"Darryl Sheean is the best. I have used him twice and both service calls were exceptional."
"He was here on time. Was very quick about the job. Didn't leave a mess and was on his way. "
"Jeff and are awesome... know exactly what they are doing. "
"Cesar did a great job locating the slab leak and kept everything neat while drilling into the slab, "
"technician on time and very thorough"
"Bernie went to extra effort to help with our understanding of how the problems we were experiencing could be resolved.We were happy to find out the unit was preforming co..."
"Marcus was most helpful, through, professional and knowledgeable."
"Tech found the problem in minutes, fixed it and was on his way. Can't ask for better service."
"Joe Muniz provided excellent service at my home in a very professional manner. He was very efficient in making the necessary repairs, explaining the need for certain par..."
"The AC stopped working again after three days "
"Immediate response when called. Came after normal working hours."
"Michael handled a difficult situation with very unhappy customers in the most professional and thoughtful way. He did all the right things to make us feel better and com..."
"Leon did a great job of servicing a problem left by other non service expert people "
"So my appointment was set up to service my 3 units and for one unit to check on why it wasn't cooling. When the technician came out, 1.5 hours after my 10 am - noon windo..."
"Bernie was extremely helpful. He wasn't in a rush and took the time to explain everything to me. Great customer service. "
"Tech seemed professional and efficient."
"The technician was thorough and brave. He went on the high roof."
"Technician was very organized, swift, and (I believe) thorough in his check up of our system. Of course, the condenser unit is brand new so not much was necessary for hi..."
"Courteous and professional "
"Friendly technician arrived on time, wore foot coverings and worked quickly"
"Leon is friendly and helpful and knowledgable. "
"He was very professional and answered questions that I had."
"See 4 page report sent to Michael"
"The technician informed me I needed 1 lb of refrigerant. I was told by Service Experts when I purchased the unit that it was a sealed system and therefore did not lose re..."
"I appreciated the technician's attention to detail. He did not rush through the inspection."
"Seemed committed to very good service"
"Professional and knowledgeable"
"knowledeable, efficient, professional and friendly"
"Professional and efficient service technician"
"Dr. Dre was super respectful and explained the issues along with the solutions clearly."
"Two major points... 1) Mike was honest in the fact my unit was still under warranty and was prompt and efficient in getting it fixed 2) BIG Kudos to the office staff for ..."
"Leon was friendly and professional."
"Nice young man..very focused on doing a good job...thorough and conscientious..."
"Plenty of men to get this job done. They were careful and pleasant to have around"
"Service tech was nice and appeared to be thorough - a bit slow, though, to service brand new equipment. Also, had appointment beginning at noon and you kept calling to c..."
"The technician was very helpful explaining the importance in changing the filter every six months."
"The technician has been to my home on past service calls and is very thorough with the inspections and advice regarding any issues found."
"He was very thorough and advised me on all things regarding my unit."
"Dre took his time and didn't rush through the work. He patiently explained the reasons for the Required and Recommended Service quotes."
"I was called by the office and asked if the tech could come earlier because he was running ahead of schedule. This was perfect as I did not have to wait 3-5 hours for the..."
"I have never had a bad experience with your technicians. All have been polite and knowledgeable of my system."
"excellent service likeable and competent expert."
"Marcus was outstanding. We also appreciated that Elias was not pushing with sales"
"Marcus very competent and reliablej"
"The technician was thorough."
"Dres was thorough and explained well what he was doing."
"Very nice guy, very professional."
"Very thorough and explained everything that was done"
"The technician was very professional and thorough."
"Initially I called for service on my master unit, the fist technician came out and diagnosed the problem. My unit was fine, it was a failing breaker that was causing my ..."
"SERVICE TECH VERY KNOWLEDGEABLE"
"Technician was efficient and very personable."
"I was tag-teamed and told I needed a new HVAC system."
"Tech was clean, courteous, and efficient. Did his job."
"Nice technician. Everything went smoothly."
"We were very satisfied with the service"
"Dre, my technician was excellent. Very polite and respectful. Placed down plastic when pulling down the attic ladder so there was mess afterwards. Thorough and explain..."
"I was billed before the job was finished."
"Very Knowledgeable, friendly, polite"
"Very knowledgeable and did an excellent job."
"Technician was very polite and very efficient. He did an excellent job of explaining what he was doing and what was needed."
"Always lots of knowledge and great advice on how to make our system perform better!"
"They went about their work very professionally but there sales pitch left something to be desired."
"Same day service, tech was very polite and helpful and fixed the problem"
"We set an appointment for dampers to be installed in our home during the visit for the following Friday. No one showed for the installation. After two messages left for..."
"Technician arrived on time and worked quickly. He made suggestions for improving the system. Answered all my questions."
"Arrived on time and completed the job on time as promised."
"The technician was instructed to collect my Annual Service fee which I had already paid. I am now waiting on the refund to my debit card of that fee. The follow up sales..."
"The technician was wonderful when he came out but the office messed up my scheduling."
"Good: Service Tech wore shoe protectors; checked on a previous concern. Their main purpose was to check my heating and trouble shoot, however, when he left, I realized he..."
"i put in a new unit7yrs ago and everytime the teh comes he finds something wrong. My unit was cooling last week and had freon u\ntil I told him I was nt using youall agai..."
"Technician was very sincere and was focused on his work. Was courteous and answered all my questions. "
"technician was very knowledgeable & explained well "
"Very courteous, professional,prompt"
"Jose was very polite and knowledgeable but I was expecting a technician on the previous day and no one called or showed. But Jose was so nice it made up for the lack of c..."
"The technicians are always very courteous, friendly and are respectful of not tracking dirt and such into the house. "
"As usual, always arrives between appointment window, always courteous and know what they are doing."
"He was very pleasant and friendly and a pleasure to have in my home. An asset to your company. "
"Everything is always perfect"
"The technician was very friendly. Also, he pointed out that what we thought was a whole house filtration system (purchased years ago from another company) was only connec..."
"His extreme thoroughness"
"He did what he was supposed to do!"
"Service tech was exceptionally courteous, took time to explain the results of the service call, and was most professional."
"good technician - did a great job and communicated with me well"
"First appt. had to be rescheduled due to emergency service for someone else. I understand that. The rescheduled appointment never showed up. A replacement service tech..."
"Sale rep pushed purchasing new furnace/ air
conditioner while talking about possible crack
in furnace. Very disappointing !"
"The technician was very thorough and knowing about his work."
"had no specific issues, just feel that each of can always do better"
"Great service- there's always room for improvement- I don't give 10s."
"you guys we have been dealing with for15 years. As of 2012 we have replaced every unit in this house heating and air cond . check your records and after every reg check ..."
"Javier was excellent. The appointments were not arranged in a way that they could possibly be kept. The cost of installing a warranty part was outrageous. The unit is ..."
"On my regular fall heating service(contract); I have been a customer for years, carry a yearly advance paid service contract and have had u put in 2 new systems, new duct..."
"Efficient, careful, friendly and well mannered technician. Very clear explanation of findings and recommendations.
"very polite and professional"
"Joe was on time, courteous and efficient. Good job."
"Tech was very personable & helplful."
"Alex was very thorough and efficient. He showed me the problem and explained how it impacted the cooling and heating system. He waited until the sales rep came so he co..."
"Joe was quick to diagnose the problem and come up with a solution. "
"Technician was very knowledgeable and professional. Called just prior to arrival and was on time"
"Calvin was an exceptionally good service tech! He did a very thorough job and was very polite."
"We had a issue happening Sunday and was able to get a technician onsite very quickly to troubleshoot the issue and this was very helpful for us."
"Received info on condition of ducts"
"Bernie and Raul were very professional and knowledgeable. They made every effort to keep dirt out of the house during the time they replaced the evaporator coil in the a..."
"Technician was thorough in attempting to find the source of the freon leak even though he was not able to find the leak."
"Mo and Joe installed a new furnace. They were polite, cleaned up the mess after the installation, and were competent. After they left the air-conditioner condenser was no..."
"The service tech was very good in trying to explain things in his broken English. None the less Alex was able to explain what he did and that the unit should be serviced ..."
"I may not have a clear understanding of these "check ups". The tech does not look at our outside units to verify that they are free of cottonwood build up or the like. N..."
"Tech was very competent and polite"
"Techs are always pleasant and professional and patiently answer all of my questions."
"The technician was able to show up on very short notice. Alex is very know legible and is a good communicator. "
"Technicians were on time, installed MERV10 filter to unit and cleaned up; answered questions."
"the service agent seemed to know what he was doing."
"Prompt, knowledgeable, honest and friendky"
"There is no question about my being very satisfied with the Service Javier provided when he serviced my Air Conditioning. He was courteous and competent, answered all of ..."
"Joe was very considerate of my finances and my unique situation. I feel like he had my best interest at heart."
"always find problems try to sell "
"The service tech failed to perform the requested/necessary tasks to resolve our system not being able to cool properly."
"Late getting to my home by almost an hour or so."
"How the young man introduced himself"
"Service was done quickly and efficiently. While the service was part of scheduled maintenance we also had some issues that were well fixed, quickly. "
"All was wonderful
The only concern we had was the crew did not tidy the garage floor (where they had opened the supplies) and, consequently, we found several screws all..."
"Timely, Professional,courteous, personable "
"Jorge provided very clear information about the issues that he was seeing. "
"Tech did not diagnose compressor leaking oil due to bad welding on suction line braze joint which was a compressor replacement last november under warranty."
"Called to confirm. Arrived on time. Professional. "
"Joe was very friendly, very clean, and answered all of our questions. He also arrived very quickly after our emergency service phone call request."
"One unit had to be filled with 5 #'s of Freon; however, the technician was not able to find the leak. After trying, said he didn't have enough nitrogen (?) to test adequa..."
"Always the best service possible "
"Original time frame was reset based on scheduling priblem"
"Tech was VERY thorough. He seemed to look at things and things that others had not before. Was pleasant but not too chatty. At the end, asked if we had any questions o..."
"We paid $253 for a loose wire. The electric wire was put in by your company! It took less than 15 mins. if that. All that was done was to tighten one wire.
He spent more..."
"Service man was 90 minutes late. Tried several times to sell me services I didn't want."
"Jeremy is the best. He keeps everything running well "
"Because he found nothing wrong. Most the time your tecks find something wrong. And I fill it's so they can make money."
"On time, courteous and professional."
"The tech provided the wrong filter size for my unit (verbally and written). I purchased a 2 pack online, only to find it was the wrong size when attempting to replace th..."
"Your company is the best, Always great service and friendly competent service workers."
"Jose (#259) was on time, efficient thorough and very polite."
"Technician went over all he did. Very helpful"
"Jose was prompt, polite, personable, and was excellent at telling us what we could do to keep our HVAC system up to date. We definitely ask for him to be our service tec..."
"Eric was fabulous. He was on time, courteous and patient with us and our 4 units. He explained everything thoroughly and sometimes wide because my husband would entr th..."
"Because your technicians were knowledgable, friendly and helpful. Mo and Slim were the best service guys that have ever come to my house."
"The technician seemed to be very knowledgeable and efficient."
"Technician was efficient; kept work are clean."
"Honesty and to the point"
"Had a problem regarding a warranty on my heating system. Sonya understood the situation and quickly took action to solve the problem, and Joe came within a few hours to..."
"I asked to have someone show me how the thermostat works. No one has called or shown up."
"Checked out the furnace and went outside to check the outside thermometerl"
"Tech showed up within the window, was courteous, enquired about problems he should check, was hardworking and efficient while performing service. Explained service provid..."
"My technician was very professional, knowledgable and timely."
"The Service man was competent and made an effort to explain to me all that he did. "
"Great service! Jorge is my new favorite technician -- he was so friendly and knowledgeable (and passionate about what he does), I quickly agreed to his repair recommendat..."
"It is based on how the young men approa chef me wh2 he enter3 my home"
"Jose was friendly and thorough. He told us what he was going to do and did it without problems."
"The techinician worked very hard to find and isolate the problem. It not currently fixable, but we are all aware now of a potential situation down the road that we will ..."
"always dependable and polite."
"He was professional, clean and courteous. "
"The service was ok but the service man did not arrive until 4:45pm. The appointment was from 2-4pm"
"Jorge was professional and friendly when he greeted me. I had questions about an air filtration system and he was very patient and knowledgable about the system. He did n..."
"The tech fixed the problem "
"Nothing happened that would make me rate it otherwise."
"They found and caused to be repaired a problem with my installation."
"Leo was friendly, helpful, explained what he was doing and also,provided information without being asked on how to save money and operate my plumbing better"
"The tech was professional and very knowledgable. He throughly explained each issue and suggested options to correct each one."
"Different technician each visit each day; very poor team communication on our heating problem relying on customer to fill in information to each technician!"
"He did a good job--checked everything and a nice person too"
"Very professional installation. "
"Courtesy, promptness, helpful."
"I was promised a return call to install a 20x25 filter since Joe did not have one on his truck. It is now 13 days and I am still waiting. Overall winter furnace prevent..."
"Technician did a good job and offer solutions to my questions. "
"Quick, efficient, excellent service. Made repairs, explained the problem, and suggested helpful solutions and suggestion for ongoing maintenance. Extremely professional,..."
"Fransico was friendly and knowledgeable, and worked around but was thoughtful of my family."
"Our tech did a very thorough inspection."
"Everything was done and explained"
"Problem with AC not resolved. AC is making water noise in pipes in constant basis even when off and pipes vibrate. Did not happen before. Serviceman came in ear end of..."
"Clean, polite and knowledgeable tech"
"Since when are filter inspections done from the top side? My experience with all other A/C providers inspect the filter from the intake side, not the squirrel cage side ..."
"Technician did the work quickly and efficiently, explaining what he was doing and why it was important."
"The service technician was not only punctual and courteous, he also offer information that will be time and money saving for me."
"The work was completed in a satisfactory way and in a very tight, uncomfortable spot. Today I had to call back and ask that someone come back to put the metal cover back..."
"on time, professional, excellent service"
"The technician was thorough and kept me informed of everything he was doing. I was happy to understand his process."
"service provided is excellent"
"Fast, efficient service and Darin was very thorough."
"He was very professional and explained what he was doing."
"Two men came out to do service for the summer. They were here for a couple of hours, a lot for two men. They tried to talk me into replacing the units, and do some repl..."
"The technician was very thorough and did a great job"
"The only reason I did not give a "10" is because when Eric described the maintenance agreement, it was a bit confusing. As I understand it, the maintenance agreement is ..."
"Front office scheduling is horrible! For the third time in a row, techs were extremely late to appointment. This time, the tech did good work but arrived 4 1/2 HOURS late..."
"He was very professional and respectful. Came in and promptly started working on the 3 units in my home."
"The tech said that someone come back finished cleaning the main drain on my AC unit."
"Mary was the customer service rep. She was extremely helpful in scheduling all my appointments. Servicemen were polite and courteous and went the extra mile in diagnosing..."
"The guys were very nice and help"
"Quickly identified future problem with capacitor."
"I want to make this very clear. My frustration with Service Experts in no way is a reflection of the technician. The technician was GREAT. My issue is with management,..."
"Working on a Sunday and getting our water back on!"
"Alex, the tech, was so kind and knowledgeable. He came out on a Saturday in 100 temps and couldn't have been any nicer. He also arrived sooner than estimated!"
"We were notified 30 to 45 min after the request and he arrived 30 min after and fixed our a.c. thank you for your promptness."
"you ll come when you say you are coming."
"The work itself was done to my satisfaction. The issue was the lack of clean up not done. The floor had all kinds of particles that needed to be cleaned up, there was a..."
"Tim was extremely courteous; and explained our issues very well. He provided a cost estimate and very good explanation of what was wrong. He provided multiple options, ..."
"Tom was efficient, careful of our house and belongings, and communicated well."
"Kim is awesome!! Very knowledgeable and friendly. Fixed our issue and had us up and running in no time. "
"On time and was very professional
Explained to us what we needed to know and answered clearly regarding questions we had."
"The service tech was on point knows his stuff about AC"
"Technician, Joe, was very helpful and informative as to what he did and options for our future. We also purchased an annual agreement due to his recommendation."
"very professional and did an excellent job"
"Actual service was great. Technician was fast and knowledgeable. However, the parts required took 3 days to order and there was some confusion regarding what was covere..."
"The man who came for my inspection was professional and appeared to be thorough."
"Always show up on time. Very professional and friendly."
"Service technician was courte1 and efficien.,
"Edgar was awesome! He was very thorough completing all the safety checks and gave us tips to maintain our system. Very professional and provided excellent customer servi..."
"KIM KNOWS EVERYTHING ABOUT OLD EQUIPMENT AND IS VERY RELIABLE. WE HAVE USED HIM AS OUR SOURCE FOR YEARS. THANKS FOR SUCH A FINE EMPLOYEE AND YOUR COMPANY."
"Indecisive answers to the problems and a final fix that worked after several tries but was way too expensive "
"Treated couteously and with respect. The technician was efficient and informative and very nice."
"The technician was very friendly and took the time to explain several things to me. In addition, he gave me some good tips"
"Tech arrived very quickly on a Sunday night after service request! Upon arrival, he took very little time to identify and repair the broken capacitor."
"While the immediate problem was solved, we have concerns that the system may have suffered long-term damage, due to failure to provide the system with sufficient coolant ..."
"Isaac was very thorough, friendly and on time."
"Fast, courteous, expert"
"Clean, courteous, capable technician"
"He did a good job of checking everything. But nobody is perfect. They didn't bring a new filter that was asked to do. Still have not gotten the fillter that I paid for. T..."
"Technician was terrible. Terrible communication skills. Very offensive from the start. Came in with a chip on his shoulder. Wouldn't tell me what he was doing or explain ..."
"felt like it was also a sales trip besides checking air conditioner"
"Your Service Agent was thoroughly acquainted with both units and methodically serviced each unit (inside & out)"
"Response to problem was next day. Problem fixed."
"To sum up, the technician provided us with information that was not actually correct upon second review (the following day)"
"Glen took the time to explain things to me in terms I could understand."
"Techs Isaac - and later Darin - were both great. Courteous and efficient."
"Glen was very professional, really knew what he was doing and took care to clean up and make as little mess as possible"
"They were thorough in checking the AC"
"we were very impressed with the company overall and our technician."
"Justin was a thorough professional."
"Jorje and Mariano were both very polite and courteous. They arrived on time and took care to protect my home before they started work. They completely covered my stairw..."
"Peter came late in the day, but he was still pleasant, honest, and very helpful. He asked if I might be interested in purchasing a new energy efficient system, because my..."
"After the Inspector inspected our unit and informed the Service Experts of his findings. Doug Green, Comfort Advisor with Service Experts explained all the units and how ..."
"Tom was very Professional"
"Greg was on time and did an excellent job. He helped me sign up for my next years service agreement."
"The technician was exceptionalv"
"The service tech was great. Very personable."
"Technician was very thorough and explained everything very well."