Levy & Son Service Experts Reviews

"they came on time did the work quickly were polite and friendy."

"Jack was great to work with.......A very skilled technician!!"

"It did a good job and seemed very knowledgeable"

"Professional"

"Brad was very professional"

"Me appointment was scheduled between 10 and 12. We were notified the tech would be arriving closer to noon. After that, we heard nothing more until I called the company at 2:00 pm to say I was not willing to wait any longer, and wanted to reschedule for a first appointment on another day. Then I was told the technician was 10 minutes away, so I consented to him coming. He did not apologize for running late, and there was no quickness to perform the work. After inspecting the two furnaces, it took a long time for him to complete the form. Then when I questioned the insulation score, he went back into each attic to reassess and then changed the score. I believe he left at 4:00."

"Experienced and well trained"

"It took three visits to fix a problem with new Advantage program equipment. Obviously the heating had not been tested during the initial installation."

"Good & professional."

"WILLIAM - you worked him over 18 hours in a row - no sleep WHATSOEVER- against the LAW SERVICE PRO- you certainly are NO LONGER LEVY&SON. WE just gave him 1 bit of coffee. WHAT A LOVELY EMPLOYEE- it was EASY but also AWFUL- PLEASE WARN CLIENTS about all of these WIPES even at ADULTS houses. DALLAS PIPES cannot take this!!!!"

"There is little or no way for me to QC the work completed. Therefore any judgement by me would be purely subjective. The above 6 is subjective."

"Very knowlegable, professional"

"I was disappointed to learn that the technician doesn't regularly work on Carrier Infinity systems, but he sure did a good job that day."

"The technician was very knowledgeable. He was very friendly and answered all of our questions."

"Tech was professional and informative"

"Excellent service"

"Was not as impressed with "Levy & Son" technician as I have been with all other previous "Service Experts" technicians. I miss Lapp!"

"The technician performed s professional job."

"Efficient, professional service. The Advantage program appears to be a worry-free, cost efficient maintenance program."

"Leon is a very personable and professional man. He's easy to talk to and always answers my questions very thoroughly."

"Because Terry ALWAYS does an excellent job. Very polite, helpful suggestions and professional performance."

"The technician told me my compressor was out. My compressor was not out. I had a second company come out that removed your start kit and my unit is working perfectly. I was upsold to do over $2,000 worth of pre-summer preventive work. I no longer believe it was necessary work. I sick of CONSTANTLY being fed a sales routine. It wasnt this bed before you became Levy and Sons."

"the technician was very thorough and did the job right. He was very courteous"

"Always great service and friendly techs."

"Technician was timely, professional, polite, and efficient - so much better than the last bozo you sent who was late, unprofessional, impolite, and inefficient. I had been thinking of canceling my contract but this guy saved you!"

"The issue was resolved temporarily but didn't experience each technician as having an overall understanding of my issue. Seemed like each are highly specialized rather than having any overlapping knowledge."

"I rated him 10 because of his kindness, professionalism and proficiency."

"October 10, 2019 - SURVEY From: Dan C/o: 8110 Greenspan Ave Dallas, TX 75232 After noon, ALEX, Levy & Son In REPLY to your email dated Oct 1, 2019, 12:23 PM with the statement below; "I understand, if we do work for you , as the person who authorizes the work to be done. It is your responsibility to satisfy the documents at the time of service. We do not work for or wait for the insurance company to reimburse or for them to cut checks. Please dont be offended by this, it is just a Business decision based on the fact that we have to write of items throughout the year because of an invoice not paid by 3rd party". Potential Customer's (DAN) RESPONSE Alex: It appears that you ALEX and I (DAN) have communication problem. The REQUESTED ITEMIZED ESTIMATE IS SIMPLE, IT PROVIDES ME, (DAN) and the BILLING PERSON A SECURED WAY OF RETRIEVING ALL MONIES PAID DIRECTLY TO ANY CONTRACTOR HIRED, SUCH AS LEVY & SON without COMMUNICATING BACK AND FORTH. Such as you (ALEX) and I (DAN) are doing since my REQUEST FOR THE ITEMIZED ESTIMATE (INVOICE) on September 27 with ALFREDO, and NOW with you (ALEX) and PRIOR due to your initial email error. In Conclusion, due to the continuing breakdown in Communication, delays, and undelivered ITEMIZED ESTIMATE. I Decline Levy & Son services. Maybe going DYI with supplies from the local Plumbing Supply, or Hardware retailer, who provide itemized receipts, and satisfy our way of doing business, will TOP Levy & Son, Please don't be offended. Accept this Response as Positive FEED BACK based from our experience with LEVY & SON ????????. NOTICE: Please REMOVE from: Levy & Son Data Base, ALL CONTACT INFORMATION as email(s), phones number and the RESIDENTS Address of 8110 Greenspan Ave., in Dallas, TX 75232. Sincerely, Dannie Neal (DAN) The Garner Residence"

"quality service for 35 years. Joe was very knowledgeable, helpful, and courteous"

"Items that were found this time should have been found previously. The item that needs replacing should have been replaced when the units were installed. Every time a tech comes out they never find the same thing always something different. Just I acceptable for the amount of money paid for the units only 6 yrs ago."

"This is the third time we have had to have someone come out and it is for the same reason. Its very clear any work being done on our system isnt a per min any fix. The people coming out to our house are very nice and professional, but the most recent technician told us to call Levy and Son to set up another appointment for a specialist to come out. My husband has called twice and left two voicemails yet we cannot get someone to call us back so we can finally get to the bottom of our issue. Im not pleased with the lack of follow through."

"WTF? $3,600 to fix a nothing leak? I thought your dumb ass technician was just being a wise ass. I'm not paying that. He was total asshole."

"Richard was extremely thouyghtful, knowledgeab;e, organized.and helpful. All your folks are good, but Richard is at the to of our list ! He's always welcome to work our system."

"Service experts has been my choice for over 20 years and I have always had great service and attentive care. As long as y'all stay in business I will be a customer"

"Got the job done."

"Leo was professional, knew what he was doing, kind, pleasant to be with, honest."

"Brad did what he could. The condenser wasnt making the clicking noise while he was here."

"Knowledgeable and friendly personel"

"I was annoyed that I did not geet the promised call 20 minutes before the technician arrived at the house."

"Enjoyed working with Technician Scott Hull. He was very knowledgeable, professional and friendly. Did not appreciate Sales Rep showing up uninvited."

"Terry was very professional and explained everything in detail. Very courteous.."

"Our technician was extremely knowledgeable and helpful."

"Yall have NEVER come here on first visit with the correct ladder to do my work. Why is Joe the ONLY person with an extension ladder? It has now become a joke to me, bc I know the first visit will ALWAYS have to be rescheduled. Its extremely frustrating when I have spent a lot of money with Service Experts/Levy. The technitions Joe and Brad are good."

"First of all Steve was on time and very polite. He keep me informed all along the inspection process."

"good communication; however the ball has been dropped. I requested and Fabian agreed to email me the price quote for a $8,000 dollar install. One week later, I have not received that email. I guess my business is not valued or appreciated. I will be looking elsewhere now as I have been left hanging."

"On time, professional and informative."

"Terry arrived on time and completed his maintenance extremely well. Love your new monthly maintenance agreement. We have been your customer for 39 years."

"CALLED AHEAD TO LET KNOW ARRIVAL TIME, ARRIVED ON TIME & DID INSPECTION, EXPLAINED WHAT HE DID & LEFT"

"The office did not answer the phone initially, although the number was supposed to work 24 hours/day."

"Tim R, tech #228 was very helpful, knowledgeable, and very customer focused to address our needs."

"1) We were told that our filters would be replaced as part of signing on w/ Levy & Son. But the tech said its not for our filters bc ours is smaller. This is NOT what we were told. 2) tech did not put on booties and we had to re-mop the floor."

"Juan did my fall checkup and answered all my system questions."

"David is a fine young man and represents you well"

"Levy and Son in Dallas, Texas owned by SE Holdco, LLC parent company of Service Experts, which Enercare, Inc. acquired in 2016. Do Not Use Them!! Why? Keep Reading Keep in mind we have used them several times over the years, No More! We initially had Levy and Sons Service Experts of Dallas, Texas to come out and repair a water leak under our pier and beam house. They also then fix the water line to the refrigerator off the hot line to cold and run the A/C condensation line that was dripping under the house out the house through the brick outside. Randy did a great job with all of these repairs. Since they were here, I asked about out gas line setup on the exterior of the house. Randy agreed with me the best plan would be to replace the main gas line that runs from the meter in the ally to the side of the house where the gas line enters the home. At the initial visit he tested the gas line and it held pressure, no leaks. The Problems. Initially I was told it would take 1 to 2 days to complete. They started the gas line job on Monday Sept 16th. Monday & Tuesday (2 days) it took the excavation subcontractors to dig the trench. Wednesday the plumbers installed the new line. Then on Thursday, day 4, the plumber thought they were all complete and had the City of Garland Inspector out to verify that all the gas lines are holding with a pressure test. The City Inspector approves the inspection. I then get home that afternoon and the plumber assistant is wanting on me so he can relight the water heater. We both walk into the house and there is a strong smell of gas throughout the home. My question how did it pass the city inspection? The plumber looks around testing for leaks and finds one at the gas compression tee fitting they installed under the house. Sets up for another pressure test and there is a noticeable drop in pressure on the gauge. He works all evening with no luck of finding the leaks. He tells me they can meet me the next day, Friday, day 5, at 10:30am to work finding the leak. I get home to let them in from leaving work and no one is here as they said they would be. I call the main number and ask for the Supervisor named Alex. It is a big run around to be able to reach anyone in the company, they have purposefully set it up this way. They gave me a lot of excuses but not answers. There was a family emergency with the plumber, so he could not come I was told, BUT this was not communicated to me. Alex was no help what so ever on the phone, and he would not even give me his supervisor to talk to, saying it was only him, knowing that everyone has a boss. Just send out another plumber, as told him as they are not a mom and shop! Obviously, he is trying to coverup all the issues we are having to his supervisors. They finally send a different plumber, Alfredo and two assistants, around 3pm Friday to find the gas leaks, of which he found multiple and repaired including the gas lines that they had just installed. He did a great job working to get all the leaks corrected. Now on Saturday I check my sprinkler system to make sure nothing was damaged, only 2 of the 8 zones works! Then on Monday 9/23 the Licensed Master Plumber finally calls after I asked for multiple times for him to come out, because of all the issues with the gas leaks. He is now going to have a Sprinkler company come out to repair the damage to the sprinkler system. Finally, on Thursday, day 10, the sprinkler company comes out to repair all the damages to our sprinkler systems, which took them almost two hours to repair. They, Levy and Son, were obviously in a rush to get the job done and move on to the next one. Keep in mind not even one time was it communicated to me when they would be out to work any of the days; I would call the main number and they would tell me oh yes, they are scheduled to come out today, but yet never informed the customer. Did not take the time to seal the new openings around the gas line where it enters the house through the brick, did not paint the new black pipe on the exterior of the house to prevent rusting. The smeared their hands all over the painted brick of the house where they were working, I had to repaint the side of the house, and they wiped their hands off on my cedar fence by the meter with gas pipe dope all over it and left a mess of parts in the hot water pan. Dripped PVC Primer and Glue on our nice solid Oak wood floors. Did not clean up our wood floors from all the dirt that was tracked into the house. A Huge Mess, No Care Given about the Customers Property, other than hurry up and get the job done. Once again Do Not Use Levy And Sons in Dallas, Texas area or any of its other its subsidiaries of Service Experts which are located through the country. Their website states we want your experience with Levy & Son in Dallas to be one of the Best Service Experiences youve ever had. Ever. This has been the WORST experience Ever!! Also their website states Quality Service Every Visit this di"

"The tech was on time and completed the tune up in one hour.."

"Wasnt as thorough as I hoped. First words were we dont usually service Trane but we can."

"William did a great job and answered all my questions."

"I recently posted a negative review for this service. Within hours of posting that review I received a phone call from Junior. He apologized for the experience I had and offered to come to my home to inspect the work that had been done by the previous technician that provided the negative experience. This updated review is a response to the follow-up visits I received from Junior and his team as resolution for the first visit. Junior and Terry came to my home and performed a complete inspection of my units. A few needed improvements were noted with the drain line and the manner in which some duct work had been installed. These were not work performed by the previous technician. Terry, under the guidance of Junior, replaced the drain trap from the main pan to improve the drainage to the main drain line. Junior stayed on site the whole time to inspect the work which I greatly appreciated. An additional visit was scheduled to deal with the ducts that needed improvement. This time Junior arrived with Bobby and Joe. They repositioned the ducts that were originally routed in such a way that they're positions were obstructive. Again, Junior stayed on site the whole time overseeing the work being done. I greatly appreciate all that Junior did to ensure my experience was satisfactory. Service Experts is a company dedicated to customer satisfaction and excellence and that was definitely apparent to me in the way this whole situation was handled. Thank you Junior and team."

"technician clearly explained any issues I was having"

"Prompt, efficient, professional"

"Politeness and straight answers to my questions. He helped by calling hdq to ask about my plan for me."

"tech. seemed to do efficient, thorough job and was courteous and well-mannered."

"Tested electrical, but didn't treat any solution. Recommended I but a new unit. Another provider tested more thoroughly, and got it working with much less; replaced the capacitor and fan motor, not the compressor as recommended (a $3500 part)"

"Technician was really great and informative and communicated well. Without his effort we would still be without a working system."

"Tech was thorough and knowledgeable"

"Explain things well."

"very professional, competent and suggested a way to permanently fix the air unit drain clogging issue!"

"Service tech was timely, personable, explained the problem and made the repair proficiently."

"Very knowledgable very consciences about my house"

"Tech did not try to call the office to bring in a sales representative to try to sell me a new complete system like some techs in the past. 3 years ago a sales rep. came and tried to sell me a complete new system. I like a tech who comes to my house and tries to fix the problem and not try to sell me something."

"Professionalism, clean, timely, and quick."

"Jack was professional, knowledgeable, and thorough. He came on time."

"ask if i had any concerns or issues to check with visit"

"Leon was wonderful! He took time to diagnose the problem with our AC which involved working through a number of reasons why the system failed to determine what actually happened."

"Courteous and helpful"

"Dillion, the technician was so personable."

"I asked repeatedly for someone with experience with tankless water heater. Even at the last minute. However the fellow you sent had little or no experience needed."

"Levy & Sons is the only plumbing and A/C company I call when I need help. Their technicians performance and service level is always superior. I have been calling on Levy for many years now and will always recommend them to friends and family."

"Great customer service & technician explained everything."

"Jerel Did a very good job and was very helpful we would like to have him each time we have someone to come out"

"Responded quickly and cleaned out sewer line"

"Jay was very imformative"

"Excellent Personality."

"Scott is obviously an experienced professional. He took the time to explain, in detail, both of my systems to me. I appreciate having Scott on my side...."

"Superior installation. Anthony is old school and takes care of the custormer."

"The technician checked everything and left without turning my cool setting on the inside thermostat after turning it to heat.!! I didn't realize it till the next afternoon and was hot with the heat on 74!!"

"Promptness in appointment"

"Was scheduled for the 3rd got email saying 4th, called in and requested 3rd. They called back and tried to reschedule ended up cancelling for the 3rd and came on the 4th. Really messed up our time off from work."

"Due to the maintenance schedule I am on with your company and the $$ I have just spent recently the technician should have noticed that my unit was low on refrigerant. Instead I have to wait 4 days for service for my business to get serviced and spend another $200 almost."

"technician was honest"

"Technician is knowledgeable"

"On time Explained issue Fixed it Cleaned up the area Thank you!"

"Quick response of tech"

"Rating was sufficient thought they did a great job and astute to what they were doing.. very pleased with the outcome.."

"Mr. Brent and his helper were very professional in survey mr problems and answering my questions. His on the spot quotation was done with thoughtfulness towards me."

"Kyle explained every thing with the problem i was having was very professional, If i have any more problems i will ask to send Kyle great job."

"He came on time and worked efficiently."

"One knew what he was doing checked everything on the units and the let us know what was going on and left us good paperwork"

"Outstanding service. The technician explain what he was doing and why it was necessary to stop the leak."

"Not heavily committed either way."

"Problem with drain being slow draining is not improved. May be worse."

"The guy was very upfront and did a good job"

"Vicent was incredibly knowledgeable. He was upfront about the dynamics of our home, and how Levy would safely approach our situation to repair the problem. Vicent was an amazing employee! Wishing our insurance had chosen Levy & Son, because Vincent was great. Excellent customer service approach, and greatly appreciated."

"Juan's did an excellent job installing our new water heater."

"Had to come late at night and kept us informed"

"Professional and patient. Made sure I understood the product and deal I was getting."

"Very thorough and did an excellent job explaining what he was doing and a did an thorough job returning my laundry room back to its original state."

"Yhey were very quick and solved my problem right away"

"Technician was late for the appointment. The window provided was 8 a.m. to 11 a.m. and I received a call at 10:30 a.m. suggesting he would arrive in 45 minutes. He arrived more than an hour later. To make matters worse, I did not receive the quote I requested on a new system."

"Very Professional Explained everything so I could understand"

"excellent customer service skills and Very knowledgeable."

"The pricing was so outrageous I declined the service. I was quoted over one thousand three hundred dollars to fix 6 leaking faucets. I found that to be totally unreasonable."

"William was a great service provider. I'm very disappointed with all the extra steps that are apparently "required" to get an accurate reading on what is wrong with my plumbing."

"Brad was on time, he called ahead, he didn't waste any time."

"Terry was very helpful and worked to get my AC working again"

"Tech was very nice. AC is still not working. Ive sent several emails with NO response"

"He fixed what I needed to have fixed."

"Chow had visited previously and determined our non-cooling problem and he and Jerry worked for almost 7 hours to fix. Its like we have a new system again!"

"The call to set up the appointment was pleasant. The plumber came on time. He was very courteous. He was thorough and honest, not scaring me into repairs that I dont need right now."

"After explaining the work that caused the system to be red tagged, the technician took shortcuts that didn't resolve the issue. Violations remained in the same area which will result in yet another service call and reinspection."

"Jared and Kevin were on time, professional, courteous, efficient and knowledgeable. We were very pleased with the quality of their work."

"Aaron have us the 5 years guarantee for both new units of Air Vondiyiom He sell us, in the paper is not the information for the unit which were installed inside, and the technician told me to call Lennox to set the guarantee, in this company they can not provide it, because you do not gabe us this information: motor #, serial #, type of equipment, AHRI match, I keep Living messages to Mr. Steve Aison, and never called me back, could you please mail Me this information to set the guarantee which Aaron promise to us. Plus the installation outside do not set right. I bought for you this units because I always have a good experience with this company, and now I am so dissapointed. I hope you can solve this situation and provide whatever you promise like always Levy & Son used to do in all works in this unit in the past"

"After numerous phone calls, I finally received excellent service. Levy has serviced four of our properties for more than 20 years. Plumbing service is very good. Heating/AC not very good. The lack of commercial appointments for service needs in the summer has become a major problem."

"Very knowledgeable of product. Actually made sure that ALL coils around A/c unite were thoroughly cleaned."

"First experience no one assigned a technician. So no one came. Then my time was 8-10 and received another email saying 2-4. Big mess! Technician was great."

"Cleve did an excellent job explaining the service he provided."

"David, gave me great service"

"I had supply and return lines installed. My system works so much better now and is very quiet. I only wish my upstairs closets could provide more cold air in the hot summers."

"Joe was efficient and very polite"

"Joe was honest and professional."

"Fast scheduling and on time"

"The Service Technician that came out was extremely knowledgeable and very friendly. He was able to answer all my questions and help us get our A/C unit running better."

"Service was timely, next day install. Technicians very knowledgeable, efficient and personable. Sales rep gave all options."

"Joe was early and quickly did his job. He was very kind and patient answering all of my questions."

"Love having my regular tech come t the rescue, on time and do a great job!"

"Very quick response time. Polite and knowledgeable tech. My issue was resolved in less than 2 hours from the time I called in."

"Alfredo was very knowledgeable and did an excellent job. Very courteous"

"ALL people contacted during this project were fantastically helpful!"

"Always prompt and informative"

"Scott was pleasant, efficient, gave an easy to understand explanation of my A/C issue and he was able to repair my problem so that we could have a great nights rest!!"

"Great, friendly service from email, phone and technician. And reasonable price."

"Jerel was on time; and knew what he was talking about."

"Both competent and professional."

"Did not resolve the issue - tech was very friendly though"

"Issue is still not resolved. Technician was very friendly, but did not fix the problem."

"They were thorough, gave recommendations where needed. Also very friendly and courteous."

"I would not have been satisfied if I had been charged for this trip which was caused by your failure to do regular service."

"Arrived 2 hours past appointment window. Had to leave to get parts that extended total service time by 45 minutes."

"Quickly and efficiently installed equipment."

"The work met the standards and expectations"

"Brad came for 15 minutes, requested another technician come and left. Unit was frozen. Jaun came later and, as usual, really did a goof job explaining what was going on and how it was to be fixed. He is a very knowledgeable tech and would ask for him every time if possible. He knows his stuff and is neat, tidy and courteous.."

"Richard was very thorough and super polite. While he had to come back the next day to fix something, he was knowledable and always professional."

"1 of my units stopped cooling exactly 11 days later."

"I was given an appointment quickly, the technician arrived promptly within the promised time frame, and he did excellent work. He explained what I should do and how much that would cost before he began work. He left the space as clean as he found it, and he was very friendly and knowledgable."

"Very content with Advantage Plan, installation and service."

"The technicians were very courteous, answered question politely and did the work in a very professional manner."

"The tech left the space very messy after installing a new water heater. I was very surprised that the space was left messy and with pieces on the floor"

"Always on time Excellent work Polite and courteous"

"Tried everything possible"

"Fast, friendly and efficient service"

"Excellent service,Vincent was very helpful, Knowledgeable ,courteous."

"Jarred was respectful, explained the problem to me and fixed my problem in no time. He also stayed until he was certain the job was complete! The call center team was also very helpful and nice."

"Brad was very professional and did what needed to be done."

"Technician resolved the issue, but I am not happy with the price he charged - he did not offer a breakdown of the pricing (parts vs labor). Did not feel like it was a good value."

"Juan was respectful of my home & enormously ingratiating, instilling confidence that he was there to help. Outside Jonathon was thorough & also very capable & satisfying."

"Leon was very professional and personable. He took the time to explain what he was doing while performing a precision tune up that we ended needing. He is a good technician who takes pride in what he does."

"We have had a service contract with levy for years. $800 to install 2 faucets is outrageous."

"nice young man who knows his stuff"

"Jay was prompt for the rescheduled appointment (after the appointment had been rescheduled because he couldn't make the first appointment)."

"He was extremely knowledgeable, efficient, helpful and patient explaining everything to me."

"Richard did a through job testing and confirming coolant added was holding pressure."

"Your technicians are always so pleasant and professional."

"Both technicians came after 6PM and worked to fix two A/Cs. They were very meticulous and efficient. They went beyond just fixing the units and did a though check of the systems. There work was outstanding"

"On time Courteous Thorough"

"You were prompt and did a great job explaining everything about the service call. Great job"

"I would recommend your AC people. Terry is great! However, I would never use your plumbing service again. Your flat rate fees are exorbitant and totally out of line. A toilet repair through you wouldve cost me over $400 in parts and labor. I want to Home Depot and bought the parts for under $20 and had my handyman install them. It took him less than 10 minutes. So I would never recommend your plumbing service."

"Precise and knowledgeable"

"Juan Pineda was very good at explaining everything regarding my ac. I appreciate him explaining things to me. He was a very nice tech. I would like Juan to be the tech to fix my ac if I have any problems in the future. Thank you. Brenda Burke"

"William worked as quickly as was able to repair my gas service."

"I was not pushed to spend extra money that I did not need to spend"

"Mark was thorough and explained the areas which were checked out"

"Was on time , and taking the time to show me things that I can do to make my AC runner for a longtime ."

"I was amazed at how much detail and time was spent on the visit."

"Richard was here 15 minutes and he had AC back working"

"Representative sat down and showed us some benefits we could get."

"Technician was thorough and answered my questions."

"Just good service"

"Appointment time was set up quickly. Joe, the service rep was on time. He diagnosed the problem and made the repair in 30 minutes. The reason I'm downrating the total score is because i believed I was overcharged for the part."

"After my system stopped cooling, Juan came the next day and determined my problem, presented my options and helped me decide what to do. Mark came later that day, finalized the arrangements and David came the next morning to install a new coil and valve in my HOT attic. That evening, my house was cool and comfortable again. My attic tent was damaged during the repair and Mark arranged for the installation of a new one courtesy of Levy."

"Their service is an excellent. When I have any problem, The receptionist sends a tech to come over on same day or next day."

"Incorrect installation, messy, scratches."

"Beau was informative, competent, and got the job done timely."

"Did a good job. Professional and respectful."

"Been to house before does great work for us."

"Beau was very quick. He explained everything he was going to do. He fixed everything he said he could fix and left me with quotes on those things he could not fix. The only negative was that you all used to put shoe coverings on so as not to track outside dirt, etc. into the house and Beau did not put any on."

"The technician was polite quick and thorough"

"Excellent service by Alex"

"Professional respectful timely communicated what to expect. Great job"

"Very responsive -- arrived within 2 1/2 hours after I called."

"Timing was off. Arrival was near the end of the next two-hour slot. Good job but had to juggle times to make it happen."

"I expected the ac system to be cleaned and freon topped off per the offer description from TXU but neither of these services were performed."

"Friendly, Knowledgeable, efficient"

"Anthony gave us some very good information about types of units."

"Lucky enough to get same day service and job was done well."

"All talk, no action."

"All no action."

"He got the job done."

"a"

"Professional work ethics"

"HE MADE A MISTAKE AND CAME ACK AND FIXED IT."

"Good communication, prompt arrival, quick resolution, professional tech"

"While I was certainly dismayed about the amount of work that was needed, Vincent and Brent were very efficient and empathetic, and all work was completed quickly and professionally."

"The technician was unable to take care of us but call the plumbing department and Mr. Daniel was excellent took care of us very nice person glad to have him"

"The Technician was honest recommended the plumber and Mr. Daniel was excellent took care of us very nice person we enjoy having him"

"For the work performed, I felt overcharged."

"Danny walked in smelling like an ash tray first off. I was surprised to see him as we had requested and was told that Alex would be arriving to work on our zone control unit since he has had recent history with our system. Danny's attitude was beyond poor. His response to a question was "don't know ma'am, I'm just our here trying to get it done" . He first looked at my downstairs thermostat control panel and told me "there's nothing wrong with this unit". I had to show him that in fact, the zone control was off and that there was a warning message that appeared on the panel. But that was only one of my issues. The main reason for the call was that my upstairs unit was reading "system is waiting" and nothing was happening. He then walked upstairs where the temperature was at 78 and told me "this isn't too bad". Opened the attic stairs and came back saying that the control board had "acid and corrosion" all over it and it needed to be replaced. These units are less than 5 years old so I questioned it. He said he wrote down the model numbers and would call the office tomorrow to get one on order. Stated I owed him $75 for the trip... Never looked outside, never checked to see why the zone control wasn't working. Nothing. I have never seen a service call where the tech did not go at least take a peak outside. The guy acted as if he was impaired. Thankfully my husband came home and I told him to deal with Danny. My husband went upstairs and what Danny thought was acid and corrosion appeared to be glue that they used during the install. At that time, I was on the phone requesting Alex be sent once his schedule allowed. My husband told Danny he wasn't paying for his $75 service and told Danny he had to leave. Fast forward to 40 minutes when Alex showed up. Nothing is wrong with control board, it was in fact glue on that was visible not acid or corrosion but we do have a leak in the coil. Same make and model of coil that we replaced in our downstairs unit months back. Alex requested he come back tomorrow and bring a helper with him to test the lines. We scheduled for the next afternoon (today). If you have not had complaints yet about this guy Danny, just wait. I'm appreciate the work of service techs, I understand the demand they are in and appreciate knowledge and hard work. This guy had neither. His lax manner, lack of enthusiasm was very disappointing. If I would have accepted his word, we would have been in for a new control board and STILL had issues with our coil leaking. This is the reason service companies get a bad rap for ripping people off. - Train your techs - don't just hire a body - hire a talent. Danny obviously does not have the HVAC talent. I don't ever want him dispatched to my house again. I feel for the households that he's been dispatched to - past and future. Alex on the other hand shows passion, knowledge and expertise. He is a big reason why we are still a customer. My advice on Alex - give him a raise and promotion. Talent like his is noticed and can be recruited easily! Remaining survey is based on Danny's performance."

"No AC when we returned from international trip around 1:30am. Tech was called and he was here around 2:50am."

"I was satisfied with the service provided, because the service man checked everything and even changed my filter. What I did not appreciate was the sales consultant. I have never had a sales consultant come in with the service expert before and thought that was strange. I also got quoted for new equipment. I decided to get a second opinion. Without telling the other company the prices, they were a lot less expensive. After service experts left, I was stressed out because of the outrageous quotes: for example, I was quoted around $1000. for a uv light for the indoor unit. The other company quoted me $480. Also, the numbers were wrong for the outside unit. I was told in order to get a new outdoor unit, I had to also get a new indoor one and was quoted a middle range price around $15,000. I was told there was a payment plan, but it did not make sense that the payments would be taken over by the next person if we moved? The other company said I could just only get a new outdoor and did not need to replace the indoor one as well. I'm sure the sales consultant was giving me long-term good advice, but I felt like I was being scammed by a sales man. I appreciate their professionalism and they did a great job. I don't want to say anything bad about them or get anyone in trouble. I'm sure they are just doing their job the way they are supposed to. The second quote gave me more peace of mind."

"Charles and his son were professional, nice and helpful. But as Ruben ended up telling me, he was not from Texas and since he wasnt as familiar with how things are done here, the inspector had to come out 3 times before it was deemed acceptable. I had to call and escalate to Ruben to let him know that the exhaust was not to code on the two attempts for city approval. That meant 2 extra truck rolls for you all, and two extra times I had to be at home to meet you all."

"Great servie. Took care of our issue"

"Jonathan so great very happy with the checkup"

"Quick response and repair"

"Joe is always polite and does the job within a reasonable time frame."

"Gave a 5 because the technician was polite and professional. Only gave a 5 because my problem is still not fixed. I just had my spring maintenance done on 5/8 which should have addressed clearing the A/C lines. Less than 2 months later I know have a clog that can't be blown. They sent a plumber out that checked the joint under the sink but no clog - that charge was $345. Now I am being told I need to replace the whole line for $1300. I thought the reason we do maintenance is to avoid these types of issues. Very discouraging. I do not think I see the value in in the Service Agreement as situations issue like this should be avoided."

"He was professional, knowledgeable, clean and pleasant."

"Technician courteous and thorough"

"Good service"

"Technician did not show up during the time slot set, received call about five minutes before time slot ended to let me know a tech was headed out, to an additional hour for him to arrive. Technician was constantly being called during service call. I believed I was getting a visit to give me an estimate on the repair or replacement and didnt get either one and was charged a $99 dollar service fee. A salesman was then scheduled to com out on another day. The sales person did not show for appointment as scheduled and called about an hour and a half later to try and reschedule and I declined. Terry the technician seemed to be a good guy, but he must have been a supervisor because he was called a lot so I dont blame him, he was helpful but wasnt allowed to give any pricing, which is really a waste of time for the customer."

"The techs worked quietly and finished the job in an appropriate time period. He was very courteous and professional toward us and we appreciated that. There was no unnecessary chatting."

"They explain their product items very well options were explained very well and there was no damage to my house"

"Daniel was very good and explain to me in detail."

"Your personnel are always efficient and effective at diagnosing and resolving any issue."

"Work excellent. Technician very professional. Price killed me! Wasnt prepared."

"Very knowledgeable and personable."

"Bad attitude. The service provider wasn't up to your usual standards."

"Technician was very competent and friendly."

"No one showed up or called the day of appointment"

"Excellent work ethic - on time and tidy; explained problem and solution"

"Alex came out to troubleshoot the outside unit very late in the day. He was very professional and diagnosed to problem quickly."

"All went smoothly"

"When the technician was actually at the house, I would rate it a 10. However, there was a significant delay in the time that the technician showed up. What was supposed to be a 8-10 AM Sunday appointment was more like 4:30. There wasn't a re-schedule, it was just a series of delays which required me to put my entire day on hold. I understand the technician's issue for being late but I would have preferred a reschedule or the company supplying an alternate technician."

"Bryan has been here before & he is always nice & efficient. Do have to say that since Levy & Son came on the scene there have been some issues but they have worked them out fairly quickly. Send Bryan every time. Anthony who put our new system in & Fabian who sold it to us are the best also..."

"alex quickly identified the capacitor was no longer working in our heat pump and replaced it. it got our system working again."

"Jay called to set expectations for arrival time, fixed the problem and explained what happened."

"Satisfied with service"

"He checked all equipment well"

"Technician was on time, explained what the tune up would entail and then listened to my concerns and info on the current state of the A/C system."

"My air conditioners were serviced in early April. The a/c unit that had the overflow problem was the new unit installed in April. Alek solved the problem,; however, I am surprised that I would have an issue so soon after having service."

"Great service"

"Kevin went above and beyond and provided exceptional customer service. While I was not happy with the level of service provided by Keith (Keith was nonresponsive and provided incorrect information on my A/C unit), Kevin was capable/informative and addressed my every concern. I was in the process of looking for another A/C company but was highly satisfied with Kevins customer service and ensuring I was taken care of as a customer."

"Technician was knowledgeable and informative. We learned things we didn't know about how to maintain our system."

"on time and communicated what he was doing."

"Brad took care to wash out the AC coils that we had not got to yet."

"Daniel was friendly, efficient and explained everything he was doing along with answering all my related questions. I would be happy to have him be our technician on all future calls."

"Very efficient, thorough and courteous"

"Service was timely, at a good price and personnel was personable."

"Attention to details"

"My technician was honest and helpful."

"Discovered abt 8 PM, AC was Not Working! Called. Was told No On Call Tech available, due to other demands. Thru a Fit! Demanded someone get back out! Was working fine B4 he touched it! Both my dog & I unable to get thru nit w/o AC due to my dog's health & My age! After che cling All switches, while Waiting for her to get back to me, discovered 2 switches on top front panel of inside unit, I'd Never noticed b4 that were turned off! Fan began running again, once I turned back on. But, < 5 minus on phone w/ Tech could have helped me resolve! Have been w/ Seevice Experts for MANY Yrs! Worst experience I've Ever had!!!"

"He was on time, very professional, thorough, and kept me informed during and at the conclusion of his maintenance checkup."

"Tech arrived on time, assessed the problem with the AC, and left because he did not have the part necessary to correct the problem"

"Didn't check the filter. Did not arrive or contact me within the appointment window."

"Brad did a great job completing the maintenance on our units. He went through & described the various options."

"provided the right info and timely appointment"

"Arrived within announced window, was courteous and helpful"

"Brad was a great technician. Very friendly."

"Got a call to say there was a tech available to come before my noon-2pm appointment. Tech arrives around 11:15am. However, he is an air conditioning tech not the plumber I was expecting to finish last Saturdays job. Seriously?!!! Called to find out what was going on and was told a plumber would be there between 2-4pm. This is the 5th Saturday in a row Im having to deal with this unprofessional service."

"On time and took care of business"

"Very professional and polite gentleman"

"Tech arrived early and found everything in good order."

"Everything well explained."

"Great guy, great service. Thank you"

"All details of problems with current AC system were demonstrated & explained and alternatives to replace system were explained."

"good"

"Andres is thorough, honest and he explained what needed to be done to make our system more efficient."

"Excellent work"

"Kevin went above and beyond and provided exceptional customer service. While I was not happy with the level of service provided by Keith (Keith was nonresponsive and provided incorrect information on my A/C unit), Kevin was capable/informative and addressed my every concern. I was in the process of looking for another A/C company but was highly satisfied with Kevin's customer service and ensuring I was taken care of as a customer."

"Fixed the shower head as requested."

"Mostly because we are not DONE yet - we still need to get in the part and install it. I do really appreciate that the first technician referred this call to a senior technician to check his work. That demonstrates a real commitment to the customer AND gives him a chance to learn more about his trade from the senior person."

"Jacob was super professional and kind. He answered all of our call and questions. His assistants were also very professional and considerate."

"The service technician was very friendly and cooperative understanding and efficient"

"Professional, proficient and knowledgeable. Great service."

"The technician was knowledgeable, curious, professional and timely."

"Very cuteous. Took his time. Explained what happened and how he was going to fix it. Worked quietly and efficiently."

"Came in and did exactly what was said you would do"

"Tes"

"Efficient and professional"