Commonly Available Job Positions at Levy & Son in Dallas Careers at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and arranging all activities of a Service Experts Heating and Air Conditioning service location. The General Manager oversees the P&L, motivates sales, and provides direction to all employees and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial heating, ventilation, and air conditioning equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to provide answers to any and all questions, resolve concerns, and confirm complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician performs heating, ventilation, and air conditioning equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the role also performs installation and service on IAQ products and equipment, as well, and has the qualifications to comprehend controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist takes care of customer questions, objections, and billing issues with the highest measure of courtesy and professionalism to resolve customer concerns with a one-call resolution. The Customer Service Specialist is also charged with helping with day-to-day function of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, abiding by Service Experts radio and pager procedures, dispatches calls to Installers, Service Technicians, and Maintenance Technicians. The person in the role also interacts with the customer to verify the customer is aware of scheduled appointments, respond to queries, and to help resolve issues. The Dispatcher strategically plans and routes the most ideal technicians in accordance with established company processes.