Reviews

Average Rating
590 Total Reviews
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"Darryl Sheean is the best. I have used him twice and both service calls were exceptional."
"He was here on time. Was very quick about the job. Didn't leave a mess and was on his way. "
"Jeff and are awesome... know exactly what they are doing. "
"Cesar did a great job locating the slab leak and kept everything neat while drilling into the slab, "
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"Technician was on time, courteous, knowledgeable and engaged. Only complaint was he did not have replacement air filters with him."
"He did a great job diagnosing and fixing the problem."
"Too much high sales pitch on another service to add."
"got service in a timely matter "
"Over all the years Service Experts, 1990 it was Plano A/C who installed all a/c"s & furnaces when house was built, has always done an excellent service whenever needed"
"Mr Davis went about his job in a professional manner as I would expect from a Marine who is disciplined and knows what he is doing. You don't need any accolades for doing..."
"I am a senior citizen and it is important to me that I trust the people I do business with. I knew I could trust Phil the moment he introduced himself to me and shook my..."
"We had workmen at our house Sunday-Tuesday night with them leaving at 11:00pm Tuesday night. We had to spend two unexpected nights in a hotel due to the job not being co..."
"technician on time and very thorough"
"Bernie went to extra effort to help with our understanding of how the problems we were experiencing could be resolved.We were happy to find out the unit was preforming co..."
"Marcus was most helpful, through, professional and knowledgeable."
"Tech found the problem in minutes, fixed it and was on his way. Can't ask for better service."
"Joe Muniz provided excellent service at my home in a very professional manner. He was very efficient in making the necessary repairs, explaining the need for certain par..."
"The AC stopped working again after three days "
"Immediate response when called. Came after normal working hours."
"Michael handled a difficult situation with very unhappy customers in the most professional and thoughtful way. He did all the right things to make us feel better and com..."
"Leon did a great job of servicing a problem left by other non service expert people "
"So my appointment was set up to service my 3 units and for one unit to check on why it wasn't cooling. When the technician came out, 1.5 hours after my 10 am - noon windo..."
"Bernie was extremely helpful. He wasn't in a rush and took the time to explain everything to me. Great customer service. "
"Tech seemed professional and efficient."
"The technician was thorough and brave. He went on the high roof."
"Technician was very organized, swift, and (I believe) thorough in his check up of our system. Of course, the condenser unit is brand new so not much was necessary for hi..."
"Courteous and professional "
"Friendly technician arrived on time, wore foot coverings and worked quickly"
"Leon is friendly and helpful and knowledgable. "
"He was very professional and answered questions that I had."
"See 4 page report sent to Michael"
"The technician informed me I needed 1 lb of refrigerant. I was told by Service Experts when I purchased the unit that it was a sealed system and therefore did not lose re..."
"I appreciated the technician's attention to detail. He did not rush through the inspection."
"Seemed committed to very good service"
"Professional and knowledgeable"
"knowledeable, efficient, professional and friendly"
"Professional and efficient service technician"
"Dr. Dre was super respectful and explained the issues along with the solutions clearly."
"Two major points... 1) Mike was honest in the fact my unit was still under warranty and was prompt and efficient in getting it fixed 2) BIG Kudos to the office staff for ..."
"Leon was friendly and professional."
"Nice young man..very focused on doing a good job...thorough and conscientious..."
"Plenty of men to get this job done. They were careful and pleasant to have around"
"Service tech was nice and appeared to be thorough - a bit slow, though, to service brand new equipment. Also, had appointment beginning at noon and you kept calling to c..."
"The technician was very helpful explaining the importance in changing the filter every six months."
"George was awesome "
"The technician has been to my home on past service calls and is very thorough with the inspections and advice regarding any issues found."
"He was very thorough and advised me on all things regarding my unit."
"Dre took his time and didn't rush through the work. He patiently explained the reasons for the Required and Recommended Service quotes."
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"I was called by the office and asked if the tech could come earlier because he was running ahead of schedule. This was perfect as I did not have to wait 3-5 hours for the..."
"I have never had a bad experience with your technicians. All have been polite and knowledgeable of my system."
"excellent service likeable and competent expert."
"Marcus was outstanding. We also appreciated that Elias was not pushing with sales"
"Marcus very competent and reliablej"
"The technician was thorough."
"Dres was thorough and explained well what he was doing."
"Very nice guy, very professional."
"Thorough technician"
"Very thorough and explained everything that was done"
"The technician was very professional and thorough."
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"Initially I called for service on my master unit, the fist technician came out and diagnosed the problem. My unit was fine, it was a failing breaker that was causing my ..."
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"Patient men!!"
"SERVICE TECH VERY KNOWLEDGEABLE"
"Technician was efficient and very personable."
"I was tag-teamed and told I needed a new HVAC system."
"Tech was clean, courteous, and efficient. Did his job."
"Nice technician. Everything went smoothly."
"We were very satisfied with the service"
"Dre, my technician was excellent. Very polite and respectful. Placed down plastic when pulling down the attic ladder so there was mess afterwards. Thorough and explain..."
"I was billed before the job was finished."
"Very Knowledgeable, friendly, polite"
"Very knowledgeable and did an excellent job."
"Technician was very polite and very efficient. He did an excellent job of explaining what he was doing and what was needed."
"Always lots of knowledge and great advice on how to make our system perform better!"
"They went about their work very professionally but there sales pitch left something to be desired."
"Same day service, tech was very polite and helpful and fixed the problem"
"We set an appointment for dampers to be installed in our home during the visit for the following Friday. No one showed for the installation. After two messages left for..."
"Technician arrived on time and worked quickly. He made suggestions for improving the system. Answered all my questions."
"Arrived on time and completed the job on time as promised."
"The technician was instructed to collect my Annual Service fee which I had already paid. I am now waiting on the refund to my debit card of that fee. The follow up sales..."
"The technician was wonderful when he came out but the office messed up my scheduling."
"Good: Service Tech wore shoe protectors; checked on a previous concern. Their main purpose was to check my heating and trouble shoot, however, when he left, I realized he..."
"i put in a new unit7yrs ago and everytime the teh comes he finds something wrong. My unit was cooling last week and had freon u\ntil I told him I was nt using youall agai..."
"Technician was very sincere and was focused on his work. Was courteous and answered all my questions. "
"technician was very knowledgeable & explained well "
"Very courteous, professional,prompt"
"Jose was very polite and knowledgeable but I was expecting a technician on the previous day and no one called or showed. But Jose was so nice it made up for the lack of c..."
"The technicians are always very courteous, friendly and are respectful of not tracking dirt and such into the house. "
"no issues"
"Efficient Polite Professional"
"As usual, always arrives between appointment window, always courteous and know what they are doing."
"He was very pleasant and friendly and a pleasure to have in my home. An asset to your company. "
"Everything is always perfect"
"The technician was very friendly. Also, he pointed out that what we thought was a whole house filtration system (purchased years ago from another company) was only connec..."
"His extreme thoroughness"
"He did what he was supposed to do!"
"Service tech was exceptionally courteous, took time to explain the results of the service call, and was most professional."
"Patrick is great`"
"good technician - did a great job and communicated with me well"
"Did a great."
"First appt. had to be rescheduled due to emergency service for someone else. I understand that. The rescheduled appointment never showed up. A replacement service tech..."
"Sale rep pushed purchasing new furnace/ air conditioner while talking about possible crack in furnace. Very disappointing !"
"The technician was very thorough and knowing about his work."
"had no specific issues, just feel that each of can always do better"
"Great service- there's always room for improvement- I don't give 10s."
"you guys we have been dealing with for15 years. As of 2012 we have replaced every unit in this house heating and air cond . check your records and after every reg check ..."
"Javier was excellent. The appointments were not arranged in a way that they could possibly be kept. The cost of installing a warranty part was outrageous. The unit is ..."
"On my regular fall heating service(contract); I have been a customer for years, carry a yearly advance paid service contract and have had u put in 2 new systems, new duct..."
"Efficient, careful, friendly and well mannered technician. Very clear explanation of findings and recommendations. "
"very polite and professional"
"Joe was on time, courteous and efficient. Good job."
"Joe was great."
"Friendly and helpful "
"Tech was very personable & helplful."
"Alex was very thorough and efficient. He showed me the problem and explained how it impacted the cooling and heating system. He waited until the sales rep came so he co..."
"Joe was quick to diagnose the problem and come up with a solution. "
"Technician was very knowledgeable and professional. Called just prior to arrival and was on time"
"Calvin was an exceptionally good service tech! He did a very thorough job and was very polite."
"very accommodating"
"Curteous and competent"
"We had a issue happening Sunday and was able to get a technician onsite very quickly to troubleshoot the issue and this was very helpful for us."
"Received info on condition of ducts"
"Bernie and Raul were very professional and knowledgeable. They made every effort to keep dirt out of the house during the time they replaced the evaporator coil in the a..."
"Technician was thorough in attempting to find the source of the freon leak even though he was not able to find the leak."
"Mo and Joe installed a new furnace. They were polite, cleaned up the mess after the installation, and were competent. After they left the air-conditioner condenser was no..."
"The service tech was very good in trying to explain things in his broken English. None the less Alex was able to explain what he did and that the unit should be serviced ..."
"I may not have a clear understanding of these "check ups". The tech does not look at our outside units to verify that they are free of cottonwood build up or the like. N..."
"Tech was very competent and polite"
"Techs are always pleasant and professional and patiently answer all of my questions."
"The technician was able to show up on very short notice. Alex is very know legible and is a good communicator. "
"Technicians were on time, installed MERV10 filter to unit and cleaned up; answered questions."
"the service agent seemed to know what he was doing."
"Tech was great"
"Prompt, knowledgeable, honest and friendky"
"There is no question about my being very satisfied with the Service Javier provided when he serviced my Air Conditioning. He was courteous and competent, answered all of ..."
"Joe was very considerate of my finances and my unique situation. I feel like he had my best interest at heart."
"always find problems try to sell "
"On time,efficient."
"The service tech failed to perform the requested/necessary tasks to resolve our system not being able to cool properly."
"Late getting to my home by almost an hour or so."
"How the young man introduced himself"
"Service was done quickly and efficiently. While the service was part of scheduled maintenance we also had some issues that were well fixed, quickly. "
"All was wonderful The only concern we had was the crew did not tidy the garage floor (where they had opened the supplies) and, consequently, we found several screws all..."
"Timely, Professional,courteous, personable "
"Jorge provided very clear information about the issues that he was seeing. "
"Tech did not diagnose compressor leaking oil due to bad welding on suction line braze joint which was a compressor replacement last november under warranty."
"Called to confirm. Arrived on time. Professional. "
"Joe was very friendly, very clean, and answered all of our questions. He also arrived very quickly after our emergency service phone call request."
"One unit had to be filled with 5 #'s of Freon; however, the technician was not able to find the leak. After trying, said he didn't have enough nitrogen (?) to test adequa..."
"Friendly and knowlege"
"Always the best service possible "
"Original time frame was reset based on scheduling priblem"
"Tech was VERY thorough. He seemed to look at things and things that others had not before. Was pleasant but not too chatty. At the end, asked if we had any questions o..."
"We paid $253 for a loose wire. The electric wire was put in by your company! It took less than 15 mins. if that. All that was done was to tighten one wire. He spent more..."
"Service man was 90 minutes late. Tried several times to sell me services I didn't want."
"Jeremy is the best. He keeps everything running well "
"Because he found nothing wrong. Most the time your tecks find something wrong. And I fill it's so they can make money."
"On time, courteous and professional."
"The tech provided the wrong filter size for my unit (verbally and written). I purchased a 2 pack online, only to find it was the wrong size when attempting to replace th..."
"Technician very good. "
"Your company is the best, Always great service and friendly competent service workers."
"Jose (#259) was on time, efficient thorough and very polite."
"Technician went over all he did. Very helpful"
"Jose was prompt, polite, personable, and was excellent at telling us what we could do to keep our HVAC system up to date. We definitely ask for him to be our service tec..."
"Eric was fabulous. He was on time, courteous and patient with us and our 4 units. He explained everything thoroughly and sometimes wide because my husband would entr th..."
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"Because your technicians were knowledgable, friendly and helpful. Mo and Slim were the best service guys that have ever come to my house."
"The technician seemed to be very knowledgeable and efficient."
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"Technician was efficient; kept work are clean."
"Honesty and to the point"
"Had a problem regarding a warranty on my heating system. Sonya understood the situation and quickly took action to solve the problem, and Joe came within a few hours to..."
"I asked to have someone show me how the thermostat works. No one has called or shown up."
"Checked out the furnace and went outside to check the outside thermometerl"
"Tech showed up within the window, was courteous, enquired about problems he should check, was hardworking and efficient while performing service. Explained service provid..."
"No one is perfect"
"My technician was very professional, knowledgable and timely."
"The Service man was competent and made an effort to explain to me all that he did. "
"Great service! Jorge is my new favorite technician -- he was so friendly and knowledgeable (and passionate about what he does), I quickly agreed to his repair recommendat..."
"It is based on how the young men approa chef me wh2 he enter3 my home"
"Jose was friendly and thorough. He told us what he was going to do and did it without problems."
"The techinician worked very hard to find and isolate the problem. It not currently fixable, but we are all aware now of a potential situation down the road that we will ..."
"always dependable and polite."
"He was professional, clean and courteous. "
"The service was ok but the service man did not arrive until 4:45pm. The appointment was from 2-4pm"
"Jorge was professional and friendly when he greeted me. I had questions about an air filtration system and he was very patient and knowledgable about the system. He did n..."
"The tech fixed the problem "
"Nothing happened that would make me rate it otherwise."
"They found and caused to be repaired a problem with my installation."
"Leo was friendly, helpful, explained what he was doing and also,provided information without being asked on how to save money and operate my plumbing better"
"The tech was professional and very knowledgable. He throughly explained each issue and suggested options to correct each one."
"Did the work & came in & explained it"
"On time and knowledgeable."
"The teck was knowledgeable regarding my system and articulated what he was doing clearly."
"Just a routine check up but the technician did a thorough job and explained all what he checked which makes me feel confident of my systems "health"."
"Friendly, thorough and explained about the Check he made to our heating system"
"We have always had great service for Calverley."
"It took three visits that I paid for to fix cap on line which was causing overflow "
"explained about my uv lights"
"friendly, answered questions, professional"
"Arrived when he said he would. Very professional. "
"The work was fine, but there seemed to be confusion regarding the cost of the box of filters. He said that it worked out to be $53 per filter and the box would last 6 mo..."
"Very good service and very professional technician. Good communication also on arrival time."
"Friendly, courteous efficient service for the annual heating system checkup."
"Tech left the discarded filters in the attic instead of bringing them down to put in the trash."
"He arrived on time was friendly helpful and did a good job. "
"Technician was on time, courteous, and knowledgeable."
"Greg was thorough and professional."
"For all the reasons listed below."
"excellent service and advice. went above and beyond."
"The tech was professional, worked quietly & diligently and answered our questions."
"The person who serviced our AC unit told us that it was installed improperly(was installed by another company) but never gave specifics as to what was wrong with it. He ..."
"I was able to get someone to come over the same day. They called me to tell me they were running a little late. The Technician was very friendly and courteous."
"Great service. Great technician."
"Tech Peter is always very professional, reliable, competent and efficient."
"Your technician, Moe, did an outstanding job. He was courteous, informative, helpful, offering savings on "updates" we needed, providing extra filters because it would b..."
"Darrin really took great care of my elderly mother and I. He was exceptionally professional, took time to explain things to us and did great work. He is an exemplary re..."
"Unit was installed on a pad 3" above grade where it is likely to get in the water during a heavy rain. A second unit in the same location is 8" above grade. Salesman wa..."
"He was prompt, courteous and did a very thorough evaluation of my heating/cooling system. "
"Did service call on time, checked out system quickly and efficiently, installed warrantee replacement with nice explainations."
"You have a good record of sending courteous and knowledgeable technicians. "
"excellent service (fixed the problem) explained what had happened and why, had all parts in truck, very knowledgeable about my system, good guy, I would like Alex to alwa..."
"quick,efficient, polite, knowledgable"
"I think having a set rate for having Freon added is very expensive, compared what I could have it done for."
"ivan always answers any questions and provides professional service"
"Outstanding customer service, Nice to the customer. prompt and cute"
"I was very disappointed with my service experience on Wednesday August 23rd.   I called Strand Brothers because I simply had a clogged drain pan and thought that I would ..."
"On time, great customer service, intelligent and knowledgeable."
"Technician was polite , punctual, respected our house, provided a complete and thorough explanation re problem he found."
"Fast professional service."
"Very qualified and professional technician. I request him for the AC check."
"Very professional and fixed the problem."
"The kid was new. He did as well as he could, and the boss was there"
"Brian, our service technician, knew his info, answered our questions, was polite and friendly. We would like to request that he be the technician that comes to our house ..."
"Ivan was prompt, efficient and pleasant."
"very cordial and knowledgeable and prompt. Showed up a little early but that is good"
"On time, efficient and effortless for me. "
"Prompt service. Mission accomplished quickly. "
"came when said, very kind while here, did job well."
"The service technician was friendly and knowledgeable. "
"Initially diagnosed on Friday Sept 22, parts ordered. On Monday Sept 25 the diagnosis was changed and work performed. Unfortunately the AC only worked for about an hour b..."
"The technician was very courteous and answered all all questions"
"Alerted to need to schedule; was able to schedule the day/time I wanted; Same Technician for several years; on time, good work. "
"On time, received advance notice, technician very nice & efficient. It would have been a rating of 10 except that the appointment was scheduled in March, yet when I call..."
"The tech took extra steps to be sure our system was good to go. He explained all that he did. "
"He was friendly and professional. "
"Nice young man, pleasant, polite , and explained what he had done when he was finished."
"The Service Tech was quick to discover the issue with our A/C. He was clear to understand, professionally and friendly. The person from your company that called me the ..."
"He was courteous, works clean and is extremely competent. I rarely complete surveys so that is an indication of how much I liked your company and Brian! "
"Tech was very helpful and informative"
"support technician reported that my exterior motor is beginning to fail (throwing oil). When I inquired about how siginficant/expensive a repair that is, he advised that ..."
"Mept me informed if technicians arrival and he was there shortly after"
"As always very knowledgeable and pleasant staff to work with. Also staff loooks for ways to improve my service at optimal Peru and yet concerned about costs"
"man did thorough job, and he changed the filter, checked everything."
"I was supposed to get a follow up call regarding warranty on the coil. No one followed up and I went with a different company."
"The service, once rendered was excellent; however, the repair did not take place during the arranged time-window nor was a call made to notify us that the repair was not ..."
"Larry was efficient, patiently answered all our questions, kind, & was flexible when scheduling our appt. We had to have a faucet replaced, and he gave good advice on w..."
"Tech# 282-00118 Gregerio checked everything we asked about and explained everything to my wife so she would be happy. Thank you for that. "