sam W. plano, texas August 14, 2020 "Raul(?) the tech left my house without notification or explanations on the state of my unit. Initially it took a longtime and after an hour, I had to call and ask him what was happening. All I heard was the air-con unit fan was left blowing. All he said was that he was checking on the condenser and it had to be left on. I was working upstairs and had my mobile phone with me. After another hour, the fan was still on full blast, I called him again twice but he never answered. I finally came downstairs to check and realized the Inspection sheet was stuck in the outside door handle and the front door was left unlocked. I also noticed the 2 trucks were gone (he had another technician with him). On the Performance Inspection sheet he left a whole lot of checks and some hard to decipher notes. In the past, the Levy tech would explain to me clearly the state of my unit and also required me to sign off on the inspection. Finally, I called your office inquiring as to what happened. A superviser intervened and Raul finally called me back. He claimed that before he left my house, he knocked on the door and called me twice but my mobile did not register any calls from him. Raul has an abrupt manner, never introduced himself or gave me his name (I had to look on the inspection sheet to find it) and displayed questionable customer etiquette. As a customer, Ive recommended your company to numerous friends and I am sorry to say that this is the only negative experience Ive ever had in all my years of dealing with Service Experts/Levy. Raul needs retraining or find another company that would hire him."