What Are Trip Charges and Diagnostic Fees?

When you are looking for heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will pay a trip charge and a diagnostic fee individually. A number of companies you’ve hired in the past might have combined the trip charge and diagnostic fee, but we think we can provide you with greater value by keeping them separate. 

What Exactly Is a Trip Charge? 

A trip charge handles the cost for a qualified plumber or HVAC technician to visit your home. Often called a service call fee, this charge is the base rate for sending our technicians, equipment and expertise to your front door. If you would like to cut out the trip charges in the future, you can consider signing up for one of our membership programs

What Is a Diagnostic Fee? 

The diagnostic fee pays for the services needed to locate the root cause of a problem. With plumbing, this may consist of scoping. For HVAC repairs, it may involve taking a look at the inside of your system. If you elect to use Service Experts Heating, Air Conditioning & Plumbing for your repairs, the diagnostic fee is rolled into the repair bill. That said, you are charged for the diagnostic services alone if you do not. 

What Is the Difference Between a Trip Fee and a Diagnostic Fee 

In general, a trip fee includes sending the plumber or HVAC technician to your home, while the diagnostic fee addresses all the work concerned with assessing the issue and figuring out a plan for repairs. If you are paying for repairs, you won’t notice the diagnostic fee since it’s absorbed into the cost of the repairs. 

Why Are Diagnostic Fees and Trip Charges Separated? 

Other plumbers and HVAC companies are going to charge one single fee for both the trip and the diagnostics. Rather than charging you for two services at once, we prefer two individual fees. This enables us to price our services in the fairest available manner. 

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