. Went about his inspection thoroughly and quickly."

"consistent service almost always been available when needed"

"A representative from Levy & Son called about one half hour before the arrival of the technician to let me know his name and time of arrival. Alex and Mark explained what they were going to do and immediately went about their work."

"timely, knowledgeable, and courteous"

"While we greatly appreciate Levy's services, recommendation would include a caveat as possible high cost service."

"Prompt respnse to our request and great job by Manuel"

"The technician was very polite & helpful, but I was confused as to why he made a recommendation about dust in the furnace. Wouldn't that have been covered as part of the tune-up?"

"Manuel and staff are great. Service is always excellent"

"I'm still waiting for an installer to call me"

"just want to finish the survey"

"Advantage program makes HVAC affordable."

"Appointment rescheduled."

"Juan is fantastic. Company has taken care of me for 40 years"

"Technician was friendly, efficient and professional."

"Your service has been competent, reliable and courteous"

"Showed up on time. Technician was careful and considerate of our property and seemed knowledgeable about our installed A/C systems."

"Juan Pineda is a great technician"

"We have been with Levy & Son for 25 years. Daniel and Austyn provided the usual outstanding service when they came for the semi-annual maintenance on Wednesday 10/12/22."

"Always great service but a price of over $300 for replacing a UV bulb sure sounds a little steep."

"Courtesy and knowledgeable"

"I really like the service but I think it may be too expensive for a lot of people."

"Honesty"

"Because your team tried to sell me a brand new system when in reality I dont absolutely need one. I will never even consider your company for any AC needs ever again"

"Excellent and timely service"

"Keven provided outstanding service"

"Derrick & Mark provided exceptional customer service. I will definitely personally requested them when needing service. They were professional and resolved my issue."

"William, the service technician who responded, really did not seem very well trained/informed about (Rheem) TANKLESS waterheaters, which was the issue/concern. He needed to go to website to determine the error-code we were getting, and was incorrect/confused between error code 11 (low gas-flow) and error code 12 (which we were getting on our problem). He did perform quality standard maintenance - but informed me that my TWH was not included/covered under the maintenance-plus agreement I had signed with Levy. William told me I should call the manufacturer next-time I have problems. I was very disappointed, as your service up to this point has been flawless. You were more than happy to seel me an $1800 add-on to my TWH 2 years ago, but since then the support seems less than thorough."

"Technicians always act professionally and arrive in expected time frame. I cannot speak to the quality of the work provided yet. Unit is still performing satisfactorily."

"I have been a customer for many years. The technician is punctual and has the work completed quickly."

"Serious and detailed work"

"Service is very professional just think Pricing is a bit high. Wonder if you could have some type of maintenance program similar to the AC furnace to help you budget better"

"Fix all problems I have had in the past and friendly knowledgeable techs."

"Always available and on time"

"Reliable, dependable, knowledgeable technicians"

"We never know if tech is"

"Manuel was knowledgeable and explained exactly what happened"

"Generally good techs but HVAC / Service Experts always on the upsell."

"I can't answer the question because they have done nothing so far. Every repair person that has been here has been nothing but friendly and polite. The management is entirely different. They won't return my phone calls to let me know when they will be here to finish the job. This is day 5 with no a/c. It is totally out of my control - they won't speak to me. I have no idea why. As I say, every repairman was friendly and polite. We had no issues."

"Always on time, efficient, professional."

"My overall relationship with Levy has been decidedly mixed, but this last visit was a 6 month checkup on my heater that was not to service an existing problem and uncovered no new problems. Usually their inspections are fine."

"Reasonable prices and good service"

"Have been w service experts for YEARS!!! Wouldnt use anyone else!"

"Quality work, timeliness,"

"No one is perfect"

"Good service for many years."

"Because I have had great service and friendly technicians in my dealings with the company."

"Ease of appointment scheduling. Good communication. Many types of services from 1 company."

"The service was prompt and the people were friendly"