We Can Repair Any Kind of Gas Fireplace in Dallas

Gas fireplaces make adding warmth to your Dallas home simple. Just move a switch or squeeze a button for direct heat.

They’re also quite simple to use. Unlike their woodburning equivalents, there’s no need to put in firewood or remove ashes. But like any other natural gas equipment, these fireplaces need routine maintenance to help them run efficiently and avoid breakdowns.

When your fireplace won’t start or won’t stay on, the professionals at Levy & Son Service Experts can help. Use our easy-to-follow guide first. If your fireplace still isn’t running like it should, let us know. We can work on any brand. All of our professionals are NATE certified, which means they’ve completed rigorous education to better meet your needs. And all of our quality work is backed by a 100% Satisfaction Guarantee for a year.^*

Gas Fireplace Troubleshooting Tips

Fireplace Won’t Start

There could be a couple of explanations why your fireplace won’t turn on. Remove the ornamental plate beneath your fireplace to get at its pieces.

1. Is a breaker tripped? Check your home’s electrical panel and adjust breakers as necessary.
2. Is the gas flowing? Ensure the valve is in the “open” position.
3. Is the pilot light burning? If it is out, follow manufacturer instructions to rekindle. Connect the vent cap to halt drafts from extinguishing it.
4. Pilot light ignites but won’t stay on? There could be an issue with the thermocouple, a metal safety sensor that controls gas flow.
5. Pilot light stays ablaze but fireplace won’t heat? It could be the thermopile, a metal piece that converts heat to electricity to open the gas valve.

If you suspect there’s a problem with the thermocouple or thermopile, get in touch with us for service.

Fireplace is Making Odd Sounds or Smells

• Rumbling or roaring noises? Modify the flame and vacuum the burners once they’ve totally cooled.
• Grinding or shrieking sounds? Have Levy & Son Service Experts service or install a new blower.
• Funny odors? Clean the fireplace’s interior and flue with the steps below. If you smell rotten eggs or burning wires, stop using the fireplace, ventilate your home and call us without delay.

Cleaning Your Gas Fireplace

Cleaning your gas fireplace on a routine basis can help it run more efficiently and avoid expensive breakdowns. It may even help it work longer.

1. Confirm your fireplace is totally cooled.
2. Turn the gas off by spinning the valve to “off.”
3. Pull out the gas logs, check them for cracks and clean them with a soft-bristled brush.
4. Clear the lava rocks, vacuum them separately and remove soot with the brush.
5. Clean the inside of the fireplace with a vacuum hose attachment.
6. Wipe down internal edges with a wet cloth. Use warm, soapy water to clean up dust or soot accumulation.
7. Replace lava rocks and logs in the same design.
8. Clean the glass housing with special fireplace glass cleaner and let it dry. Windex is not recommended as it can etch the glass or cause it to crack.
9. If you have a vented gas fireplace, take a look at the outside vent and get rid of debris such as leaves or bird nests.
10. Make sure your carbon monoxide detector is working properly.

Schedule Annual Maintenance Today

Once your fireplace is working again, book regular inspections with us. These checks can potentially catch issues before they begin. We’ll check your components for fractures. We’ll also double-check there aren’t any leaks and that pressurization levels are accurate.