Last month, Service Experts Heating and Air Conditioning of Raleigh got a call from a man named Jimmy from the Raleigh area who told us about a special project he was in the midst of for his neighbor Kyla.
Kyla Tracy is an exceptional 9 year old who was born with Osteogenesis Imperfecta, sometimes referred to as brittle bone disease. She is dependent on a wheelchair to get from one point to another and her house was not wheelchair friendly, mainly due to the size of the wheelchair. When Jimmy realized the situation, he considered remodeling the Tracy family’s house to make it fully wheel-chair accessible. But because of the age of the home, the task was going to be a bigger job than he realized. Looking for another way, Jimmy opted to try turning the Tracy family’s carport into a wheelchair compatible apartment, which would come complete with Kyla’s own bedroom, bathroom, playroom, and kitchenette.
Excited, Jimmy began contacting local home service groups, including electricians, building supply companies, and plumbers and all of them said they would be happy to help and provide services and supplies. He asked Service Experts of Raleigh for the heating and cooling portion of Kyla’s new apartment. Two of Service Experts residential sales consultants went to Kyla’s home to learn more about the renovation and were amazed by how smart and friendly Kyla was and they knew they had to be involved.
Kyla’s father, Jared Tracy, said he had planned to pay for the $12,000 heating and cooling equipment for his daughter’s new mini suite, but with the help of Lennox and RE Michel, the team at Service Experts was able to hand the Tracy family an invoice printed with the following:
“We are more than honored to present you with a full heating and cooling system free of charge as long as we can all get hugs.”
The team at Service Experts of Raleigh were overwhelmed to help provide such an incredible girl with a much-deserved place to live and get around in her wheelchair efficiently and safely. But there’s still more to do. The Tracy family is working to purchase a wheel-chair friendly van to better transport their family. To find out more or to donate to the family’s van, please visit their GoFundMe account.