When your air conditioner breaks down on a sweltering summer afternoon, you need fast repair services that you can trust. But with so many companies claiming to offer the very best AC repair services in Dallas, how do you know which is the right choice for your home? Follow these 10 tips when choosing an HVAC repair company to help you feel confident about the service provider you select.
Many property owners begin their search for an AC repair company on the internet. While you’re there, be sure to read feedback from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall review and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or coworkers are useful when searching for an AC repair company. Figure out which companies the people you trust have hired for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the ability to ask specific questions can help you make an informed decision when selecting an HVAC specialist.
A particular company may clearly be the best, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge extra fees for traveling beyond their usual boundaries. Inquire if your neighborhood is included in the company’s service area. If not, ask if if they’re willing to come to you for an additional fee. Carefully weigh your local options before deciding to pay extra for an out-of-area AC repair company.
Air conditioners seem to stop working at the most inopportune times. Choosing a company that offers emergency services is essential if you need punctual, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside regular business hours.
Certifications show a company’s commitment to high-quality workmanship and professionalism. Look for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company adheres to industry standards and that their technicians are trained and knowledgeable.
Before trusting your AC repair to just any company, confirm that they are licensed, bonded and insured. A licensed company has met the required permitting requirements to operate legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or property damage during the repair. Look for proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
A company with a long history of providing quality service most likely has the experience needed to handle complex repairs. Find out how many years the company has been in business. Then, ask a technician whether they have previously worked on the problem you need fixed. This type of experience is essential to ensure consistent, effective and professional service.
Effective communication is essential when dealing with any service provider. The HVAC repair company you bring into your home should be responsive, attentive and willing to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
Obtaining multiple quotes helps you find a company that offers competitive and fair prices. Be wary of companies that give low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to their work. The most reputable companies provide comprehensive and transparent quotes up front, making sure you understand the full cost of repairs before work begins.
Reputable service providers guarantee their work and give warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you move forward with confidence. A combination of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Finding a good HVAC technician doesn’t have to be daunting. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to disrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services.
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There’s no reason to skip your seasonal maintenance that saves energy and helps ensure your air conditioner and heater will work reliably all season long.
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