How to Fix Your Nest Thermostat When it Won’t Respond

If you purchased the Nest Thermostat you may have heard about the recent outages and may be living in fear of being left without heat in the dead of winter. 

But fear not! 

Nest Support has published an informative page with the very convenient title “What to do if your Nest Thermostat has become slow, unresponsive, or won’t turn on.” Could you crack that code? 

For more detailed information, go to Nest Support page. For a more basic summary, keep on reading: 

Nest Thermostats that were updated at the end of 2015 or beginning of 2016 to software version 5.1.3 or later may have some issues, including becoming unresponsive, not efficiently charging the battery, or going down completely. Nest suggests recharging and restarting your thermostat to rectify the issue and get it up and working again. 

Signs of this problem include the following: 

  • The thermostat not working in the Nest application and disconnected from the Wi-Fi 
  • The thermostat alerts you that the battery is low and it needs to turn off 
  • The thermostat’s animated features are slower than usual 
  • The thermostat shows an alert that says, “Please remove the thermostat from its base, then reattach it;” 
  • The thermostat’s display is dark and unresponsive (you may also see a blinking red or green light above the display) 
  • The thermostat can’t control the corresponding heating and cooling system(s) 

If your Nest Thermostat is turned on but you can’t control it or it’s performing slow, try manually restarting it by turning the thermostat off and then back on again. If your Nest Thermostat is off and won’t turn on, take the thermostat off the base and charge it using a USB cord plugged into a wall charger or a computer. 

CAUTION: Do not try to power on or off your thermostat while it’s still connected to a computer for charging. (They didn’t elaborate why, but if Nest Support says don’t do it, LISTEN TO THEM.) 

After roughly 10 minutes of charging, detach the Nest Thermostat from the USB cable. If the component has turned on during this time, power it off and then turn it back on again, manually restarting the Nest. Once it has completed the restart, plug it back in to fully charge. After another hour of charging, unhook the Nest Thermostat and restore it to its base. 

You should be ready to rock at this point, but  if you’ve had enough and want to switch your thermostat, you can see our comparison of common thermostats.  

If you have attempted both of these processes and the Nest Thermostat is still showing signs of problems, you will need to bring in reinforcements. Enter us! If Service Experts Heating, Air Conditioning & Plumbing set up your Nest Thermostat, please give us a call at 866-397-3787 or schedule an appointment online. 

And if you have another error, such as a warning from Nest that your furnace is shutting down, then your thermostat is likely working as intended. You may need to call Service Experts Heating, Air Conditioning & Plumbing as one of the U.S.‘s premier furnace experts to fix your hvac.  

Additionally, do not let this issue scare you about your Nest’s reliability. By owning and properly using Nest, your thermostat is truly saving money for you daily. When set it up correctly, Nest intelligently learns your lifestyle, then alters your heating and cooling use to optimize energy savings daily, which typically results in payback within the first year. And, Nest is still one of the only thermostats under $300 on the market that does this. So don’t let one problem get you down. You were smart to invest in a Nest, because a smart thermostat is still one of the best investments in your home that you can make.