When your air conditioner malfunctions on a sweltering summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the very best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 guidelines when choosing an HVAC repair company to help you feel confident about the service provider you pick out.
1. Read Customer Reviews
Many property owners begin their search for an air conditioner repair company online. While you’re surfing the web, be sure to look at feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are helpful when looking for an AC repair business. Find out which companies the people closest to you have worked with for HVAC repair in the past and whether they had a positive experience. This firsthand information and the ability to ask specific questions can help you make an educated decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A particular company may clearly be the best, but it doesn’t matter if they don’t service your neighborhood. Some companies have a limited service area or charge an extra fee for mileage for traveling beyond their usual boundaries. Ask if your street address is included in the company’s service area. If not, ask if if they’re able to come to you for an additional fee. Diligently weigh your local options before deciding to pay extra for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners tend to malfunction at the most inconvenient times. Choosing a company that delivers emergency services is vital if you need punctual, reliable assistance after regular business hours or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and ask if an extra fee applies for service calls outside ordinary business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to high-quality workmanship and professionalism. Look for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to demonstrate that the company follows industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting your home's AC repair to just any service provider, confirm that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to do business legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property while its employees are making the repair. Ask for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a solid reputation of supplying quality service very likely has the experience needed to handle complicated repairs. Determine how much time the company has been in business. Then, ask a tech whether they have previously worked on the problem you need fixed. Such experience is imperative to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is crucial when dealing with any company. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Keep an eye out for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Getting several quotes helps you identify a company that offers competitive and honest prices. Be wary of companies that provide low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to their work. The most reputable companies provide detailed and transparent quotes up front, guaranteeing you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Reputable service providers guarantee their work and give warranties for your peace of mind. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC professional doesn’t have to be challenging. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to impede your comfort, contact a Service Experts office near you and schedule skilled AC repair services in Dallas.