Levy & Son Service Experts Reviews

"good"

"He arrived on time and was careful in our home."

"Very friendly and professional."

"He was very thorough!"

"Both Juan and Jacob have been assisting us with new equipment and routine maintenance issues. They are both EXCELLENT professionals. Top Quality and respectful technicians and people. 5 Star!"

"The price quoted was very disappointing. I was prepared for maybe $300 but when I was quoted $1000 I didn't feel like a valued long term customer. I Bought $56 in parts and did the same repair in 45 minutes. I don't mind paying for service but this felt like the plumber either didn't want to do the work or prices are just taking advantage of people who don't know better. I also bought a new ac unit form you and took 4 service calls to make it right this spring. I now wonder how much I over paid for that as I didn't get quotes. This makes me question my monthly agreement and if it worth the cost."

"Everyone was very nice and worked very efficiently. Cleaned up well when finished also."

"Very polite $ explained all questions I had."

"Alex was on time and fixed the problem."

"The tech and his supervisor tried to sell me $1800 of service that I did not need. He said there was only a 2 degree differential between the intake and outtake on the unit but could confirm why the difference (coil leak, compressor, etc.). I told him I would get the company who installed it to check it out since it was under warranty. The unit was checked by the company who installed it and there is a 20 degree differential. This guy was trying to meet his sales goals. I blame the supervisor guy who came to my house to push the sale of something I don't need. Please call me to discuss 972-741-4561."

"I was satisfied with his job performance"

"Brad was very friendly, helpful and thorough in his work and report."

"Very thorough check up and explanation."

"Juan has done our semi-annual for the past few years. We trust him and it is not an easy one to do as we have 5 units."

"On time, courteous, and efficient"

"Jay knows his stuff!"

"David did the job he came to do (so I would assign him personally an '8'). Left two messages for Ruben, requesting a call back, was assured both times that he would call back, and did not receive the call."

"All the technicians were professional, courteous and kept me informed along the entire path from broken A/C unit through the complete replacement of two units."

"I was told that we needed a new capacitor which I agreed to only to find out that it was only 3 years old and the 2nd replacement capacitor installed in a system that was less than 9 years old. Also shredded the cardboard on our old filter while removing it from the system. Also in the last year they have cancelled 2 appointments on the day of the appointment."

"Helpful, courteous"

"Brad was incredibly helpful. He explained everything, listened to what I was saying and was not pushy. He arrived on time, and he was so polite. I had a lot of questions and was concerned and he again was super helpful and patient with me."

"You don't keep your word"

"On time and efficient"

"Approached with Courtesy and professional behavior by the tech and sales pro. Really didnt expect the sales side on this visit . It was my first experience"

"The technician from the company came out to my home and diagnosed the issue. When scheduling the appointment I indicated what needed to be replaced and confirmed prior to the technician came to the home. The technician stated that he did not have the part and would need to order it and that even if the part is order the entire unit would need to be replaced. It was a complete waste of the technician and my time going through this process when it could have been handled during the confirmation call."

"No one showed up or called"

"Mark suggested a board to prevent falls from the attic access."

"I was told "x" was possibly bad, but technician couldn't tell me how it compared the last time your company serviced my unit."

"Very professional and friendly demeanor"

"I have one rent house remaining. Plan to sell it within the next two years."

"Tech Guy was prompt and great communication concerning the job. Will need y'all in the future."

"Sergey and Alec worked tirelessly helping to resolve our problems, but also went above and beyond by finding other issues and explaining all issues in a manner that we could understand."

"I had no problems. My 9 is a 10."

"Problem was solved quickly"

"Johnny told me what repairs/replacements I might need in the future. He was very professional."

"Very satisfied but still waiting for an estimate for a new unit a week later."

"Jay has been servicing the heating and cooling equipment in my home for years. He is professional and knowledgeable. He and Mark keep me Levy and Son customer."

"Tech never showed"

"Tech was on time, friendly, told us what he was doing, and did the inspection throughly and reported results to us."

"Bernie spent time with me and actually looked at the unit with the technician before describing my options."

"This is about the overall experience. This took 2 days and 2 visits to unclog a toilet. The first tech was on time but could not do the job due to the fact he need help getting on the roof. He said he would be back the next day between 10 to 12pm. The next day no show between that time. Find out it was moved, without informing me, to between 2 to 4pm. Yet again no show during that time. Call and was told should be here shortly and was running late when I called at 4:30. Was called an hour later and told... he is running behind and no clue if they could make it out today and wanted to reschedule. Told the agent the ongoing issue. Finally made it to where they were still going to come out but no time frame. About 90 mins later the plumber called and apologized to say he would be here in 5 mins and forgot to call ahead of time and he would start looking into the issue. Asked if he knew what the issue was (since a plumber had already been out) and he said no. Told him the issue and about climbing on the roof and was told he didn't have help but it would be no issue since he had done it several times already that day. He was great. I could tell he was exhausted for the long day but he was also confused why the previous plumber could not get on the roof. He took care of it in the end. He was great. I really want to put down a 1 for my entire experience with your company. This multi-visit and change/late for appointment BS has happened 3 times now since we started using your service. The first plumber has even been out here 2 other times for fixes. Overall I am fed up with your service. If I find another service that offers the "wave a trip fee service" I will more than likely change at this point. We are spending over $300 per trip and know due to issues with our pipes that we will more than likely need more visits until we can get them replaced. At 6 or 7 visits now at more than $300 a pop, we are spending quite a bit of money. The stress is not worth it."

"I was told to pay for a line that needed to be flushed for water to flow from the air condition outside"

"Always within the timeframe window. Always courteous and knowledgeable."

"He thoroughly explained the age of my unit and its issues"

"Chris knew what he was doing and answered all of my questions"

"He took care of business very well."

"very professional and knowledeable"

"Solved the issue promptly and expertly"

"Very kind and helpful"

"He was VERY professional and answered all my questions and explained what was happening with my plumbing issues under the dishwasher and the new leak he found in the laundry room. Thank you"

"Good employees"

"Had to tell tech to put in new filter which is standard with advantage. Then he asked if I was an advantage customer or be charged $70. Did not give me clear answer why my family room is colder then rest of rooms. Never put air control back to what it was when finished. Canceled my service appointment 5/14 less then 24hr before scheduled to come. Said they left message but never got one. I had to call & ask where they were. & be rescheduled"

"thermostat"

"very efficient. knew what the problem was and fixed it."

"Dependable service"

"Because he is always kind, helpful and professional."

"Tech was very courteous and knowledgeable. Was much appreciated."

"This expert corrected air flow issues which have plagued us for years. Promptly and courteously"

"I very much liked the technician Harold. He explained things and fixed the issue. My concern is that the same issue was fixed by a different technician three weeks ago."

"Very professional and work well with partner (Marteen)"

"Very Professional & On time"

"Brad was extremely professional and informative."

"Your service men know what to do and they go about it in a very competant manner"

"Great service, however, did not consider my maintenance agreement or any possible associated discounts that usually apply. Just charged a flat rate of $250.00."

"Everything went smoothly."

"Polite, professional and respectful of our property and equipment. Knowledgeable and answered all our questions. Delivered our air cleaner light a few days later than promised."

"Polite, knowledgeable, efficient."

"Courteous knowledgeable"

"Juan is the best technician. As long as he works for Levy/Service Experts, we will be customers. Same sentiments for Ted Strahan. We bought a new system from him in Oct. 2020. Ted is an expert, and I trust him. ....For this Spring check, I must have reached someone in a distant call center. Scheduling this appointment was tedious. . I like to speak directly to the Dallas office, where I know the associates. ...."

"Oscar was so knowledgeable, professional and friendly! He did a awesome job! Worked like a new faucet when he finished and it was 35 years old!"

"David is knowledgeable, and he quickly analyzed the source of problem."

"Bobby and Anthony are my favorite installers! They are professional, thoughtful, and extremely people oriented! Love them!!"

"Technician was knowledgeable, polite and efficient."

"He was 100% professional"

"on time, did not take breaks to try to beat rain (outside job), expert, polite, respectful of property"

"Tech was thorough but quick. Pleasant to deal with."

"Very meticulous and thorough inspection. Found potentially dangerous situations."

"Professional men"

"timely, knowledgeable, and courteous. Completed checkout of system in prescribed time."

"Good service"

"They were friendly respectful of our property."

"Adam was on time, worked very efficiently and was very nice."

"Jared diagnosed and corrected my thermostat problem quickly. He did not have the equipment on his truck to correct a potential problem with the float/shutoff switch and we agreed that he should come do the spring check up scheduled for May 26 and fix it then. Please make sure he is the scheduled technician."

"Technician was kind, courteous, informative, and helpful."

"Our plumber was courteous, knowledgeable and efficient!"

"Technician was very friendly an efficient in his inspection."

"Very thorough and knowledgeable"

"Garry is as respectful, nice and experienced as anyone can be. I plan on requesting him as time goes on."

"Very professional"

"Chris was so thorough. Explained results very clearly and helped me with a better product idea."

"Ritchie is a very good technician."

"Courteous. Knowledgeable"

"Both of the gentleman that came out worked swiftly to get my bathtub fixed. I appreciate their professionalism. Luis was awesome to work with and very polite!"

"Knowledgeable Polite Efficient"

"We needed a master plumber with lots of experience & requested such for both appointments. The 1st appt., the plumber suggested we call & request Justin to have come out. Requested Justin, but was sent another plumber who was "not comfortable" doing the job. We explained to the scheduler why it was important & was assured that we would get a "long-time employee & master plumber."

"Trace was very efficient and personable."

"Had routine maintenance tech recommended replacement of capacitor. Tech finished but did not turn unit back on, left fuse box open. Air wouldn't run had to call out a tech at night"

"HVAC tech arrived promptly at 8:30 and the plumber called to let me know he was on his way."

"Newly installed equipment leaked and we woke up to a wet garage again on Sunday."

"The young lady was on time and did a very good job."

"0930 was the time agreed upon to start installation of ac unit. that morning went for walk with my dog. returned at 0930 and workers here. one of workers said they were about to leave. i didn't like that because 0930 was appointment time. it hurt my feelings as i try to make an effort to be punctual."

"Excellent service. Juan explained everything he was doing."

"Checked all 3 systems promptly"

"Called a technician out to give an estimate for kitchen sink replacement. Was told on site that they actually couldn't help me with an undermount sink (even though on their website, it does not specify which types of kitchen sinks they replace...the service listed is simply "kitchen sink replacement".) But I was still charged the $99 service fee. I understand the concept of a service fee, but if you aren't actually able to help with undermount sinks, maybe specify that on your website and don't charge potential customers $99 to do nothing. I've since contacted them twice to explain this situation (and honestly to try to get my $99 - or at least a portion of it - back), and I have yet to hear back any sort of answer."

"Very efficient on time"

"He was very thorough on checking the system"

"Excellent service"

"The technician called to announce his arrival; he arrived in time; he provided a short review of what he did."

"The technician was very courteous, efficient, and knowledgeable. He was also friendly and told me what he did.(He also told me his name which I forgot!)"

"Daniel, was very personable, efficient, and informative. He did a great job, in a timely fashion."

"Our last plumbing problem was solved by William Beltran, who did an excellent job -- snaking the lavatory in Jim's bathroom. Juan Pineda is our A/C technician and he is excellent."

"On time and very professional"

"Technician was prompt, polite and very professional"

"Although the work is not yet complete due to a warranty question your tech quickly determined that the source of the problem is and remains a faulty IComfort thermostat which is no longer available. I await the installation of an S30 thermostat ASAP."

"Very professional and did inspection in a timely manner"

"He called before he came and wore his booties while in the house. He did all he was supposed to do on the checkup."

"Joe was very thorough and helpful."

"Alfredo is the best. He knows our house better than we do."

"Sergey acted as a consultant rather than a get out of my way and let me work."

"On time and good attention"

"He found the underground pipe break, and fix it."

"The only reason that you even scored high as 4 is because the technician finally sent was very good"

"Service man was knowledge, and we appreciated that.?"

"tech was professional and friendly but I would like to speck to someone about a repair estimate he presented me"

"Very nice and polite to owner asking about any problems the unit might have so he could check anything out ."

"Friendly but courteous and very professional technician. He identified quickly the source of the problem and explained the consequences of leaving it unattended. He then set to work and fixed the problem and restored the function of the unit."

"Tiffany did a very thorough job on checking all units & explained whatever questions I had to my satisfaction"

"Tiffany and Justin provided their usual prompt, friendly, courteous, thorough, knowledgable, helpful, reliable, and overall excellent service. Service over and above! Would not consider another company."

"The technician was thorough and efficient; the sales consultant was professional and pleasant."

"Professional"

"Explained all solutions."

"Professional job and explained detail findings."

"SHE was prompt and worked efficiently."

"very thorough professional job"

"parts needed to get my air conditioner working. No one has given me a call yet to have an idea of when that will happen. He came last thursday. I have no air conditioning downstairs for all of that time"

"Jacob communicated very well, was helpful, and on time. Worked quickly but not rushed, explained everything well, and did quality work. Very satisfied, will continue to use Levy in the future."

"The technician was very quick, efficient, friendly and respectful"

"The problem was identified and a practical solution was provided."

"very Cordial, very friendly and most courteous!!!"

"Woke up early for tech(s) to arrive! Nobody showed up, no phone calls, NADA!"

"We actually had a functioning AC AND HEAT UNIT THAT WORK JUST FINE YES OLD COULD BE REPLACED BUT FUNCTIONING WELL TXU RECOMMENDED THIS COMOANY TO US FOR WHAT I THOUGHT WAS A flush and maybe a filter change and ok to check what we .may need etc etc well they checked what we needed only and gave a list of items and cost but when they left the unit all of sudden didn't work at all and we called complained they sent another tech that also said our unit was working fine which was a bold face lie and very unethical well we called our long time AC TECH AND GUESS WHAT NOT ONLY WAS THE FAN GOING BACKWARDS BUT A WIRE WAS ALSO CONNECTED INCORRECTLY ALL THE DOING OF THE UNETHICAL TECHS OF LEVY AND SON"

"replaced part free of charge with stronger one than put in a month ago by Levy."

"Johny and his assistant (in training) were efficient, knew what to do, and they were very courteous."

"Plumber was fine. Office communication with client was horrible, beginning with the fact that every time we called, the address was tied to the former house owner from over 3 years ago.....even tho we have been a "valued" client of yours for many years."

"On time service."

"Chris was very helpful and answered all my questions. He was professional and courteous."

"Polite and helpful"

"The Tech was very professional, very thorough and communicated what was being done."

"Still having issues with equipment"

"Levy @ son is a very good company !!!!!!"

"Very professional staff and knowledge."

"He was professional"

"Courteous efficient, and patient"

"Always professional"

"Answered all questions"

"Job well done."

"THOUGHT PRICE OF CHANGING OUTSIDE DFAUCET WAS ON THE HIGH SIDE"

"Very professional, courteous, patient and high quality service by all 4 people."

"Service"

"on time, friendly, good information."

"Harold (A/C and Heating) AND Manuel (Plumbing) listened to our questions. They made sure we understood what they told us, were patient if we didn't understand something and if we sought clarification, and were very pleasant to us. Harold said to ask for him specifically if we call the office and he will help us."

"The tech went out his way to make sure I was satisfied and if everything was working"

"Thank you for hard work by Oscar and Jae"

"tino was very good pleasant and qualified thanks"

"Manuel was very helpful and thorough"

"Patrick was professional and polite. He quickly spotted the problem and fixed it. Patrick is the reason I have stayed with Levy & Son as my plumber for so many years. Gary is another one of your plumbers I have used and would recommend."

"Jason is the best service technician we have ever had. He was polite and knowledgeable, and efficient."

"Technician told us the problem and the solution. Sales representative gave an estimate that was shockingly high and they stayd more than 3 hours through the dinner hour. You said youd beherer between 2 & 4 and it was past 4 when you arrived."

"The tech was very nice and informed us of some problems with our system and explained it very well. He made some recomendations."

"Work performed quickly and efficiently."

"Service techs tried to upsell me on equipment I didn't want. They claimed they could not run new thermostat wire when it turned out to be a very simple job. It would be better to actually provide service and work with customers to fix things instead of upselling, trying to sell maintenance contracts, and asking for high ratings before the work is even done."

"Juan has been great for the last few years -could not ask for better service!"

"Returned calls, showed up, completed rather quickly"

"Appointment kept as made. Brad was very professional."

"Great knowledge of the product!"

"Jason was helpful - knowing - built our confidence. And he kept our carpets clean by covering his shoes."

"Johnny R thoroughly explained many aspects of my AC and furnace units, and his concerns and recommendations. Also, Devon, my dispatcher, kept me up to date on when Johnny would arrive."

"Outstanding srvice"

"Juan was professional and took his time inspecting and tuning up my AC unit and furnace."

"Juan was on time and very professional and efficient. Did a great job. Thanks."

"Mr. Dunigan was very pleased with Christopher's service. He was knowledgeable of the issue."

"courteous, clean, safe (with mask and booties), explained everything, gave me up-front pricing."

"The service expert was courteous, pleasant and did his job."

"Levy and sons didn't do all the maintenance and cleaning as in the contract even on showing the contract: Maintenance service includes: 35-point inspection on each heating or cooling unit Safety inspection Tightening electrical connections Examining system controls Home health report on each visit Biocide cleaning Lubricating parts Cleaning the condensate drain line Cleaning the condenser coil and evaporator coil Straightening coil fins Examining system controls Up to 30% energy savings boost on heating and cooling bills 15% discount on air quality products 15% discount on service repairs No trip charges ever No overtime/weekend charges Guaranteed 24/7/365 priority service 100% 1 year guarantee on repairs"

"My husband and I always sign up for the early timeframe for our appointment. Brad is always on time or a few minutes early and has completed his inspection in a timely manner for us to carry on with our day's plans. He is knowledgeable, efficient, and thorough. In addition to these qualities, he is nice and friendly which is a real plus to us. He provides us with an excellent experience when he comes! Keep up the great work, Brad!"

"They were on time and very informative and helpful in finding a solution to the air flow problem we had been experiencing for years and being told by others there was nothing that could be done."

"The team arrived to help out in our urgent request for plumbing assistance in a very professional manner."

"You all owe me $50. Technician did NOT honor website special for garbage disposal even after I showed him my phone with the discount off your website. He said he knew nothing about it despite it was on your website. Been waiting for billing manager to call me back for three days now and credit me $50."

"The service person was very knowledgeable, helpful, and professional."

"Manuel was great, price was high"

"Technicians went above and beyond what needed to be done. Even cleaned up the mess from the problem"

"The plumber came out and did the assessment and said we would receive a quote. Paid $99 for the trip charge. Sid Marrs provided the quote for estimated time and materials for multiple projects. I responded to the email on 3/18 and asked for a time estimate for just one of the projects. Did not receive a response. Sent a follow-up on 3/19 and still have not received a response. I was supposed to be able to apply the $99 trip charge towards the work that would have been done. No one will reply so Levy & Sons has taken my money but not given me the chance to accept or deny the work. If you choose not to do the work, you should not charge the trip charge. I should be refunded."

"Oscar has been to our house multiple times. He was persistent in finding the pipes that broke and flooded part of our house. He then returned to do the repairs with the least amount of interruption. I trust his knowledge and his customer service is above reproach. Thanks."

"David and Eduardo represented Levy & Son with courtesy and professionalism. They worked hard to complete the job satisfactorily."

"The job was performed in a expedited and professional manner"

"The technician, Alfredo was fabulous. He was thorough and meticulous. Once again, your dispatch procedures need a LOT of work! He was called off the job to go elsewhere and instead of completing the job after it started, he did not reappear until 6:30 pm. The dispatch is my continued complaint with Levy. If my family moves its business, it will the the customer service from dispatch and scheduling- you dont show up when you say you will, often there is not call and service is postponed. This was happening prior to the recent winter storm."

"Leo did what needed to be done and told what the next steps are. He was friendly and very professional."

"Great customer service! Tech very professional."

"Manuel was the best: friendly, knowledgeable and efficient."

"Darryl and his assistant worked quickly. Darryl was able to find the problem right away."

"He was efficient and kept me aware of the work being done."

"Brad is consistently prompt, neat, friendly, knowledgeable and reliable."

"Friendly and knowledgable"

"William did a very fine job, and referred me to a countertop specialist who could fix the sink problem, for which I was deeply grateful."

"Extremely professional & respectful. Good listener & responded thoroughly to a couple of questions. On time. Called ahead to let know was on the way."

"Alfredo was on time, polite, and solved all the problems in an expeditious manner. Very happy with the experience."

"Courteous, professional, efficient"

"Promptness, informative, courteous"

"Friendly and efficient technician. Clean."

"the tech did not leave me with paperwork and I forgot to ask."

"Leo competently cleared the drain, willingly helped me with another problem I was having, courteously acted throughout his visit, and cheerfully answered all my questions."

"Tech late. $200 for a FREE 2nd opinion"

"I had a verified appointment time of 8 to 10. I called at 11 am and was told my ticket had been put in the wrong bucket. Time was reset to 2 to 4. Technician arrived promptly at 2 and this was not his fault. But I got to send the day getting this done."

"They arrived promptly at 8 and worked non-stop and steadily for 6.5 hours doing the installation. They also cleaned up meticulously after themselves."

"Daniel was very professional and arrived on time. Price was affordable."

"Spent a good deal of time checking things out."

"Knowledgeable, all business (a good trait), well spoken and patiently listed to our input."

"no problems"

"Excellent Service. Harold was most professional, explained the issues clearly,"

"Quick friendly services. Didnt over charge and although it was a very simple fix was patient and made sure there werent any other problems."

"They did the work just fine"

"I would have rated a 10 but did not based on the fact the technician told me that the UV light the is supposed to be part of my system was never installed (this is no fault of Jared). But he did say that he would get it ordered and you would call me to schedule the installation."

"Sergey and Alex were outstanding"

"I was pleased by the prompt service I got. But the plumbers installed a pex line above ground, when I had asked them to bury it 18" deep. I will now have to build a ramp to protect it in one area. When they had finished laying the line, they tried to protect it from future freezes by covering it with foam tubes of insulation. But they ran out about 6-8 feet short of the end of the line. I asked them to drop off a piece of that insulation if the company has any, but I have not gotten a reply. The job cost $12K. I expected better service for that price."

"Very professional, responsive, great to follow up, and excellent knowledge and skills."

"Overall impression of 'Levy & Son' for the past few years."

"Efficient!"

"very Professional, explained what was done, Years of experience, great representative for your company"

"Still have a small leak where a handle was replaced"

"They worked diligently to get everything running"

"We are waiting for the rest of the parts to repair our units. We got part of it last week and I would like to know when we will be getting the units finished and the area cleaned up. Harold did a good job on what has been done. I will give him a 10 When the job is finished."

"Serge made sure to take his time to make certain that the job was done properly. He also explained to me what he was going to do. After he completed the work, he allowed me an opportunity to test everything and ask any questions."

"Luis and David were absolutely GREAT!"

"Johnny Rivera was polite and professional. He explained in detail the A/C inspection process. Devon in dispatch provided the correct date / time of the appointment. Technician was on time."

"Shelby was AMAZING. Explained his process and what he'd be doing. He was efficient and extremely professional."

"Matthew did good work and was easy to work with."

"Jesse did a very thorough job and explained everything to me. very polite and wore a mask!"

"I believe my technician's name is Chris. He was respectful, a good communicator, and very professional"

"I was satisfied with the maintenance"

"Daniel was very professional and efficient I. His work. Hes been to my house before and is always great."

"Juan is extremely informative, kind and always goes out of his way to do the right thing with his job. Levy and Son is lucky to have him."

"Knowledge, professionalism, great ethics Goes beyond costumer service Bravo Juan and thank you!!"

"Everything went smoothly, as usual."

"Came shortly after I called. Friendly. Seemed to know what he was doing. Fixed the problem."

"Pipes still gurgling."

"The technician was on time, knowledgeable, well-organized and explained what he did and found out about my problem and fixed it."

"was in and out in 1 hour. He knew wat to do and how to do it. Wonderful plumber.(and he was from NY.)"

"Came promptly...took care of problem that has been ongoing. Great follow thru"

"probably a follow-up call is warranted... Shelby the technician did a FANTASTIC job repairing the hot water tank pipes.... PROBLEM is that i am on a maintenance contract and as far as I know - nobody told me that we needed the shut-off valve/levers replaced DESPITE the fact that one of the two levers (we have a dual tank) was broken and sitting on top of one of the water tanks... so - due to the freeze/storm a few weeks ago when we needed to turn off the hot water b/c the shower hot water was running non-stop, we couldn't because one lever was already broken and the 2nd one broke off immediately after i attempted to turn it... isn't this something that should have been known/communicated to me as part of the maintenance plan?"

"Quality work, friendly, nice attitude"

"Took time to explain/answer any questions we had."

"Hopefully after going on 5 years this system will work properly. Dewey seems to know what he is doing as compared to Michael and Trey who always just gave me lip service and never fixed/solved issues. I will not know for sure until we get into the heat of the summer."

"It took Stan less than a minute to resolve the problem and fix it."

"Great service"

"The plumber and his assistant knew exactly what they were doing and very efficient in doing it. These guys are real, real pros."

"Left a message, never got a return call(waited a week). Tech found no problem eventhough power continues to short out"

"the technician was helpful and kind"

"Chris seemed to know exactly what he was doing. I had several questions to ask and he check things out and was able to answer those questions. I had to answer "would not use" to one question because I will be moving out of town at the end of the month. All else was perfect."

"Excellent communication by the plumber team with updates that I was next stop, they were in their way, they were outside my house, etc. and this was at 1-2am and we were so happy to get their calls!"

"Continued to keep in contact with me until was able to keep appointment. Was also first plumber to show up. Work met expectations."

"Technician was friendly and professional and quick."

"Ok so let me preface this by saying I am a business owner and I would value this input. First I was VERY impressed that you all were able to help me (and my tenants) during this recent Winter storm we had here in Texas. You all got someone out quickly and were very efficient in that respect. At that point I had decided...OK, these guys got my business from now on. Initially there was scheduling error and I agreed to wait until the next morning. Let me also say that the house is sold and everything was fully inspected less than one week prior to the outage. The techs arrived and first told me I needed a new furnace. $4500. When I pushed back they said they could get it running with a new thermostat which would be $647. The same EXACT thermostat on Amazon was $158. The whole experience with the techs made me feel like they were trying desperately to rip me off. If they had said....the thermostat is $200 but our trip and service fee was $450...then that would have made sense given the situation and I didn't even mind paying more due to the emergency situation. Now, I have by no means, ruled you all out but I will have to have a few more experiences with you before I am giving you a 10 and I am generally very easy to give 10s."

"I am grateful for the fast response to my service request. Tyler exhibits excellent customer skills! Very courteous and helpful as well as a true gentleman. The other Technician was asked by a neighbor to help with their pipe break so he assisted them, while Tyler worked on my issue."

"Very Professional and efficient"

"They were very professional ,& performed excellent service in a timely manner"

"I don't think flushing for Ac drain was performed. it needs to be performed each time since we have blockage in the past due to joint came loose. This damaged the content and the wall in the closet where the drain pipe is routed."

"Knowledgeable and professional"

"We needed your services during the 2021 epic freeze. We shut off our water Thursday night and on Saturday night we had water. Outstanding service."

"Have water. Also need to redo insulation so both inside and outside walls are closed amd secure. Currently the insulation juts off the bricks amd off the wall board."

"Mark Jones was very professional. Had a great knowledge of what he was doing. He had a great sence for the value of providing outstanding customer service."

"Very professional, polite, performed as promised."

"He was very good & kind."

"The heat conditioning did not appear to be heating as it should compared to before the extreme cold weather, and when the power came back on it would heat up only about 5 degrees after 10 hours of continuous running. Technician work almost an hour until he found a loose wire causing the the second heating element to inoperative. Fixed connection and good strong heat started blowing through the ducts."

"Very Professional."

"Someone came to check our furnace and said they had identified the problem, but soon after they left the problem/error code showed up again. Then the freezing temperatures started and we had to move to a hotel for lack of power. Finally had a technician come last week who said the blower motor was bad and needed to be replaced. This was not identified during the first visit. Part had to be ordered and now it has been 4 days more with no heater in our upstairs and no part to fix it. I am certain I could have had a part here today, if I had known which motor to order. Lots of part available online. We also have had an issue that when we bought our last two systems, we were not given the same 10 year warranty that came with our system we replaced the year before (we have 3 systems) and now have had to replace coils on all three systems and one replaced twice. Just waiting for the coils to go out again on the two newer systems. Didn't notice the difference in the warranty at the time of the purchase. Had a different salesman that time. Very disappointing."