Training & Development

Career Training Opportunities from Levy & Son in DallasCareer Training Opportunities from Levy & Son in Dallas

Sales Training
The sales training includes:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week class focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) Commercial Account Manager classes annually.
    • Two week program focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) different sales programs put on for General Managers biannually, totaling 4 ½ training days, focusing on sales culture and everyday sales leadership.

Technical Training
The technical training for technicians includes:

  • Furnace and air conditioning tune-up procedural training in spring and fall
  • Heat exchanger and CO inspection annually
  • Technical communication and ‘build-a-tech’ semiannually
  • Continual NATE certification and specialty programs on demand

Service Experts Heating and Air Conditioning is investing in further education through the roll out of a Learning Management System, to drive assigned and ad hoc courses to better provide education to our technical workforce.

Miscellaneous Training

  • Twice a year, conduct Operational Excellence for General Managers, to provide support, tools, and framework for running a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times annually, perform outbound calling over a one (1) day program. In this program we study HVAC basics, what makes people invest, calling procedures, scripts, customer purchase indicators, and overcoming customer objections.

Dispatcher

  • No formal training offered. On the job training provided by the General Manager and appropriate staff at center level.

Sales Training
The sales training includes:

  • Five (5) Residential Sales Consultant classes annually.
    • Two week class focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) Commercial Account Manager classes annually.
    • Two week program focused on technical and sales to better empower the RSC for success in their region.
  • Two (2) different sales programs put on for General Managers biannually, totaling 4 ½ training days, focusing on sales culture and everyday sales leadership.

Technical Training
The technical training for technicians includes:

  • Furnace and air conditioning tune-up procedural training in spring and fall
  • Heat exchanger and CO inspection annually
  • Technical communication and ‘build-a-tech’ semiannually
  • Continual NATE certification and specialty programs on demand

Service Experts Heating and Air Conditioning is investing in further education through the roll out of a Learning Management System, to drive assigned and ad hoc courses to better provide education to our technical workforce.

Miscellaneous Training

  • Twice a year, conduct Operational Excellence for General Managers, to provide support, tools, and framework for running a business from the P&L aspect.

Customer Service Specialist

  • Three (3) times annually, perform outbound calling over a one (1) day program. In this program we study HVAC basics, what makes people invest, calling procedures, scripts, customer purchase indicators, and overcoming customer objections.

Dispatcher

  • No formal training offered. On the job training provided by the General Manager and appropriate staff at center level.