Levy & Son Service Experts Reviews

"Good Service"

"The service tech was very professional and took time to explain everything."

"Fast response to request"

"Punctual, patient in explaining their Advantage plan. I"

"All the problems in the attic was not explained to us correctly. We have a chance of getting a rebate it is quite a bit and so we are not going with your company but I do thank you for your time."

"The team was quick to respond to our service request, showed up within the expected time frame, and I really enjoyed the text updates!"

"Excellent."

"The tech was very friend. Did his job joyfully answered all my questions."

"The plumber was prompt, courteous, knowledgeable, efficient, and skilled. I couldn't have asked for any better service."

"Bradley was very thorough in his assessment of the function of my unit."

"The technicians were so good and respectful and helpful. They were thorough and I felt good about the repairs."

"On time. Prompt diagnosis and repair."

"Professionalism, communication, and thoroughness"

"Brent and Thomas cleared out the shower drain."

"Technician did an excellent job quickly diagnosing and correcting the problem."

"The service man was very helpful, kept me well informed and fixed a leak I didnt know was there"

"I have never had any issues with the technicians or the service provided. Cannot give a 10, because of the billing issues and being double billed in Aril, May, June, and July for my maintenance agreement. Once is bad enough but to have it go on for multiple months and then have to argue to get it resolved is unacceptable. The last refund took over a month despite having the documentation and the accounting personnel agreeing that a refund of the overbilling was due"

"I enjoyed having the tech that performs the work and the RSC to communicate options I have available. Kyle Thompson did a great job explaining everything to me. As for the tech, Chris, he did a great job and has been to my house before."

"The politeness of the technician."

"I am not sure why a salesperson came along with a service professional and distracted me. I have been overcharged for my yearly maintenance plan. It shall be 240 (max). I have been charged 398. Please refund the extra amount charged. The health report is half-backed and shallow compared to the previous report."

"He was verry friendly and nice."

"Juan was professional and on time. I was running late for the appointment, and he waited for me. I appreciated that."

"The actual repair is fine. The plumber was friendly and professional. BUT I am very disappointed with the handling of pulling the permit and lack of communication and transparency. I have an elderly parent how is unable to take cold showers so I needed the gas to be on ASAP. I was told by the plumber that the city inspector would arrive the next day, but no inspector arrived and no one called me. I discovered later it was because no permit was pulled! And when I called the inspector, they informed me that the plumbing company was not registered with the city and I had to wait another day. That is completely unacceptable. At the very least, let me know. Please just call and communicate. I even signed up for the member subscription! Is this how "members" are treated? Come on, guys. Be professional. Finally, I let the office know about my frustrations, and they said a supervisor would call me back, and no one called. This is ridiculous. At this point, I will use EVERY influence I have to share my experience about Levy & Sons."

"Allen was very thorough and efficient"

"Service tech tried to upsell multiple services within a min. Which is why we didn't get the work done."

"Always Expert, Prompt, clean and Professional."

"Prompt, pleasant, professional"

"The technicians were professional, cordial and did a great job."

"Both tech"s were very professional, polite & did a great job explaining what all they did. Brad & Kevin Both were very professional, polite & explained what all was done Job well done Brad & Kevin Both were very professional, polite & answered questions Job well done!!!"

"Great job"

"It was efficient and complete."

"Very professional and respectful"

"Efficient, on time. Very satisfied. Levy does a great job."

"Professional and explained what he did and the condition of the unit."

"Great service"

"Continuous good, efficient service"

"He did an excellent job, excellent communications throughout."

"Provided irrationale unsubstantiated pricing for an item still under warranty. Technician would not provide of a copy of the estimate. I have been a customer for over 10 years through Kruger/Service Experts/Levy&Sons lineage. I have replaced every part of two systems over the last 2 years, and continue to be hit with service pricing on a component under warranty every singe year. I have lost confidence in the parts and the pricing for labor only warranty claims."

"He was great!"

"Tonwere very professional and nice."

"They really tried hard to get my clogged sewer open"

"Quick. Knew procedures. Clean and explained"

"So far so good."

"Convenient to deal with."

"Very polite, efficient, professional... answered all questions, left everything inside & out as he found it ... Thank you"

"Left dirtier than normal. Refused to take filters for the 1st time ever!"

"Juan was professional and on time. I appreciated him waiting for me since I was running late for our scheduled appointment. I was very happy about that!"

"The technician seemed to be friendly and competent. He checked the function/equipment for the heating part of the system and found no problems. He also changed the filter supplied by me. His arrival was only slightly beyond the four-hour window scheduled."

"Excellent customer service by Juan and Fabian. Very professional and courteous."

"Oscar is a great technician. He kept me informed and answered all my questions."

"Answered all my questions. Knowledgeable-Polite"

"very efficient and professional service."

"Kevin smith, the technician, was very polite and knowledgeable."

"Oscar and Titus called and a head to ensure an appropriate time of arrival. Once on site or very well, mannered, and an absolute pleasure to deal with. They were very direct and honest about the good the bad and the ugly of the HVAC system without any. Undue pressure to upgrade or upsell any thing."

"Friendly, polite, fast and knowledgeable."

"it was helpful ."

"Fast and accurate resolution to my plumbing problem"

"very professional. Very courteous. Very efficient"

"Two People came for this "tune up". My wife said a tech person and a sales person she t hought. In the past a written report was left. This time and explanation given. This time all my wife signed a sheet that they were here but the report came on line later. it used to be a written report was discussed and perhaps remedies were suggested. Not this time. Very Dissatisfied!!!! i would like someone to make an appointment with us to come to house and explain what needs to done and the cost of repairs and or new systems. If you can't provide these services let us know and we will find another company that can."

"Cameron and Kris were great. They were very professional, patient and respectful, as well as quality craftsmen. This was not a simple job but they kept us informed every step of the way."

"Knowledge of what they were doing about equipment."

"The customer service agent gave me wrong info. I told her I was an old customer and she said she could not find me in the system. I gave her my new cell phone number for the tech to call me when he is on the way, yet she gave him my old number which is disconnected. So, I was late getting to the house, as I had to call back to see why I did not receive a call. Then she told me that the service charge would be waived if the repair was made. The tech was rude and charged me the $99. This is not what I expected from a professional, well known, Best Pic, awarded company."

"Javier was knowledgeable and professional."

"Done with repair in one trip in less than an hour."

"Michael, such a professional"

"Efficient pleasant professional"

"Jose Gonzalez and Ismael deserve a medal. They called earlier to announce their timeline. I informed them that "it's really raining". When they arrived, they were courteous, and professional. They were both nice."

"Always on time, good work and friendly!"

"Kevin and Kevin were polite, clear, and helpful."

"I think $400+ to disconnect from one heater to the other and drain one heater is way too much. This didn't even include removal of the broken heater"

"My service provider was efficient, professional and was so nice--he even re-hung my shower curtain for me--what a nice surprise!"

"Technicians are great however the office not so much. Had wrong renewal date, wrong number of systems, wrong amount to renew. assumed she was correct and saving me money - but with call with billing I was correct and paid correct amount. Calls come through showing spam call not name of the company - would be nice to be able to answer the phone. Not really recommending any more."

"All. Professional. Kyle Thompson is a consistent winner for Levy"

"very professional"

"Very professional and did a great job checking all the equipment."

"Ive been using this company for decades and Brad was great!"

"Alejandro was excellent and I highly recommend him. The issue is with customer service is at your front desk not with the technicians that do the work. I had requested a call to be able to get from work to the house which takes about 15-20 min and even after talking to the front desk this am, it did not happen."

"Prompt service. Competent and friendly staff."

"Rep was 100% professional, a good listener and offered a few thoughts on a couple things I would not have thought to ask about."

"Jay was great! He fixed my drain problem and explained the issue. He even gave us tips on how to avoid these issues in the future."

"I have to assume from past experience that they did what was needed. They were careful and courteous, clean and on time, very personable."

"Unexpectedly expensive$414 to unclog a drain and replace a toilet handleand it took so long. I was happy that they came early."

"Brent & Thomas were professional and efficient. They answered all our questions and took time to show us the problem and the solution. All work was done to our satisfaction. Would not hesitate to ask for them by name the next time I have plumbing needs."

"Alex was knowledgably, considerate, and respectful. Very professional"

"Very professional. Offered options to correct the problem."

"Tech quickly determined the problem blocking the drain and completed fix quickly however have yet to receive a detailed incoive. I paid the $425 bill but was told a detail invoice would be forthcoming"

"Professional, punctual, effective."

"Very informative and knowledgeable"

"Jared was very courteous and moved swifly to fix our problem."

"Jared was very courteous and he went straight to our problem and fixed it in a timely manner."

"Mr. McDonald analyzed and diagnosed the problem and ordered the necessary part to install Monday."

"Quick response on hot day and knowledgeable technician."

"Very helpful"

"Freddy and Titus were very helpful in explaining things to me and even gave me pamphlets for further upgrades that might be useful for my home. Grateful for the information."

"Aljandro and Kevin were very professional and prompt."

"On time, professional, knowledgeable, informed how repair was to be done, cost and time to complete. Javier was very courteous throughout the repair visit! Excellent experience!!"

"He is efficient, thorough, and focused on doing useful work."

"I didn't have any concerns about today's visit"

"Prompt,speedy,professional service. Found the issue with the AC unit and corrected only a few hours after my call. Thanks for coming to our rescue!"

"Technician did great job, quick efficient!"

"Juan was extremely helpful with his service and always getting in touch with others needed to complete the job! Thanks"

"Alec was great"

"NON INTRUSIVE visit"

"Dagoberto was great and very informative. Also happy he spoke Spanish so we could understand better."

"Always friendly and complete"

"On time very professional 0"

"On time. Provided quick resolution"

"He was good at his job, nice, and thorough."

"On time, very friendly and good job!"

"Prompt, knowledgeable and courteous."

"Excellent technician"

"Freddie displayed a ray of knowledge and did an amazing job with getting our AC unit back up and running and cooling the property for the duration of the evening. Completely satisfied."

"Alejandro is very kind, courteous, and knowledgeable."

"quick response to request for service. fixed problems. professional technician"

"Ivan took very good care of our machine, cleaning parts that needed it."

"Prompt response"

"The problem couldnt be resolved and will require follow up. The technician came up with a good stop gap solution to the leaking coil that will be manageable till the water flow can be shut off."

"The job was completed with professional timeliness."

"preformed services above & beyond my expectations"

"ONTIME, PROMPT FIX, VERY EFFICIENT."

"Very professional, courteous, and knowledgeable about service performed. Arrived in a timely manner."

"Quick response and the technician kept me in the loop regarding the problem and what needed to be done"

"The first person who came out the day before received incorrect information and did not have the right equipment. I was specific in saying the problem was in one bathroom, not the whole house. The three men who came the second day fixed the problem."

"Juan was professional, informative and did a great job."

"Excellent service. On time efficient professional"

"Brent and Jose did a good job. They found an economical resolution."

"I feel your original service tech and his estimator/sales person lead me to buy an entirely new system, needlessly. However, your primary installer was very good. I did have to tell him and his assistant to clean-up the attic area--I pointed out a dozen pieces that were left behind, until I asked them to retrieve them all."

"Highly professional & easy to communicate with"

"Oscar was great. He was polite, considerate and on time."

"good job"

"Both Ruben and Anthony were super. The came within 3 hours of my call, were very professional and promptly completed the job."

"Alejandro and Ismael arrived on time. Alejandro is super! Enjoyed meeting Ismael."

"He and his assistant were quick and efficient."

"Fast, professional service. Very knowledgeable technician."

"he was very kind and respectable. He answered my questions and went the extra mile to contact the office re: another issue I was considered about."

"Alfredo was careful when he worked with the snake tool and unclogged the kitchen sink drain. May have been the first time in 40 years the drain was cleaned. I have lived here for 19 years. He answered all of my questions."

"HOWEVER, 2 items requiring attention were pointed out to me, but not how much it would cost to do the repairs. Please have someone follow up with me."

"Oscar was very professional & through"

"Michelle, was Amazing!!! Above and beyond. I've not had anyone perform a maintenance PM to the extend and attention to detail as she did during the duration of our PM agreement. All of us in our office said the same - she came in, professional, confident, kind, and took complete ownership of her task. Took the time to explain each step and what she saw that needed repair/replacement, then finished with a quick meeting to go over her report, cleaned up and departed. Brava!!"

"Oscar explained very clearly"

"I paid $775 and now I have a hole in my brick."

"Very knowledgeable, polite, kept house clean."

"So professional!! Freddy fixed what was not properly done with an emergency visit on June 29th. Replaced a fuse and flushed out drains."

"tech did good, he let me know what he was doing and what needs to he done. He asked for help when needed also."

"Alec was professional about his job. He had an issue with one of our compressors and took the time to reach out for assistance. With that help, he was able to complete the job."

"Had a complete new A/C system installed and three days after it is still not cooling properly. At night wont get below 75 and in days it wont get below 78. My 18 year old system worked better than this. And no followup by Levy, though I was told there would be. I had to call to get someone out here next week to address. Depending on how resolution is addressed will influence my survey response."

"Ac is not blowing ac air. I was told it is. I was told "this time I am not going to bill you but time I will have to bill you" Providing truth feedback, hope no retaliation against a woman."

"Appt scheduled for 8-10, bow 11:25, no one has shown up"

"They were here within and hour of when i called and they were able to find the problem and fix it within about an hour and it is working perfectly now. Jared was polite and helpful and very thorough"

"Outstanding service!"

"Brad ALWAYS does a GREAT job for us! Love his knowledge, compassion to please, and help!"

"Explained options very clearly"

"On time. Very professional"

"you came out with helpful information"

"Prompt and quick service"

"On the 10th of August I was told between 8 and 12 and no one showed up. Then I called and I was told 12 to 2 and no one showed up. At 5 I got a call from William that they can't come because they don't have the part. It took 3 more visits to complete the job."

"Ruben called to give me follow-up on the problem I had."

"We received a call at 8 am letting us know they were on their way. Michael greeted us. There was a sales person with him. Michael replaced the filter and removed debris from the outside coils. He informed us that the motor blower bearings were weak. He recommended that the blower motor be replaced. He was very polite and said goodbye when he left. Michelle called to set up our next appointment. They also called with a reminder about the Friday appointment. Mike called about 958 am to let us know that he would be 50 minutes to an hour before he arrived for this next appointment."

"I felt they responded and resolved our issue as quickly as possible"

"Chris gave excellent service and described the status in detail."

"Technician was thorough and explained the situation to my satisfaction"

"Maintenance enhances the life of the AC unit."

"Very fast response time and I appreciate the after hour ability to schedule a tech"

"I was made to feel like my home was unsafe and the problem was not repairable - that my only option was to replace (but 2nd opinion repaired easily). Elias kept trying to make me commit to a new system but I told him I would not make decisions without speaking to my husband and he kept talking about it being unsafe. I felt like he was trying to bully me into making a decision (which I told him many time I would not do). And the bids he gave me for a new system were astronomical!"

"Glenn is knowledgeable and efficient. He cured my plumbing problem quickly."

"Joe showed up on time and went to work - very professional"

"The personnel were on time, efficient and thourough."

"Communicated the problem, worked hard and diligently to fix the problem, polite."

"You failed to provide a bill. You also overcharged for the work that was performed. $480 is absolutely fraudulent."

"Anthony Lawson was excellent. Professional, great advice and thoroughness on 3 problems."

"Great Job"

"Glenn M went over and above. He was thorough and knowledgeable and resourceful!"

"They were on time, did a very good job and friendly!"

"Levy was able to send Jay quickly to address my issue. He was professional, called before coming, and did a thorough assessment."

"I was amazed that when I called at 3:40 AM to report my issue, a human answered the phone and scheduled my appointment. Fred arrived as promised and quickly assessed and resolved the problem. Fred was courteous and was a pleasure to work with."

"I was billed for my quarterly service weeks before it was performed. While I was waiting for the maintenance appt, one AC unit quit working properly and when you sent out that technician he said the coils were dirty. I was charged for that and am working on getting that invoice recalled, because, had maintenance been performed when it was supposed to I would not have had the problem. We had one other small issue. When we arrived this morning our office smelled like cigarette smoke and we couldn't figure where it had come from. Then your technician came inside to have me sign and he was reeking of smoke. So we're guessing he was smoking on the roof as he was servicing the units. Once we kicked them all on the smell was gone within 15 minutes, but I just thought I'd mention it. Chris seemed very capable and friendly."

"While the AC unit wasn't cooling very well, it was cooling. After the service call, the unit wasn't cooling at all. Guessing that things weren't put back together so my wife and I are living in 95 degree home."

"Did the work and offered more many options."

"Manuel was extremely professional and polite. He found the problem , and immediately explained in detail what we needed to do to fix our issue. . I"

"Was very: Professional, knowledgeable, personable, experienced."

"He worked very hard and checked everything. we are still checking on some things that keeps the unit running when the temperature is met. The unit just keeps running for several minutes. My electric bill for June, July, and August was very high."

"Alex gave great explanation of my plumbing issue and he fixed it. He also advised me on a less urgent matter, including tips to save money when I book my appointment"

"Jake was very professional and has knowledge about the A/C and explained what we have to do. The information was very helpfull."

"On time , so nice and installed my new water filter under my sink. Had to go pick up a part to finish job . Wore shoes covers and even dated water filter when installed so I know when replacement needed.The other person with him was very nice too."

"Technician is pleasant and efficient"

"Wonderful service. So professional and knowledgeable. Levy and Sons are there for you!!"

"Very friendly, knowledgeable, informative, and performed quality work"

"Alejandro was very thorough. He spent several hours on the hottest texas summer day to fix our stopped up major bathrm drains."

"Oscar was very efficient in doing what was needed. He was very friendly and very helpful in every way."

"Service technician was excellent"

"Kevin was very through and did a great job!"

"Micheal Flowers was very knowledgeable and answered my question."

"I feel like I can trust the company and the technicians."

"They did an excellent job explaining my options and fixing my existing issues."

"the regional manager got involved to help me solve an issue. I did not have to ask twice and the response was immediate."

"The worker was careful and did a good job."

"Kevin was responsive, polite, knowledgeable and very personable. He took lots of pictures and explained in detail what were the trouble areas and what would fix it."

"Professional and knowledgeable about the unit."

"Very efficient"

"The technician and repair experience was probably a 10 but getting the appointment was a 6 and communication from the office was a zero."

"Glenn is knowledgeable, thorough, and he explained to me how to best care for my aging plumbing system."

"Professionalism and provided good, thorough service"

"I trust the Technician must have done his best and due diligence in his professional technical field job task."

"Fast and friendly plus immediately diagnosed and fixed problems"

"Best of the Best"

"My house is cool again!"

"Jose and Ismael did a fantastic job. They were professional and courteous. They cleaned up and left my home looking great!"

"Excellent service"

"Knowledgeable Technicians"

"Rueben T. and Anthony C. worked hard and fixed our drain, toilet situation to our complete satisfaction."

"Levy & Son technicians are very knowledgeable and are able to solve the problem very quickly."

"The problem was an installation error on the wiring and you charged me 193 dollars. Total rip off."

"Brent was able to identify the issue and fix it relatively quickly. I thought the price was on the high side, but other than that, I was satisfied."

"because you came the same day i called"

"Bryan was excellent and explained options."

"Thorough and efficient service, and technician was professional and friendly."

"Jay was great"

"He was very polite and gave me tips on future upkeep"

"On the whole, service was good, but i am a tough grader :)"

"I was pleased with the tech's professionalism and courtesy. They explained the work performed. Showed up on time as promised."

"Great job by the crew"

"Bradley was very knowledgeable and helpful. Installed a new thermostat in record time and kept me well-informed about things I should know about our HVAC system."

"My $60,000.00 replacement A/C job was used as a training class for Levi & Son new hire trainees, without my permission . It has been 1 year now and the system has never worked . properly. The less than qualified new hire trainees installed the system incorrectly. The damage they did to my wall when they installed the thermostat panel still is remains with holes and stucco falling off the wall, regardless of the fact they they said they would be out the following day to repair the damage. I can set the thermostat to 72 and the temperature in the house reads 85*. This has been going on for 1 year now. A lawsuit is imminent for damages, time lost from from my company and the faulty A/C unit and faulty installation as well as using my home without my permission to train their new hires. Also I will be making a very lengthy Google review to hopefully help others not to choose this fraudulent Company ."

"Zac was awesome. He came out the day I called. He checked things out. Told me what was wrong. Got the parts and freon. Was done from start to finish in about 2 hours. I was able to still go to work. Everything worked out well."

"On time, efficient, polite."