"Jeff and are awesome... know exactly what they are doing. "
"Cesar did a great job locating the slab leak and kept everything neat while drilling into the slab, "
"Bernie was extremely helpful. He wasn't in a rush and took the time to explain everything to me. Great customer service. "
"Tech seemed professional and efficient."
"The technician was thorough and brave. He went on the high roof."
"Technician was very organized, swift, and (I believe) thorough in his check up of our system. Of course, the condenser unit is brand new so not much was necessary for hi...
"Courteous and professional "
"Friendly technician arrived on time, wore foot coverings and worked quickly"
"Leon is friendly and helpful and knowledgable. "
"He was very professional and answered questions that I had."
"See 4 page report sent to Michael"
"The technician informed me I needed 1 lb of refrigerant. I was told by Service Experts when I purchased the unit that it was a sealed system and therefore did not lose re...
"I appreciated the technician's attention to detail. He did not rush through the inspection."
"Seemed committed to very good service"
"Professional and knowledgeable"
"knowledeable, efficient, professional and friendly"
"Professional and efficient service technician"
"Dr. Dre was super respectful and explained the issues along with the solutions clearly."
"Two major points... 1) Mike was honest in the fact my unit was still under warranty and was prompt and efficient in getting it fixed 2) BIG Kudos to the office staff for ...
"Leon was friendly and professional."
"Nice young man..very focused on doing a good job...thorough and conscientious..."
"Plenty of men to get this job done. They were careful and pleasant to have around"
"Service tech was nice and appeared to be thorough - a bit slow, though, to service brand new equipment. Also, had appointment beginning at noon and you kept calling to c...
"The technician was very helpful explaining the importance in changing the filter every six months."
"George was awesome "
"The technician has been to my home on past service calls and is very thorough with the inspections and advice regarding any issues found."
"He was very thorough and advised me on all things regarding my unit."
"Dre took his time and didn't rush through the work. He patiently explained the reasons for the Required and Recommended Service quotes."
"I was called by the office and asked if the tech could come earlier because he was running ahead of schedule. This was perfect as I did not have to wait 3-5 hours for the...
"I have never had a bad experience with your technicians. All have been polite and knowledgeable of my system."
"excellent service likeable and competent expert."
"Marcus was outstanding. We also appreciated that Elias was not pushing with sales"
"Marcus very competent and reliablej"
"The technician was thorough."
"Dres was thorough and explained well what he was doing."
"Very nice guy, very professional."
"Very thorough and explained everything that was done"
"The technician was very professional and thorough."
"Initially I called for service on my master unit, the fist technician came out and diagnosed the problem. My unit was fine, it was a failing breaker that was causing my ...
"SERVICE TECH VERY KNOWLEDGEABLE"
"Technician was efficient and very personable."
"I was tag-teamed and told I needed a new HVAC system."
"Tech was clean, courteous, and efficient. Did his job."
"Nice technician. Everything went smoothly."
"We were very satisfied with the service"
"Dre, my technician was excellent. Very polite and respectful. Placed down plastic when pulling down the attic ladder so there was mess afterwards. Thorough and explain...
"I was billed before the job was finished."
"Very Knowledgeable, friendly, polite"
"Very knowledgeable and did an excellent job."
"Technician was very polite and very efficient. He did an excellent job of explaining what he was doing and what was needed."
"Always lots of knowledge and great advice on how to make our system perform better!"
"They went about their work very professionally but there sales pitch left something to be desired."
"Same day service, tech was very polite and helpful and fixed the problem"
"We set an appointment for dampers to be installed in our home during the visit for the following Friday. No one showed for the installation. After two messages left for...
"Technician arrived on time and worked quickly. He made suggestions for improving the system. Answered all my questions."
"Arrived on time and completed the job on time as promised."
"The technician was instructed to collect my Annual Service fee which I had already paid. I am now waiting on the refund to my debit card of that fee. The follow up sales...
"The technician was wonderful when he came out but the office messed up my scheduling."
"Good: Service Tech wore shoe protectors; checked on a previous concern. Their main purpose was to check my heating and trouble shoot, however, when he left, I realized he...
"i put in a new unit7yrs ago and everytime the teh comes he finds something wrong. My unit was cooling last week and had freon u\ntil I told him I was nt using youall agai...
"Technician was very sincere and was focused on his work. Was courteous and answered all my questions. "
"technician was very knowledgeable & explained well "
"Very courteous, professional,prompt"
"Jose was very polite and knowledgeable but I was expecting a technician on the previous day and no one called or showed. But Jose was so nice it made up for the lack of c...
"The technicians are always very courteous, friendly and are respectful of not tracking dirt and such into the house. "
"As usual, always arrives between appointment window, always courteous and know what they are doing."
"He was very pleasant and friendly and a pleasure to have in my home. An asset to your company. "
"Everything is always perfect"
"The technician was very friendly. Also, he pointed out that what we thought was a whole house filtration system (purchased years ago from another company) was only connec...
"His extreme thoroughness"
"He did what he was supposed to do!"
"Service tech was exceptionally courteous, took time to explain the results of the service call, and was most professional."
"Patrick is great`"
"good technician - did a great job and communicated with me well"
"Did a great."
"First appt. had to be rescheduled due to emergency service for someone else. I understand that. The rescheduled appointment never showed up. A replacement service tech...
"Sale rep pushed purchasing new furnace/ air
conditioner while talking about possible crack
in furnace. Very disappointing !"
"The technician was very thorough and knowing about his work."
"had no specific issues, just feel that each of can always do better"
"Great service- there's always room for improvement- I don't give 10s."
"you guys we have been dealing with for15 years. As of 2012 we have replaced every unit in this house heating and air cond . check your records and after every reg check ...
"Javier was excellent. The appointments were not arranged in a way that they could possibly be kept. The cost of installing a warranty part was outrageous. The unit is ...
"On my regular fall heating service(contract); I have been a customer for years, carry a yearly advance paid service contract and have had u put in 2 new systems, new duct...
"Efficient, careful, friendly and well mannered technician. Very clear explanation of findings and recommendations.
"very polite and professional"
"Joe was on time, courteous and efficient. Good job."
"Joe was great."
"Friendly and helpful "
"Tech was very personable & helplful."
"Alex was very thorough and efficient. He showed me the problem and explained how it impacted the cooling and heating system. He waited until the sales rep came so he co...
"Joe was quick to diagnose the problem and come up with a solution. "
"Technician was very knowledgeable and professional. Called just prior to arrival and was on time"
"Calvin was an exceptionally good service tech! He did a very thorough job and was very polite."
"Curteous and competent"
"We had a issue happening Sunday and was able to get a technician onsite very quickly to troubleshoot the issue and this was very helpful for us."
"Received info on condition of ducts"
"Bernie and Raul were very professional and knowledgeable. They made every effort to keep dirt out of the house during the time they replaced the evaporator coil in the a...
"Technician was thorough in attempting to find the source of the freon leak even though he was not able to find the leak."
"Mo and Joe installed a new furnace. They were polite, cleaned up the mess after the installation, and were competent. After they left the air-conditioner condenser was no...
"The service tech was very good in trying to explain things in his broken English. None the less Alex was able to explain what he did and that the unit should be serviced ...
"I may not have a clear understanding of these "check ups". The tech does not look at our outside units to verify that they are free of cottonwood build up or the like. N...
"Tech was very competent and polite"
"Techs are always pleasant and professional and patiently answer all of my questions."
"The technician was able to show up on very short notice. Alex is very know legible and is a good communicator. "
"Technicians were on time, installed MERV10 filter to unit and cleaned up; answered questions."
"the service agent seemed to know what he was doing."
"Tech was great"
"Prompt, knowledgeable, honest and friendky"
"There is no question about my being very satisfied with the Service Javier provided when he serviced my Air Conditioning. He was courteous and competent, answered all of ...
"Joe was very considerate of my finances and my unique situation. I feel like he had my best interest at heart."
"always find problems try to sell "
"The service tech failed to perform the requested/necessary tasks to resolve our system not being able to cool properly."
"Late getting to my home by almost an hour or so."
"How the young man introduced himself"
"Service was done quickly and efficiently. While the service was part of scheduled maintenance we also had some issues that were well fixed, quickly. "
"All was wonderful
The only concern we had was the crew did not tidy the garage floor (where they had opened the supplies) and, consequently, we found several screws all...
"Timely, Professional,courteous, personable "
"Jorge provided very clear information about the issues that he was seeing. "
"Tech did not diagnose compressor leaking oil due to bad welding on suction line braze joint which was a compressor replacement last november under warranty."
"Called to confirm. Arrived on time. Professional. "
"Joe was very friendly, very clean, and answered all of our questions. He also arrived very quickly after our emergency service phone call request."
"One unit had to be filled with 5 #'s of Freon; however, the technician was not able to find the leak. After trying, said he didn't have enough nitrogen (?) to test adequa...
"Friendly and knowlege"
"Always the best service possible "
"Original time frame was reset based on scheduling priblem"
"Tech was VERY thorough. He seemed to look at things and things that others had not before. Was pleasant but not too chatty. At the end, asked if we had any questions o...
"We paid $253 for a loose wire. The electric wire was put in by your company! It took less than 15 mins. if that. All that was done was to tighten one wire.
He spent more...
"Service man was 90 minutes late. Tried several times to sell me services I didn't want."
"Jeremy is the best. He keeps everything running well "
"Because he found nothing wrong. Most the time your tecks find something wrong. And I fill it's so they can make money."
"On time, courteous and professional."
"The tech provided the wrong filter size for my unit (verbally and written). I purchased a 2 pack online, only to find it was the wrong size when attempting to replace th...
"Technician very good. "
"Your company is the best, Always great service and friendly competent service workers."
"Jose (#259) was on time, efficient thorough and very polite."
"Technician went over all he did. Very helpful"
"Jose was prompt, polite, personable, and was excellent at telling us what we could do to keep our HVAC system up to date. We definitely ask for him to be our service tec...
"Eric was fabulous. He was on time, courteous and patient with us and our 4 units. He explained everything thoroughly and sometimes wide because my husband would entr th...
"Because your technicians were knowledgable, friendly and helpful. Mo and Slim were the best service guys that have ever come to my house."
"The technician seemed to be very knowledgeable and efficient."
"Technician was efficient; kept work are clean."
"Honesty and to the point"
"Had a problem regarding a warranty on my heating system. Sonya understood the situation and quickly took action to solve the problem, and Joe came within a few hours to...
"I asked to have someone show me how the thermostat works. No one has called or shown up."
"Checked out the furnace and went outside to check the outside thermometerl"
"Tech showed up within the window, was courteous, enquired about problems he should check, was hardworking and efficient while performing service. Explained service provid...
"No one is perfect"
"My technician was very professional, knowledgable and timely."
"The Service man was competent and made an effort to explain to me all that he did. "
"Great service! Jorge is my new favorite technician -- he was so friendly and knowledgeable (and passionate about what he does), I quickly agreed to his repair recommendat...
"It is based on how the young men approa chef me wh2 he enter3 my home"
"Jose was friendly and thorough. He told us what he was going to do and did it without problems."
"The techinician worked very hard to find and isolate the problem. It not currently fixable, but we are all aware now of a potential situation down the road that we will ...
"always dependable and polite."
"He was professional, clean and courteous. "
"The service was ok but the service man did not arrive until 4:45pm. The appointment was from 2-4pm"
"Jorge was professional and friendly when he greeted me. I had questions about an air filtration system and he was very patient and knowledgable about the system. He did n...
"The tech fixed the problem "
"Nothing happened that would make me rate it otherwise."
"They found and caused to be repaired a problem with my installation."
"Leo was friendly, helpful, explained what he was doing and also,provided information without being asked on how to save money and operate my plumbing better"
"The tech was professional and very knowledgable. He throughly explained each issue and suggested options to correct each one."
"Different technician each visit each day; very poor team communication on our heating problem relying on customer to fill in information to each technician!"
"He did a good job--checked everything and a nice person too"
"Very professional installation. "
"Courtesy, promptness, helpful."
"I was promised a return call to install a 20x25 filter since Joe did not have one on his truck. It is now 13 days and I am still waiting. Overall winter furnace prevent...
"joe muniz outstanding"
"Technician did a good job and offer solutions to my questions. "
"Quick, efficient, excellent service. Made repairs, explained the problem, and suggested helpful solutions and suggestion for ongoing maintenance. Extremely professional,...
"Fransico was friendly and knowledgeable, and worked around but was thoughtful of my family."
"Our tech did a very thorough inspection."
"The technician was very professional and courteous and conscientious."
"No one is perfect"
"Did a great job, very pleasant and personable maintenance man."
"Jose is very thorough and always explains his work. And he does it with a smile!! He is very personable and does good work."
"Joe, the technician, has been to my house two times for service calls. He is a thorough person and takes time to make sure I understand any issues that need to be address...
"Francisco was extremely knowledgeable and showed me possible future problems with my heating system. this was done with a camera that could reach inside the unit."
"Technician very thorough"
"Very courteous and impressive"
"Satisfied with the thorough inspection and very good technician."
"He was on time and did the job well."
"Very satisfied with service."
"Excellent tech. Obviously takes pride in his work."
"2 TECHNICIANS CAME, BOTH VERY RESPECTFUL OF MY HOUSE AND OF ME, THEY DIDNT TAKE ANY BREAKS AND WORKED UNTIL IT WAS COMPLETE"
"I am waiting for a call back from Fabian or whoever. I have called and left him 2 messages and spoken with the receptionist who said he would call me back and no return ...
"always professional, courteous, and mannerly. Seems to be very cleanly and is extremely cautious about keeping my house/space clean as well"
"Personnel were very pleasant and went about their work in a excellent fashion. A follow up call was made to help me in programming the thermostat."
"Technician was on time, cleaned up after he was done. Furnace checked out great."
" Always great service"
"Darin was schedules 12m-2pm and arrived almost exactly at noon. He spent a good amount of time inspecting in the house, the attic and outside. Unfortunately, he found se...
"The serviceman was on time and courteous. He was very knowledgeable and thorough. The installation went well and the installers David and JJ were very good and worked ha...
"Ale found root cause of problem and solved the issue"
"Darin was very conscientious and provided good feedback. He answered my questions and didn't try to mislead me."
"All good and on time"
"Came quickly and fixed issue"
"you inflated the price of a part 1100%....over retail....."
"Technician was good, but forgot to turn the service switch in the attic before he left. The temperature in the house rose to 82 degrees by the time someone else was sent ...
"Excellent service by Alex at this and other appointments"
"On time, did the work quickly and efficiently."
"The first guy we had should of checked filter instead SAID we had leak in coils couldn't do any thing until WINTER
Second guy that came he checked filter right away an...
"This rating is for Roland, who came out AFTER my semi-annual service appointment to fix clogged drain line. Roland was meticulous and stayed until the problem was resolv...
"Technician was very thorough and friendly"
"After installing our new AC unit, it has leaked water TWICE through my attic and damaged my home badly. Every time someone comes to repair it they claim that the person b...
"1100% markup on a part is criminal.....$20.37 retail list price for capacitor
titan pro traced 455.....you charged me $244.00....is this even legal?"
"The two technicians who worked on our systems did an excellent job and were most professional."
"Would have rated is 0 our first tech who came for a tune-up ended up leaving us with a flooded floor and Miss diagnosed the problem. A week later the AC completely quit ...
"The technician answered my questions and provided me direct answers. He worked effectively."
"Darin explained what was included in one year warranty inspection. Clearly explained any questions and answered questions.
Thanks also for your prompt arrival!"
"Ultra quick service. Very courteous and knowledgeable technician. Got right to the root of the problem and resolved immediately. "
"T, HE TECS THAT REPLACED THE COMPLETE A/C SYSTEM WERE VERY PROFESSIONAL,"
"Technician was very courteous and explained in detail what was wrong and what needed to be repaired."
"Technician did not come in window they provided. He was a couple of hours later."
"Tech was very thorough and friendly."
"Over a period of four months, we have had Strand brothers come out to work on our AC unit because it was leaking water from upstairs onto the kitchen floor below. Every S...
"Fast & Prompt"
"Called svc experts at approx. 1 am and talked to a clerk. He said they're running a 24 hour operation. I thought that was correct. He said someone would call 15 min. b...
"Ambient temperature still remains two degrees below setting."
"Justin's professionalism and helpfulness"
"Good, honest service"
"Zumel was very friendly, courteous and knowledgeable. He answered all of my questions and made sure I understood everything he was doing. He cleaned up after himself and...
"The technician was on time and was very polite and helpful."
"Did great work! ( I rarely give out a "10")"
"I really liked the second repair man (Billy) that came to fix my AC. He was super helpful and solved my problem. The first repair man only made things worse and created m...
"Technician was efficient, polite,went out of his way to answer questions and provide exceptional service. "
"The checkup was thorough. "
"This process was drawn out by many months. The original pressure water (home/irrigation) valve was very expensive and placed above ground where it was soon hit by cars tw...
"came out when scheduled and diagnosed the problem fairly quickly."
"Miguel was very thorough and had many helpful hints."
"Service was prompt and effective"
"VERY GOOD AND PROFESSIONAL SERVICE"
"The tech was great but we called at 6:00 p.m. on Saturday and I waited up until around 2:00 am in the morning before I finally received a call saying they would not be th...
"The service technician arrived around 30 mins after our initial request. I am disabled and dependent on a dialysis machine so it was vital that I had a/c for my treatment...
"Complete thorough and proactive maintenance."
"I am very satisfied with this service call, but I am not satisfied at all that it took three visits to get the drain line finally cleaned out to keep my system from short...
"Courteous effective service. "
"fixed the problem quickly and competently"
"It was a late night call. Billy (I believe that is his name) worked very hard to find the source of the moisture in the AC closet. I called the office to commend him. ...
"Techs are always friendly and helpful. Service is quick."
"Very thorough, considerate, and handled my questions with knowledge and courtesy. "
"Again as in survey 4644."
"Bernie was prompt , very thorough, professional, and polite."
"The Tech was great, the phone support was great until Sonia (around noon), took over was not very good. All the original phone interactions were great! In the end Sonia...
"Friendly guy. Very nice.."
"Though it was a routine check, Miguel found an issue that previous technicians never mentioned. His supervisor made it right by us and Miguel fixed things."
"Alex was clear, straightforward, trustworthy, and professional. Excellent service!"
"Answered all my questions and found simple solutions to my various issues to prevent further leak problems. "
"Ricky at the office was very understanding of my problem and assured me they would send someone out in same day."
"Because it is Thursday and we have no hot water. We had hot water before your guys did a service call and now no hot water, not a success"
"He was polite, very careful in my home, and answered every question that I had. (I'm 88 and hard of hearing so that took a lot of patience!!)"
"The technician was professional, courteous and efficient with my time. He was honest with me and helpful with his advice. "
"Bernie did a great job today all on his own. You could tell it was a 2 man job, but he handled everything with great care being on his own and had the most positive atti...
"The technician was very nice and polite.He even put my little dog at ease. I gave a lower rating to question #6 because he was an hour early, which was very, very nice, b...
"you were suppose to order a part for the air conditioner and it was never installed"
"He found one coil with low pressure then he though the coil is leaking and need to be replaced. He quoted $2800.00 to replace the coil. Later, a salesman told me that the...
"Alan was very prompt and informative. Very personable. "
"Great customer service by all the staff that we dealt with during our a/c crisis. We felt that we were treated with courtesy & respect by all."
"We've been using Calverley here at this home for almost 20 years, work, service, professionalism has always been top notch."
"On the inside A/C Unit, the Tech said the unit had a Freon leak, but he could not find where the leak was. The Tech said the air filter needed to be changed, but he did ...
"George did a great job and checked everything."
"The tech was very professional and did all work.... "
"Problem solved in one visit"
"The tech was a nice gentleman who was not familiar with my Air conditioner and he called his supervisor , Anthony, for help. Anthony was very knowledgeable and showed t...
"Brian was knowledgeable, friendly, and professional."
"On time, very friendly, consummate professional."
"He worked diligently to diagnose and repair the issue."
"This rating refers to the technician (William) only. He was prompt, efficient, and explained things clearly. I feel that the company's description of their Maintenance ...
"The technician was right on time, courteous, thorough, helpful and explained what he had done."
"Excellent plus professional"
"Fast, efficient, courteous."
"he informed me what he was doing and was knowledgeable"
"Responded quickly. Technician was quick and helpful. "
"on time and neat"
"Randy was very friendly and informative"
"The service was very good. However, I am still waiting on rebates from a unit I installed in December 2016 which were promised by the salesman when I agreed to install th...
"I think $750 for a fan motor and capacitor was too high. I could have bought for $52. "
"Did not show up till 1155 did not call and was not aware I had dogs "
"Prompt service. Problem solved in a matter of hours."
"Tech explained everything and was very professional. Gave great service even though I could tell he was tired."
"The Technician was professional, friendly and provided additional information about the care and operations of the cooling system. As usual the staff making the appointm...
"Carlos, is always on time. Polite, explains everything about the job. He is very clean & neat about the area that is being worked on. I always ask for Carlos when any pl...
"Eric Lynch came in and did a fantastic job fixing the shower handle in our bathroom. The work was done efficiently and for a reasonable price."
"Darin was very polite, professional and explained things well."
"Leon was very thorough and explained things well."
"As usual, the technician was professional, he wore booties while in the house, and did a good job on inspecting my A/C for the upcoming summer heat. I would recommend yo...
"I really enjoyed my technician, so I took the time to write this. "
"The service guy worked efficiently. He was courteous, and there were no problems after he left."
"Your service agent came today and this has to be the shortest maintenance check we have ever had. Hope all of the work was done.
One thing I noticed was that the serv...
"I like the courtesy calls from the office and from the technician prior to arrival"
"Phone call was answered promptly when I called at 4:30 am, and the technician was here before 10am"
"The technician was professional, polite and efficient. In addition to the maintenance he changed the filter, changed the batteries to the thermostat and updated the cl...
"Good job checking both A/C's"
"I was extremely pleased with the Technician's service. However, I was extremely disappointed with the arrival time. The service time was planned between Noon - 2 pm. D...
Randy was timely,,very knowledgeable and personable. He went into en-dept explanation of what was checking,an ensuring I understood. I Hope that management/Schedule...
"Brian was thorough and took the steps to make sure our system was in good shape. He was also very informative, telling me what I can do to keep our system in good shape....
"Would have been a higher rating but technician was 30 minutes late to designated 2 hour arrival window. I did, however, receive a call in advance notifying me of the del...
"He was professional, very courtesy. Reviewed all his findings when he was complete and informed me of additional services."
"Eric Lynch is great. He got the job done and saved me a lot of time."
"The technician arrived on time. He was professional, courteous and answered all of my questions."
"The tech serviced our unit with great knowledge and ability! "
"The service was excellent, punctual and he did a great job. My A/C is working better."
"Most of the process was too easy."
"AC system is working now"
"Alex the technician was very thorough and professional."
"The tech was friendly and explained before he started on what he what going to do to maintain my account unit."
"Great explanation of what was happened with the AC"
"A/C croaked at noon. Technicians arrived by 3:30, cold air by 4pm. Outstanding! Warranty honored!"
"Professional and courteous. "
"Technician was very professional and conducted his work. "
"Technician did an excellent job finding the cause of a blown fuse that had been replaced the week before. He was knowledgeable and took the time to make sure problem was...
"It took several times, as I stated in the previous survey. I was getting very frustrated as a routine service call turned into a long ordeal. A replacement part triggered...
"The technician was very knowledgeable and answered all my (many) questions."
"The technician himself was a very nice gentleman with very quiet personaltiy. The biggest problem was communication.... he didn't know how to communicate with a Deaf cl...
"My unit did not work last night after being serviced and a part been replaced earlier that day. I called for service after hours, which I had also done two weeks before ...
"The font size is too small"
"Your service technician was prompt and very helpful. Explained the cause of our AC problem and explained that he would be happy to be back if there were any other proble...
"Eventless. Nothing found or done above checking."
"Good service, thorough check. I also like Strand's letting us know the tech is en route. "
"Very polite and efficient service technician. Dispatch kept me informed as to estimated arrival time"
"Repair diagnosed the problem, informed us of the Repair requirements and quickly performed the repaid"
"The technician arrived early, was informative and professional, & completed the work in a timely fashion."
"Brian was very professional and did a thorough job."
"You did not service me because I don't live at that address and you have not updated your records as I have requested several times you should contact Mr Tamlyn for a ne...
"Very nice, did the job, helpful."
"Technician was very personable and professional."
"this was a repeat visit because the tech on the previous visit was less than stela
but on the subsequent visit by a different tech I was left feeling very satisfied.
"Allan came in and turned the water on without asking what the problem was and water went every where on where we were trying to dry. He didn't seem to care that he did it...
"No issues with the service itself, technician was on time, received a call beforehand to know he was coming, he was polite and efficient."
"Our air conditioner failed the afternoon before we were leaving on vacation. Your technician, Joe came out that same evening and advised that due to the age of the system...
"Purchased A/C and furnace 5 yrs ago for 6,500. Representative agrees I should not be having the problems with the system so soon. Offered to buy system back at half the p...
"Very quick and courteous and I trust the results."
"He was very professional and thoroughly answered my AC questions."
"Good and polite as usual."
"It is has been a three day process. After regular service and replacing a part, the a/c stopped working. Alex came checked things and it worked for about 20 minutes, and ...
"Very helpful with advice and explanations. Very personable."
"My A/C unit has been losing refrigerant over time. The previous service tech added Freon but apparently failed to write it up. I have been told my warranty expires in A...
"Prompt, courteous, thorough. Answered our questions and followed through with call back"
"Dre did an excellent job: quick, clean and professional. I must say I was very surprised at the fees for such a simple job, a thermostat replacement. The stat was under ...
"Thought Brian was very knowledgable friendly and honest he did not try to oversell us and that was very refreshing"
"I am pleased that Strand Bros honors the P&L Warranty I purchased from another AC company. Technician polite, professional and knowledgeable. Strand and its technicians a...
"Eric Banda represents your company very well. He's very professional and respectful and well-mannered. That speaks volumes about the service technician who is represent...
"Vince was a very pleasant person, and seemed to know what he was doing. My unit is only 3 years old, so I didn't expect to find anything that needed repair, I just wante...
"Came at a good time, and got to work and finished in a timely manner.
"On time, polite, professional."
"Peter worked fast, seemed to know his job and was very friendly. Best of all, he said he couldn't find any problems with our unit."
"Listened to our concerns and looked into them professionally"
"Technician was prompt, courteous and professional. He reviewed all work done before he left."
"The gentleman was prompt and efficient. Did the job without problems or trying to push sales (as some have in the past).
BTW, I don't give 10's unless you descend from...
"The technician was very professional and provided excellent service."
"Peter is very good"
"The courtesy, thoroughness, and professionalism of the technician."
"We were finally able to get service out after 3 attempts. The first time was a no show and they explained that it was scheduling error and they would call us to set up a...
"I was happy that a serviceman came the day I called--even on a holiday weekend."
"Exceeded all expectations."
"The technician spent a significant amount of time giving me advice on care for the system, explaining possible reasons why it was shutting off (backed up drain line?) and...
"This last visit was NOT to service our AC system as much as it was to train a new employee. We feel that the service was not as complete as before. Too much time showi...
"The technician. "
"Always impressed with the polite manners of service techs. Uses care to protect home from outdoors tracking in. Gives full explanations of any service needed."
"The technician worked very efficiently, cleanly, was very friendly and polite"
"Eric explained everything to me clearly about what we needed, and that a part had to be ordered. He was also very friendly!"
"Technician was very polite and patient despite the fact that it was very late and I apparently didn't have a problem after all. "
"The Technician was on time, he was friendly, and helpful in explaining things to me."
"Dre was excellent so I gave him a 9. I don't do 10s."
"Very informative ."
"technichian was great"
"Worked around scheduling problem and got it done quickly. Courteous serviceman. "
"Good service. Tech was on time, competent, and polite"
"Found the problem very quickly, unlike the last guy you sent out for this problem who could not find it at all."
"Miguel was very professional and explained clearly"
"Dre did his job efficiently "
"Randy was very knowledgeable, professional and personable. I don't ever give excellent ratings but, in this case, Randy deserved it. "
"William came out promptly on a holiday and diagnosed and fixed our ac problem. "
"Came late at night and expertly fixed the problem"
"A/C went out in the middle of the night last night. I called at 8am and the tech, William, was here at 9:30. He fixed the problem in 5 minutes. Very courteous and knowled...
"Randy tried everything he could to correct the problem. His ideas of how to fix the draining problem worked because today at 95 deg. the AC is creating a large amount of ...
"The service was excellent but I don't give 10s."
"Mr Carson conducted a thorough plumbing system inspection. (I do not have records of the inspection being completed before this time.) He was very courteous and patiently...
"Dre was very professional and the office kept in touch to let us know when we would have service."
"Very professional and courteous. Have been a customer for a number of years, always have had excellent techs."
"Prompt service, courteous communication, thorough check up"
"Called beforehand, arrived when expected, friendly and professional."
"Highly professional , knowledgeable Service Technician - Great Job -"
"Tech explained what he was doing and why."
"The technician was very knowledgeable about the system and helpful in explaining the issues. "
"We have been using this service for several years. Every technician is always professional, efficient, and courteous. We feel confident that they are taking care of ou...
"Nilsen was very efficient, courteous and very knowledgeable "
"The technician was very thorough and respectful and did a very good job."
"The job was done quickly, the technician was friendly and answered questions and explained things."
"Good tech, friendly. Has been here before and points out things that need to be replaced and doesn't try to sell things that aren't necessary."
"Dre did an outstanding job on today's repair."
"He explained things everything he was doing and gave tips to keep my A/C in good working condition."
"Always thorough inspection and works effectively.
"The service was done quickly and well. The cost was covered by warranty."
"I was satisfied with the service provided by tech, Alex Rodriguez (# 46). He checked our unit thoroughly and provided excellent customer service. He was courteous, answe...
"Tom was very conscientious, even flushing from the inside and using gauges that minimize the loss of refrigerant."
"Your tech was very proficient and informative on what he was doing, did do, and professional in every way. Be nice if we got him again for our next services.
If there i...
"Wish I didn't need a new system, but that's the way it ended up."
"The two technicians (Gio and Osiel) worked diligently, did not waste time; completed their tasks and cleaned up so there was no evidence that they has been there. Additi...
"Professional, courteous and efficient. "
"He got the jop done quickly and was a friendly person."
"Because it took multiple visits to fix the problem."
"Good technician and quick to fix the problem."
"He did a thorough inspection, and even cleaned the coils on the compressor."
"on time; courteous, knowledgeable"
"Over the years we have had may technicians service our A/C. Bernie Garcia has been by far the most thorough, knowledgeable, personable and accommodating of all. He was th...