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We Can Lend a Hand with Any Kind of Gas Fireplace in the Dallas.

All of our specialists are ACE certified, so they’re among the most highly trained in the industry. You also have the security that all their work is backed for a full year by our 100% Satisfaction Guarantee.*

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Burning fireplace

The Soothing Comfort of a Gas Fireplace 

It’s so easy to add heat to your home in the Dallas with a gas fireplace. Just flick a switch or press a button for instant heat.

Unlike a fireplace reliant on wood, there’s no need for firewood or sweeping up ashes. But like any other natural gas appliance, these fireplaces need scheduled tune-ups to help them run efficiently and avoid malfunctions.

If your gas fireplace isn’t functioning properly, see if our Troubleshooting Tips below help. If not, the Experts at Levy & Son Service Experts can help you with any model and get the warmth and beauty of your fireplace back in your home.

This Information May Help Get Your Gas Fireplace Working

Fireplace Won’t Start

If Your Fireplace Won’t Start

There are a variety of issues that can stop a fireplace from starting. Try these tips, and if they don’t get your fireplace going, we can help. Remember that working on some of your fireplace’s parts and controls will require you to remove the ornamental plate beneath your fireplace.

  • Breaker malfunction? See if there are thrown breakers in your home’s electrical panel.
  • Is the gas turned off? Make sure the valve is in the “open” position.
  • Is the pilot light out? If so, reignite it by reading the manufacturer instructions. Tighten the vent cap to stop drafts from extinguishing it.
  • Pilot light won’t stay on? There could be a problem with the thermocouple, the metal safety sensor that controls gas flow.
  • Pilot light is showing, but fireplace won’t light? It could be the thermopile, a metal piece that turns heat to electricity to open the gas valve.

If the thermocouple or thermopile could to be the problem, contact us to help.

If your fireplace is making odd sounds or smells
  • Tumbling or roaring noises? Adjust the flame; if that doesn’t work, let the burners fully cool and then vacuum them.
  • Grinding or piercing sounds? Depend on Levy & Son Service Experts Total Home Comfort to fix your blower or install a new one.
  • Unusual smells? If you smell burning wires or something like rotten eggs, shut off the fireplace, open windows in your home, and call us immediately. Otherwise, try cleaning the fireplace’s interior and flue utilizing the steps below.
Person cleaning a fireplace

Our Process for Cleaning Your Gas Fireplace

Follow these regular cleaning steps to help your gas fireplace run more efficiently and to avoid costly breakdowns. Cleaning may help even extend its life.

  1.  Make sure that your fireplace is completely cool.
  2. Rotate the gas switch to the “off” position.
  3. Take out the gas logs to examine them for cracks. Clean them using a soft-bristled brush.
  4. Remove the lava rocks, vacuum them separately, and use your brush to dust off the soot.
  5. Vacuum the interior of the fireplace using a hose extension.
  6. Clean the internal edges with a wet cloth, using warm, soapy water to eliminate dust and soot accumulation.
  7. Return and resettle lava rocks, then the logs.
  8. Clean the glass casing with a product specially formulated for fireplace glass and let it dry. Products like Windex are not recommended; they can scratch the glass or cause it to shatter.
  9. If you have a vented gas fireplace, check the outside vent and remove any debris such as leaves or bird nests.
  10. Ensure that your carbon monoxide detector is working properly.

Schedule Annual Maintenance Today

Once your fireplace is heating again, enroll in periodic inspections with us. These checks can potentially discover trouble before they start. We’ll inspect your components for damage. We’ll also make certain there aren’t any leaks and that pressurization levels are right.

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