Levy & Son Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 3,706 Reviews
joanne C.
plano, texas
"They were on time, professional and efficient and very pleasant."
bob G.
plano, texas
"Dustin Deweese/ great job"
george H.
mesquite, texas
"The work was completed to our expectations by the technician. What we are dissatisfied with are the deceptive scare tactics used in the name of safely by Elias. He attempted to scare us into purchasing a new system claiming that we had a unsafe level of carbon monoxide present in our house. As it is noted on the service ticket: CO detector picking up 4ppm!! Heat exchanger is damaged!! Health concern!!! Upgrade system!! Customer is aware of damaged exchanger and at this time has declined upgrade! We did some follow up research on acceptable CO levels and found 1 - 4 ppm to be a normal level in human tissues produced by the body. Further, according to ASHRAE, standard allowable CO from vented appliances, indoors, for 8 hours is 9 ppm. Our CO detector's memory reports -0- CO detected in our house. We found that the first alarm for UL2034 devices is at 70 ppm, but it is not until CO reaches 200 ppm that evacuation is necessary. At 400 - 800 ppm it becomes life threatening. We are appalled by these tactics used by Elias as he is aware that we have been planning an upgrade to our system. We find his behavior to be unethical and dishonest. It goes without saying we not consider purchasing a new system from Levy & Son. Our trust has been lost. We have been long time customers of the companies Kruger-Service Experts-Levy & Son and have always been satisfied with the service. We are reassessing that relationship as well."
christy M.
carrollton, texas
robert W.
plano, texas
"Arrived on time. Fabian answered all of our questions. Technicians were efficient and finished their installation in a timely manner."
wesley A.
richardson, texas
george C.
dallas, texas
"Brad was fast and thorough."
george L.
allen, texas
"He was polite, quick, and efficient."
mary C.
dallas, texas
"Super nice technician. He did not make a mess and was conscientious and thorough."
thomas connell C.
dallas, texas
"Alex was friendly and kept me informed. He is a good representative for Levy."
liana S.
farmers branch, texas
"The technician was very thorough and knowledgable."
john E.
highland park, texas
gloria P.
plano, texas
"The men were very professional and new their subject well."
mr. matula M.
plano, texas
carol M.
dallas, texas
"Waiting for some follow up work."
paul E.
carrollton, texas
"Excellent work"
stephanie I.
plano, texas
"Dustin and Tyler were very professional in their work. They were efficient and I am pleased with the job they did."
tj P.
dallas, texas
"He left dirt all over my tub and around the tub. He changed the air filter and left the dirty one leaned up against the wall and the wrapper from the new air filter wadded up and on the ground."
mr lane L.
plano, texas
"Dustin and Tyler were excellent, very friendly explained all options"
charles K.
fairview, texas
"Arrived early and completed the inspection and maintenance ahead of schedule. Gave me details on new programs."
phil U.
dallas, texas
"On time. Quickly done. Technician was very nice"
greg L.
dallas, texas
beverly W.
dallas, texas
"The technician was almost 2 hours late (1 hour and 45 minutes past the noon-2 pm service window) due to an emergency service call. I realize emergencies happen, but a call to let me know the technician would be late or to check if it's still ok to come later would have been appreciated. Just keep the customer in the loop. I didn't know the technician would be late until I called at 2:30 pm to check the status. Fortunately it was fine for the technician to arrive late, but on another occasion it may not have been ok. Otherwise, the service was great."
karen G.
dallas, texas
"He was on time for his scheduled appointment. Didn't feel that he took advantage of me by trying to sell something I don't need."
terry W.
dallas, texas
joyce S.
dallas, texas
"technician communicated very well and let me know if there was any problems. there was none"
jennifer L.
duncanville, texas
sally M.
richardson, texas
"William was very knowledgeable in fixing the toilet. He was very pleasant to work with."
buddy P.
university park, texas
mr fogel F.
dallas, texas
jerry M.
plano, texas
dell P.
plano, texas
"Very polite technicians. I told them about an issue I was having at the end of summer with the indoors unit dripping water and they promptly took care of it. They also had the correct filter size and didn't have to cut down a longer one to fit as has happened numerous times in the past (a real P.I.T.A. to remove as the cut edge gets caught)."
roxanne P.
dallas, texas
gary C.
dallas, texas
edna D.
dallas, texas
"He was good but I don't remember him saying what his name was."
herbert F.
dallas, texas
"competent"
nancy S.
farmers branch, texas
"Arrived on time and did the job quickly in spite of the rail!"
mike H.
plano, texas
"Sid suggested a different way to solve our problem if it returns in the future, at a considerable savings and less disruption to our home, and us! Excellent job!"
arun S.
cedar hill, texas
"Very courteous and knowledgeable. He answered my doubts and questions on the maintenance work he was doing and explained what he was doing"
brian J.
aubrey, texas
"Steve was very courteous and professional."
alicia H.
irving, texas
"Do not appreciate being sent a sales person with previous notice - it has happened twice"
raquel S.
allen, texas
"Prompt service"
mary W.
the colony, texas
"Technician could not communicate diagnosis."
dan W.
frisco, texas
"William was very patient attentive and cared"
patricia R.
dallas, texas
"Darryl was pleasant as usual and quickly determined the cause of my leaking toilet. He also explained and showed me the problem and how he would fix it. Now, no more leaking toilet!"
barbara G.
mckinney, texas
mr knott K.
plano, texas
"Overall great installation by Buddy. The reason its not A 10 is that Tim told us hed get the electrician out and never did. I waited two days for his follow up and the call never came so got an electrician out here myself and got the job finished. No one ever followed up from Service Experts"
bruce R.
plano, texas
"Polite, helpful & thorough"
christopher O.
richardson, texas
"It took a few days to get the right people with the right parts to the house - but once here, it was repaired confidently and quickly."
lucy S.
dallas, texas
"Jay has been coming to my house for 20 years. He knows my house and he knows my new a LENOX system."
barbara S.
richardson, texas
"William completed a difficult job fairly quickly and was cheerful as he did it."
carol M.
dallas, texas
"Explained everything."
betsy G.
plano, texas
"On time and very professional"
david G.
dallas, texas
"Tech provided detailed information to questions, including volunteering further insights."
mr browning B.
plano, texas
clint D.
dallas, texas
"Friendly technician; seemed very knowledgeable"
brenda B.
dallas, texas
"Excellent service person, timely and very courteous."
eric F.
quinlan, texas
"They were friendly, on time, efficient with the service, and helpful with questions."
neil H.
plano, texas
"Technician qing replaced my old iComfort thermostat with a S30 thermostat. He was very friendly, polite and professional. He preformed all necessary settings and explained all their functions.He displayed a good knowledge in his field of expertise.Terry, in my opinion is an asset to your company."
pacita G.
coppell, texas
deborah B.
lewisville, texas
"The Office staff and Terry are awesome."
john E.
highland park, texas
"He arrived on time, was courteous, and seemed to do a thorough job."
janet F.
dallas, texas
lawrence S.
melissa, texas
"Brad did a great job in a timely manner."
joseph B.
richardson, texas
rodney B.
farmers branch, texas
"I was a 10 - 2 appointment and he arrived at 2:15. Did not finish until 4:00. A whole day for a pm service"
mr tobianski T.
dallas, texas
"They seemed to have done a thorough job evaluating our equipment and provided pictures to show areas of concern. They had good communication skills, giving me opportunities to ask questions and was able to professionally able to provide answers."
horace N.
dallas, texas
dianne S.
frisco, texas
"He was very professional and courteous."
ben M.
dallas, texas
john C.
plano, texas
"The estimate was not very specific as to why the price should be so high and the price seemed excessive for the amount of time spent on the repair"
frank C.
plano, texas
steve M.
richardson, texas
"Very responsive"
steve F.
dallas, texas
"The technician was proactive in his prelim inspection and gave me a itemized break down of his findings. He was helpful in walking me through simple items like where the air filters were located all the way to the more complicated items."
pam D.
dallas, texas
"I think Levy is very expensive. The tech had to go get parts 2 or 3 times. He showed up without the snake to do the drains which was the first thing I said I needed when I called. I don't think you guys listen to the customers. Mainly you are too expensive."
scott W.
dallas, texas
"On-time, identified the problem, fixed it!"
ms cain C.
carrollton, texas
"The technican was very nice new what the problem right away and how the door fell off. the technican has been to my home many times to check my unit i have always been very satisfied."
john W.
dallas, texas
carolyn K.
dallas, texas
"Nice competent guys. Jay had a helper."
ms piland P.
rowlett, texas
"Knowledgeable"
peter S.
dallas, texas
"He was on time, professional, courteous, and did his job completely and quickly, even going beyond to give me a new filter."
lance koy K.
dallas, texas
carly B.
dallas, texas
"Seemed to take a very long time and wasnt able to provide very many answers"
angela C.
sachse, texas
"I was insulted by his sales technique. He began pricing at one high point and then decreased it to almost 2000 less. This is insulting, and I hate this type of sales tactic. He also inquired my credit and did not tell me details of hard or soft inquiry or anything. He did it after I told him that my credit would probably not be veryhigh. This will affect my score now, and will be even more difficult to recover from because of him. The technician, joe, was extremely helpful and nice. He was courteous as well. The salesman Fabian was the problem."
regina B.
dallas, texas
"Mark was very thoughtful when giving me the quote and your installers were timely and efficient."
sean B.
frisco, texas
deborah O.
plano, texas
"On time, tech was courteous and helpful"
thomas J.
richardson, texas
"Courteous, competent"
tom Z.
dallas, texas
jeanette W.
dallas, texas
"Can't gothic to finish the job"
phyllis B.
mesquite, texas
"Technician very knowledgeable. Courteous & professional."
laura V.
irving, texas
"I knew more about the thermostat wiring than he did. I way over paid since all I needed was a wire connected to the AC unit which took about 10 minutes. I did not need help with the thermostat itself. Felt tricked into a service contract to avoid the trip charge and still overpaid."
david W.
dallas, texas
donald M.
dallas, texas
m M.
dallas, texas
claude L.
dallas, texas
"Very thorough and excellent follow up."
james F.
plano, texas
"Very satisfied."
william F.
plano, texas
desiree J.
mckinney, texas
michael Z.
dallas, texas
"The technician is the best of the best."
amanda M.
mckinney, texas
"Timely"
jeffrey L.
plano, texas
dick R.
dallas, texas
"David G and his assistant were polite they understood what my problem was. They fixed it!"
dick T.
dallas, texas
"On time. Keep me posted and reminds me when check up is due"
john P.
flower mound, texas
ronald K.
dallas, texas
"THEY did great, but it is hard for me to give anyone an perfect 10 since there is always a possibility of improvement."
albert S.
lewisville, texas
"Very professional and knowledgeable"
allan N.
dallas, texas
"He gave me all the info. I needed."
leonard M.
irving, texas
"Although Terry could not check the outside units he seemed thorough on the inside. He was courteous and friendly."
mark H.
richardson, texas
don F.
wylie, texas
ellen B.
dallas, texas
"Technicians arrived on time, were efficient and thoroughly answered questions. Provided photo of pinched duct work and recommended a solution."
kathleen C.
dallas, texas
"Thought I had a wax ring leak in guest bath. Jacob indicated the plumbing needed to be completely repiped for 2 bathrooms and the kitchen. My insurance company sent Code Blue and American Leak detection to investigate and there was no issue with my plumbing and no leak even under pressure. Jacob quoted me $12.5K for work which did not need to be done. This is unacceptable behavior and has changed my opinion of Levy & Son. The Levys would be ashamed of this behavior."
mr meder M.
mckinney, texas
tim P.
dallas, texas
"Joe Muniz very reliable and honest Bernie great guy to."
stephen C.
university park, texas
"The technician told me the CO levels were off the charts. Said I should stop using the furnace immediately. Turns out the furnace is old (which I knew), should be replaced at some point - but there was zero CO in the home. No emergency. Over the last few years, I have seen Levy devolve into a marketing company. Not the same company I have been doing business with for over 30 years."
brenda R.
plano, texas
"Sergei, was extremely knowledgeable and very professional."
darren P.
richardson, texas
mr benson B.
richardson, texas
"Timely, quick, got the job done. Explained well what was going on and what was done."
sharon B.
garland, texas
"Knowledgeable and helpful"
darren B.
allen, texas
"On time, fast, and friendly!"
gary C.
dallas, texas
pamela A.
dallas, texas
"We thought we paid $23,000 for a H/AC system. According to this service man we didnt."
cherry M.
university park, texas
"Dustin was knowledgable, thorough and very efficient with time. When he left, all was working well again."
carly B.
dallas, texas
"Very efficient and helpful"
doug P.
lewisville, texas
paulette F.
plano, texas
"Very friendly and immediately found the problem."
steve C.
garland, texas
"Very professional. Showed me everything I needed to know. Spent time explaining exactly where our clog was, what was clogging the sewer, pinpointed The exact location, And discussed the options."
richard L.
dallas, texas
"Very prompt. Identified the problem immediately and was finished fixing it within 20 minutes."
lisa santos S.
wylie, texas
"Terry is extremely knowledgeable and was patient in answering all of our questions."
ken B.
frisco, texas
larry M.
dallas, texas
bo B.
wylie, texas
"brad was on time and he started working when he got there and he answered my questions."
chris K.
carrollton, texas
"Efficient and answered my questions"
betty Y.
irving, texas
patricia R.
dallas, texas
"Dan knows what hes doing. Hes also conscientious and thorough. And hes a nice guy."
jean M.
highland park, texas
fred G.
dallas, texas
sarah & tom harris H.
dallas, texas
"Tim did an awesome job"
duane R.
plano, texas
margaret S.
carrollton, texas
"The technician fixed one problem and pointed out another problem that needs to be fixed."
kim S.
forney, texas
bob S.
dallas, texas
"Jim is an outstanding sales rep and did all he could to meet our needs and expectations. He deserves a "10" rating. Reason doe "8" is based on our disappointment that we were not able to receive an additional 2-4% reduced final price on furnace/AC unit."
megan K.
frisco, texas
michelle H.
coppell, texas
"The workers came in and efficiently installed our system. they cleaned up after themselves as well."
mark B.
plano, texas
"Fast & efficient. Polite"
gary S.
frisco, texas
"Terry is an Aprilaire expert and was very thorough. I have been disappointed by your last two techs and Terry was a nice upgrade."
john L.
plano, texas
"Friendly, fast good service. Explained options"
julia B.
dallas, texas
"He came on Dec 24th. to fix our sink and stayed until it was done. Even though his sweet kids kept calling him to come home to celebrate Christmas Eve. He was very thorough. He came back on the 26th to finish the job with a new part. He was very personable and very professional."
lance L.
plano, texas
"Tim was great! Just think your pricing is out of line, but desperation meant we had no choice! Thus the rating of 8"
juanita D.
plano, texas
"I did not find value in this service at all. If I could take off the plumbing portion and get a discount, that would be great. There was not much to this inspection and the write up (no fault of Brent) was to tell my that Service Experts would charge exorbitant amounts for a outdoor faucet and a water heater."
kelli D.
dallas, texas
"The appointment took an excessive amount of time. It was obvious to me that the technician was spending excess time trying to find a reason to sell me something by finding a problem in my system. He also did not wear foot covering and left a lot of excess insulation from the attic on the floors of my home."
mr gallegos G.
dallas, texas
"Tech explained everything so I can understand it"
linda C.
plano, texas
"On-time and efficient"
heidi R.
plano, texas
"efficient and timely"
stephanie D.
dallas, texas
"Was not an alarmist, took care of the issue and when it seemed like we were going to have to wait 24 hours to even start to get a new hot water heater, he moved spots around and made us a priority. Great service!"
dorothy P.
dallas, texas
"Knowledgable and thorough."
jerry V.
dallas, texas
"Great as always"
paul O.
grand praire, texas
"Because it took them forever to get back to me I'm taking forever to come down here and what time they didn't even show up and to make things worse that finally told me they couldn't do the work all that was within a 3 week."
donald K.
dallas, texas
russ W.
dallas, texas
matt A.
dallas, texas
"Mark did a great job."
marvin G.
richardson, texas
nancy kelly K.
addison, texas
joe G.
balch springs, texas
billy H.
mesquite, texas
"..."
buzz B.
irving, texas
philip R.
plano, texas
"Terry was excellent. Got in and out and left the house clean."
phyllis W.
dallas, texas
"Brad was very pleasant, Efficient & professional...and, happily...early!"
jeff S.
plano, texas
"Steve took his time, took pictures and videos, explained thoroughly what he found and recommended."
wolfgang R.
dallas, texas
anne T.
dallas, texas
"THEY WERE PROMPT, FOUND THE PROBLEM AND DID NOT ADVISE ME TO HAVE THEM DO THE REPAIR. (IT NEEDED A SPRINKLER COMPANY TO DO THE JOB) THEY WERE VERY HONEST.. THANK YOU."
john P.
carrollton, texas
"Jarred was prompt, efficient and explained future needs in detail. No wasted time."
mr reconnu R.
sachse, texas
"Very satisfied with service."
ellen S.
dallas, texas
"We were happy to have Mark Jones for the semi annual tune up then Patrick for the plumbing question. Mark jones has done our check up many times until Wanda wouldnt let us have him for a while what a nice surprise to see him again. He is very smart and trustworthy! Patrick is working on what we need for the water heaters. Also the one I trust on the plumbing side."
mr hasler H.
dallas, texas
"Prompt and quick."
scott W.
dallas, texas
"called ahead of time, arrived on-time, was neat and tidy, competent, efficient."
larry R.
dallas, texas
"Very polite and professional"
ed D.
dallas, texas
jack S.
dallas, texas
"did not tell me that replacement is same size or equvilant to old unit."
joe S.
dallas, texas
"Arrived on time and finished by discussing his report."
dominick C.
dallas, texas
larry O.
sachse, texas
"Very courteous and skilled. Very customer service oriented! Joe is welcome back anytime!"
mazin A.
frisco, texas
harry D.
mckinney, texas
"Friendly and efficient but could have spent a couple of minutes discussing his comments on the review form."
ed H.
plano, texas
jodee F.
rockwall, texas
"Brad is always nice, polite, helpful & answers all of my questions. When we got out new unit Anthony & Fabian were so nice & went over & above to help us thru the process."
mr gallegos G.
dallas, texas
"Jared arrived promptly & explained everything In detail"
polo R.
dallas, texas
"They were good"
laurence S.
dallas, texas
william N.
plano, texas
"On time and knowledgeable"
robert Q.
dallas, texas
ladean M.
coppell, texas
lance M.
dallas, texas
billy H.
mesquite, texas
"..."
glynn B.
plano, texas
"Technician arrived on time, was courteous and efficient. Explained findings and recommendations clearly."
james O.
dallas, texas
"The leak was fixed in an expeditious manner."
paul S.
dallas, texas
"was on time, courteous and finished the job in a very short amount of time"
tito B.
carrollton, texas
"The technician (Bud) is very professional, neat and clean."
mike H.
plano, texas
"Because Jared did an excellent job replacing our faulty blower motor."
mr mager M.
dallas, texas
"Everything is always perfect when I get the same technician"
mr O.
plano, texas
"After a heating tune-up, I was told that I had a leaky evaporator coil. When asked to confirm that with pressure readings, the tech said he could not do that. Calling for a leaky coil during a heating tune-up seems very suspicious. I called your office asking to speak to the Service Manager about sending a technician out to confirm. Note - I put on the A/C before the front hit yesterday and room temperature dropped 3 degrees within a few minutes. I was told the Service Manager would call me back. No one has called. Unless I hear back, I intend to bring this to the attention of the corporate offices - I know several of the VPs having worked at SEI in the past."
nancy B.
murphy, texas
"Service was prompt and quick - but I was told once again the sky is falling and that I needed to replace a working heating system for $8,500."
denise H.
addison, texas
"Mark was very thorough and found a gas leak in my attic"
timothy W.
dallas, texas
"Over 2 hours late for the appointment."
pearl T.
dallas, texas
"I had three services from your company lately, and they were satisfied to me , except last service for my heater. Technician, Jwan (?)sold the program to me and it was only on a scrape paper without any formal document. I have tried last few days to ask your company to provide this program information. However, It seems no one can help me. Can anyone let me know how can I obtain this information?"
jordan R.
murphy, texas
"Prompt, courteous"
sarah K.
plano, texas
linda C.
dallas, texas
"technician on time, friendly, professional and likes dogs!!"
thomas D.
plano, texas
"Always seems to be at the end of the 2-hour window"
ernest M.
dallas, texas
mr walker W.
mckinney, texas
"I told the rep I initially spoke to, the age of my water heater and the issue. The tech got to my hose and said that my water heather is too old to repair and parts are not east to get. He said all he is able to do is replace the unit. He could have told me that over the phone without wasting my time and money. Additionally, parts were very easy to find. I watched 2 YouTube videos, got my part at Ferguson and fixed it myself."
kevin A.
dallas, texas
ms. gill G.
dallas, texas
"Very efficient. We really appreciate that especially because unit is in master bedroom."
assembly inc I.
richardson, texas
"The only thing that was strange is that nobody called to set an appointment. The tech came by on 12/3/19, but we had to go to a meeting, He returned the next morning to take care of it."
john S.
garland, texas
"Appt was between 10 & 12 with a call 30 minutes prior to arrival. So I could get there from work. Door bell rung at 9:45 with Tech and sales associate ready to work. No call fortunately I was home sick for the day."
durward R.
richardson, texas
"The Tech was prompt, well prepared, pesonable, thorough, and courteous. I apologize for not recallng his name."
connie M.
addison, texas
"Both technicians are fantastic!"
terry J.
coppell, texas
"Polite and professional"
john W.
irving, texas
james stull S.
dallas, texas
"Always excellent service that went smoothly."
david S.
dallas, texas
sally S.
dallas, texas
"very through and professional"
sylvia F.
dallas, texas
"Technicians are almost always awesome"
paul E.
carrollton, texas
"Service was done quickly, accurately, and professional."
mr. york Y.
dallas, texas
"I liked the fact that the technician had been to our home before; therefore he was familiar with the systems."
william C.
denton, texas
"very professional through and pleasant to work with"
jackie M.
melissa, texas
"Technician was very respectful and easy to work with. Two things led to my rating. The technician arrived an hour later than our scheduled 8-10 a.m. time frame. After obtaining a second opinion, the diagnosis was that yes, the blower fan was in fact bad but the circuit board was not. All and all, a good experience with your company. Thank you for your help!"
susan A.
dallas, texas
"Leon was very polite. However, he really scared us when he did not answer us when we were in the attic calling his name. He was sitting on the attic floor and his back was to me and I heard heavy breathing; I wondered if he had passed out or fallen asleep! It was just very strange. Also, I had to go outside for something and saw that he parked the truck in the street but not close to the curb at all. It was just an unsettling experience."
pat M.
carrollton, texas
"great work!"
patrick M.
allen, texas
"Technician did a great job and explained everything."
susana C.
niagara falls, ontario
"Very helpful and has a lot of knowledge it what he does"
jon S.
richardson, texas
carl D.
plano, texas
"Brad was courteous and efficient."
joe D.
the colony, texas
"I would have rated a 10 however we suspect the technician broke the lid on one of our storage containers while working in the attic. It was fine a few days earlier."
steve S.
dallas, texas
"Early for appointment window and thorough in assessment."
kathy D.
mesquite, texas
"They were to come the day I called but it got late so they were to come next day between 10am and 12 noon with a verification call by 9.30am both did not happen. Arrived at 2.30. First said the work was guaranteed for 30 days then they ran the camera on their own and when they discovered my sweet line had tree roots they would not guarantee it. I was not told until after the fact they run the camera so guess that's what they do so they won't have to guarantee it. Very disappointing since we pain 295.00!!"
allan Y.
frisco, texas
"Terry did exceptional job letting me know state of the systems. He also noted roof air vent loose which needed attention. Also took pic of upstairs thermostat which I needed!"
gabriele C.
plano, texas
"Punktuell and very polite and explained everything!"
bonnie H.
dallas, texas
"Brad worked on a very difficult problem that the previous technician could NOT solve. Brad worked until after dark to solve my problem."
stephen W.
dallas, texas
karen R.
carrollton, texas
"Dave was very professional and experienced in the installation of the toilet. My only complaint is the price that was charged for the installation of a shut off valve."
aj M.
dallas, texas
"He was on time, courteous, did his job right I presume."
dennis N.
dallas, texas
"Juan is the perfect Technician ! Levy is very lucky to have Juan, as he is extremely knowledgeable and Customer Friendly. Dennis Nauman"
susan H.
dallas, texas
"Scheduled for 11/18. On 11/16 recvd call that technician was sick and couldnt make 11/18 appt. Called on 11/16 to reschedule but operator couldn't find my acct after searching for 15 minutes. I called on 11/18 to reschedule and was given 11/22 from 12-2. Never came. Called and was told was not on schedule. After much complaining was given 11/25 from 10-12. Technician arrived at 12:30 Using service since 2008. Also bought HVAC from you 2013. Not happy with your scheduling."
linda M.
frisco, texas
"Jared our technician has been to our home in the past and us a pleasure to work with"
george L.
allen, texas
"He did a great job and explained everything to me that needed to be done."
rankin C.
plano, texas
mike K.
richardson, texas
"The installation was good and response time to the situation was fantastic however the ball was dropped sending out the electrician to complete the work and providing the necessary paperwork for the city inspector"
betsy K.
dallas, texas
marjorie S.
dallas, texas
"The technicians were very polite, fixed a minor drain problem at no additional charge, stayed at the job until they got the part and fixed the problem."
masini R.
plano, texas
"Overall, the technicians were very good. Very personable and knowledgeable."
nate D.
dallas, texas
"inconsistent from one tech to the next on what needs to be done"
victor K.
dallas, texas
"right on time and quickly done."
randy D.
dallas, texas
"timely, efficient service call"
margie G.
addison, texas
john lauder L.
richardson, texas
"Always a good job"
mr d travis T.
seagoville, texas
"He was very good"
chris E.
coppell, texas
"Unfortunately, nothing about this call was successful for your company. The dispatch either was not being truthful or tried to cover-up the tardiness of the service call. The tech who arrived at the property never left a message regarding the service."
mr. powell P.
murphy, texas
"Had to make a special trip to Lowe's to get air filters, would have appreciated advanced notice"
ron S.
plano, texas
"Professional, personable and thorough."
freeman H.
glen heights, texas
carol W.
mckinney, texas
josh M.
dallas, texas
"Professional and on time"
ja H.
sachse, texas
helaine T.
dallas, texas
subbarao D.
frisco, texas
"the technician was not thorough. never checked the thermostats for error codes. also kept trying to up sell me and charged me for filters that i was not supposed to be charged for as they were a part of my service plan."
sylvain Q.
plano, texas
jon C.
plano, texas
"Very friendly and efficient..."
larry C.
mckinney, texas
elaine N.
dallas, texas
"Technician came promptly, worked efficiently and was professional."
mrs weirich W.
dallas, texas
"Still waiting for the auto be fully fixed."
richard R.
carrollton, texas
"They didn't have my MERV16 filter. I need to get one, immediately, for free. I wasted several hours and didn't get the filter replaced. I even called ahead and made sure they would have my filter, but they still didn't have it on the truck."
ron C.
wylie, texas
"Jamel, I think his name was, was very informative and answered all my many questions."
ms ann stahel S.
plano, texas
"Steve reported any findings on each unit and suggestions for remedies and their costs."
dino G.
frisco, texas
sharon A.
dallas, texas
"Professional and caring about my situation. Had every confidence in their work."
robert Y.
dallas, texas
collin pulmonary P.
plano, texas
"FAILED APPT THE FIRST TIME - WE HAD TO CALL TO RESCHEDULE A LATER DATE"
dick R.
dallas, texas
"My appointment was set for five days from the day I called."
mickey K.
dallas, texas
mary M.
irving, texas
"While the actual service was good, there were issues with the scheduling. We scheduled an appt 10 days in advance only to have it cancelled the night before because of a meeting of the technicians. We had to wait another 10 days for the next appointment and we were asked to reschedule that because you were so busy fixing broken heaters. We declined and asked that we still receive service as scheduled. Our window was from 8 - 10. Jared arrived at 11 - an hour late and no one called to tell us he would be late. We had another appointment at 11:45 so we asked him to hurry. I know you're busy but so are we and we expect appointments to be honored."
jeff S.
carrollton, texas
"David did an excellent job diagnosing the faucet plumbing problem, was very careful and neat in his installation of the new faucet and cleaned up completely after the installation. He was pretty fast too!"
candace B.
plano, texas
mr hollers H.
plano, texas
"outstanding work"
kevin B.
dallas, texas
william C.
denton, texas
"Orig appt was 4 pm. Tech did not arrive until next day. High vol of calls"
marjorie M.
lavon, texas
joe B.
dallas, texas
"Simple: they did what they said they were going to do, within the timeframe stated,."
gary J.
frisco, texas
"Richard was polite and friendly."
pablo S.
dallas, texas
rubin B.
farmers branch, texas
james B.
dallas, texas
lucile F.
highland park, texas
"Device technician was prompt, courteous, efficient and clean."
william W.
dallas, texas
dan H.
dallas, texas
"Your techs were very helpful with any questions and did great job"
ryan B.
dallas, texas
"Told me nothing about the service he did. Charged me double after the fact because I had 2 systems. Not friendly at all and spend a total of 30 min checking my heating. Half of which was spent sitting on my stairs doing paper work"
dudley R.
cedar hill, texas
"He was excellent"
mr slipko S.
plano, texas
"Satisfied"
anthony P.
wylie, texas
"He found the problem quickly and was able to fix it quickly on the coldest night of the year!"
mr stopani S.
garland, texas
mechell C.
plano, texas
rao K.
dallas, texas
"On time arrival ,excellent service"
mr ferraro F.
dallas, texas
"Excellent service as always. Technician prompt courteous and explained everything in detail."
john M.
plano, texas
"knowledge"
karen C.
garland, texas
"It was necessary to reschedule the original appt. as the technician was 45 min. past the latest time scheduled and I could not wait any longer.. The second appt. was between 12 and 2 and by 2:00 I had not heard from anyone. I called and talked with a supervisor and a tech. came out in the next 30 min. He was polite and efficient, but I did notice he did not spend as much time checking the heating unit as previous techs had done. Not sure that is relevant. He did mention some rust on the gas burners and heat exchanger which I assume led to a 'fair' rating on four items under Gas Furnace. He indicated it was nothing to be concerned about and should be watched. We have had a contract with Service Experts for at least 15+ years and have had good response and experience. This last time has been the most disappointing experience."
janet G.
frisco, texas
"On time, courteous and did good job"
carl G.
dallas, texas
"Efficient, courtesy, competent."
katy K.
dallas, texas
charles S.
dallas, texas
joe mondragon M.
richardson, texas
"Called to say when he was coming and arrived at exactly that time. Courteous, friendly, explained what needed to be done now and in the future, and took the old filter with him. Great service!"
mr gatton G.
wylie, texas
david E.
rockwall, texas
"service was on time and Brad was very efficient and nice."
ferman G.
plano, texas
steve E.
flower mound, texas
"Service was good"
leonard S.
plano, texas
"Excellent service"
tony J.
allen, texas
edwin C.
mckinney, texas
"Jered the tec. was very polite."
trisha M.
lewisville, texas
"Technician was very thorough. Very friendly."
bob O.
dallas, texas
sandra R.
richardson, texas
"Jared was just perfect"
barbara B.
grapevine, texas
"Very knowledgeable"
linda M.
dallas, texas
"Kept cancelling my appt"
steve W.
dallas, texas
"I think the technician was barely competent. He could not answer basic questions about my thermostat. He did not know the correct UV bulb. He did not check or change my filters. I did not get a status report for my unit at the end. I am very unhappy with this so-called service. He also tracked insulation from the attic throughout my house so I had to clean up after him. I think it is time to look for a different company."
linda S.
highland park, texas
jeanette W.
dallas, texas
doris S.
frisco, texas
"Very polite and explained everything very well"
joan B.
plano, texas
bob F.
plano, texas
mr hobbs H.
plano, texas
betsy K.
dallas, texas
mrs osborn O.
dallas, texas
"Levy & Son was very professional and knowledgeable. Better than any other company Ive dealt with."
susie K.
dallas, texas
"prompt. Clean. Cleaned up after. pleasant"
philip E.
dallas, texas
"The HVAC technician explained what was needed and the next steps very well. He was efficient and timely. This survey is only for the HVAC work and not the plumbing, that was done at the same time."
harold E.
desoto, texas
"Our technician was courteous, answered all my concerns and offered advice to keep our system running smoothly."
mike S.
dallas, texas
"I always receive good and courteous service."
mr crowley C.
richardson, texas
joyce A.
sachse, texas
"The tech was very informative and thorough, and solved the problem"
leon M.
garland, texas
"Tech didnt do the tuneup correctly."
barbara B.
garland, texas
roswitha W.
dallas, texas
"This Technician finally solved the issue. I was without heat for 2 weeks because the previous one said it was the circuit breaker that was bad and that I had to call an electrician to install a new one. I did that, but the new circuit breaker did the same thing and kept flipping off. To make a long story short it was something ref. the heat strips and the one that came out yesterday figured it out right away. So now the header is working fine."
natalie P.
dallas, texas
helen D.
frisco, texas
"Tech was helpful, friendly and efficient"
lowell H.
plano, texas
"ON TIME, PROFESSIONAL, PERFORMED THE SERVICE, OFFERED SUGGESTIONS FOR THE FUTURE."
janet H.
garland, texas
"Fast efficient service and pleasant attitude."
bruce F.
plano, texas
"The technicians were on time, fast, and did their work well! Our AC and heat has been perfect! They were friendly too, which is always nice!"
barbara B.
garland, texas
"Leon was very good at explaining why he did what he did, but in the inspection process he had to mess with what the installation guys had done. You need to fix it so installation doesn't interfere with inspection!"
glynn B.
plano, texas
"Problem was resolved on first visit. Technician showed up on time."
mr self S.
plano, texas
linda H.
addison, texas
michael S.
irving, texas
"I've been a customer of Service Experts for years. On this visit, which was for a fall furnace checkup, Steven called me in advance to let me know how soon he would be at my home. He was very polite, professional, and friendly. He conducted the checkup as expected and offered recommendations. He listened to a concern I had and followed through with a change. This service appointment with Steven was one of the best Ive had from Service Experts!"
joshua B.
plano, texas
"Excellent service .skilled and well trained techs"
charlotte K.
carrollton, texas
"He everything on his list and in a timely manner. He answered all my concerns and I was satisfied with the answers.Thank for the great service."
bart W.
mckinney, texas
"Timely (and good service)."
michael A.
addison, texas
robert M.
dallas, texas
"He was very curtious and professional."
leslie S.
garland, texas
"Bernie was very helpful and efficient."
deborah S.
plano, texas
"tech was awesome- CS scheduling was not"
joyce W.
allen, texas
"The labor cost was very excessive for the time taken to install two items"
mr. kaellner K.
dallas, texas
"Very knowledgeable and willing to share his knowledge."
mark P.
mckinney, texas
"Professional, pleasant, courteous, knowledgeable"
richard P.
dallas, texas
"I AM STILL WAITING 5 DAYS FOR SUPERVISOR STEVE TO RESPOND TO LEVY FAILURE TO PROVIDE CONTACTED SERVICES THE TECH BROKE SERVERAL AC PARTS AND NEVER TOLD ME HE WAS 5 HOURS LATE HE ADMITTED HE COULDNT FIX IT AND HAD ANOTHER TECH TRY TO HELP HE HAD DISAPPEARED FOR 1 AND 1/2 HOURS TO CHECK THE HEATER AND NEVER SAID THE TEMP WAS 86. WRONG THE TEMP WAS 74 BEFORE HE ARRIVED AT 530 HE WAS SUPPODE 2 CALL HIS SUPERVISOR FOR PARTS INSTEAD TOO BUSY CALLING HIS GIRL FRIEND. $6800 IN PARTS HAD 2 BE REPLACED B/C LEON BROKE HE. KEPT HITTING THE WRONG BREAKER. HE DEMANDED I SIGN THE PAPERWORK BEFORE WE REVIEWB BUT REFUSED 2 REVIEW IT. AS REQUESTED THIS. HAS NEVER HAPPENED BEFORE ALL OTHER LEVY TECH. THEY REVIEW PARTS NEEDED PRICING AND RECOMMENDATIONS LEON NEVER EVEN READ HIS PAPERWORK JUST SAID U NEED A NEW UNIT AND RUSHED OUT THE DOOR TO HIS GIRL FRIEND."
john P.
flower mound, texas
"Excellent courteous service"
jean P.
plano, texas
"Jerod is very knowledgeable, professional and personable. He is familiar with our equipment and its history from a prior visit and provided excellent service."
billye J.
dallas, texas
"took time to explain what was done looks like great work on faucet and drain"
kathleen E.
plano, texas
"Satisfied with your service agent."
mrs nysewander N.
dallas, texas
"Levy responded quickly and got the job done very well! Terry deserves a 10! Yet, the administration part of my request to get a paid invoice documenting work done for an Real Estate inspection is very poor. I have called for this paperwork 6 times (one time I learned my email was not accurate) and as of yet, I have still not received this paid invoice documenting work performed. This has diminished my view of your company. Cathleen"
eric K.
carrollton, texas
charlene G.
mckinney, texas
jason F.
dallas, texas
"very thorough and professional"
jay G.
frisco, texas
julie M.
university park, texas
mark S.
dallas, texas
sheri R.
carrollton, texas
margie G.
addison, texas
"Did exactly what I asked for and quickly. Arrived on time"
pam K.
wylie, texas
"Brad knew what he was doing. He explained everything that he did."
pamela A.
dallas, texas
"the sales person said that it would be $425 to rebuild our tank. He later said we could get a new tank for (I believe he said $475) - I considered getting three new tanks - then he said the new tank was $875. I also was confused about paying a $99 service fee on top - thinking that that was a 'minimum' fee. The work was good - but I'll have Baker quote the same and see what they say."
theresa W.
dallas, texas
"Very professional, helpful, polite Fixed my issue"
bob H.
plano, texas
"price too high. technician not experienced and concerned about work proposed."
faye R.
dallas, texas
"They didnt get back to me as to when they would finish job"
david M.
garland, texas
"Mr. Aguilera was professional, polite, focused."
tricia L.
garland, texas
"Dustin and Buddy came after hours on a Friday. They found the problem and went to work."
trisha F.
richardson, texas
don L.
rowlett, texas
len B.
plano, texas
"The service we have received over the years, (at least 30) has always been exceptional. Excellent and competent technicians."
mike B.
richardson, texas
"It seemed like more of a sales pitch instead of a service."
robert K.
dallas, texas
"Tim was very pleasant and very knowledgeable. He explained to me what he was doing."
phyllis G.
dallas, texas
"The technician was efficient and gave good explanations."
susan B.
dallas, texas
"The service technician is great, his scheduling by dispatch was not. He had 2 appts in the 8-10 window, one in Frisco and one in Dallas. By the time he arrived about noon and finished about 2:00, my day's schedule was wrecked."
sharon H.
plano, texas
"Brad was very courteous."
scott D.
dallas, texas
"I was not pleased with the tech. Probably my least favorite of all the people that have come here. Please don't repeat the tech with my future appts. if I should decide to stay with you."
chris/deb D.
van alstyne, texas
"I gave the rating, because of all the issues we have had in the past, not necessarily the service provided today! We have one unit that has had three year history of not being dependable. We're hoping that this issue is behind us."
donald K.
dallas, texas
jim S.
dallas, texas